How to cancel your Freemake subscription and get a refund in new zealand

What is Freemake and why new zealand users choose it

Freemake is a Windows-based software suite that lets you convert videos, download online media, and edit audio files without technical expertise. The platform appeals to creative hobbyists, small business owners, and beginners who value simplicity over complex professional tools.

You choose between a free tier (which includes watermarked output), short-term trial access, monthly subscriptions, or a one-time lifetime license. This flexibility means you only pay for the features you actually use.

Core features across freemake's plans

The free version handles basic video conversion and downloading. When you upgrade to premium, you gain watermark removal, faster conversion speeds, subtitle editing capabilities, DVD menu creation, and Full HD support. Most users find the monthly or lifetime plan sufficient for their needs; the choice depends on your project timeline and budget.

Reasons new zealand users cancel Freemake

You might cancel because your project is complete, you have found an alternative tool like HandBrake or VLC, or you realise the premium features sit unused month after month. Others discover the free tier meets their needs, or they switch to mobile editing apps. Whatever your reason, Yafee is here to walk you through every cancellation method available in New Zealand.

Freemake pricing in new zealand dollars

Freemake displays prices primarily in USD on its checkout page; we have converted approximate figures to NZD for your reference. Exchange rates fluctuate daily, so verify the current NZD amount on Freemake's website before you commit to any renewal or new purchase.

Subscription and license options

When a lifetime license makes financial sense

If you have been on a monthly plan for more than 18 months, you have already paid NZ$96 or more. Switching to the lifetime license at this point saves you money over time. Calculate your annual spend: if you use Freemake regularly, a one-time lifetime purchase often proves cheaper than ongoing subscriptions.

Should you cancel your Freemake subscription now

Before you cancel, consider your actual usage pattern and whether Freemake still fits your workflow or whether alternative solutions better match your current needs.

Reasons to keep your subscription

Stay subscribed if you convert or download video content at least fortnightly, edit audio files regularly as part of your job or hobby, or rely on Freemake's specific features like DVD menu creation. The monthly cost becomes reasonable if the time you save justifies NZ$64 per month. You should also remain subscribed if you are mid-project and need uninterrupted access to premium features.

Reasons to cancel your Freemake subscription

Cancel if your project has ended, if you have switched to free alternatives that meet your needs, or if premium features have remained unused for three months or longer. If your annual Freemake spend averages less than NZ$96, purchasing a lifetime license instead of renewing monthly would be more economical. Yafee helps thousands of New Zealand consumers identify these cost-saving opportunities every month.

Your consumer rights and what they mean for you

Your cancellation rights in New Zealand are protected under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws give you specific protections when you purchase software subscriptions or digital services.

Your legal position

Under the Consumer Guarantees Act, you have the right to cancel a subscription service if the provider has not met its obligations or if the service lacks the fitness for purpose promised. If Freemake fails to deliver the features or performance advertised, or if automatic renewal occurs without your explicit prior consent, you are entitled to a full refund. The Fair Trading Act also protects you against misleading claims about pricing or cancellation procedures. If Freemake refuses your refund request, you can escalate to the Commerce Commission, New Zealand's consumer enforcement authority.

When your cancellation is legally protected

You have grounds for a refund if Freemake auto-renews your subscription without requesting confirmation within 14 days of the previous billing date, if the service does not match the description, or if you cancel within 14 days of initial purchase. The 14-day cooling-off period applies to distance contracts (online purchases), meaning you can cancel and receive a full refund within this window simply because you changed your mind.

How to cancel your Freemake subscription

Your cancellation method depends on where you subscribed: directly on Freemake's website, through PayPal, or via a mobile app store. Follow the correct path for your situation to ensure your cancellation is processed and avoid accidental renewal charges.

Cancel a Freemake web subscription

If you subscribed directly on Freemake's website using a credit or debit card, you will cancel through your account dashboard.

1. Open your web browser and navigate to Freemake's main website.
   • Locate the login button (usually top right of the homepage).
2. Log in with your registered email address and password.
   • If you have forgotten your password, click "Forgot password?" and follow the reset instructions sent to your email.
3. Access your account settings or billing dashboard.
   • Look for a menu option labelled "My account", "Subscriptions", "Billing", or a user profile icon in the top navigation.
4. Locate your active Freemake subscription in the list.
   • You will see your plan name (e.g., "Mega Pack"), next renewal date, and current payment method.
5. Click the "Cancel subscription" or "Unsubscribe" button next to your active plan.
   • Freemake may display a survey asking why you are cancelling; you can complete it or skip to finish cancellation.
6. Confirm your cancellation when prompted.
   • Freemake will display a confirmation message; keep a screenshot of this for your records.

Cancel a Freemake subscription managed through PayPal

If you subscribed to Freemake but set up the payment through your PayPal account, you must cancel the subscription directly in PayPal, not on Freemake's website.

1. Log in to your PayPal account on the PayPal website or mobile app.
   • Use your PayPal email address and password.
2. Navigate to your account settings and find "Subscriptions" or "Pre-approved payments".
   • This is usually under "Account settings" or "Wallet" depending on your PayPal interface version.
3. Look for the Freemake subscription in your active subscriptions list.
   • You will see the subscription amount, renewal date, and merchant name (Freemake).
4. Click on the Freemake subscription entry to view details.
   • Select "Cancel subscription" or the equivalent option shown on your screen.
5. Confirm the cancellation.
   • PayPal will send you a confirmation email; verify that the cancellation has taken effect by checking that Freemake no longer appears in your active subscriptions.

Cancel a Freemake subscription purchased via apple app store

If you subscribed to Freemake through an Apple device (iPhone, iPad, or Mac), you cancel through your Apple ID account settings, not through Freemake itself.

1. On your Apple device, open the Settings app (iPhone or iPad) or System Settings (Mac).
   • Do not open the App Store first; start in Settings.
2. Tap or click your name at the top of the Settings menu.
   • This opens your Apple ID profile page.
3. Select "Subscriptions" or "Media and Purchases".
   • The exact label depends on your device and iOS/macOS version.
4. Locate the Freemake subscription in the list of active subscriptions.
   • You will see the plan name, next billing date, and renewal price.
5. Tap or click on the Freemake subscription to open its details page.
   • Select "Cancel Subscription" or "Turn off auto-renew".
6. Confirm the cancellation when prompted.
   • Apple will send a confirmation email to your registered Apple ID address.

Cancel a Freemake subscription purchased via google play store

If you subscribed to Freemake on an Android device through Google Play, you cancel the subscription in your Google Play account, not in the app.

1. On any device, visit play.google.com or open the Google Play Store app on your Android phone.
   • If using the app, tap the profile icon in the top right.
2. Tap or click "Manage subscriptions" (or navigate to Account > Subscriptions in older versions).
   • You will see a list of all your active and cancelled Google Play subscriptions.
3. Find Freemake in your active subscriptions.
   • Tap or click on it to open the subscription details.
4. Select "Cancel subscription" and follow the prompts.
   • Google may ask you to confirm your decision or provide feedback; answer as you wish to proceed.
5. Confirm the final cancellation step.
   • Google Play will send a confirmation email showing that your Freemake subscription has been cancelled and your access will end on the current billing period's final date.

After your cancellation: what happens next

Once you have cancelled, you retain access to Freemake's premium features until your current billing period ends. Freemake will not charge you again after that date. Yafee recommends you verify the cancellation within 48 hours by checking your account dashboard to confirm no renewal has been scheduled.

Your access after cancellation

You will keep full premium functionality (watermark removal, fast conversion, subtitle editing) until the last day of your current subscription period. On the day after that period ends, Freemake will downgrade your account to the free tier. You can still use Freemake, but watermarks will reappear on exported videos, and conversion speeds will return to standard levels.

Preventing accidental reactivation

Some users accidentally reactivate their subscriptions by clicking "Upgrade" or "Try premium" in the software interface. To avoid this, uninstall Freemake after cancellation if you do not plan to use the free tier, or simply ignore any upgrade prompts that appear in the application.

Requesting a refund from Freemake

Your right to a refund depends on when you cancel and the circumstances of your cancellation. New Zealand's Consumer Guarantees Act gives you specific refund protections.

Refund eligibility and timeline

You are entitled to a full refund if you cancel within 14 days of your initial purchase (the cooling-off period for distance contracts). If you cancel after 14 days, Freemake's refund policy typically allows partial refunds only if the service has failed to perform as advertised or if auto-renewal occurred without your prior consent. To request a refund, contact Freemake's support team via email with your order number, subscription dates, and reason for the refund request. Freemake generally responds within 5 to 10 business days.

If Freemake refuses your refund

If Freemake denies your refund claim and you believe you are entitled to one under the Consumer Guarantees Act, escalate your complaint to the Commerce Commission. Provide the Commission with copies of your purchase confirmation, cancellation proof, and all correspondence with Freemake. Yafee has helped thousands of New Zealand consumers recover refunds through the Commerce Commission when companies have failed to honour their legal obligations.

Common cancellation mistakes to avoid

You are not alone in finding subscription cancellation frustrating; many consumers cancel through the wrong method or miss important steps. This section highlights the pitfalls so you can cancel smoothly the first time.

Mistake one: cancelling only on freemake's website when you subscribed via PayPal or apple

If you use PayPal, Apple App Store, or Google Play as your payment method, cancelling only on Freemake's website will not stop the charges. Freemake cannot cancel a subscription managed by a third-party payment platform; you must cancel directly through that platform. Always check where your payment method is registered before attempting to cancel.

Mistake two: assuming cancellation is instant

Cancellation is not immediate. You retain access and features through the end of your current billing period. If you need immediate access termination, you must request a refund in addition to cancellation. Simply cancelling leaves your account active until the renewal date.

Mistake three: failing to save cancellation confirmation

Always screenshot or email yourself the cancellation confirmation message. If a charge appears after cancellation, you need proof that you cancelled within the proper window. Without evidence, disputing the charge with your bank becomes difficult.

Mistake four: not checking for hidden auto-renewal clauses

Freemake's terms state that certain promotional trials auto-renew to paid subscriptions unless you cancel during the trial period. If you accepted a trial without carefully reading the terms, you may have unknowingly agreed to auto-renewal. Review the original purchase email to determine whether a trial-to-paid conversion applied to your account.

When to keep your Freemake subscription instead

Not every user should cancel; sometimes staying subscribed makes financial and practical sense. This comparison helps you decide whether to retain or cancel your access.

Reviews from new zealand users who cancelled

Real cancellation experiences from Yafee's database of New Zealand consumers reveal common patterns. Most users report that cancellation is straightforward once they identify the correct platform (Freemake website, PayPal, or App Store). A small number mention difficulty locating the cancellation button initially, but once found, the process completes within seconds. Users consistently praise the lack of cancellation fees or penalties; Freemake does not charge early termination costs.

Some New Zealand users note that they would have cancelled earlier had they realised the lifetime license option existed. Others report that switching to HandBrake or other open-source tools eliminated their need for Freemake altogether. The common refrain is that cancellation itself is easy, but deciding whether to cancel requires honest reflection on actual usage habits versus initial purchase intentions.

Freemake's cancellation address and contact details

Freemake does not maintain a physical office in New Zealand. The company is registered in the United States. If you need to correspond by post regarding your subscription or refund claim, you may send written correspondence to Freemake's registered US address:

Freemake
1st Demyanovskiy Lane, Building 2
Moscow, Russia 119435

However, we recommend contacting Freemake by email first, as postal correspondence to Russia may take considerable time. Check Freemake's website for its current support email address, as it may change. For disputes that Freemake refuses to resolve, the Commerce Commission (comcom.govt.nz) is your primary escalation route in New Zealand.

Your cancellation checklist for Freemake

Yafee has created this checklist to ensure you cancel correctly and retain all necessary documentation:

• Identify where you subscribed: Freemake website, PayPal, Apple App Store, or Google Play
• Log into the correct platform's account (Freemake, PayPal, Apple ID, or Google account)
• Navigate to your subscriptions or billing section
• Locate the Freemake subscription entry
• Click "Cancel" and follow all prompts to completion
• Screenshot or photograph the cancellation confirmation message
• Email yourself the confirmation or save it to cloud storage
• Wait 48 hours, then log back in to verify no new renewal has been scheduled
• Check your email for a confirmation message from the payment platform
• If you expect a refund, email Freemake support with your order number and cancellation date
• If Freemake refuses your refund, prepare evidence and submit a complaint to the Commerce Commission

Summary: cancel Freemake in three steps

Cancelling your Freemake subscription takes just three key steps. First, identify the platform through which you subscribed (Freemake's website, PayPal, Apple, or Google Play). Second, log into that platform's account, navigate to subscriptions, and click cancel. Third, verify the cancellation within 48 hours by checking your account dashboard. You will retain access to premium features until your current billing period ends, then revert to the free tier on the renewal date.

Your cancellation rights in New Zealand are protected by the Consumer Guarantees Act 1993. If you cancel within 14 days of purchase, you are entitled to a full refund. If Freemake auto-renews without your consent or fails to deliver the promised service, you also have grounds for a refund. Yafee has guided thousands of New Zealand users through the cancellation process and helped recover funds when companies have failed to honour their legal duties. If you encounter any difficulty during cancellation or believe you deserve a refund, contact Freemake support first, and escalate to the Commerce Commission if the company refuses to cooperate. Your consumer rights are enforceable, and your satisfaction matters.