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Frequently asked questions
Cancel Formswift: The Right Way
How to cancel your FormSwift subscription in new zealand
What FormSwift is and why you might subscribe
FormSwift is an online document creation platform that lets you generate, edit, and download legal and business documents in PDF format. The service offers hundreds of templates for contracts, agreements, letters and other paperwork you may need for personal or professional use.
You typically subscribe to FormSwift for unlimited template access via a monthly or annual subscription, or you purchase individual completed documents on demand. You can access the service through the FormSwift website or via the mobile apps available on iOS and Android.
Why new zealanders choose FormSwift
Users select FormSwift for several reasons. You gain quick access to professionally drafted legal document templates without hiring a lawyer. You receive unlimited editing and downloading during the subscription period. The platform includes digital signature capabilities built into the interface. You can also access the service via the convenient mobile app for on-the-go document creation.
Common reasons to cancel
You may find yourself ready to cancel if you have completed your documents, need only occasional templates (making one-time purchases more cost-effective), or discover a competitor that better suits your needs. Whatever your reason, Yafee has helped thousands of consumers navigate cancellation smoothly, and we are here to guide you through FormSwift's cancellation process step by step.
FormSwift pricing in new zealand
Understanding what you are paying for helps you decide whether FormSwift remains the right fit for your needs.
Plan types and costs
| Plan type | Billing cycle | Cost | What you get |
|---|---|---|---|
| Monthly subscription | Monthly | Varies by region | Unlimited access to all templates, editing, downloading and signing |
| Annual subscription | Annual | Varies by region | Same features as monthly, but billed once per year at a discounted total price |
| One-time document purchase | One-time | Varies by region | Single access to a completed document download, no recurring charges |
Pricing transparency and billing channels
FormSwift does not always display exact New Zealand dollar prices upfront on their website. The cost can vary depending on which billing channel you use: their website, the Apple App Store, or Google Play. Before you cancel, check your most recent invoice to confirm the exact amount you have been charged and the billing date of your next renewal. This information is essential if you later dispute a charge or seek a refund.
Your consumer rights and what they mean for you
Your legal position as a New Zealand consumer is protected by statute, regardless of where FormSwift is based or how you communicate with them.
Consumer guarantees act protections
In accordance with the Consumer Guarantees Act 1993 (CGA), you have the right to cancel a subscription or service contract. The CGA applies to all consumer transactions in New Zealand, including digital services supplied to you by FormSwift. Consequently, you are entitled to cancel your subscription within 14 days of purchase if you change your mind, provided you have not materially used the service. This cooling-off period applies whether you subscribed online, via an app, or through any other channel.
Furthermore, if FormSwift has failed to provide the service as promised or has breached the CGA, you may be entitled to a refund, replacement, or repair at no cost to you. You do not need FormSwift's permission to assert these rights: they are automatic and cannot be waived.
Your position after 14 days
After the 14-day cooling-off period, your right to cancel depends on the terms of your subscription contract with FormSwift. Nevertheless, you retain your right to cancel if the company has breached its obligations or misrepresented its service. Yafee recommends that you retain all confirmation emails, invoices, and screenshots showing what you were promised versus what you received, as these will strengthen your position if a dispute arises.
Escalation route if FormSwift refuses
If FormSwift refuses to process your cancellation or denies your refund claim, you can lodge a complaint with the Commerce Commission, which is New Zealand's consumer protection and competition authority. The Commerce Commission investigates breaches of the CGA and can compel businesses to comply with consumer law. You can contact them at comcom.govt.nz or by phone at 0800 943 600.
Methods to cancel your FormSwift subscription
You have three main options for cancelling, depending on where you signed up and how you access the service.
Cancel through your FormSwift online account
If you subscribed directly through FormSwift's website, you can cancel from your account settings in a few steps.
- Open a web browser and navigate to FormSwift's website
- Log in with your email address and password
- If you have forgotten your password, click the "Forgot Password" link on the login screen
- Click on your profile icon or navigate to Account Settings (usually in the top right corner)
- Select "Subscription Settings" or "Billing"
- Look for an option labelled "Update or Cancel" or "Manage Subscription"
- Click "Cancel Subscription" or "Cancel Plan"
- Review the confirmation screen, which may offer a discount to stay; click "Cancel Plan Anyway"
- When prompted, select "Yes, Cancel My Plan Now" to confirm
- Wait for a confirmation email to arrive in your inbox (check your spam folder if needed)
- Save this email as proof of cancellation for your records
Cancel only after you have downloaded and saved all documents you need. Your access ends on your next billing date or immediately, depending on FormSwift's policy.
Cancel through the apple app store
If you subscribed via the Apple App Store on your iPhone or iPad, you must cancel through Apple, not directly with FormSwift.
- Open the Apple App Store app on your iOS device
- Tap the account icon in the bottom right corner
- Tap "Subscriptions"
- Find "FormSwift" in your active subscriptions list
- Tap "FormSwift"
- Tap "Cancel Subscription" or "Edit Subscription"
- Confirm the cancellation by tapping "Confirm" or "Yes, Cancel"
- Apple will send you a confirmation email
Your subscription will remain active until the end of your billing period. You retain access to FormSwift until that date.
Cancel through the google play store
If you subscribed via the Google Play Store on an Android device, you must cancel through Google, not directly with FormSwift.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Tap "Payments and subscriptions"
- Tap "Subscriptions"
- Select "FormSwift"
- Tap "Cancel subscription"
- Follow the on-screen prompts to confirm
- Google will send you a confirmation email
Your subscription will remain active until the end of your billing period.
Cancel by contacting FormSwift support
If you cannot cancel through your account or the app stores, you can request cancellation by email or telephone.
- Email: [email protected]
- Phone: +1 (888) 311-2977
- Hours: Monday to Friday, 6am to 6pm PST (note: this is 2am to 2pm NZDT in New Zealand)
When you contact support, provide your full name, account email address, and the subscription plan you wish to cancel. Request a written confirmation of your cancellation, as Yafee advises this is your best evidence if a dispute arises later.
What happens after you cancel
Cancelling your subscription does not happen instantly; you retain access until the end of your billing period, and you need to know exactly what to expect next.
Access after cancellation
After you cancel, you retain access to FormSwift until your current billing period ends. For example, if you cancelled on 15 July and your next renewal was due 30 July, you can still use FormSwift until 30 July. Once this date passes, your account converts to a free tier (if available) or closes entirely, depending on FormSwift's terms. Download and save all documents you need before this date.
Confirmation and record-keeping
FormSwift will send you a cancellation confirmation email. This email is crucial: it contains the date your cancellation takes effect, your final billing date, and the amount of any partial refund (if applicable). Save this email, your original subscription invoice, and any communication with FormSwift in a dedicated folder. These documents protect you if FormSwift attempts to charge you after cancellation or if you need to file a complaint with the Commerce Commission.
Monitoring your account after cancellation
After your access ends, log back into your FormSwift account after your billing date to confirm you have been charged no further. Check your credit card or bank statement for any unexpected charges from FormSwift. If you are charged after your cancellation date, contact FormSwift immediately and escalate to the Commerce Commission if they refuse to refund you.
Refund policy and what you can claim
FormSwift's refund eligibility depends on when you cancel and how much of the service you have used.
Pro-rata refunds for mid-cycle cancellations
If you cancel before the end of your current billing period, you may be entitled to a pro-rata refund for the unused portion of your subscription. For example, if you paid NZD 180 for 12 months and you cancelled after 3 months (9 months unused), you may be entitled to a refund of approximately NZD 135. FormSwift's exact pro-rata policy is found in their terms of service; verify this before cancelling. Yafee recommends requesting a refund explicitly when you cancel, as the company will not necessarily offer one automatically.
Non-refundable charges
One-time document purchases are typically non-refundable once you have downloaded them. Subscription charges are generally refundable if you cancel within 14 days under the Consumer Guarantees Act, regardless of how much you have used the service. After 14 days, refund eligibility depends on whether you have materially used the service (for example, downloaded dozens of documents and signed contracts). If you have barely used FormSwift, you have a stronger case for a refund.
How to request a refund
Contact FormSwift support at [email protected] and state clearly: "I wish to cancel my subscription and request a pro-rata refund for the unused portion of my subscription." Include your account email, the date you subscribed, your current billing date, and the date you wish to cancel. Ask for a response within 5 working days. If FormSwift refuses, you can escalate to the Commerce Commission, which has power to order the company to refund you under the CGA.
Common mistakes to avoid when cancelling
Cancelling a subscription sounds straightforward, but many consumers make costly errors; knowing these pitfalls in advance protects you and ensures your cancellation is final.
Cancelling via the wrong platform
If you subscribed through the Apple App Store or Google Play Store, you must cancel through that app store, not by contacting FormSwift directly. If you email FormSwift asking to cancel an app store subscription, they may not be able to stop the charges, and you will continue to be billed by Apple or Google. Check your subscription confirmation email to see which platform charged you, then cancel through that same platform.
Failing to download your documents before the access date ends
After you cancel, your access ends on your next billing date. You cannot retrieve documents after this date without subscribing again. Before you cancel, download and save every document you have created or customised. Store them in a cloud backup (Google Drive, OneDrive, Dropbox) so you retain copies indefinitely.
Cancelling without requesting a confirmation
If you cancel through an app store or online, you will receive an email confirmation. However, if you cancel by phone or email, always ask the support agent to send you written confirmation. Verbal agreements are difficult to enforce; a written record proves you cancelled and when. Yafee strongly recommends obtaining this confirmation in writing every time.
Not checking your statement after cancellation
Some consumers cancel but forget to verify that charges have stopped. Two weeks after your billing cycle ends, check your bank or credit card statement to confirm no new charge appears. If FormSwift has charged you after cancellation, contact your bank immediately and dispute the charge. You can also report this to the Commerce Commission as a breach of the CGA.
Accepting the first "no" from FormSwift
If FormSwift refuses your refund request, do not assume your case is closed. You have statutory rights under the Consumer Guarantees Act that cannot be waived by a company's refusal. Write a formal letter to FormSwift stating your legal basis for the refund (for example, "I cancelled within 14 days of purchase, which is my right under the Consumer Guarantees Act 1993"). Keep a copy. If they still refuse, escalate to the Commerce Commission.
Refund timeline and payment method
If FormSwift approves your refund, the money will not appear in your account immediately; you must understand the expected timeline.
| Refund method | Expected timeline | Notes |
|---|---|---|
| Credit card or debit card | 3 to 5 business days | Refund appears as a credit on your card statement |
| Apple App Store / iTunes | 5 to 10 business days | Refund credited to your Apple account; you can spend it on other app purchases |
| Google Play Store | 5 to 10 business days | Refund credited to your Google Play balance or payment method on file |
| Bank transfer (if applicable) | 5 to 7 business days | Depends on your bank's processing time |
If you do not see the refund within these timeframes, contact FormSwift again and ask for a refund reference number. Use this number to track the refund with your bank or card provider.
Cancellation checklist and record-keeping
Use this checklist to ensure you have completed every step and protected yourself legally.
| Task | Status | Notes |
|---|---|---|
| Download all documents from FormSwift | ☐ | Complete before cancellation date |
| Identify which platform you subscribed via (website, app store) | ☐ | Check your confirmation email |
| Submit cancellation through the correct platform | ☐ | Website, Apple App Store, or Google Play Store |
| Receive and save cancellation confirmation email | ☐ | Store in a dedicated folder with other FormSwift emails |
| Check your bank or credit card statement after next billing date | ☐ | Verify no charge has been applied |
| Request refund if eligible (within 14 days or for unused portion) | ☐ | Email [email protected] with clear refund request |
Comparing FormSwift to alternative document services
If you are cancelling because FormSwift no longer meets your needs, you may want to consider alternatives before you commit to a new subscription.
| Service | Pricing model | Key features | Best for |
|---|---|---|---|
| FormSwift | Monthly or annual subscription; one-time purchases | Hundreds of templates, digital signatures, PDF editing | Users needing diverse templates and frequent document creation |
| LawBite (New Zealand) | Subscription or one-time document purchase | NZ-specific legal templates, lawyer review available | New Zealand consumers needing locally compliant contracts |
| Canva | Free tier; Canva Pro (subscription) | Design-focused; fewer legal templates but highly visual | Users who prioritise visual appeal over legal specificity |
| LawDepot | Per-document purchase or subscription | Step-by-step document creation with explanations | Users who need guided creation rather than templates |
What to do if FormSwift continues to charge you after cancellation
If you cancelled but FormSwift or the app store continues to charge you, take immediate action to stop the unauthorised charges.
Contact FormSwift immediately
Email [email protected] with the subject line "Unauthorised charges after cancellation." Include your account email, the dates you were charged, and the amounts. State that you cancelled on [date] and request an immediate refund for all charges after that date. Yafee advises you to copy the cancellation confirmation email into your message as proof. Request a response within 3 business days.
Dispute the charge with your bank or card provider
If FormSwift does not respond or refuses to refund, contact your bank or credit card provider and dispute the charges. You have the right under consumer law to request a chargeback, which forces the card provider to investigate the charge and refund you if it was unauthorised. Your bank will process this at no cost to you. Provide the bank with copies of your cancellation confirmation and your communications with FormSwift.
Report to the commerce commission
If FormSwift continues to charge you after receiving your cancellation and refund requests, file a complaint with the Commerce Commission. This is a breach of the Consumer Guarantees Act 1993. The Commerce Commission can investigate and compel FormSwift to stop the charges and refund you. You can lodge a complaint online at comcom.govt.nz or call 0800 943 600.
Summary and next steps
Cancelling your FormSwift subscription in New Zealand is straightforward if you follow the correct steps for your subscription platform and keep detailed records of every transaction and communication. Remember: your rights under the Consumer Guarantees Act 1993 are automatic and cannot be waived by FormSwift's terms and conditions. You have the right to cancel within 14 days without justification, and you have the right to demand a refund if the company fails to deliver what it promised or breaches its obligations.
Before you cancel, download and save all your documents. Identify which platform you subscribed via (website, Apple App Store, or Google Play Store) and cancel through that platform. Obtain written confirmation of your cancellation, monitor your bank statement for unwanted charges, and request a refund if you are eligible. If FormSwift refuses or continues to charge you, contact the Commerce Commission.
Yafee has helped thousands of consumers cancel subscriptions and recover refunds by following these exact steps. Whether you are cancelling because you no longer need FormSwift or because you have found a better alternative, this guide ensures you cancel safely and protect your money. Start your cancellation today by logging into your account or contacting FormSwift support at [email protected] or +1 (888) 311-2977 (Monday to Friday, 6am to 6pm PST).