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Frequently asked questions
Cancel Flow: The Right Way to Reclaim Your Focus
How to cancel Flow and regain control of your subscription in new zealand
What Flow is and why cancellation might be right for you
Flow is a productivity application designed around interval-based focus timers to help you concentrate and track work sessions effectively. The app syncs across your devices via iCloud, displays your statistics in real time, and sends reminders throughout your day. You access the core features free, but the Pro tier unlocks timer synchronisation, app blocking, and export capabilities for approximately NZ$2.50 per month.
If Flow no longer aligns with your workflow or you have found a more suitable focus application, cancelling your subscription is a straightforward process. Yafee specialises in helping New Zealand consumers navigate SaaS subscriptions with confidence and clarity. This guide walks you through every cancellation method available in your region and protects your legal rights if Flow or the App Store fails to process your request correctly.
When you should consider cancelling Flow
You might cancel Flow if you have switched to a different productivity tool, realised you do not use the Pro features enough to justify the cost, or prefer to remain on the free Basic tier. The good news is that your account and data persist after cancellation, so you can upgrade again later without losing your history.
The difference between flow's free and paid tiers
The Basic tier includes interval timers with multiple durations, statistics, graphs, reminders, and iCloud sync at no cost. Pro adds timer sync across devices, session titles, advanced controls, app and web blocking, Apple Calendar integration, and export options. If you are cancelling because the Pro features do not add genuine value to your day, that is a perfectly valid reason under New Zealand consumer law.
Flow's pricing structure and what you pay in NZD
Before you cancel, understanding exactly what you pay and how the subscription costs break down in New Zealand dollars helps you make an informed decision.
Current Flow subscription costs
Flow lists official pricing in US dollars, but the App Store charges you in NZD at the point of purchase. The monthly Pro subscription costs US$1.49, which converts to approximately NZ$2.50 per month depending on current exchange rates and local GST. You can commit to an annual plan at 50% off the monthly rate if you plan to stay longer. To see the exact NZD amount before you subscribe or cancel, open the App Store on your device and check Flow's subscription page directly.
| Plan | Monthly cost | Annual cost | Best for |
|---|---|---|---|
| Basic (Free) | NZ$0 | NZ$0 | Casual users wanting core timer features |
| Pro (Monthly) | ~NZ$2.50 | N/A | Professionals needing device sync and blocking |
| Pro (Annual) | N/A | ~NZ$15 (50% discount) | Committed users seeking the best value |
How app store pricing affects your cancellation
Your subscription is managed entirely through the Apple App Store or Google Play, depending on your device. Flow itself does not handle billing, refunds, or cancellations directly. The App Store or Google Play owns your payment relationship and sets the terms. When you cancel through either store, the company processes the cancellation immediately and stops charging you at the end of your current billing period.
Your legal rights under new zealand consumer law
New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when cancelling digital subscriptions. Yafee ensures you understand these protections and how they apply to Flow.
Your legal position
You have the right to cancel your Flow Pro subscription at any time. The Consumer Guarantees Act requires that any service (including digital subscriptions) be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Flow fails to deliver the service as advertised-for example, if timer sync does not work or app blocking features malfunction-you may be entitled to a refund or replacement, even after purchase. The Fair Trading Act 1986 also protects you against misleading conduct, including hidden cancellation barriers or false claims about refund policies.
What happens if Flow refuses your cancellation
If the App Store or Flow deliberately prevents you from cancelling, you can escalate your complaint to the Commerce Commission, New Zealand's primary consumer enforcement body. The Commerce Commission investigates breaches of the Fair Trading Act and can compel businesses to refund consumers or cease unfair practices. Document your cancellation attempt (screenshots of error messages, email confirmations, or call logs) and contact the Commerce Commission if Flow ignores your request.
How to cancel Flow on iPhone or iPad
If you subscribed through the Apple App Store, you cancel directly through your Apple settings in just a few steps.
Step 1: open your apple ID settings
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the menu to open your Apple ID profile.
- Tap Subscriptions.
Step 2: find and cancel Flow
- Find Flow in the list of active subscriptions and tap it.
- Tap Cancel Subscription.
- Select your reason for cancellation from the options presented (optional).
- Tap Confirm to complete the cancellation.
What happens after you cancel on iOS
Apple stops charging you at the end of your current billing period. Your Flow Pro features remain active until that date. After your billing period ends, you are downgraded to the free Basic tier automatically. You do not need to uninstall the app.
How to cancel Flow on macOS
If you use Flow on a Mac, the cancellation process follows the same Apple ecosystem as iOS.
Step 1: open app store settings
- Click the App Store icon in your Dock or Applications folder.
- Click your name or profile icon in the top right corner of the App Store window.
- Click Account Settings.
Step 2: locate and cancel your subscription
- Scroll to the Subscriptions section.
- Click Manage next to Flow.
- Click Cancel Subscription.
- Click Confirm when prompted.
What happens after you cancel on macOS
Your cancellation takes effect at the end of your current billing cycle. Flow's Pro features remain accessible until that date. You automatically revert to the free tier once your subscription period expires.
How to cancel Flow on android and google play
If you subscribed through Google Play, you cancel via the Google Play app or website using a similar process.
Step 1: open google play settings (via app)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap Payments and subscriptions.
- Tap Subscriptions.
Step 2: cancel Flow
- Find Flow in your active subscriptions list and tap it.
- Tap Cancel subscription.
- Follow the on-screen prompts to confirm your cancellation reason.
- Tap Cancel subscription to finalise.
Cancelling via google play on the web
- Visit play.google.com and sign in with your Google account.
- Click your profile icon in the top right.
- Click Payments and subscriptions, then Subscriptions.
- Click Flow and then Cancel subscription.
- Select your reason and click Cancel subscription to confirm.
What happens after you cancel on android
Google Play stops billing you at the end of your current billing period. Your Pro features remain active until that date. After your subscription ends, you automatically lose access to premium features and drop to the free Basic tier.
Refunds and what to expect after cancellation
Yafee guides you through the refund process and what timeline to expect when you cancel Flow.
Eligibility for refunds
Apple and Google Play generally do not offer refunds for cancelled subscriptions, as you have used the service during your billing period. However, New Zealand consumer law provides an exception: if Flow failed to deliver the promised service or misrepresented its features, you may claim a refund under the Consumer Guarantees Act. For example, if app blocking did not work as advertised or iCloud sync was broken, you have grounds to request a refund.
How to request a refund
- Contact the App Store or Google Play directly by filing a refund request through their support pages.
- Explain clearly why you believe you deserve a refund (e.g. "The app blocking feature does not work as advertised").
- Apple and Google typically respond within 3-5 working days.
- If they refuse, escalate to the Commerce Commission with screenshots of the fault and your refund request.
Timeline for refunds after cancellation
If approved, Apple refunds you to your original payment method within 5-7 working days. Google Play may take up to 7-10 working days. Your cancellation takes effect immediately, but any refund processes separately. Yafee recommends keeping records of all communications with the App Store or Google Play in case you need to escalate.
Common mistakes to avoid when cancelling Flow
Cancelling Flow is generally straightforward, but a few pitfalls can delay your request or create confusion. Stay alert and your cancellation will complete without hassle.
Uninstalling the app without cancelling the subscription
Simply deleting the Flow app from your device does not cancel your subscription. The App Store or Google Play continues charging you each billing cycle. You must cancel through the subscription settings before uninstalling to stop charges completely.
Confusing cancellation with app deletion
Removing Flow from your home screen does not cancel it. You must follow the steps outlined in the platform-specific sections above to formally cancel your subscription. Only then will charges stop at the end of your current billing period.
Assuming cancellation takes effect immediately
Your cancellation does not terminate your subscription mid-cycle. Apple and Google allow you to use Flow until the end of your current billing period, then they deactivate your Pro access. If you need Pro features immediately after cancelling, you will need to resubscribe.
Forgetting to save your Flow data before cancellation
While your account persists after cancellation, if you rely on export features (available only in Pro), you should export your data before cancelling. After downgrading to Basic, you lose access to these premium export options.
What happens after you cancel Flow
Cancelling Flow does not delete your account or data; it simply removes your access to Pro features. Understanding what remains after cancellation helps you decide whether to resubscribe later. Yafee has helped thousands of New Zealand consumers navigate the post-cancellation period smoothly.
Your account and data after cancellation
Your Flow account, login credentials, and historical session data remain intact. You can log back in anytime and view your past statistics and session history. You do not lose your account by cancelling; you only lose access to Pro-only features like app blocking and advanced export options.
Re-subscribing to Flow later
If you change your mind, you can re-subscribe to Flow Pro at any time through the same App Store or Google Play subscription page. Your previous data and account settings will be waiting for you. Re-subscription begins a new billing cycle and does not restore any unused portion of a previous payment.
Downgrading to basic after cancellation
Once your subscription ends, you automatically revert to the free Basic tier. You retain core features: interval timers, statistics, graphs, reminders, and iCloud sync. Only premium features like app blocking and export tools become unavailable.
How to cancel Flow by contacting support
If you encounter technical issues cancelling through the App Store or Google Play, you can contact Flow's support team directly for assistance.
Flow's contact methods
Flow does not publish a dedicated cancellation email address, but you can reach their support team through the contact information listed on Flow's official website or within the app settings. Look for a "Help" or "Support" option in the app menu or visit their website to locate their support email or contact form. Include your subscription type (monthly or annual) and the email address associated with your Flow account.
What to include in your support request
- Your full name and email address linked to your Flow account.
- Your subscription plan (Basic or Pro, monthly or annual).
- The device(s) on which you use Flow (iPhone, iPad, Mac, or Android).
- A clear statement: "I request cancellation of my Flow Pro subscription effective immediately or at the end of my current billing period."
- Any relevant details (e.g. "I cannot access cancellation options in the App Store").
Expected response time from Flow support
Flow's support team typically responds within 2-3 working days. If they do not respond within 5 working days, follow up with the App Store or Google Play directly, as they have ultimate authority over your subscription.
Cancellation checklist for Flow
Before you finalize your cancellation, work through this checklist to ensure a smooth process.
| Task | Completed | Notes |
|---|---|---|
| Review your Flow usage and confirm you want to cancel | ☐ | Check if you actually use Pro features before proceeding |
| Export your Flow data or session history if needed | ☐ | Use Pro's export feature before losing access |
| Log into the correct App Store or Google Play account | ☐ | Ensure you are cancelling the subscription tied to this account |
| Navigate to Subscriptions in your App Store or Google Play settings | ☐ | This is the primary cancellation method |
| Select Flow and tap Cancel Subscription | ☐ | Confirm the cancellation when prompted |
| Screenshot or note your cancellation confirmation | ☐ | Keep evidence in case you need to dispute later |
Comparing Flow with other focus apps before you cancel
Before you cancel Flow, you may want to compare it with other productivity applications to ensure you are switching to something genuinely better. Yafee recommends evaluating your options carefully.
| App | Free tier | Pro cost (NZD) | Key features | Best for |
|---|---|---|---|---|
| Flow | Timers, stats, reminders | ~NZ$2.50/month | iCloud sync, app blocking, exports | Apple ecosystem users |
| Forest | Limited features | ~NZ$2.50/month | Gamified timer, tree planting | Gamification enthusiasts |
| Be Focused | Basic Pomodoro timer | ~NZ$3/month | Tasks, break reminders, Pomodoro | Task-focused productivity |
| Toggl Track | Time tracking, reporting | ~NZ$7/month | Detailed time analytics, invoicing | Freelancers and agencies |
| Freedom | Basic blocking | ~NZ$4.50/month | Website and app blocking, scheduling | Distraction management |
Questions to ask before switching from Flow
Does the new app sync across all your devices? Does it offer data export if you leave later? Can you try the free version first? Are there hidden charges or auto-renewal traps? Yafee advises you to test alternatives thoroughly before committing to cancel Flow and switch permanently.
Consumer protection and what to do if cancellation fails
If the App Store, Google Play, or Flow refuses to process your cancellation and continues charging you, New Zealand consumer law provides clear remedies.
Steps to take if your cancellation is ignored
- Gather evidence: screenshots of your cancellation attempt, error messages, billing statements, and any emails or support responses.
- Contact the App Store or Google Play again in writing (email, not chat) and state: "I formally request cancellation of my Flow subscription and a refund of charges incurred after my cancellation request on [date]."
- Wait 7 working days for a response.
- If they ignore you, file a complaint with the Commerce Commission at complaints.org.nz (or via post to Commerce Commission, P.O. Box 1473, Wellington 6140).
- Include your evidence, cancellation request, and a summary of the company's failure to act.
Your rights under the consumer guarantees act
The Consumer Guarantees Act 1993 requires that digital services be provided with reasonable care and skill. If Flow or the App Store refuses to stop charging you after cancellation, they breach this guarantee. You are entitled to claim damages, a refund, or both. The Commerce Commission can compel the company to refund you and cease the unfair practice.
What the commerce commission can do
The Commerce Commission investigates complaints of unfair trading, misleading conduct, and breach of consumer law. If Flow or the App Store continued charging you after you cancelled, the Commission can issue a compliance notice requiring immediate refund, or pursue court action for damages on your behalf. Most disputes resolve within 3-6 months of filing a complaint.
Contact information for Flow support and escalation
You can reach Flow's support team through the contact details listed on their official website or within the app. Flow does not publish a dedicated postal address for cancellation; however, if email or in-app support fails, you may request mailing details through their contact form. Keep copies of all communications for your records.
If Flow refuses to cancel or the App Store fails to process your request, escalate immediately to the Commerce Commission. Yafee has helped thousands of New Zealand consumers resolve similar disputes through the Commission, securing refunds and preventing future unauthorised charges.
Cancelling Flow is straightforward when you follow the platform-specific steps outlined above. Whether you use iPhone, iPad, Mac, or Android, the process takes fewer than five minutes. If you encounter obstacles, your legal rights under the Consumer Guarantees Act and Fair Trading Act are strong. Yafee remains your trusted guide through every step of the cancellation process, ensuring your subscription ends cleanly and your consumer rights are protected.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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