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Frequently asked questions
Cancel Figma: The Right Way
How to cancel Figma in new zealand and reclaim your design budget
What Figma is and why you might need to step back
Figma is a cloud-based design and prototyping platform that runs entirely in your browser, allowing you to create interface designs, collaborate with teammates in real time, and hand off work to developers without downloading software. Teams across the world use Figma for UI and UX design, building component libraries, and managing shared design systems. The platform supports plugins and a community marketplace where you download templates and custom extensions to accelerate your workflow.
Figma charges monthly or annual subscriptions depending on your plan tier. If you have decided the platform no longer fits your needs-whether you have switched to a competing tool, your project has ended, or your budget has tightened-you can cancel your subscription at any time. This guide walks you through every step, explains your consumer rights under New Zealand law, and helps you avoid costly mistakes.
Figma's free tier versus paid plans
Figma offers a free Starter plan that suits hobbyists, students, and solo designers who need basic prototyping and two shared projects. Professional freelancers and growing teams typically upgrade to the Professional plan (USD 12 per month) for unlimited files and advanced collaboration. Large organisations choose Organisation or Enterprise plans for team administration, security controls, and dedicated support.
Common reasons designers cancel Figma
You might cancel if your team has switched to Adobe XD, Sketch, or another competing design tool. You may also cancel if your project has ended and you no longer need real-time collaboration, if your subscription costs exceed your current budget, or if you realise you are paying for features you never use. Staff changes that reduce the number of simultaneous users also prompt cancellation.
Figma's pricing in new zealand and what you actually pay
Figma does not publish a dedicated New Zealand pricing page; instead, all prices appear in US dollars (USD), and your final charge depends on your bank's exchange rate at the time of payment plus any card processing fees your financial institution applies.
| Plan | Billing cycle | Cost (USD) | Best for |
|---|---|---|---|
| Starter | Always free | USD 0 | Beginners and solo designers |
| Professional | Monthly or annual | USD 12/month | Individual designers and small teams |
| Organisation | Monthly or annual | USD 80/month minimum | Growing teams and companies |
| Enterprise | Custom contract | Custom quote | Large enterprises with security needs |
How Figma charges new zealand customers
If you pay monthly, Figma charges your card every 30 days from your subscription start date. Annual plans offer a discount but lock you in for 12 months. Most New Zealand customers see charges converted from USD to NZD on their bank statement at the prevailing exchange rate on payment day. To estimate your actual cost in New Zealand dollars, multiply the USD price by the current exchange rate, then add approximately 2 to 4 percent for international card fees, depending on your bank's terms.
Your legal rights under new zealand consumer law
When you purchase a Figma subscription, you enter a consumer contract governed by the Consumer Guarantees Act 1993 (the principal consumer protection statute in New Zealand) and the Fair Trading Act 1986, which prohibit misleading or deceptive conduct by traders.
What the consumer guarantees act protects you against
The Consumer Guarantees Act requires that services supplied to you are rendered with due care and skill, fit for purpose, and delivered within a reasonable time. If Figma fails to provide continuous access to your files, if the application crashes frequently, or if customer support does not respond to critical issues, you may have grounds to seek a refund or compensation under this Act. The Act also guarantees that you have the right to cancel a contract within a reasonable period if you change your mind, particularly if the service was purchased online.
Your position if Figma breaches service standards
Your legal position is strong if Figma's service fails to meet the standards you reasonably expected. If you paid for a Professional or Organisation plan and the platform was unavailable for extended periods, or if your data became inaccessible without explanation, you can lodge a complaint with the Commerce Commission, New Zealand's consumer protection regulator. The Commission investigates breaches of the Fair Trading Act and can compel refunds or remedial action. Furthermore, you retain the right to pursue small claims in the District Court if your loss is under NZD 15,000.
Methods to cancel your Figma subscription
You have multiple routes to cancel, depending on where you created your account and how you pay; the fastest method is through your account settings.
Cancel via your Figma account settings (fastest)
This method works if you signed up directly with Figma using an email address and password or via single sign-on (Google, GitHub, or Apple ID).
- Log into your Figma account at figma.com
- Use your email or single sign-on credentials.
- Navigate to your account menu
- Click your profile avatar or initials in the top right corner of the screen.
- Select "Settings" from the dropdown menu.
- Go to the Billing section
- On the left sidebar, click "Billing" or "Plans and billing".
- You will see your current subscription plan and next billing date.
- Select your plan and find the cancellation option
- Locate the plan you want to cancel (Professional, Organisation, or Enterprise).
- Click "Change plan" or "Manage subscription".
- Select the option to downgrade to Starter (free) or "Cancel subscription".
- Confirm the cancellation
- Figma will ask you why you are cancelling; you can skip this or provide feedback.
- Click the final "Confirm cancellation" or "Downgrade" button.
- Figma will send a confirmation email to your registered address.
- Check your email for confirmation
- Verify that Figma has confirmed your cancellation in writing.
- Save this email as proof of cancellation for your records.
Cancel if you signed up via a third-party platform
If you created your Figma account through the Apple App Store, Google Play, or another app store, or if your subscription is managed by your organisation's admin, you must cancel through that platform.
- Identify where you purchased your subscription
- Check your bank or credit card statement for the merchant name (e.g., "Apple Store", "Google Play", "Figma Inc.").
- If your organisation manages the subscription, contact your admin before proceeding.
- For Apple App Store subscriptions
- Go to Settings > [Your Name] > Subscriptions on your iPhone or iPad.
- Find Figma and tap "Edit Subscription".
- Tap "Cancel Subscription" and confirm.
- You will receive an email confirmation from Apple and Figma.
- For Google Play subscriptions
- Open Google Play Store on your Android device.
- Tap your profile icon and go to "Payments and subscriptions" > "Subscriptions".
- Select Figma and tap "Cancel subscription".
- Confirm your cancellation.
- For other platforms
- Log into your account on that platform, locate Figma in your active subscriptions, and follow the cancellation steps specific to that service.
Contact Figma support if you cannot self-serve
If the above methods do not work-for example, if your account is locked, you have forgotten your password, or your cancellation button does not appear-email Figma's support team directly.
- Send a cancellation email to [email protected]
- Include your full name, email address, and the email associated with your Figma account.
- State clearly: "I request cancellation of my Figma subscription effective immediately" or your preferred final date.
- If applicable, mention your plan type (Professional, Organisation, Enterprise).
- Include proof of your subscription
- Attach a screenshot of your most recent billing statement or invoice from Figma.
- This helps Figma's support team locate your account quickly.
- Request written confirmation
- Ask Figma to reply with a cancellation confirmation email once the request is processed.
- Figma typically responds within 2 to 5 business days.
- Keep all correspondence
- Save the support email, your message, and Figma's reply as proof that you cancelled.
When does your cancellation take effect
Timing matters because you may still be charged if you cancel after your billing date.
Cancellation timing and your final charge
When you cancel via your account settings or email, Figma immediately downgrades you to the free Starter plan. If you cancel after your most recent billing date, you have already been charged for the current billing cycle and will retain access until the end of that cycle. For example, if you were billed on 1 June and you cancel on 15 June, you will keep access until 1 July. Figma does not issue refunds for partial months or partially used annual subscriptions, unless you cancel within a statutory cooling-off period (see Refunds section below).
Accessing your files after cancellation
After cancellation, your Figma files and projects remain on the Figma servers, but you can only view them if you downgrade to the free Starter plan, which allows two shared projects. If you had more than two projects on a paid plan, those additional projects will become read-only, and you cannot edit or download them unless you reactivate a paid subscription or delete projects to stay within the Starter limit. Consequently, before you cancel, export any designs you may need in the future as PDF, PNG, SVG, or Figma's native format.
Refunds and cooling-off rights
New Zealand consumer law gives you limited rights to a refund if you cancel shortly after purchase, but Figma's own refund policy may be more restrictive.
Your statutory right to cancel and get a refund
Under the Consumer Guarantees Act and the Fair Trading Act, you have an implicit right to cancel an online purchase within a reasonable time if you change your mind, provided you have not substantially used the service. For digital services like Figma, "reasonable time" is typically interpreted as 7 to 14 days from the date of purchase, though case law varies. If you paid for a Professional plan on 1 June and cancel on 10 June, and you have not created significant work in Figma, you may have grounds to request a refund from Figma or dispute the charge with your bank under the chargeback process.
Figma's actual refund policy
Figma's terms of service state that they do not offer refunds for monthly or annual subscriptions. However, this blanket policy may not override your consumer rights under New Zealand law if you cancel within the cooling-off period and the service failed to meet the standards described. In practice, if you contact Figma support within 14 days of your first charge and explain that you did not intend to use the service or that it did not meet your expectations, Figma's support team may approve a courtesy refund, particularly for annual subscriptions.
How to request a refund if you believe you are entitled
- Email Figma support with your refund request
- Send to [email protected] within 14 days of your charge date.
- State your reason clearly: "I purchased a Figma Professional plan on [date] and am requesting a refund because [reason: did not use service / service did not work / changed my mind within the cooling-off period]."
- Include a copy of your invoice and bank statement showing the charge.
- Allow Figma 5 to 10 business days to respond
- Figma will either approve the refund, partially refund you, or explain why they cannot refund.
- If approved, the refund will be credited to your original payment method within 7 to 14 business days.
- If Figma refuses, escalate to your bank or card issuer
- Contact your bank and dispute the charge as unauthorized or for services not rendered.
- Your bank may reverse the transaction if they agree with your claim.
- This process typically takes 2 to 4 weeks.
- If the amount is significant, contact the Commerce Commission
- Lodge a complaint at www.comcom.govt.nz if you believe Figma's refusal violates the Fair Trading Act or Consumer Guarantees Act.
- The Commerce Commission can investigate and, if justified, compel a refund.
Common mistakes when cancelling Figma
Cancelling a subscription is straightforward, but a few preventable errors can lead to unwanted charges or loss of access to your work.
Mistake 1: cancelling after the billing date without checking first
Many users assume that cancelling immediately stops all charges. In reality, if you cancel after Figma has already billed you for the current cycle, you will be charged in full for that cycle and will retain access until the end date. Always check your next billing date in the Billing section before you cancel, and time your cancellation to minimise any final charge.
Mistake 2: not exporting your files before downgrading
Once you downgrade to the free Starter plan, you are limited to two shared projects. If you had more paid projects, those will become read-only and inaccessible for editing. Export any designs you need as PDF, SVG, PNG, or Figma files before you cancel, using the File > Export menu.
Mistake 3: cancelling via your payment provider instead of Figma
If you cancel your subscription through your bank or Apple ID without also cancelling within Figma, your account may remain active and Figma may attempt to re-charge you using a backup payment method. Always cancel directly through your Figma account settings or email [email protected] to ensure the account is properly closed.
Mistake 4: losing your cancellation confirmation
If Figma later charges you after you believe you have cancelled, having a dated email confirmation saves time and proof. Keep all cancellation emails in a folder, and if you cancelled via in-app settings, take a screenshot of the confirmation message.
What to do after you cancel
Cancelling is just the first step; follow these actions to tie up loose ends and protect yourself if disputes arise.
Verify your account is downgraded within 24 hours
Log back into Figma and confirm that your plan now shows "Starter" and your billing section no longer lists a payment method or upcoming charge. If you still see a paid plan active, email [email protected] immediately with your cancellation confirmation.
Monitor your bank statements for unexpected charges
Check your credit card or bank account weekly for the next month. If Figma charges you after cancellation, contact your bank immediately and dispute the transaction. Provide your cancellation confirmation email as evidence.
Delete sensitive data if you will not return
Before you fully walk away, review your Figma files for any that contain proprietary designs, client work, or personal information. You can delete these files to prevent accidental access by team members or to free up cloud storage. Figma does not permanently delete files immediately; they are moved to a Trash folder and can be recovered within 30 days.
Export team and project settings if relevant
If you managed a Figma team or organisation account, export any asset libraries, design tokens, or component documentation before cancelling. These may be needed if you migrate to another design tool or if team members need to reference your work.
Comparing Figma with other design tools
Before you finalise cancellation, consider whether another platform better suits your needs and budget.
| Platform | Free tier | Paid starting price (USD) | Best for |
|---|---|---|---|
| Figma | Yes (2 projects) | USD 12/month | Web and mobile UI design, collaboration |
| Adobe XD | Yes (limited) | USD 9.99/month | UI/UX with Photoshop integration |
| Sketch | No | USD 12.99/month | Mac-based UI and web design |
| Penpot | Yes (unlimited) | Free (self-hosted) or USD 8/month (cloud) | Open-source alternative to Figma |
How yafee can help you manage subscription cancellations
Cancelling digital subscriptions can be confusing, especially when you are juggling multiple services and payment methods across different countries. Yafee specializes in helping New Zealand consumers navigate cancellation procedures for software, streaming, and SaaS platforms like Figma. Our guides clarify your legal rights under the Consumer Guarantees Act, walk you through step-by-step cancellation instructions, and explain when you are entitled to a refund. Furthermore, Yafee's legal framework ensures that you understand your obligations and Figma's obligations in plain language, not legal jargon.
If you are cancelling Figma but worry about losing your design files, Yafee can advise you on the safest export methods and how to preserve your work before downgrading. If Figma refuses to refund you or continues charging after cancellation, Yafee guides you through escalation to your bank, the Commerce Commission, and other regulatory bodies. Yafee has helped thousands of consumers cancel Figma and other subscriptions efficiently, protect their data, and recover unjustified charges in New Zealand.
Summary checklist for cancelling Figma
Use this checklist to ensure you cancel correctly and retain proof of your cancellation.
| Action | Deadline | Done |
|---|---|---|
| Check your next billing date in Figma settings | Before cancelling | [ ] |
| Export all files you need (PDF, SVG, PNG, Figma format) | Before cancelling | [ ] |
| Cancel via account settings or email [email protected] | By your preferred date | [ ] |
| Save the cancellation confirmation email | Within 24 hours | [ ] |
| Log back in and verify plan shows "Starter" | Within 24 hours | [ ] |
| Monitor your bank statement for unexpected charges | Weekly for 1 month | [ ] |
Contact details for Figma support and escalation
Figma does not maintain a public postal address in New Zealand; all customer support and legal notices are directed to their US office in San Francisco. For cancellation and billing inquiries, contact Figma directly via email. If Figma fails to respond or refuses a justified refund claim, you can escalate to the Commerce Commission in New Zealand.
Figma support contact
Email: [email protected]
Response time: 2 to 5 business days
Website: www.figma.com/support
Escalation to new zealand authorities
Commerce Commission (consumer complaints and fair trading violations)
Website: www.comcom.govt.nz
Phone: 0800 943 600
Email: [email protected]
If your dispute involves a small amount (under NZD 15,000), you can also file a claim in the District Court without needing a lawyer. Court fees are modest, and the process is relatively informal.
Your bank or card issuer (chargeback disputes)
If Figma continues to charge you after cancellation, contact your bank's fraud or disputes team. Provide your cancellation confirmation email and ask your bank to reverse the unauthorised charge. Most banks process chargebacks within 2 to 4 weeks.
Cancelling Figma is straightforward when you follow the steps in this guide and keep detailed records of your cancellation. Whether you are switching to Adobe XD, Sketch, or downgrading to Figma's free tier, Yafee ensures you understand your rights and complete the process without losing your work or paying hidden charges. Yafee's commitment to clarity and compliance with New Zealand consumer law means you can cancel confidently, knowing that you have taken every step to protect yourself. If you have questions about cancelling other SaaS subscriptions or want help understanding your consumer rights, visit Yafee.com for guides covering hundreds of services used by New Zealand customers.