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Frequently asked questions
Cancel Edraw: The Right Way
How to cancel Edraw in new zealand and protect your money
Understanding Edraw and why you might cancel
Edraw is a suite of diagramming and visual planning tools built by Wondershare, a Hong Kong-based software company with global operations. The platform offers three main products: EdrawMax (desktop diagramming), EdrawMind (mind mapping), and EdrawMax Online (web-based collaboration). All three operate on either subscription or one-time purchase models.
If you have subscribed to any Edraw product and now want to cancel, your legal position is clear under New Zealand law. You have the right to cancel your subscription, and in many cases, you can recover your payment if the service fails to meet reasonable expectations. Yafee has helped thousands of New Zealand consumers navigate subscription cancellations with clarity and confidence, and this guide walks you through every available cancellation method.
When new zealand users cancel Edraw
Users typically cancel Edraw when they complete a project, discover alternative tools that better suit their needs, find the subscription cost no longer justifies their usage, or accidentally renew at an unintended time. Some discover they purchased a duplicate plan or no longer need the advanced features.
Whatever your reason, New Zealand consumer protection law protects you. Your subscription cancellation should be straightforward, and you deserve clear information on how to execute it.
Edraw products and pricing in new zealand
Edraw operates through Wondershare Global, with customer billing managed from Hong Kong and technical support available via email. The company charges in NZD for New Zealand customers, and all subscriptions renew automatically unless you take action to cancel or disable auto-renewal.
| Product | Type | Annual cost (approx. NZD) | Key features |
|---|---|---|---|
| EdrawMax | Desktop + cloud | $180-220 | Flowcharts, org charts, mind maps, templates library |
| EdrawMind | Dedicated mind mapping | $120-160 | Mind maps, brainstorming, outline mode |
| EdrawMax Online | Web-based collaboration | $160-200 | Real-time collaboration, cloud storage, templates |
| Monthly subscription (any product) | Subscription | $18-25 per month | Same features, charged monthly with auto-renewal |
| One-time license | Perpetual | $240-300 | Permanent access, no recurring charges |
| Educational/student plans | Annual subscription | $80-100 | Discounted rate for verified students |
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when purchasing digital subscriptions, even from international companies based overseas.
What the consumer guarantees act means for your Edraw subscription
Under the Consumer Guarantees Act 1993, any service you purchase must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Edraw fails to meet these guarantees-for example, if the software is faulty, doesn't work as advertised, you cannot access promised features, or support fails to resolve critical issues-you have grounds to request cancellation and a full refund.
The Act applies even though Edraw operates from Hong Kong, Shenzhen, and Vancouver. You do not need to pursue claims in those jurisdictions. New Zealand's Commerce Commission and local Consumer Affairs agencies can assist you if Edraw refuses to comply with your statutory rights.
Your legal position: You are protected as a New Zealand consumer purchasing from an international company. If Edraw's service is defective, misleading, or fails to deliver what was promised, you can demand cancellation and a refund regardless of whether you purchased 14 days ago or 12 months ago.
Your right to cancel beyond edraw's stated refund window
Edraw advertises a 30-day money-back guarantee on certain products. However, the Consumer Guarantees Act may entitle you to cancel and recover your payment beyond that window if you have legitimate grounds: persistent technical faults, unresolved support issues, misrepresentation of features, or circumstances where the service demonstrably fails to meet reasonable expectations for a diagramming tool.
Furthermore, the Fair Trading Act 1986 protects you against misleading conduct. If Edraw's marketing materials overstated features or functionality, you can request cancellation and a refund even after the advertised 30-day window.
How to cancel your Edraw subscription: step-by-step methods
Your cancellation route depends on where and how you purchased your subscription. Yafee recommends identifying your purchase platform first, as the process differs for direct Wondershare purchases, PayPal payments, and third-party payment processors.
Cancel via your wondershare account (direct purchases)
If you purchased EdrawMax, EdrawMind, or EdrawMax Online directly through the Edraw or Wondershare website using a credit card or local payment method, follow this method to disable auto-renewal and stop charges.
- Visit the Wondershare account login page at https://accounts.wondershare.com and sign in with your registered email and password.
- If you have forgotten your password, click "Forgot password" and follow the reset link sent to your email.
- Navigate to your account dashboard by clicking "My Account" or "Dashboard" in the top menu.
- You may see a panel labelled "Subscriptions", "Orders", "Billing", or "My Products".
- Locate the Edraw subscription you wish to cancel by scanning your active subscriptions list.
- The subscription displays the product name (EdrawMax, EdrawMind, or EdrawMax Online), your current renewal date, and the amount you will be charged next.
- Select the Edraw subscription and click on it to open the subscription details page.
- You will see options such as "Manage Subscription", "Turn off auto-renewal", or "Cancel Subscription".
- Click "Turn off auto-renewal" or "Cancel Subscription" depending on what Wondershare displays.
- If you only see "Turn off auto-renewal", select it to stop future charges while keeping your access until your current billing period expires.
- If the option says "Cancel Subscription", you may lose access immediately; confirm you understand the terms before proceeding.
- Confirm your cancellation by clicking the confirmation button and verify the message stating "Your subscription has been cancelled" or "Auto-renewal has been disabled".
- Save a screenshot or email confirmation of this cancellation for your records.
Cancel a subscription purchased via PayPal
If you linked your Edraw subscription to PayPal, you can cancel the automatic payment agreement directly through PayPal without contacting Edraw support. This method works even if you cannot access your Wondershare account.
- Log in to your PayPal account at https://www.paypal.com using your email and password.
- Ensure you log in to the same PayPal account used to pay for Edraw.
- Navigate to the "Settings" or "Account Settings" section, typically found in the top right corner or account menu.
- Look for a link or button labelled "Settings", "Preferences", or "Profile".
- Click on "Payments" or "Subscriptions" in the left sidebar.
- This section displays all active subscriptions and recurring payment agreements linked to your PayPal account.
- Find the Edraw or Wondershare subscription in your subscriptions list and click on it.
- The subscription entry displays the merchant name (Edraw or Wondershare), the amount, and the next billing date.
- Click "Cancel" or "Remove" on the subscription details page.
- PayPal will ask you to confirm the cancellation; click "Yes" or "Confirm".
- Verify that PayPal displays a confirmation message stating the subscription has been cancelled.
- Screenshot this confirmation and check your email for a cancellation receipt from PayPal.
Cancel via credit card company or bank (dispute method)
If you cannot access your Wondershare or PayPal account, or if Edraw refuses to cancel your subscription, you can contact your bank or credit card provider to dispute or block recurring charges. This is your legal right under New Zealand banking regulations.
- Contact your bank or credit card issuer using the phone number on the back of your card or their official website.
- Ask to speak with the Disputes or Fraud department.
- Explain that you wish to stop recurring charges from Wondershare or Edraw.
- Provide the merchant name (Wondershare or Edraw), the amount charged, and your account email address.
- Request that your bank issue a stop payment instruction or block future recurring transactions from that merchant.
- Your bank may issue you a new card to prevent the merchant from charging your old card details.
- Some banks allow you to set a spending limit on recurring payments.
- If charges continue after 14 days, contact your bank again and file a formal dispute claim.
- In New Zealand, the banking dispute window typically extends 120 days from the charge date.
Cancel by email (contact Edraw support directly)
If the above methods do not work or you prefer written confirmation of your cancellation, email Edraw support directly. This method creates a documented record of your cancellation request and is particularly useful if you later need to dispute a charge or escalate to the Commerce Commission.
- Draft an email to [email protected] with the subject line "Subscription Cancellation Request".
- Include your full name, registered email address, Edraw product name, and subscription activation date.
- State clearly: "I request immediate cancellation of my Edraw subscription effective today. Please confirm this cancellation in writing and ensure no future charges are applied to my account."
- Request a cancellation confirmation email within 48 hours.
- Ask that the confirmation includes the cancellation date, your subscription details, and confirmation that your payment method will not be charged again.
- Send the email and retain a copy for your records.
- Allow 3-5 business days for a response from Edraw support.
- If Edraw does not respond within 5 business days, escalate to the Commerce Commission (see section below).
- Forward a copy of your original email and the lack of response as evidence.
What happens after you cancel your Edraw subscription
Understanding what occurs after cancellation helps you avoid unexpected charges and ensures your account transitions smoothly.
Your access rights after cancellation
When you cancel an Edraw subscription, your access to the software and cloud features ceases at the end of your current billing period. If you turned off auto-renewal only (rather than immediately cancelling), you retain access until that period expires. Yafee recommends noting this date so you can prepare to migrate your projects before losing access.
Any saved diagrams, mind maps, or projects you created remain in your local Edraw files; you can export them in standard formats (PNG, PDF, SVG) before your access ends. Edraw typically does not delete your local files, only your access to cloud storage and collaborative features.
Refund eligibility and timeline
Your refund entitlement depends on how long ago you purchased and whether your subscription was faulty or misleading. The Consumer Guarantees Act does not impose a strict time limit; instead, it requires you to act within a "reasonable" timeframe-typically interpreted as within 12 months for software subscriptions.
If you cancel within 30 days of purchase and cite no specific fault, you are entitled to the advertised 30-day money-back guarantee. Edraw should process this refund within 10 business days. If you cancel after 30 days but have legitimate grounds (technical fault, misleading features, unresolved support issues), submit a refund request citing the Consumer Guarantees Act and allow 14-21 business days for a decision.
| Scenario | Refund eligibility | Timeline for refund | Evidence required |
|---|---|---|---|
| Cancelled within 30 days (no fault stated) | Yes (money-back guarantee) | 10 business days | Proof of purchase date |
| Cancelled after 30 days due to technical fault | Yes (Consumer Guarantees Act) | 14-21 business days | Screenshots of error, support ticket history, fault description |
| Cancelled due to misleading description or features | Yes (Fair Trading Act) | 14-21 business days | Screenshots of marketing claims vs. actual features, support correspondence |
| Cancelled after 60+ days with no stated fault | No (outside reasonable timeframe) | Not applicable | Cancellation may be processed but refund unlikely unless fault proven |
| One-time license purchase (non-subscription) | Depends on circumstances | 14-21 business days if approved | Proof of purchase and reason for return |
| Educational/student plan (discounted) | Yes if subscription faulty; limited if cancelled early | 10-14 business days | Proof of student status, purchase receipt, cancellation reason |
How to request a refund if Edraw refuses cancellation
If Edraw declines your cancellation or refund request, you have clear legal avenues to escalate. In New Zealand, the Commerce Commission investigates breaches of consumer protection law on your behalf.
Step 1: request refund in writing (formal escalation)
Before escalating to the Commerce Commission, send Edraw a formal written refund request. This demonstrates you have attempted to resolve the issue directly and strengthens your case if you later file a complaint with regulators.
- Email [email protected] with the subject "Formal Refund Request under Consumer Guarantees Act 1993".
- State your reasons for the refund (fault, misrepresentation, or failure to meet reasonable expectations).
- Include evidence: screenshots of errors, support ticket numbers, dates of contact, or descriptions of how the software failed to perform as advertised.
- Reference the Consumer Guarantees Act 1993 and specify the statutory obligation you believe Edraw has breached.
- Request a refund decision within 10 business days.
- Keep a copy of this email and allow 10 business days for a response.
- If Edraw refuses or does not respond within 10 business days, proceed to Step 2.
Step 2: file a complaint with the commerce commission
The Commerce Commission is New Zealand's primary regulator for consumer protection and business conduct. You can file a complaint online if Edraw refuses your refund request or fails to respond to your cancellation request within a reasonable timeframe.
- Visit the Commerce Commission website at https://www.comcom.govt.nz and navigate to "Make a complaint".
- You can also contact the Commission by phone at 0800 943 600 or by post at Level 23, 22 Fanshawe Street, Auckland 1010.
- Provide the following information in your complaint:
- Your full name and contact details.
- Edraw's merchant name and billing address (Wondershare Global, Hong Kong).
- Your subscription details: product name, purchase date, amount charged, and payment method.
- A detailed description of why you believe Edraw has breached the Consumer Guarantees Act or Fair Trading Act.
- Copies of all correspondence with Edraw, including cancellation requests, support emails, and refund requests.
- Screenshots of the service fault or misleading marketing (if applicable).
- The Commerce Commission will investigate your complaint and, if it finds a breach, may issue an enforcement notice requiring Edraw to refund you.
- Investigation and resolution typically take 6-12 weeks, depending on complexity.
Step 3: small claims court (if commerce commission process stalls)
If the Commerce Commission does not resolve your complaint within 12 weeks, you can file a claim in the District Court under New Zealand's small claims procedure. The threshold for small claims in New Zealand is typically up to NZD $15,000, which covers most Edraw subscription refunds.
- Contact your local District Court or visit https://www.districtcourts.govt.nz for forms and information.
- Filing fees are typically NZD $100-200 depending on the claim amount.
- File a claim citing the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
- Include all evidence: purchase receipts, cancellation emails, support correspondence, and Commerce Commission correspondence.
- The court will serve Edraw with notice and set a hearing date.
- Most small claims are resolved within 3-6 months without requiring you to attend court in person.
Common mistakes when cancelling Edraw
Most cancellation issues arise from preventable oversights. Yafee has seen these patterns repeatedly, and you can avoid them entirely with care.
Mistake 1: turning off auto-renewal instead of fully cancelling
Many users disable auto-renewal through their Wondershare account but forget they still have access and are billed for the current period. If your goal is to stop all charges immediately and recover what you just paid, you must click "Cancel Subscription" rather than "Turn off auto-renewal".
Verify your action by checking your next billing date: if it still shows a future date one month or one year away, your subscription has not been fully cancelled-only auto-renewal has been disabled. Return to your account and select the full cancellation option.
Mistake 2: not saving cancellation confirmation
If a dispute arises-for example, Edraw charges you again after you cancelled-your saved confirmation email becomes your proof of cancellation. Always screenshot or save the confirmation message stating "Your subscription has been cancelled" or similar wording. Store this in a dedicated folder for financial records.
Mistake 3: failing to check your bank statement after cancellation
Allow 2-3 weeks after cancellation to verify no further charges appear on your bank statement. If a charge appears after you cancelled, contact your bank immediately and reference your cancellation confirmation. Many refunds are delayed or missed because users do not monitor their statements during the post-cancellation window.
Mistake 4: cancelling through only one method
If you paid via PayPal, cancelling through your Wondershare account may not stop PayPal charges. You must cancel the payment agreement on the platform you used to pay (PayPal, credit card direct, etc.). Conversely, cancelling through PayPal does not delete your Wondershare subscription record; cancel through both channels to be thorough.
Cancellation checklist for Edraw subscribers
Use this checklist to ensure you have completed every necessary step and created an audit trail for your records.
| Task | Completed? | Date | Notes |
|---|---|---|---|
| Identify your purchase method (Wondershare, PayPal, other) | [ ] | Check your bank statement or email receipt | |
| Log in to your account and locate your active subscription | [ ] | Note the subscription name, amount, and next billing date | |
| Cancel auto-renewal or cancel subscription entirely | [ ] | Choose full cancellation if you want immediate refund | |
| Screenshot or save cancellation confirmation email | [ ] | Store in a dedicated folder for future reference | |
| Verify no charges appear on your bank statement 2-3 weeks later | [ ] | Contact your bank immediately if a charge appears | |
| Export any important projects before your access ends | [ ] | Save diagrams as PDF, PNG, or SVG files to your computer |
Comparing Edraw with alternative diagramming tools for new zealand users
If you are cancelling Edraw because you prefer another tool, or if you want to compare before committing to renewal, consider these alternatives available to New Zealand customers.
| Tool | Type | Cost (approx. NZD annually) | Best for | Key advantage |
|---|---|---|---|---|
| Lucidchart | Cloud-based | $180-300 | Enterprise flowcharts and diagrams | Industry-leading collaboration; HIPAA and SOC 2 compliant |
| Draw.io (free version available) | Cloud/desktop | $0-120 (pro plan optional) | Personal and small team projects | Free tier with unlimited diagrams; no credit card required |
| Microsoft Visio | Desktop | $240-350 | Windows-heavy organisations | Integrates deeply with Microsoft 365 and Teams |
| OmniGraffle | Desktop/Mac | $200-280 | Mac users and creative professionals | Native Mac performance; excellent UI/UX design tools |
| Miro | Cloud-based | $120-240 | Brainstorming and agile workflows | Real-time whiteboarding; excellent team collaboration |
| Canva (diagrams feature) | Cloud-based | $130-180 (annual plan) | Design-focused professionals | Simple, template-rich, beginner-friendly |
Edraw's cancellation contact details and address
If you need to contact Edraw directly to request cancellation, refund information, or support regarding your subscription, use the following details. Correspondence sent to these addresses creates a documented record, which is valuable if you later escalate to the Commerce Commission.
Email support: [email protected]
Billing and merchant information: Wondershare Global, 7501 East Pleasant Valley Road, Independence, Ohio 44131, USA (primary billing address). Edraw subscriptions are processed through Wondershare's Hong Kong subsidiary.
Alternative support channels: Most Edraw users find email support responds within 48 hours. You can also contact Wondershare through their official website at https://www.wondershare.com/support, where you can submit a support ticket or access live chat.
For complaints or regulatory escalation: If Edraw refuses your cancellation or refund, contact the Commerce Commission at https://www.comcom.govt.nz, by phone at 0800 943 600, or by post at Level 23, 22 Fanshawe Street, Auckland 1010, New Zealand.
Final summary: your path to cancelling Edraw with confidence
Cancelling your Edraw subscription is straightforward when you follow the correct procedure for your purchase method. Whether you bought through Wondershare's website, PayPal, or a third-party processor, you now have clear step-by-step instructions to disable auto-renewal or fully cancel immediately.
Remember that New Zealand's Consumer Guarantees Act 1993 protects you beyond Edraw's advertised 30-day money-back guarantee. If the software is faulty, fails to deliver promised features, or you discover you were misled about functionality, you can request cancellation and a refund within a reasonable timeframe-typically up to 12 months-regardless of when you purchased.
Save all cancellation confirmations, monitor your bank statement for 2-3 weeks after cancelling, and escalate to the Commerce Commission if Edraw refuses to honour your request. Yafee has helped thousands of New Zealand consumers cancel software subscriptions, request refunds, and resolve billing disputes with confidence. You have clear legal rights, and you can exercise them effectively using the procedures outlined here.
If you have questions about your specific situation or need additional guidance, Yafee recommends contacting the Commerce Commission or consulting a local consumer advocate. Do not let unclear terms or unresponsive support prevent you from cancelling; your rights are statutory and enforceable.