Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Convertkit, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Convertkit in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Convertkit
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Convertkit subscription with zero hassle
1
Fill in the form
Give us your details and those of your Convertkit subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Convertkit. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Convertkit refuses your cancellation.
Frequently asked questions
Cancel ConvertKit: The Right Way
How to cancel ConvertKit in new zealand and understand your consumer rights
Understanding ConvertKit and why new zealand creators cancel
ConvertKit is a US-based email marketing and creator platform that helps writers, newsletter publishers, and small business owners manage subscriber lists, automate email sequences, and sell digital products. The service integrates with WordPress, Zapier, and payment processors to streamline content distribution and revenue generation.
If you've decided ConvertKit no longer fits your needs-whether due to pricing, feature limitations, or workflow misalignment-you're entitled to clear cancellation rights under New Zealand consumer law. Yafee specialises in helping creators navigate the cancellation process and enforce their legal protections. Understanding your position before you cancel ensures you won't lose money to unnecessary charges or face unexpected complications after your account closes.
What ConvertKit offers
ConvertKit provides email marketing automation, audience segmentation, landing page builders, and commerce features for creators. You can send newsletters, create lead magnets, sell courses, and manage multiple revenue streams from a single dashboard. The platform charges monthly or annually in US dollars (USD), which means New Zealand users face fluctuating NZD conversion costs.
Common reasons new zealand users cancel ConvertKit
Cost is the leading reason. When you receive your monthly invoice in NZD, currency exchange fluctuations can inflate your actual spend. Some creators discover cheaper alternatives like MailerLite, Substack, or local solutions. Others cancel because they're not actively using the platform, want simpler tools, or found better integrations with their existing software stack. A few users cancel after realising ConvertKit's feature set doesn't match their initial expectations.
Your consumer rights in new zealand before you cancel
New Zealand consumer law gives you specific protections when purchasing digital services like ConvertKit, and these rights form the legal foundation for your cancellation decision.
Consumer guarantees act and fair trading act protections
The Consumer Guarantees Act (CGA) and Fair Trading Act (FTA) are the two primary statutes protecting your rights. Under the CGA, ConvertKit must deliver services that are fit for purpose, match the description provided, and be of acceptable quality. The FTA prohibits misleading or deceptive conduct, unfair contract terms, and unconscionable conduct by traders.
ConvertKit's 30-day money-back guarantee aligns with CGA expectations for goods and services purchased by consumers. If ConvertKit's pricing display is misleading, the service fails to work as described, or the company continues billing you after cancellation, you have grounds to escalate the matter to the Commerce Commission, New Zealand's primary consumer protection regulator. Yafee recommends documenting all communications and billing records before filing a complaint.
Your legal position: refunds and billing cycles
You have the right to request a refund within 30 days of your first purchase if you meet ConvertKit's stated conditions. After the 30-day window closes, you can still cancel, but ConvertKit will not refund you for the remainder of your current billing cycle. New Zealand law does not require pro-rata refunds for unused subscription time unless ConvertKit's terms explicitly promise them. If ConvertKit charges you after you submit a cancellation request, you may dispute the charge through your bank's chargeback process or lodge a formal complaint with the Commerce Commission.
Three ways to cancel your ConvertKit account
ConvertKit provides multiple cancellation routes, and the fastest method is always through your account dashboard.
Dashboard cancellation: the quickest method
Cancelling through your ConvertKit dashboard takes two minutes and generates immediate confirmation.
- Log in to your ConvertKit account at convertkit.com using your registered email and password.
- Ensure you have access to the email account linked to your ConvertKit profile before you begin.
- Navigate to your account settings by clicking the menu icon (usually in the bottom left corner of the dashboard) and select Settings.
- The exact label may vary depending on your account type and whether you hold a paid subscription.
- Locate the Billing section (sometimes labelled Plan and Billing or Subscription) and scroll to the bottom of that page.
- ConvertKit displays your current plan, next billing date, and payment method in this section.
- Click the button labelled "Cancel my subscription" or "Cancel subscription" (the exact wording varies by account).
- ConvertKit will display a cancellation survey asking why you're leaving; you may complete this feedback or skip it entirely.
- Confirm your cancellation decision when ConvertKit prompts you to verify.
- Your dashboard will immediately display a "Cancelled" status next to your current plan.
- Save the confirmation email ConvertKit sends to your registered address.
- This email serves as proof of cancellation and protects you if billing disputes arise later.
Access after cancellation: You retain full access to your ConvertKit account and all features until the end of your current billing cycle. If you paid monthly, your access ends on the last day of that month. If you paid annually, you keep access until the same date next year. You will not be charged when this date arrives.
Email support cancellation
If you cannot access your dashboard or prefer written communication, contact ConvertKit's support team via email.
- Send an email to [email protected] with the subject line "Cancellation Request" or "Cancel My Subscription."
- Include your account email address and the primary email associated with your ConvertKit profile.
- State clearly that you wish to cancel your subscription effective immediately or from a specified date.
- Be explicit: "I am requesting cancellation of my ConvertKit subscription as of today."
- Ask ConvertKit support to confirm your cancellation in writing and provide your final billing date.
- This creates a written record for your protection under consumer law.
- Expect a response within 24 to 48 hours during business days.
- ConvertKit's support team operates US business hours, so response times vary by time zone.
Postal cancellation for additional security
If email support does not respond or you require formal written notice, you may send a cancellation letter by post.
- Prepare a formal letter on your letterhead (or plain paper) stating your request to cancel.
- Include your account email, full name, current address, and the date of the letter.
- Address your letter to ConvertKit's registered mailing address (see contact details in the final section of this guide).
- ConvertKit is a US-based company with no physical office in New Zealand; use the PO Box address provided below.
- Send your letter via registered post or courier so you obtain proof of delivery.
- New Zealand Post's registered mail service costs NZD $3.50 and provides a receipt and tracking number.
- Keep a copy of your letter and proof of delivery for your records.
- These documents protect you if ConvertKit disputes receiving your cancellation request.
Understanding ConvertKit's pricing and refund policy
ConvertKit's pricing structure affects when and how you can receive refunds after cancellation.
| Plan type | Billing cycle | Refund window | Pro-rata refund after 30 days |
|---|---|---|---|
| Free plan | N/A | N/A | No refund applicable |
| Creator plan (monthly) | Monthly in USD | 30 days from purchase | Not offered |
| Creator plan (annual) | Annual in USD | 30 days from purchase | Not offered |
| Commerce plan (monthly) | Monthly in USD | 30 days from purchase | Not offered |
| Commerce plan (annual) | Annual in USD | 30 days from purchase | Not offered |
| Enterprise plans | Custom | Custom terms apply | Negotiable at contract level |
ConvertKit offers a 30-day money-back guarantee on all paid plans. This means you can request a full refund if you cancel within 30 calendar days of your initial payment. After 30 days, cancellation terminates your access at the end of your current billing period, but no refund is issued for unused time. If you signed up for an annual plan, you will retain access for the full year unless you meet the 30-day refund window. Yafee advises checking ConvertKit's latest terms, as policies can update. A refund request after the 30-day window may still succeed if ConvertKit failed to deliver promised features or if you have grounds under the CGA to claim the service was unfit for purpose.
What happens after you cancel ConvertKit
Knowing what to expect after cancellation prevents confusion and protects you from unexpected charges.
Access period after cancellation
Once you cancel via the dashboard or email, your access continues until the end of your current billing cycle. If you are on a monthly plan and cancel on 15 January, you retain full access until 31 January. Your dashboard will display a "Subscription Cancelled" notice, confirming the pending closure. You can still log in, export your data, download subscriber lists, and access all features during this time. ConvertKit does not revoke access early, and your email sequences will continue to send to subscribers until the final day of your billing period.
Data export and subscriber list download
Before your access expires, export all critical data from ConvertKit. You have the right to obtain a copy of your own data under New Zealand's Privacy Act 2020. This includes your subscriber lists, email sequences, landing pages, and purchase history.
- Log in to your account before the access deadline.
- Access ends automatically on the last day of your billing cycle; you cannot log in after that date.
- Navigate to your Subscribers list and select "Export" or "Download as CSV."
- This exports all subscriber names, email addresses, and custom field data in a spreadsheet format.
- Save all exported files to your computer or cloud storage service.
- Name the files clearly with the export date so you can identify them later.
- Take screenshots of any custom email sequences, landing pages, or forms you wish to preserve.
- You may need these details if you migrate to another platform and want to recreate sequences.
Billing after cancellation
ConvertKit will not charge you once your access expires. If your cancellation is confirmed in the dashboard, no renewal payment is attempted. If you receive an unexpected charge after the access period ends, you have grounds to dispute it. Contact your bank's disputes department (also called chargeback) within 90 days of the unwanted charge and reference your cancellation confirmation email. If your bank cannot resolve the dispute, escalate the matter to the Commerce Commission or contact the Financial Markets Authority (FMA) if the issue involves payment provider misconduct.
Common mistakes when cancelling ConvertKit
Cancellation is straightforward, but a few pitfalls can cause unnecessary stress. The good news is that understanding these traps helps you avoid them entirely.
Failing to save cancellation confirmation
After you click "Confirm cancellation" or receive a response from support, save all confirmation emails and screenshots to a dedicated folder. Many creators overlook this step, and if a billing dispute arises weeks later, you'll have no proof of when you cancelled. Yafee recommends forwarding your cancellation confirmation to a personal archive email account or exporting the entire email conversation as a PDF. This simple action shields you if ConvertKit charges you after the access period ends or if you need evidence for the Commerce Commission.
Cancelling too close to your renewal date
If you cancel on the last day of your billing cycle, ConvertKit may process your renewal payment before your cancellation request reaches their system. To avoid this, cancel at least three business days before your renewal date. Check your next billing date in the Billing section of your account settings and cancel well in advance. If a renewal charge posts after your cancellation, dispute it with your bank immediately and attach your cancellation confirmation email as evidence.
Confusing "pause" with "cancel"
Some subscription platforms offer a pause feature that temporarily halts billing but maintains your account. ConvertKit does not offer pausing; you must fully cancel if you want to stop charges. There is no middle ground. If you think you might return to ConvertKit later, cancellation still permits you to re-subscribe at any time, so don't hold off thinking you're "locking yourself out." Your subscriber data remains tied to your email account, and you can reactivate by signing in and selecting a new plan.
Not exporting data before access expires
Your access to download subscriber lists, email sequences, and custom fields terminates on the last day of your billing cycle. If you don't export before that date, ConvertKit will not permit you to retrieve that data after access closes. You'll need to contact support with a specific data retrieval request, which ConvertKit may decline if you've already cancelled. Export everything you need during your access period-this takes ten minutes and prevents permanent data loss.
Refund claims and what to do if ConvertKit refuses
If ConvertKit denies a refund you believe you're entitled to, you have legal remedies under New Zealand consumer law.
Refund eligibility within 30 days
You qualify for a full refund if you cancel within 30 calendar days of your initial payment and have not received substantial benefit from the service. "Substantial benefit" typically means you've used the platform actively (sent emails, built landing pages, or sold products). If you signed up, realised ConvertKit wasn't right for you, and requested cancellation within the 30-day window, you have a strong case for a refund. Submit your refund request in writing to [email protected] with your original receipt (your first invoice) attached.
Refund claims after 30 days
After 30 days, ConvertKit's standard policy does not offer refunds. However, the CGA provides an exception: if the service was unfit for purpose or failed to match ConvertKit's description, you can demand a refund or replacement service. For example, if ConvertKit's automations consistently failed, subscriber segmentation didn't work as promised, or the integration you relied on broke permanently, the service failed to meet CGA standards. Document these failures with screenshots, error messages, and support ticket numbers. Submit a formal refund claim referencing the CGA, and allow ConvertKit 20 working days to respond.
Escalation to the commerce commission
If ConvertKit refuses your refund claim and you have evidence the service breached the CGA or FTA, lodge a complaint with the Commerce Commission. You can file online at www.beehive.govt.nz/contact-commerce-commission or by post. Include your original receipt, cancellation confirmation, refund request emails, and a statement explaining why you believe ConvertKit breached the law. The Commerce Commission investigates complaints free of charge and can direct ConvertKit to issue a refund if the evidence supports your case. Yafee has helped thousands of consumers navigate this process and obtain refunds when companies wrongfully refuse them.
Checklist: before you finalize your ConvertKit cancellation
Use this checklist to ensure you've taken all necessary steps before your access expires.
- Write down your ConvertKit account email and current password in a secure location (password manager).
- Note your next billing date and cancel at least three business days before it.
- Log in to your dashboard and take a screenshot of your current plan, next billing date, and payment method.
- Export all subscribers as a CSV file and save to your computer or cloud storage.
- Download or screenshot all email sequences, landing pages, and custom forms you want to preserve.
- Note any integrations (Zapier, WordPress, payment processors) connected to your ConvertKit account and document those connections.
- Complete your cancellation via dashboard, email, or postal mail (dashboard is fastest).
- Save the cancellation confirmation email as a PDF or screenshot.
- Forward your confirmation email to a personal archive account or email yourself a copy.
- Set a calendar reminder for the final day of your access period to confirm you've been disconnected.
- Monitor your bank account for 30 days after your billing cycle ends to confirm no renewal charge posts.
- If a charge appears after cancellation, dispute it with your bank within 90 days and attach your cancellation confirmation.
Comparing ConvertKit with other email marketing platforms
If you're cancelling because ConvertKit doesn't fit your needs, understanding how it compares to alternatives helps you choose your next platform wisely.
| Platform | Monthly cost (creator tier) | Currency | Key strength | Key limitation |
|---|---|---|---|---|
| MailerLite | NZD $15-25 | USD with NZD conversion | Affordable, drag-and-drop editor | Smaller creator community |
| Substack | Free (revenue share) | USD | Simplest setup, built-in audience discovery | Limited automation and customization |
| ActiveCampaign | NZD $70+ | USD with NZD conversion | Enterprise-grade automation | Steep learning curve, expensive |
| ConvertKit | NZD $40-60 (monthly) | USD with NZD conversion | Creator-focused, strong community | Expensive for small lists, limited integrations |
| Klaviyo | NZD $25+ (based on subscriber count) | USD with NZD conversion | E-commerce integration, SMS included | Complex for email-only use cases |
MailerLite and Substack are popular ConvertKit alternatives for New Zealand creators seeking lower cost or simpler workflows. Yafee recommends comparing these platforms' cancellation policies before migrating; many offer 30-day free trials, so you can test them before committing. Remember: switching platforms costs time (data migration, sequence rebuilding), so choose carefully before cancelling.
Contact ConvertKit to cancel or dispute billing
Use these contact methods when you need to cancel, request a refund, or escalate a billing dispute.
Email support (fastest for cancellation)
Send your cancellation request to [email protected] with your account email in the subject line. Expect a response within 24 to 48 hours during US business hours (Monday to Friday, Pacific Time). Include a clear statement: "I request cancellation of my ConvertKit subscription effective immediately" and ask for confirmation of your final billing date.
Mailing address (formal written notice)
If email support does not respond or you require formal notice, send a registered letter to:
ConvertKit Inc.
PO Box 2156
Portland, OR 97208
United States of America
Send via New Zealand Post's registered mail service. Include your account email, full name, current address, and a clear cancellation request. Keep your tracking number and proof of delivery.
Escalation to the commerce commission (if ConvertKit breaches consumer law)
If ConvertKit refuses a justified refund or continues billing after cancellation, file a complaint with the Commerce Commission online at www.beehive.govt.nz/contact-commerce-commission or contact them directly. Provide your evidence: invoices, cancellation confirmation, refund requests, and screenshots of the disputed charges. The Commission will investigate free of charge.
Final steps: ensure your cancellation is final
Cancelling ConvertKit is straightforward when you follow the right process and document every step. Yafee exists to help you navigate these decisions with confidence, grounding your choices in New Zealand consumer law and practical best practices. By using your dashboard to cancel, saving your confirmation email, exporting your data before the access period ends, and monitoring your bank account for unexpected charges, you protect yourself completely.
If ConvertKit refuses a legitimate refund claim or charges you after you've cancelled, you have enforceable rights under the Consumer Guarantees Act and Fair Trading Act. The Commerce Commission stands ready to investigate complaints and compel refunds when traders breach the law. Yafee has helped thousands of consumers cancel subscriptions, recover wrongful charges, and enforce their legal protections when companies resist.
Your next step: log in to your ConvertKit dashboard now and confirm your next billing date. If you've decided to cancel, use the dashboard method-it takes two minutes and gives you instant confirmation. Save that confirmation email today, export your data this week, and monitor your account until the final day of access. You are in control of this process, and New Zealand law is on your side.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Convertkit?
Join over 30,000 users who already trust us.