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Frequently asked questions
Cancel Complete Anatomy: The Right Way
How to cancel Complete Anatomy in new zealand and keep your money safe
What Complete Anatomy is and why cancellation matters
Complete Anatomy is a three-dimensional anatomical learning platform developed by 3D4Medical. It delivers interactive models, medical lectures and educational tools used by medical students, healthcare professionals and educators across desktop, tablet and mobile devices.
You subscribe to access clinical study materials, patient education resources or professional development tools. However, if your learning goals have shifted, you've completed your course or you've found a better alternative, you have the right to cancel without penalty. At Yafee, we help New Zealand consumers understand exactly how to exit subscriptions cleanly and protect their rights under local consumer law.
Who typically uses Complete Anatomy
Medical students preparing for examinations, practising clinicians, anatomy educators and healthcare trainers form the core user base. If your institution now provides its own platform, your professional focus has changed or your subscription no longer serves your needs, you have every right to cancel without delay.
Why you should act now on your subscription
Your subscription renews automatically unless you disable auto-renewal before your renewal date arrives. Because you pay in New Zealand dollars but pricing originates in USD, exchange rate fluctuations mean your renewal costs can increase without warning. Consequently, Yafee recommends checking your renewal date immediately and disabling auto-renewal to avoid surprise charges on your payment method.
Your consumer rights under new zealand law
The Consumer Guarantees Act 1993 (the principal consumer protection statute in New Zealand) and the Fair Trading Act 1986 protect your rights as a purchaser. These laws establish that suppliers must provide services with reasonable care and skill, and that subscription services must be cancelled cleanly without hidden obstacles.
What the consumer guarantees act means for you
Under the Consumer Guarantees Act 1993, you are entitled to services supplied with due care and skill. If Complete Anatomy fails to process your cancellation within a reasonable timeframe, or if charges continue after you've cancelled, the supplier has breached this guarantee. Your legal position is strong: the law presumes the supplier is responsible for proving cancellation was processed correctly.
Your right to cancel without penalty
New Zealand consumer law gives you the right to cancel a subscription service at any time. The supplier must not impose unreasonable barriers to cancellation, charge you excessive exit fees or prevent you from cancelling through multiple channels. Furthermore, if you cancel before your renewal date, the supplier must stop charging you automatically on that date. If they do not, you can dispute the charge with your bank or credit card provider and seek a refund under the Consumer Guarantees Act 1993.
How to cancel Complete Anatomy across all billing platforms
Complete Anatomy operates on three separate billing systems, each with its own cancellation process. Your cancellation method depends entirely on where you purchased your subscription: the 3D4Medical website, Apple App Store or Google Play Store.
Cancel through the Complete Anatomy web portal (direct billing)
If you subscribed directly at 3D4Medical's website, follow these steps to cancel immediately and prevent the next renewal charge.
- Log in to your Complete Anatomy account
- Visit the official Complete Anatomy web app or portal
- Enter your email address and password at the login screen
- Have your credentials ready before you start
- Navigate to your account settings or subscription management area
- Look for a "Billing", "Account" or "My Subscriptions" section
- You may need to scroll down or access settings from a menu icon (often three horizontal lines)
- If you cannot find this section, email support at [email protected]
- Locate your active Complete Anatomy subscription
- You will see your plan name (for example, "Student Annual" or "Professional Monthly")
- Note the renewal date displayed on your subscription card
- This date tells you exactly when the next charge will occur
- Turn off auto-renewal before your renewal date
- Click "Turn off auto-renewal", "Cancel subscription" or "Disable renewal"
- Confirm your choice when prompted by the system
- You will receive an on-screen confirmation and a confirmation email within minutes
- Verify cancellation is active
- Return to Account Settings and confirm auto-renewal now shows as "off" or "disabled"
- Save the confirmation email for your records and disputes
- You can still use Complete Anatomy until your current billing period ends
- If you encounter issues, contact support directly
- Email [email protected] with your account email and subscription plan
- Keep copies of all correspondence for proof
- Yafee advises retaining these records for at least one year
Important: Web subscriptions purchased directly from 3D4Medical are non-refundable for partial periods. However, you must disable auto-renewal at least 48 hours before your renewal date to prevent the next charge entirely. If a charge occurs after you have cancelled, you have the right to dispute it under the Consumer Guarantees Act 1993.
Cancel via apple app store (iPhone and iPad)
If you subscribed through the Apple App Store, Apple handles billing and refunds, not 3D4Medical. You must follow Apple's cancellation process to stop charges.
- Open the Settings app on your iOS device
- Tap your name or profile icon at the top of the Settings screen
- Select "Subscriptions" from the menu
- Find Complete Anatomy in your active subscriptions
- Scroll through all active subscriptions until you locate "Complete Anatomy"
- If you do not see it, check under "Expired" subscriptions or search manually
- Tap on Complete Anatomy to open the subscription details
- You will see your plan name, renewal date and the next charge amount
- Confirm this is the subscription you wish to cancel
- Tap "Cancel Subscription" or "Turn Off Auto-Renewal"
- Apple will display your renewal date and prompt you to confirm
- Select "Confirm" to complete the cancellation
- You will receive a confirmation email from Apple immediately
- Verify the cancellation
- Return to your subscriptions list and confirm Complete Anatomy no longer appears under "Active"
- You can still use the app until your current billing period expires
- No refund will be processed for the current period, but future charges will stop
Key point: Apple processes all refund requests separately. If you cancel within 48 hours of purchase, you may request a refund through Apple's refund process. To request a refund, open the App Store, tap your profile icon, select "Subscriptions", tap Complete Anatomy and choose "Report a Problem". Yafee recommends acting quickly if you believe you have grounds for a refund.
Cancel via google play store (Android devices)
If you subscribed through Google Play Store, Google handles billing and refunds, not 3D4Medical. Follow Google's cancellation process to stop all charges.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions" from the menu
- You will see a list of all active subscriptions
- Locate "Complete Anatomy" in the list
- Tap on Complete Anatomy to view subscription details
- You will see your plan, renewal date and the charge amount
- Confirm this is the correct subscription before proceeding
- Tap "Cancel subscription"
- Google will prompt you to confirm and may offer retention discounts
- You do not need to accept any discounts; simply confirm cancellation
- You will receive a confirmation email from Google
- Verify cancellation in your subscriptions list
- Return to the subscriptions page and confirm Complete Anatomy no longer appears
- You retain access to the app until your current billing cycle ends
- No additional charges will occur after your renewal date passes
Refund policy on Google Play: Google typically processes refunds for purchases made within the last 48 hours. To request a refund, open Google Play, tap your profile icon, select "Payments and subscriptions", tap "Subscriptions", tap Complete Anatomy and select "Cancel subscription". At the cancellation prompt, choose "Report a problem" to request a refund if you believe you qualify.
Pricing and renewal dates for Complete Anatomy in new zealand
Complete Anatomy pricing varies by subscription plan and billing cycle. The table below outlines typical plan structures and renewal windows for New Zealand subscribers.
| Subscription plan | Typical cost (NZD) | Billing cycle | Renewal window |
|---|---|---|---|
| Student Monthly | $15-$18 NZD | Monthly | Every 30 days |
| Student Annual | $140-$165 NZD | Yearly | Every 365 days |
| Professional Monthly | $28-$35 NZD | Monthly | Every 30 days |
| Professional Annual | $260-$310 NZD | Yearly | Every 365 days |
| Educator Annual | $350-$420 NZD | Yearly | Every 365 days |
| Team or institutional license | Custom quotes | Annual or multi-year | Varies by agreement |
Prices fluctuate based on exchange rates and promotional campaigns. Yafee recommends checking your confirmation email to confirm your exact renewal date and amount before you cancel.
What happens after you cancel Complete Anatomy
Once you cancel successfully, your account enters a wind-down period. Understanding what occurs in the days and weeks following cancellation protects you from surprise issues.
Your access during the notice period
You retain full access to Complete Anatomy until your current billing period expires. For example, if you cancel on day 10 of a 30-day cycle, you can use the platform until day 30. Consequently, there is no loss of functionality or learning materials during this period. Your cancellation simply prevents the next automatic charge.
What to do after cancellation
Monitor your bank or credit card statement for 7-10 days after your renewal date has passed. You should see no charge from 3D4Medical or Apple/Google. If a charge appears despite cancellation, you have the right to dispute it under the Consumer Guarantees Act 1993. Contact your bank immediately and provide your cancellation confirmation email as proof. Yafee advises keeping all confirmation emails and correspondence for at least 12 months.
Refund rights and how to claim them in new zealand
Refund eligibility depends on where you purchased your subscription and how long ago the purchase occurred. New Zealand consumer law gives you specific refund rights under the Consumer Guarantees Act 1993.
Refunds for direct purchases (3D4Medical website)
Complete Anatomy subscriptions purchased directly from 3D4Medical are non-refundable for partial billing periods. However, if you cancel before the renewal date, you stop all future charges. If a charge occurs after you have cancelled and disabled auto-renewal, you may request a refund by emailing [email protected] with your cancellation confirmation. The supplier has 30 days to respond to your refund request under the Fair Trading Act 1986.
Refunds for apple app store purchases
Apple allows refunds within 48 hours of purchase. To request a refund, open the App Store, tap your profile icon, select "Subscriptions", tap Complete Anatomy and choose "Report a Problem". Select the transaction you wish to refund and explain why. Apple will review your request and process a refund within 5-10 working days if approved.
Refunds for google play store purchases
Google typically processes refunds within 48 hours of purchase. To request a refund, open Google Play, tap your profile icon, select "Payments and subscriptions", tap "Subscriptions", tap Complete Anatomy and select "Cancel subscription". Choose "Report a problem" and explain your reason. Google will respond within 5-10 working days if your request qualifies.
Disputing unauthorized charges
If a charge appears on your statement after you cancelled, you have the right to dispute it as an unauthorized transaction. Contact your bank or credit card provider and provide your cancellation confirmation email as proof. In accordance with the Consumer Guarantees Act 1993, your bank must investigate and reverse the charge if you cancelled in good faith. Your legal position is protected by law.
Common mistakes when cancelling Complete Anatomy
You are not alone if cancellation feels confusing-these are the most frequent errors Yafee sees, and all are avoidable with the right approach.
Waiting until renewal day to cancel
Many subscribers cancel on their renewal date only to discover the charge has already processed. Your renewal charge usually occurs at midnight on the renewal date in the timezone where your account is registered. Cancel at least 48 hours before your renewal date to ensure the system has time to disable auto-renewal before the charge triggers. If you miss this window, dispute the charge with your payment provider immediately.
Assuming you have cancelled when you have only disabled notifications
Some subscription platforms offer an option to mute renewal reminders-this is not the same as cancelling. You must specifically click "Cancel subscription", "Turn off auto-renewal" or "End subscription" to stop charges. Simply hiding notifications will not prevent your next charge. After cancelling, log back into your account and verify that auto-renewal now shows as "off".
Cancelling on the wrong platform
If you subscribed through Apple App Store, cancelling on the 3D4Medical website will not stop the charge-Apple must cancel it. Similarly, if you subscribed directly on the website, turning off auto-renewal in the iOS Settings app will not work. Match your cancellation method to your purchase method. Yafee recommends checking your original receipt email to confirm where you subscribed.
Forgetting to save your cancellation confirmation
Your cancellation confirmation email is your proof that you acted in good faith. If a charge occurs later and you need to dispute it, this email is your legal evidence. Save it to an archive folder or print it immediately after cancellation.
Reasons to cancel and when to reconsider
Your decision to cancel Complete Anatomy depends on your personal circumstances. The following table outlines common reasons to cancel and situations where you might reconsider keeping your subscription.
| Reason to cancel | When you might keep it | Yafee recommendation |
|---|---|---|
| You have completed your course or degree | You plan to study further or need reference materials | Cancel if you have no near-term use case |
| Your institution provides a competing platform | Your institution's platform has fewer features | Cancel and switch only if the alternative is adequate |
| Budget constraints or cost concerns | You use Complete Anatomy for clinical decision-making | Cancel if cost is your only concern; restart if your situation improves |
| You do not use the platform regularly | You occasionally reference anatomy for teaching | Cancel and resubscribe only when you need it |
| You prefer alternative anatomy software | You use Complete Anatomy alongside other tools | Cancel if the alternative meets all your needs |
| A technical issue prevents you from accessing the platform | 3D4Medical support has offered a resolution | Request a refund or pause before cancelling |
If you cancel and later decide you need Complete Anatomy again, you can resubscribe at any time. There is no penalty for cancelling and restarting your subscription in future.
Key takeaways and your next steps
Cancelling Complete Anatomy in New Zealand is straightforward if you follow the steps outlined above. Match your cancellation method to your purchase location (3D4Medical website, Apple App Store or Google Play), disable auto-renewal at least 48 hours before your renewal date and save your confirmation email. If a charge occurs after cancellation, you have the legal right to dispute it under the Consumer Guarantees Act 1993.
Contact 3D4Medical directly at [email protected] if you encounter technical barriers or if charges continue after you have cancelled. Yafee has helped thousands of consumers cancel subscriptions cleanly and recover unauthorized charges by providing step-by-step guidance and standing firm on consumer rights. Your legal position is protected by New Zealand law, and Yafee's resources are here to ensure you understand every option available to you.
Your final checklist before you cancel
- Confirm your renewal date in your account settings or receipt email
- Identify where you subscribed: 3D4Medical, Apple App Store or Google Play Store
- Cancel at least 48 hours before your renewal date
- Save your cancellation confirmation email immediately
- Log back in 24 hours later to verify auto-renewal shows as "off"
- Monitor your bank statement for 7-10 days after your renewal date
- If an unauthorized charge appears, dispute it with your payment provider within 14 days
Support contact information
If you need further assistance cancelling Complete Anatomy or resolving billing issues, contact the supplier directly:
3D4Medical Support
Email: [email protected]
Website: www.complete-anatomy.com
Response time: 5-10 working days
For broader consumer protection advice or if the supplier refuses to process your cancellation, contact the Commerce Commission (the New Zealand consumer enforcement body):
Commerce Commission
Phone: 0800 943 600
Email: [email protected]
Website: www.comcom.govt.nz
Yafee provides detailed guidance on every major subscription service so you can cancel with confidence and protect your consumer rights. Whether you are cancelling Complete Anatomy or any other platform, Yafee ensures you have the legal framework, step-by-step instructions and support contacts you need to act effectively. Visit yafee.com today to explore cancellation guides for thousands of services and take control of your subscriptions.