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Frequently asked questions
Cancel Clipto: The Right Way
How to cancel Clipto in new zealand and protect your rights
What Clipto is and why you might want to cancel
Clipto is a transcription and note-taking platform that converts audio recordings into text, generates summaries, and supports multiple languages. The service combines a clean interface with the ability to organise and access your recordings and notes from any device. If you've signed up and realised the platform doesn't align with your workflow, or if you're concerned about ongoing subscription charges, cancelling promptly is your next step.
At Yafee, we understand that subscription services sometimes don't deliver the value you expected. Whether Clipto's transcription accuracy isn't meeting your standards, you've found a better alternative, or you simply want to reduce your monthly spending, you have clear legal rights and straightforward cancellation options available to you.
Who operates Clipto
Clipto is operated by Clipto, Inc., a Delaware-incorporated company based in the United States. This detail matters significantly for your cancellation and consumer protection rights. Because Clipto operates from overseas and does not publish a New Zealand postal address, your only contact options are email and a US phone number. You'll need to know exactly what to say and how to document your cancellation request.
Common reasons to cancel Clipto
Users cancel Clipto for several legitimate reasons: transcription accuracy doesn't meet their needs, the interface feels unnecessarily complex for their requirements, monthly costs outweigh the value delivered, or they've discovered a competing service better suited to their workflow. Whatever your reason, cancelling promptly prevents unnecessary charges from continuing.
Understanding clipto's pricing and free trial period
Before you cancel, understanding what you're paying for and what protections apply during your trial period is essential.
Clipto subscription plans and costs
Clipto offers all new users a 7-day free trial, which gives you one week to test the platform before any payment is taken from your account. After the trial period ends, you transition to a paid subscription plan. The exact pricing for paid tiers varies and is not consistently published online, so you'll need to check your account settings or contact Clipto support directly to confirm the NZD amount you're being charged each billing cycle.
| Plan | Cost (NZD) | Billing cycle | Key details |
|---|---|---|---|
| Free trial | Free for 7 days | One-time trial | Cancel before day 7 ends to avoid your first charge |
| Monthly subscription | Varies (check your account) | Monthly renewal | Cancellation takes effect at end of your billing period |
| Annual subscription | Varies (check your account) | Annual renewal | Cancellation takes effect at end of your billing period |
Why acting within your trial window is critical
If you cancel Clipto during your 7-day free trial, no charge will appear on your card or bank account. Any pre-authorisation (the temporary hold on your payment method) will be voided immediately. Once day 7 passes and your first paid billing cycle begins, however, Clipto's refund policy becomes significantly stricter. Timing your cancellation early is therefore crucial to avoiding unwanted charges.
Your consumer rights under new zealand law
You have explicit legal protections when cancelling subscription services in New Zealand, grounded in consumer protection legislation.
Your legal position under the consumer guarantees act 1993
The Consumer Guarantees Act 1993 (CGA) is the primary statute protecting your rights as a consumer in New Zealand. Under the CGA, you have the right to cancel a subscription service within a reasonable timeframe if the service is not fit for purpose or does not match the description provided by Clipto. Furthermore, if Clipto fails to clearly disclose its cancellation process or charges you without your informed consent, you can escalate your complaint to the Commerce Commission, New Zealand's consumer protection regulator.
Your legal position is strengthened if: Clipto did not provide clear, upfront information about billing frequency or cost before charging you; you cancelled during the free trial but were still charged; or the service was not available for the full duration of your billing period without fault on your part. In these circumstances, you are entitled to a refund under the CGA, and the Commerce Commission has the power to enforce your rights.
Distance selling protections
Because Clipto is a digital service provided online, it falls under distance selling rules in New Zealand. You have a right to cancel a distance contract without penalty within 14 days of purchase, provided you notify the seller in writing and the service has not been substantially used. If you cancel within this window, Clipto must refund any amount paid, minus any costs directly incurred by the company in providing the service to that point. After 14 days, your right to cancel becomes subject to Clipto's own cancellation policy, but you retain protections under the CGA if the service is unfit for purpose.
How to cancel Clipto in four clear steps
Cancelling Clipto is straightforward if you follow the correct method and keep detailed records.
Step one: log in to your Clipto account
Visit the official Clipto website and log in using your registered email address and password. If you've forgotten your password, click the "Forgot password?" link to reset it before proceeding. Keep your login details secure and do not share them with anyone.
Step two: navigate to your account and subscription settings
Once logged in, locate your account settings. This is typically found in the top-right corner of the screen under a menu icon (often labelled "Account", "Settings", or featuring a gear symbol). Select "Subscription settings" or "Billing" from the dropdown menu. You should now see a summary of your current subscription plan, next billing date, and payment method on file.
Step three: initiate the cancellation request
Within your subscription settings, you should find a "Cancel subscription" or "Delete subscription" button. Click this button. Clipto may ask you why you're cancelling or offer you a discount to retain your membership. You are not obliged to provide detailed feedback, but doing so can help the company improve its service. Select your reason from the provided options or enter a brief note if a text field is available. Then confirm your cancellation request by clicking the final confirmation button.
Step four: save your cancellation confirmation and contact support if needed
After you confirm cancellation, Clipto should display a confirmation message on screen and send you a confirmation email to your registered email address. This email is your proof of cancellation. Download or screenshot this email and save it to a secure folder on your device. If you do not receive a confirmation email within 24 hours, or if the cancellation button does not appear in your account settings, contact Clipto support directly at their email address or US phone number and request written confirmation of your cancellation. Document this contact in writing by email to create a clear audit trail.
Alternative cancellation methods if the website option fails
If you cannot access the cancellation button online or encounter technical problems, you have alternative routes.
Cancelling via email
Send an email to Clipto's support team with the subject line "Request to cancel my subscription". In the body, include your full name, registered email address, current subscription plan, and next billing date. State clearly: "I request immediate cancellation of my Clipto subscription effective today." Request written confirmation of your cancellation. Send this email from the address associated with your Clipto account. Keep a copy of your sent email and any response received.
Cancelling via phone
Clipto provides a US phone number for support. Call during US business hours and request cancellation of your subscription. Before calling, have your account details (name, email, subscription plan, next billing date) ready. Ask the support representative for a reference number or confirmation code for your cancellation, and request that a cancellation confirmation email be sent to you immediately after the call ends. Note the date and time of your call and the name of the representative you spoke with.
What happens after you cancel Clipto
Knowing what to expect after cancellation helps you monitor your account and verify that Clipto has processed your request correctly.
Access to your account and data
After you request cancellation, Clipto typically allows you to access your account and downloaded recordings until the end of your current billing period. Once your subscription ends, you will lose access to the full platform, but you can usually download your transcripts and audio files before that point. We recommend downloading all important data immediately after cancelling, as some services restrict access to archives after the subscription terminates. Check Clipto's data export settings to confirm how to retrieve your files.
Billing and refunds after cancellation
If you cancel during your 7-day free trial, no charge will appear on your billing statement. If you cancel after the trial ends but within 14 days of your first paid charge, you may be eligible for a partial or full refund depending on how much of the service you used. If you cancel more than 14 days after your initial purchase, refunds are not automatic, but you can request one if you believe the service was unfit for purpose under the Consumer Guarantees Act 1993. Allow 5 to 10 business days for any refund to appear in your bank account after Clipto processes it.
Confirmation of cancellation
Clipto should send you a final confirmation email stating your subscription is cancelled and when your access will end. Your next billing date should disappear from your account settings. If you still see a future billing date after 2 business days, contact support again and escalate your complaint if necessary.
Common mistakes to avoid when cancelling Clipto
Cancellation is rarely complicated, but a few missteps can create delays or unexpected charges. Stay alert and you'll avoid these pitfalls.
Assuming deletion means cancellation
Deleting the Clipto app from your phone or computer does not cancel your subscription. You must actively cancel your subscription through the account settings on the website or by contacting support. App deletion simply removes the software from your device; Clipto's servers continue to bill you. Always follow the formal cancellation steps outlined above.
Not keeping records of your cancellation request
If you cancel by phone or email, always save proof of your request. Take screenshots of confirmation emails, note the date and time of phone calls, and record the name of any support representative you speak with. If a dispute arises about whether you cancelled, this documentation is your evidence. Yafee recommends taking screenshots of your cancellation confirmation page immediately after cancelling on the website as well.
Cancelling too close to your billing date
If you cancel on the same day you're charged, Clipto may still process that charge because the billing system operates on automated cycles. Cancel at least 3 to 5 days before your next billing date to ensure the system registers your cancellation before the charge is applied. Check your account settings to see your exact next billing date, then work backwards.
Ignoring the confirmation email
Clipto's confirmation email is legally significant. It proves the date and time you cancelled and what Clipto confirmed to you about the end of your service. If you do not receive this email within 24 hours, your cancellation may not have been processed. Follow up with support immediately if the email is missing.
Refund eligibility and how to request one
Your entitlement to a refund depends on when you cancel and the legal framework that applies.
Refunds during the 14-day distance selling window
If you cancel within 14 days of your first payment, you have a legal right to a refund under New Zealand's distance selling rules. This applies even if you cancel after the 7-day free trial ends, provided the total elapsed time from your initial purchase does not exceed 14 days. Contact Clipto support and request your refund in writing. State: "I am exercising my right to cancel this distance contract within the 14-day statutory window. Please issue a full refund to my original payment method." Yafee advises keeping this communication in writing so you have evidence if a dispute arises.
Refunds after the 14-day window
After 14 days, refunds are not automatic. However, you can request one if Clipto breached its obligations under the Consumer Guarantees Act 1993. For example, if the transcription service was substantially unavailable, the interface was not fit for purpose, or Clipto misrepresented the service's capabilities, you have grounds to demand a refund. Write to Clipto support explaining why the service did not meet the legal standard. If Clipto refuses, you can lodge a complaint with the Commerce Commission, which has the authority to investigate and order a refund.
Partial refunds for pro-rata billing
If your subscription renews on a monthly or annual basis and you cancel partway through a billing cycle, Clipto may offer a pro-rata refund for the unused portion of that period. Request this explicitly if it's not offered automatically. Calculate the number of days remaining in your billing period and ask Clipto to refund a proportional amount of your subscription fee.
If Clipto refuses to cancel or continues charging you
In rare cases, a subscription service may not process your cancellation request or may continue billing after you've cancelled. You have legal remedies.
Document your cancellation attempts
If Clipto refuses to cancel or does not respond to your requests, document every attempt. Save copies of all emails, screenshot your account settings showing the cancellation request, and record the dates and times of any phone calls. This evidence is essential if you need to escalate your complaint.
Escalate to the commerce commission
The Commerce Commission is New Zealand's consumer protection authority. If Clipto continues to charge you after you've clearly requested cancellation, you can lodge a formal complaint with the Commission. Visit the Commerce Commission website, select "Report a consumer issue", and provide your documentation. The Commission can investigate whether Clipto has breached the Consumer Guarantees Act 1993 or engaged in misleading or deceptive conduct. They have the power to order Clipto to refund you and to impose penalties on the company.
Dispute the charges with your bank
If Clipto continues charging you after cancellation, contact your bank or credit card issuer and request a chargeback or reversal of those charges. Provide your bank with proof that you cancelled (your confirmation email or screenshot) and explain that Clipto did not honour your cancellation request. Your bank can often reverse unauthorized charges within 120 days of the transaction date. In the meantime, continue pursuing a refund from Clipto directly.
Clipto cancellation checklist
Use this checklist to ensure you've completed every step correctly and have the evidence you need.
| Task | Completed | Notes |
|---|---|---|
| Log in to Clipto account | Yes / No | Date: ___________ |
| Navigate to subscription settings | Yes / No | Confirm next billing date is visible |
| Click cancel subscription button | Yes / No | Date: ___________ |
| Receive and save confirmation email | Yes / No | Email received: ___________ |
| Download account data and transcripts | Yes / No | All files saved locally |
| Monitor next billing date | Yes / No | Confirm no charge appears within 5 days |
Contacting Clipto for support and escalation
Here is how to reach Clipto and escalate your concerns if the company does not respond promptly.
Primary contact details
Clipto provides email and phone support. Send cancellation requests to their support email address, and include "Cancellation Request" in the subject line so your email is prioritized. Yafee recommends sending all cancellation-related communications by email so you have a written record. If you call the US phone number, request a reference number and ask for a follow-up confirmation email to be sent immediately.
If Clipto does not respond
If Clipto does not respond to your email within 5 business days, send a follow-up email marked "Urgent: Follow-up to cancellation request [date of original request]". State that you are exercising your legal rights under the Consumer Guarantees Act 1993 and the Distance Selling Regulations, and that continued failure to honour your cancellation request may result in a complaint to the Commerce Commission. Keep a copy of this follow-up email.
Escalating to the commerce commission
If Clipto continues to ignore your requests or refuses to cancel, you can lodge a complaint with the Commerce Commission at www.comcom.govt.nz. Provide your cancellation request, Clipto's responses (or lack thereof), and any unauthorized charges that have appeared on your account since you cancelled. The Commerce Commission will investigate at no cost to you and can order Clipto to refund you and to comply with consumer law.
Why yafee is your trusted cancellation partner
Navigating subscription cancellations can be confusing, especially when a company operates from overseas and limits your contact options. Yafee has helped thousands of consumers cancel subscriptions like Clipto by providing clear, legally grounded guidance that protects your rights under New Zealand law. Our guides are written by contract law specialists who understand the Consumer Guarantees Act 1993, distance selling regulations, and the Commerce Commission's enforcement powers. When you follow Yafee's step-by-step procedures, you have confidence that you're taking the correct legal action and leaving a clear audit trail if a dispute arises. Yafee makes cancellation transparent, straightforward, and legally sound. Visit Yafee (yafee.com) today to access guides for hundreds of other subscription services and to get expert support on your consumer rights in New Zealand.