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Frequently asked questions
Cancel Cli Studios: The Right Way
How to cancel Cli Studios and protect your consumer rights in new zealand
What is Cli Studios and how does it work
Cli Studios is an online dance education platform that streams on-demand classes and programs for dancers of all levels and professional teachers. You access the full library of dance content through a web dashboard or mobile applications on iOS and Android devices. Your subscription grants you unlimited streaming access to their class library while your membership remains active.
How you access content
Once you sign up, you log in at members.clistudios.com or use the mobile app on your phone or tablet. The service operates like a streaming platform for dance-you can watch classes anytime, anywhere, as long as your subscription is current. There is no physical product shipped to you; everything exists in the cloud and requires an internet connection to access.
Subscription model and billing structure
Cli Studios operates on an annual subscription model that renews automatically each year. You can subscribe directly through their website or through third-party app stores, such as Apple's App Store or Google Play. The way you cancel depends entirely on where you subscribed, and this distinction is critical to understand before you take action. Check your confirmation email or bank statement to identify exactly which platform you used to sign up, because this determines your cancellation route.
Cli Studios pricing and available plans
Understanding your subscription cost helps you decide whether the service still delivers value for your needs.
| Plan name | Price (USD) | Price in NZD | Billing cycle | What you get |
|---|---|---|---|---|
| Annual subscription (best value) | US$199.99 | Approximately NZ$335-365 | 12 months, then auto-renews | Full access to all on-demand dance classes and programs |
Currency and payment notes for new zealand users
Cli Studios lists its pricing in US dollars. When you purchase through the App Store or Google Play, your payment processor (Apple, Google, or your bank) converts the price to New Zealand dollars at the time of charge. The exact NZD amount you pay depends on the exchange rate on your transaction date, so it may vary slightly year to year. Cli Studios offers no monthly payment option; the annual plan is the standard offering.
What happens to your money when you cancel
Cli Studios' stated policy is that all subscription fees are non-refundable. This means if you cancel mid-year, you lose access to any unused portion of your subscription after the current billing period ends. Nevertheless, New Zealand consumer law may override parts of this policy. Your rights under the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA) may entitle you to a partial refund if the service fails to meet legal standards. We explore your legal position in detail below.
Why you might want to cancel Cli Studios
Before you proceed with cancellation, consider whether you actually want to leave or if a pause might work better.
Common reasons to cancel
- You are no longer dancing or have lost interest in online classes
- The class library does not match your dance style or skill level anymore
- You have found a cheaper or better-reviewed alternative
- Unexpected financial hardship means you need to cut subscriptions
- You forgot the subscription was renewing and want your money back
- The platform has technical issues or poor customer support
Reasons you might want to keep your subscription
- You actively use classes 2 or more times per week
- No comparable alternative offers the same dance styles or instructor quality
- You are close to the annual renewal date and the cost per remaining month is low
- You have paid upfront and still have months of access remaining
Your consumer rights in new zealand and what they mean for you
New Zealand law affords you specific protections when you purchase digital services like Cli Studios, regardless of what the company's terms and conditions state.
Consumer guarantees act 1993 and your protection
The Consumer Guarantees Act 1993 (CGA) is the primary legal framework that protects you as a consumer in New Zealand. Under the CGA, every supplier of goods and services (including digital services) must guarantee that their service is of acceptable quality, fit for purpose, and supplied with reasonable care and skill. If Cli Studios fails to meet these guarantees-for example, if the platform is frequently unavailable, classes do not play, or the service does not match the description provided-you have the right to request a remedy. This remedy may include a partial or full refund, even if the company's terms state otherwise. Yafee recommends that you document any technical failures or misrepresentations in writing and keep records of your attempts to contact Cli Studios support.
Fair trading act 1986 and misleading claims
The Fair Trading Act 1986 (FTA) prohibits suppliers from making false or misleading claims about their services. If Cli Studios has made statements about the breadth of content, instructor qualifications, or video quality that turn out to be inaccurate, you may have grounds to dispute the charge under the FTA. The Commerce Commission enforces the FTA and can investigate complaints about breaches. You do not need to prove intent; the company only needs to have made a misleading representation.
Your legal position
You are entitled to cancel your Cli Studios subscription at any time. The company's non-refund policy is enforceable only if the service has been delivered as promised and meets acceptable quality standards. If the service is faulty, unavailable, or materially different from what was advertised, you may claim a full refund or a pro-rata refund for the unused portion of your subscription, regardless of the company's stated policy. If Cli Studios refuses to refund you on these grounds, you can escalate your complaint to the Commerce Commission or seek advice from Community Law New Zealand.
How to cancel Cli Studios depending on where you subscribed
Your cancellation method depends on where you set up your subscription-directly on the Cli Studios website, through Apple's App Store, or through Google Play.
Cancel if you subscribed directly through Cli Studios website
- Log in to your Cli Studios account at members.clistudios.com using your email and password.
- If you have forgotten your password, select "Forgot Password" on the login page and follow the email instructions to reset it.
- Navigate to your account settings or subscription management page.
- Look for a "Settings," "Profile," or "Subscription" menu option in the dashboard.
- If you cannot find the subscription settings, check your confirmation email for a direct link to manage your subscription.
- Locate the cancellation or subscription management option.
- Select "Cancel Subscription," "Manage Subscription," or "Billing Settings."
- Follow the on-screen prompts to confirm your cancellation request.
- Confirm the cancellation and request a confirmation email.
- Take a screenshot of the cancellation confirmation screen.
- Verify that you receive a confirmation email from Cli Studios within 24 hours.
- Save this email as proof of your cancellation request.
- If you do not receive a confirmation email within 24 hours, contact Cli Studios support in writing and reference the date and time you attempted to cancel.
- Send your email to their US headquarters (contact details provided in the "Contact information and escalation routes" section below).
- Yafee advises retaining copies of all correspondence to establish a paper trail if you need to dispute charges later.
Cancel if you subscribed through apple's app store
- Open the Apple App Store on your iOS device (iPhone, iPad, or Mac).
- Tap the profile icon in the bottom right corner of the App Store.
- Select "Subscriptions" from your account menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find Cli Studios in the subscriptions list and tap it.
- If the app is not visible, scroll down to see all active subscriptions.
- Tap "Cancel Subscription" or "Edit Subscription."
- Select the option to remove the subscription entirely.
- Confirm the cancellation when prompted.
- Verify the cancellation status in your App Store account.
- Return to Subscriptions and confirm that Cli Studios no longer appears as an active subscription.
- Apple will send a confirmation email to your Apple ID email address.
- Retain your Apple ID email confirmation as proof of cancellation.
- If Apple does not send a confirmation, contact Apple Support directly and request written proof that you have cancelled the subscription.
- Yafee recommends keeping this documentation for at least 12 months in case you need to dispute any further charges.
Cancel if you subscribed through google play
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select "Manage my subscriptions" or "Payments and subscriptions."
- You will see a list of all active subscriptions linked to your Google account.
- Tap Cli Studios from the list of subscriptions.
- If the app is not visible, scroll down or use the search function to find it.
- Select "Cancel subscription" and confirm your decision.
- Google Play will ask you to confirm your reason for cancellation (optional feedback).
- Complete the cancellation process.
- Verify that the subscription no longer appears in your active subscriptions list.
- Google will send a confirmation email to your Google account email address.
- Save your cancellation confirmation email as proof.
- If you do not receive a confirmation, contact Google Play Support and request written confirmation that the subscription has been cancelled.
- Yafee recommends taking a screenshot of your cancelled subscription status in the Google Play account settings as additional proof.
What happens immediately after you cancel
Cancelling your subscription does not mean you lose access to Cli Studios immediately. Understanding the timeline and your remaining access is essential.
Your access period after cancellation
In accordance with Cli Studios' terms, cancellation typically takes effect at the end of your current billing period. This means if you cancel on 15 March and your annual subscription renews on 30 June, you retain full access to all classes until 30 June at 11:59 PM. After that date, your login credentials will no longer work, and you will not be charged for a further year. If you cancel just before your renewal date, you will have minimal disruption. If you cancel immediately after paying for the year, you will have access for the remaining 11 months, but no refund will be issued unless you qualify for one under New Zealand consumer law.
Verify that no further charges appear
Monitor your credit card or bank statement for the next 30 days to confirm that Cli Studios does not attempt to charge you again. If a charge appears after your cancellation confirmation date, contact your bank immediately and dispute the charge as unauthorized. Retain all cancellation confirmation emails and screenshots as evidence of your cancellation request. Yafee advises checking your statements monthly for the next two billing cycles to ensure the company respects your cancellation.
Refund eligibility and how to claim one
The company's stated policy is non-refundable, but New Zealand law may entitle you to a refund in specific circumstances.
When you may qualify for a refund
You may claim a refund if any of the following apply:
- The service was unavailable or non-functional for a significant portion of your billing period (more than 2 or 3 days per month).
- Cli Studios made material misrepresentations about the content, instructor qualifications, or video quality, and the service does not match the description.
- You cancelled within 14 days of your purchase and the company has no policy explicitly forbidding refunds within this period.
- You paid by credit card and the charge was made without your authorization (fraudulent transaction).
- The service breaches the Consumer Guarantees Act 1993 by failing to meet acceptable quality standards.
How to request a refund in writing
- Compile written evidence of your complaint.
- Document dates and times of service failures or unavailability.
- Screenshot any misleading claims or misrepresentations from their website or marketing materials.
- Note the date you paid and the amount charged in your currency (NZD).
- Draft a formal refund request email.
- Address it to Cli Studios' support team or customer service.
- State your reason for requesting a refund with specific reference to the Consumer Guarantees Act 1993 or Fair Trading Act 1986 if applicable.
- Request a response within 14 days.
- Yafee recommends sending your email via registered or tracked email service to prove delivery.
- Send your refund request to Cli Studios' official contact address.
- Their US headquarters is listed in the contact information section below.
- Alternatively, submit your request through their website contact form and follow up with an email if you receive no response within 5 business days.
- Retain all correspondence and wait for a response.
- Cli Studios should respond within 14 days of receiving your request.
- If they refuse your refund claim, you have the right to escalate your complaint.
- If Cli Studios refuses your refund, escalate to the Commerce Commission.
- File a complaint with the Commerce Commission (contact details below).
- The Commerce Commission can investigate breaches of the Fair Trading Act 1986 and may compel the company to refund you.
- Alternatively, contact Community Law New Zealand for free legal advice on your options.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow the correct steps, but a few missteps can leave you vulnerable to unexpected charges or disputes.
Deleting the app does not cancel your subscription
Many users mistakenly believe that uninstalling the Cli Studios app from their phone cancels their subscription. This is incorrect. Deleting the app simply removes the software from your device; your subscription remains active with your payment provider (Apple, Google, or Cli Studios directly), and you will be charged again at the next renewal date. You must explicitly cancel your subscription through your payment provider's account settings, not through the app itself.
Failing to confirm cancellation in writing
If you cancel directly through Cli Studios' website, always request a confirmation email and save it. If you cancel through Apple or Google, retain the email confirmation they send you. Without written proof of cancellation, you have no evidence if the company (or your payment provider) disputes whether you cancelled in time. Screenshot the cancellation confirmation screen as an additional safeguard.
Not checking the renewal date before cancelling
Confirm your renewal date before you cancel. If you cancel more than a month before renewal, you will have a longer period of unused access. If you cancel just before renewal, your access will end within days. Understanding this timeline helps you decide whether to request a pro-rata refund for unused months.
Cancelling the wrong way (wrong platform)
If you subscribed through Apple but attempt to cancel through Google Play, your cancellation will not work because your subscription is not linked to Google. Verify your subscription method by checking your bank statement or confirmation email, then cancel through the correct platform. If you are unsure which platform you used, log into each platform (Apple, Google, Cli Studios website) and check your active subscriptions.
Overlooking follow-up charges after cancellation
Watch your bank or credit card statement for 60 days after your cancellation date to ensure Cli Studios does not attempt another charge. If an unexpected charge appears, contact your bank immediately and dispute it as unauthorized. Provide your cancellation confirmation email as evidence. Your bank will initiate a chargeback investigation, and Yafee recommends keeping all documentation for at least 12 months in case further disputes arise.
Cli Studios contact information and escalation routes
If you encounter problems cancelling or need to file a complaint, use the contact details and escalation procedures below.
Contact Cli Studios directly
Cli Studios does not provide a New Zealand postal address for cancellations or complaints. Their registered office is located in the United States. You may send written correspondence to their US headquarters:
Cli Studios Inc.
United States (Specific address to be obtained from their Terms of Use or website)
Alternatively, submit your cancellation or refund request through their website contact form at members.clistudios.com. If you receive no response within 5 business days, follow up with an email to their support address. Yafee advises sending all correspondence via email with read receipts enabled to confirm delivery.
Escalate your complaint to the commerce commission
If Cli Studios refuses to honour your cancellation request or denies a refund you believe you are entitled to, file a formal complaint with the Commerce Commission New Zealand:
Commerce Commission New Zealand
Phone: 0800 943 600
Website: www.comcom.govt.nz
Online complaint form: www.comcom.govt.nz/make-a-complaint
The Commerce Commission investigates breaches of the Fair Trading Act 1986 and can compel companies to refund consumers. Provide copies of all correspondence, cancellation confirmation emails, bank statements showing the charge, and evidence of any service failures or misrepresentations. Yafee recommends including a clear timeline of events and your attempts to resolve the matter with Cli Studios before escalating.
Seek free legal advice from community law
Community Law New Zealand provides free legal advice to New Zealand residents on consumer disputes:
Community Law
Phone: 0800 953 034
Website: www.communitylaw.org.nz
A Community Law advisor can review your cancellation and refund claim and advise you on your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Quick reference checklist for cancelling Cli Studios
Use this checklist to ensure you complete every step and protect your consumer rights.
| Step | Completed | Details |
|---|---|---|
| Verify your subscription method | ☐ | Check your bank statement or confirmation email to confirm you subscribed via Cli Studios website, Apple App Store, or Google Play |
| Note your renewal date | ☐ | Record the date your subscription will next renew so you understand your remaining access period |
| Log into your account | ☐ | Access the correct platform (Cli Studios website, Apple, or Google) where you subscribed |
| Cancel your subscription | ☐ | Follow the platform-specific steps outlined in this guide to cancel |
| Save cancellation confirmation | ☐ | Screenshot the confirmation screen and save any confirmation emails from your payment provider |
| Monitor for unexpected charges | ☐ | Check your bank or credit card statement for the next 60 days to confirm no further charges appear |
| Request refund (if eligible) | ☐ | Send written refund request to Cli Studios citing Consumer Guarantees Act 1993 if applicable |
Summary and next steps
Cancelling Cli Studios is straightforward if you follow the correct method for your subscription platform. Your cancellation takes effect at the end of your current billing period, and you retain access to all classes until that date. New Zealand consumer law protects you: if Cli Studios fails to meet acceptable quality standards or makes misleading claims, you may be entitled to a refund even if the company's terms state otherwise. Yafee has helped thousands of consumers cancel digital subscriptions and understand their rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986. If you encounter resistance from Cli Studios or believe you are entitled to a refund, escalate your complaint to the Commerce Commission New Zealand or seek free advice from Community Law. Retain all documentation-cancellation confirmations, bank statements, and correspondence-for at least 12 months. Your consumer rights are non-negotiable, and Yafee is here to ensure you navigate the cancellation process with confidence and clarity.