Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Beyond The Whiteboard (Btwb), whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Beyond The Whiteboard (Btwb) in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Beyond The Whiteboard (Btwb)
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Beyond The Whiteboard (Btwb) subscription with zero hassle
1
Fill in the form
Give us your details and those of your Beyond The Whiteboard (Btwb) subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Beyond The Whiteboard (Btwb). Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Beyond The Whiteboard (Btwb) refuses your cancellation.
Frequently asked questions
Cancel Beyond The Whiteboard: Your Complete Guide
How to cancel Beyond The Whiteboard (BTWB) in new zealand: your complete guide
What is Beyond The Whiteboard (BTWB)
Beyond The Whiteboard (BTWB) is a cloud-based fitness tracking platform that enables you to log workouts, analyse performance data, and monitor your training progress over time. It serves individuals and gym communities who demand detailed insights into training habits and measurable accountability for fitness outcomes.
Core features and functionality
BTWB operates across iOS, Android, and web platforms, giving you flexibility to track workouts wherever you train. The platform provides workout logging, performance graphs, progress metrics, and analytics tools that build a comprehensive history of your training journey. You can sync data across all devices and access your records instantaneously through the app or web dashboard.
BTWB, LLC operates the service from California. Your account data and training records are stored within the BTWB ecosystem and remain accessible as long as your subscription remains active. The service is designed for individual users and CrossFit boxes, gyms, and coaching facilities that require group tracking capabilities.
Subscription plans and pricing in new zealand
BTWB offers flexible subscription options billed monthly or annually. The platform typically includes a 30-day free trial period, which gives you time to explore features and test whether the platform aligns with your training goals before committing to paid access.
| Plan type | Billing cycle | Approximate cost (NZD) | Best suited for |
|---|---|---|---|
| Monthly individual | Each month | NZ$13.50 | Flexible short-term commitment |
| Annual individual | Once per year | NZ$148.00 | Long-term users seeking better value |
| Free trial | One-time, 30 days | Free | New users testing the platform |
Prices shown above are estimates in New Zealand dollars (NZD). When you subscribe through Apple App Store or Google Play, the platform applies your region's currency at the time of charge. Yafee recommends confirming the exact NZD amount in your App Store or Play Store settings before completing any payment.
Why you should consider cancelling BTWB
Before you cancel, assess whether BTWB continues to align with your fitness goals, training frequency, and budget constraints. Understanding your reasons for leaving helps ensure you make a deliberate decision.
Common reasons to cancel your subscription
- You have achieved your fitness goals and no longer require progress tracking functionality.
- Monthly subscription cost does not justify the features you actively use.
- You have found a competing fitness app that better suits your training methodology.
- You have transitioned to in-person coaching that provides integrated tracking support.
- Financial circumstances require eliminating non-essential digital subscriptions.
- The app lacks specific features you require, such as social functionality or community engagement tools.
Reasons you might choose to keep BTWB
- You actively use workout logging and performance analysis multiple times each week.
- Historical training data and progress graphs provide ongoing motivation and accountability.
- Monthly cost is modest relative to your total fitness investment and training commitment.
- Your gym, CrossFit box, or coaching facility uses BTWB as the group tracking standard.
- You value long-term performance trends that require continuous data collection.
At Yafee, we have helped thousands of New Zealand consumers cancel unnecessary subscriptions while protecting the services that genuinely enhance their lives. If you have decided BTWB no longer serves your needs, the cancellation process is straightforward when you follow the correct steps for your subscription method.
How to cancel Beyond The Whiteboard (BTWB)
Your cancellation method depends on which platform you used to subscribe: Apple App Store (iOS), Google Play (Android), or BTWB's direct web dashboard. Each platform requires different steps, so follow the procedure that matches your purchase method exactly.
Cancel BTWB through apple app store (iOS)
If you subscribed to BTWB through an iPhone or iPad, you must cancel through Apple's subscription management system, not through the BTWB app itself.
- On your Apple device, open the Settings app.
- Look for the grey gear icon on your home screen.
- Scroll down and tap Subscriptions.
- This option appears near the bottom of the Settings menu.
- Find and select Beyond The Whiteboard from your active subscriptions list.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will prompt you to confirm the cancellation.
- Follow Apple's confirmation prompts and select your reason for cancellation (optional).
- Your subscription will end at the completion of your current billing cycle.
- You retain access to BTWB until your renewal date passes.
Cancel BTWB through google play (Android)
If you subscribed via an Android phone or tablet using Google Play, you will cancel through Google's subscription management portal, not the BTWB app.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- This is typically a circular image or initial.
- Select Manage subscriptions from the menu.
- Find and tap Beyond The Whiteboard in your subscriptions list.
- Tap Cancel subscription.
- Google will ask you to confirm your cancellation reason (optional).
- Select Cancel subscription again to confirm your request.
- Your cancellation takes effect at the end of your current billing period.
Cancel BTWB through the web dashboard
If you subscribed directly through BTWB's website or manage billing through your account dashboard, you can cancel via the web platform.
- Visit the BTWB website and log in to your account using your email and password.
- Navigate to Account Settings or Billing (usually found in your profile menu).
- Look for a user icon or menu in the top right corner.
- Select Subscription or Manage Subscription.
- Locate your active subscription plan and select Cancel Subscription.
- BTWB will prompt you to confirm the cancellation and may ask your reason for leaving.
- Confirm your cancellation request.
- Your subscription ends at the conclusion of your current billing period.
Cancel BTWB by email (alternative method)
If you cannot locate the cancellation option in your account or on the app, you can request cancellation directly by email. This method is particularly useful if you subscribed through an unusual method or encounter technical difficulties.
- Send an email to [email protected] with the subject line: "Subscription Cancellation Request".
- In the email body, include the following information:
- Your full name as it appears on your BTWB account.
- The email address associated with your BTWB account.
- Your subscription plan type (monthly or annual).
- A brief explanation of your cancellation reason (optional but helpful).
- Request confirmation that your cancellation has been processed.
- BTWB support typically responds within 1 to 2 business days.
- Wait for written confirmation from BTWB support confirming your subscription cancellation.
- This confirmation serves as proof of your cancellation request.
Your legal position and consumer rights in new zealand
As a New Zealand consumer, you are protected by the Consumer Guarantees Act 1993 (CGA), which establishes your fundamental rights when you purchase services, including digital subscriptions. Understanding these protections ensures you can cancel with confidence and pursue remedies if BTWB fails to meet its legal obligations.
What the consumer guarantees act 1993 means for you
Under the Consumer Guarantees Act 1993, BTWB must supply its service with due care and skill, and the service must be fit for purpose. If the platform fails to deliver workout tracking or performance analytics as advertised, or if the service becomes unavailable without reasonable explanation, you may have grounds to pursue a refund or compensation.
Furthermore, the CGA protects you against unfair contract terms. BTWB cannot impose cancellation penalties or hidden conditions that contradict its published terms and conditions. You retain the right to cancel your subscription in accordance with the terms you agreed to at purchase.
Your legal position strengthens if BTWB has breached its contractual obligations, failed to deliver the promised service quality, or engaged in misleading or deceptive conduct regarding service features or pricing. In such cases, you can escalate your complaint to the Commerce Commission, the primary consumer protection authority in New Zealand.
Escalation to the commerce commission
If BTWB refuses to honour a justified cancellation request or disputes a refund claim you believe is valid under consumer law, you can lodge a formal complaint with the Commerce Commission. The Commission investigates unfair trading practices, misleading advertising, and breaches of consumer protection legislation.
When you escalate to the Commerce Commission, provide documentation including your cancellation confirmation emails, screenshots of subscription settings, and any correspondence with BTWB support. The Commission will assess whether BTWB has violated the CGA or Fair Trading Act 2014 and may direct the company to refund your payment.
Refund timeline and what to expect after cancellation
After you submit your cancellation request, understanding the timeline for service termination and potential refund processing helps you plan your fitness tracking alternatives accordingly.
When does BTWB access end
When you cancel through Apple App Store, Google Play, or the BTWB dashboard, your subscription ends at the completion of your current billing cycle, not immediately. This means if you cancel on the 15th of a month and your subscription renews on the 25th, you retain full access until the 25th.
Consequently, you should cancel well before your next renewal date if you want to avoid an additional charge. If you are charged after cancellation due to a delayed processing issue, you can request a refund by contacting BTWB support or, if necessary, your payment provider (Apple, Google, or your bank).
Refund eligibility and processing
Most subscription services, including BTWB, do not refund the portion of your current billing period that remains after cancellation. For example, if you cancel on the 10th of a 30-day billing month, you typically do not receive a refund for the remaining 20 days of service.
However, you may be entitled to a refund if BTWB has failed to deliver the service as advertised, was unavailable for an extended period without explanation, or if you cancelled within a cooling-off period (if applicable). If you believe you qualify for a refund, contact BTWB support immediately and cite the specific reason your cancellation warrants a reimbursement.
Reclaiming charges from your bank or payment provider
If you are charged after your cancellation takes effect, you have the right to dispute the charge with your bank or payment provider. Most banks and card issuers offer a chargeback or dispute process that allows you to reclaim unauthorised transactions.
Contact your bank, credit card company, or Apple Pay/Google Pay support and explain that you cancelled your BTWB subscription but were charged again. Provide your cancellation confirmation email and the unwanted charge statement. Your payment provider will investigate and reverse the charge if it was processed without your authorisation.
Common cancellation mistakes to avoid
Cancelling a subscription appears simple, but oversights can lead to unexpected charges, lost data access, or difficulty recovering your cancellation proof. Avoid these common pitfalls so your cancellation process runs smoothly.
Mistake 1: deleting the BTWB app instead of cancelling the subscription
Simply deleting the BTWB app from your phone does not cancel your subscription. Your billing continues until you formally cancel through Apple App Store, Google Play, or BTWB's dashboard. Reinstalling the app will restore your subscription and charges will resume. Always cancel the subscription itself first, then delete the app.
Mistake 2: cancelling through the wrong platform
If you subscribed through Google Play, you cannot cancel through Apple App Store or the BTWB website; you must cancel through Google Play. Attempting to cancel through an alternate platform wastes time and leaves your subscription active. Verify your original purchase method and cancel through that specific platform only.
Mistake 3: failing to save cancellation confirmation emails
After you cancel, Apple, Google, or BTWB will send you a confirmation email. Save this email to your files or take a screenshot, as it serves as proof of your cancellation request. If BTWB disputes your cancellation or charges you again, this confirmation is your primary evidence to recover the charge.
Mistake 4: not checking for auto-renewal settings outside the subscription management portal
Some users subscribe through direct payment methods that do not appear in Apple or Google subscription lists. If you set up a recurring payment directly with BTWB using a credit card, that subscription may not appear in your app store subscriptions. Always check your BTWB account dashboard and email for any standalone payment arrangements and cancel those separately if they exist.
What happens after your BTWB subscription ends
Once your cancellation takes effect and your billing period concludes, your access to BTWB changes immediately. Understanding what you retain and what you lose helps you plan your transition to an alternative fitness tracking solution.
Data access and export options
After your subscription ends, you generally lose access to the BTWB platform and cannot view your training history through the app or dashboard. However, BTWB may allow you to request a copy of your data before access terminates. Contact [email protected] and request an export of your workout history in a portable format (CSV or JSON).
Some fitness platforms honour data export requests even after cancellation, recognising your right to ownership of your personal fitness data. If BTWB refuses to export your data, you can escalate this to the Commerce Commission under privacy and consumer data protection principles.
Transitioning to another fitness app
Yafee recommends identifying your replacement fitness tracking platform before your BTWB access ends. Popular alternatives include Strong, FitBod, Fittr, and Gymsmart, each offering different features and pricing models. Research trial options for your replacement app while you still have access to BTWB, ensuring continuity in your training tracking.
Cancellation confirmation and record-keeping
File your cancellation confirmation email in a dedicated folder for subscription records. This documentation protects you if BTWB charges you in error or if you need to file a dispute with your bank or the Commerce Commission. Include the confirmation in your personal financial records for future reference.
Preventing future unwanted charges and subscription management
Yafee has helped thousands of New Zealand consumers take control of their subscription spending. Implementing a subscription management system prevents forgotten renewals and unexpected charges.
Set calendar reminders for renewal dates
When you subscribe to a new service, add a reminder to your phone calendar for 3 to 5 days before your renewal date. This gives you time to reassess whether you still use the service and cancel before your next charge if necessary.
Use subscription tracking tools
Consider using subscription tracking apps such as Subviser or Trim, which monitor your recurring charges and alert you before renewals. These tools aggregate all your subscriptions in one place, making it easier to spot services you no longer use.
Review your bank and payment provider statements monthly
Check your bank account, credit card, and Apple/Google payment summaries monthly. Identify recurring charges and confirm you still use each service. This habit catches unwanted renewals immediately and gives you time to cancel before the next charge.
BTWB cancellation comparison and subscription summary
This table compares the key factors you may consider before or after cancellation, helping you make an informed decision about whether BTWB remains a worthwhile investment.
| Factor | Keep BTWB | Cancel BTWB |
|---|---|---|
| Monthly cost (NZD) | NZ$13.50 is worth it | NZ$13.50 can be redirected |
| Frequency of use | Logging workouts 3+ times per week | Using the app less than once per week |
| Data continuity | Long-term progress trends matter to you | You are switching platforms or stopping tracking |
| Community | Your gym uses BTWB as standard | You train independently or at a facility that does not use BTWB |
| Feature set | Workout logging and analytics meet your needs | You need features BTWB lacks (social, coaching, AI analysis) |
| Financial situation | Subscription fits your fitness budget | You are eliminating non-essential expenses |
Contact information and escalation addresses
If you need to contact BTWB directly for cancellation, billing disputes, or data export requests, use the following contact method. BTWB does not publish a physical mailing address; all requests must go through email support.
BTWB support email
Send all cancellation requests, refund claims, and data export requests to:
Email: [email protected]
Include your account email, full name, subscription type, and a clear description of your request. BTWB support typically responds within 1 to 2 business days.
Escalation to the commerce commission (New zealand)
If BTWB refuses to honour your cancellation, disputes a valid refund claim, or violates your consumer rights under the Consumer Guarantees Act 1993, escalate your complaint to:
Commerce Commission
Phone: 0800 943 600
Website: www.comcom.govt.nz
Email complaints: [email protected]
Provide the Commerce Commission with your account details, cancellation confirmation emails, and a detailed explanation of your dispute. The Commission investigates unfair trading practices and can compel BTWB to refund your payment if it finds a breach of consumer law.
Dispute resolution with your payment provider
If BTWB continues to charge you after cancellation, contact your bank, credit card issuer, or Apple/Google support to dispute the charge. Provide your cancellation confirmation and the unwanted transaction as evidence. Your payment provider has a responsibility to investigate and reverse fraudulent or unauthorised charges.
Final thoughts on cancelling BTWB with confidence
Cancelling Beyond The Whiteboard (BTWB) in New Zealand is a straightforward process when you follow the correct steps for your subscription method. Whether you cancel through Apple App Store, Google Play, the BTWB dashboard, or by email, your subscription ends at the completion of your current billing cycle, giving you continued access until your renewal date.
Your consumer rights under the Consumer Guarantees Act 1993 protect you throughout the cancellation process. You have the legal authority to cancel your subscription in accordance with BTWB's published terms, and you may pursue a refund if BTWB has breached its contractual obligations or failed to deliver the promised service quality.
At Yafee, we have helped thousands of New Zealand consumers cancel unwanted subscriptions, recover unauthorised charges, and take control of their recurring spending. If you have questions about your BTWB cancellation or believe BTWB has violated your consumer rights, Yafee's contract law specialists stand ready to advise you on your next steps. Visit yafee.com to explore your subscription management options and connect with legal guidance tailored to your situation.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Beyond The Whiteboard (Btwb)?
Join over 30,000 users who already trust us.