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Frequently asked questions
Cancel Team 1 Global: The Right Way
How to cancel Team 1 Global and protect your refund rights in new zealand
Understanding Team 1 Global and why you might cancel
Team 1 Global (trading as 1GLOBAL) provides connectivity solutions across wearable plans, prepaid SIM services and IoT/data subscriptions to customers in New Zealand and internationally. If you have signed up for one of their services and want to exit, understanding your options upfront saves time, frustration and protects your right to a refund under New Zealand consumer law. At Yafee, we help thousands of consumers navigate cancellation procedures with confidence.
What Team 1 Global offers
Team 1 Global operates a web-based platform delivering local numbers, roaming connectivity and data services to individual and enterprise customers. Their three main service types are wearable subscription plans (smartwatch and device connectivity), prepaid SIM credit services (pay-as-you-go), and 1GLOBAL for Things (enterprise IoT and data solutions for businesses). New Zealand customers access these services under the company's standard terms, though cancellation processes and refund eligibility vary significantly by service type and contract length.
Why new zealand consumers cancel
Common reasons you might want to cancel include switching to another provider, no longer needing the service, billing concerns or finding better value elsewhere. Whatever your reason, you have consumer protections under New Zealand law that apply regardless of what Team 1 Global's terms appear to say. The Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA) give you enforceable rights, and Yafee recommends you understand these before you act.
Your legal position under new zealand consumer law
New Zealand consumer protection law grants you specific rights when cancelling a service or product, and these rights override any restrictive cancellation clause in Team 1 Global's terms and conditions.
Consumer guarantees act 1993 and your cancellation rights
Under the Consumer Guarantees Act 1993 (CGA), Team 1 Global must ensure that any service supplied to you is of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If the service does not meet these guarantees, you have the right to cancel and claim a refund, even if Team 1 Global's standard terms restrict refunds. The CGA applies to all consumer contracts in New Zealand, meaning this protection applies to you regardless of the service type you have purchased.
Furthermore, if you purchased a wearable plan or other subscription within the first 14 days and have changed your mind, you may have a cooling-off period right to cancel without penalty. Yafee advises that you review your contract documentation to establish whether a cooling-off period applies to your specific purchase.
Fair trading act 1986 and misleading conduct
The Fair Trading Act 1986 (FTA) prohibits Team 1 Global from engaging in misleading or deceptive conduct regarding cancellation terms, refund eligibility or service quality. If Team 1 Global has misrepresented the cancellation process, hidden cancellation fees, or failed to clearly disclose refund conditions, you can lodge a complaint with the Commerce Commission. The Commerce Commission is New Zealand's regulatory authority for consumer protection and has power to investigate breaches of the FTA and order refunds or penalties.
Your legal position is strong: you are a consumer purchasing a service in New Zealand, and the law presumes that you have the right to cancel subject only to reasonable notice and reasonable costs. Team 1 Global bears the burden of proving that any cancellation restriction is fair and transparent.
Cancellation methods for each service type
Team 1 Global offers different cancellation routes depending on which service you use, and the process and timeline vary significantly.
| Service type | Cancellation method | Timeline to effect | Refund eligibility |
|---|---|---|---|
| Wearable plans | Self-care portal or email [email protected] | End of current billing cycle | Prorated (if within 14 days) |
| Prepaid SIM | Stop using the service; request refund in writing | Immediate usage stops | Within 30 days of request |
| 1GLOBAL for Things | Email [email protected] with termination request | Upon confirmation | Within 14 days of sign-up |
Fastest cancellation method
For wearable plans and 1GLOBAL for Things, email directly to [email protected] with your account details and a clear cancellation request. This method leaves a written record, which is essential if a dispute arises later and you need to escalate to the Commerce Commission. For prepaid SIM services, you can stop using the service immediately and no formal cancellation step is required, but if you want a refund you must send a written request within 30 days of your last usage date. Yafee advises keeping screenshots of your last transaction and the date as proof of your usage history.
Step-by-step: how to cancel your wearable plan
Wearable subscriptions are the most common Team 1 Global service in New Zealand, and cancellation via the self-care portal is the fastest method.
Cancel via the self-care portal
- Log in to your Team 1 Global account at the self-care portal using your email and password.
- If you have forgotten your password, use the "Forgot Password" link to reset it.
- If you cannot access the portal, proceed to the email cancellation method below.
- Navigate to your subscriptions or billing section, usually labelled "My Plans", "Active Subscriptions" or "Billing".
- Look for the wearable plan you want to cancel; it will display your current billing cycle and next renewal date.
- Select the plan and find the "Cancel" or "End subscription" button.
- The portal may ask why you are cancelling; providing feedback is optional but helps you build a record of your intent.
- Confirm your cancellation and save the confirmation email.
- The system will display a confirmation message and send you a confirmation email immediately.
- This email is your proof of cancellation; do not delete it.
- Verify that the cancellation is recorded in your account by refreshing the page and checking that the plan no longer displays as "Active".
- The plan may still appear with a "Cancelled" or "Ended" status for historical reference, which is normal.
Cancel via email if the portal is unavailable
- Draft an email to [email protected] with the subject line "Cancellation Request for Account [Your Account ID/Email]".
- Use your full name, account email and any account reference number you have.
- State clearly: "I request immediate cancellation of my wearable plan effective from [today's date]" and request confirmation in writing.
- Do not be vague; use the word "cancel" or "terminate" explicitly.
- Include a brief reason if you wish (e.g., "switching provider" or "no longer need the service"), but this is not required.
- Send the email and wait for a confirmation response from Team 1 Global within 5 business days.
- If you do not receive a response, send a follow-up email.
- Keep copies of all emails sent and received.
- Once you receive confirmation, take a screenshot of the confirmation email for your records.
- This email is proof that Team 1 Global accepted your cancellation request.
Step-by-step: how to cancel your prepaid SIM service
Prepaid SIM services operate on a pay-as-you-go basis, meaning you do not have an active subscription to terminate in the traditional sense.
Stop using the service and request a refund
- Stop using your Team 1 Global prepaid SIM card immediately.
- You do not need to notify Team 1 Global to stop using the service; it will deactivate automatically if no usage occurs for 90 days.
- If you have unused credit remaining, send a written request for a refund to [email protected] within 30 days of your last usage date.
- Include your phone number, account email and the date of your last usage.
- State: "I request a refund of my remaining prepaid credit balance of [amount in NZD]."
- Provide proof of your unused balance if possible (e.g., a screenshot of your account showing the credit amount).
- This helps Team 1 Global process your refund quickly.
- Wait for a refund confirmation within 30 days of your request.
- Team 1 Global should confirm the refund amount and the expected payment date.
Step-by-step: how to cancel 1GLOBAL for things
1GLOBAL for Things is an enterprise IoT service with longer contract terms, but cancellation rights still apply under New Zealand law.
Submit a termination request via email
- Send a formal termination email to [email protected] with the subject "Termination Request for 1GLOBAL for Things Account [Account ID]".
- Include your full business name, account reference number and the date you want the service to end.
- State your intention clearly: "I hereby request termination of the 1GLOBAL for Things service effective [date]" and request written confirmation.
- If you are within 14 days of sign-up, mention this explicitly and reference your cooling-off period right under the CGA.
- Specify the reason for termination (optional but recommended).
- Request confirmation of the termination date and any final invoice or refund calculation.
- Ask Team 1 Global to confirm whether a refund will be issued and the timeline for payment.
- Send the email and await a written response within 5-10 business days.
- Save all correspondence as evidence of your cancellation request.
- If Team 1 Global disputes your right to cancel or refuses a refund, escalate to the Commerce Commission (see below).
- Yafee recommends retaining all documentation, including your original contract, proof of payment and all cancellation emails.
Refund timeline and what to expect after cancellation
After you submit a cancellation request, Team 1 Global must process any refund owed to you within a reasonable timeframe under New Zealand law.
Refund timelines by service type
| Service type | Refund timeline | Refund method | What triggers a refund |
|---|---|---|---|
| Wearable plans | Within 30 days of cancellation | Original payment method | Cancellation within 14 days of purchase (cooling-off); service defect |
| Prepaid SIM | Within 30 days of refund request | Original payment method | Unused credit balance |
| 1GLOBAL for Things | Within 30-60 days of termination | Bank transfer or original method | Cancellation within 14 days; early termination (if applicable) |
After your cancellation is confirmed
Once Team 1 Global confirms your cancellation, your service will stop at the end of the current billing cycle for wearable plans, or immediately for prepaid services. You will no longer be charged going forward. Yafee recommends you check your bank or credit card statements 5-7 days after the cancellation confirmation date to ensure no further charges appear. If a charge does appear after cancellation, contact your bank immediately and reference your cancellation confirmation email to dispute the transaction.
For refunds, allow 30 days from the date you submitted your cancellation request. If no refund appears after 35 days, send a follow-up email to [email protected] requesting a refund status and expected payment date. Include your original cancellation confirmation number or date.
Common cancellation mistakes and how to avoid them
Cancellation disputes often arise from confusion about the process, and taking preventive steps now saves you time later.
Mistake 1: assuming the service has stopped when you stop using it
Simply ceasing to use your Team 1 Global service does not cancel your subscription or stop future charges. For wearable plans and enterprise services, you must actively submit a cancellation request via the portal or email. If you do not cancel formally, Team 1 Global will continue to charge you at the next billing cycle. Always obtain written confirmation of cancellation.
Mistake 2: cancelling via customer support chat without written follow-up
If you verbally request cancellation via a chat service or phone call, follow up immediately with a written email to [email protected] confirming the request and the date. Chat conversations can be deleted or lost, and Team 1 Global may deny they received a cancellation request. Email creates a timestamped record that protects you in any future dispute.
Mistake 3: not requesting a refund explicitly for prepaid services
For prepaid SIM services, your account will not automatically refund unused credit. You must send a separate written request for a refund within 30 days of your last usage date, specifying the amount you believe is owed. Without this explicit request, Team 1 Global may claim your unused credit has expired or forfeited.
Mistake 4: discarding your cancellation confirmation email
Your cancellation confirmation email is your only proof that you submitted a valid cancellation request. If Team 1 Global later claims it never received your request, or if a charge appears after cancellation, you will need this email to dispute the charge and claim a refund. Keep this email for at least 12 months after cancellation.
Mistake 5: ignoring a refund that does not arrive
If Team 1 Global does not issue a refund within 35 days of your cancellation request, do not assume it will arrive later. Send a follow-up email immediately requesting a refund status. If Team 1 Global ignores this request or refuses to refund, escalate to the Commerce Commission (details below).
What to do if Team 1 Global refuses to cancel or refund
If Team 1 Global declines your cancellation request or refuses to issue a refund you believe you are entitled to, you have formal recourse under New Zealand law.
Escalate to the commerce commission
The Commerce Commission is New Zealand's consumer protection regulator and has the power to investigate complaints of unfair contract terms and breaches of the Fair Trading Act 1986. You can lodge a complaint free of charge at www.comcom.govt.nz/make-a-complaint. Yafee advises including the following in your complaint: your cancellation request email and Team 1 Global's response (or lack thereof), your original contract or terms and conditions, proof of payment and any correspondence regarding the refund. The Commerce Commission will assess whether Team 1 Global's conduct breaches the FTA and may order Team 1 Global to cancel your service or issue a refund.
Dispute the charge with your bank or credit card issuer
If Team 1 Global continues to charge you after cancellation, you can dispute the charge as unauthorised with your bank or credit card provider. Provide your bank with your cancellation confirmation email as evidence that you did not authorise further charges. Your bank can reverse the charge and issue a chargeback, which may result in a refund within 10-20 business days.
Consider small claims if the amount is under nZ$15,000
If Team 1 Global owes you a refund under NZ$15,000, you can file a claim in the District Court using the Disputes Tribunal process (for claims under NZ$5,000) or a formal small claims application (for claims up to NZ$15,000). Yafee recommends consulting a consumer law advisor before pursuing this step, as court processes require formal documentation and evidence. Nevertheless, the threat of a small claims action often prompts Team 1 Global to settle.
Cancellation address and contact information
Use the following contact details to submit your cancellation request to Team 1 Global.
Email cancellation address
Send all cancellation requests to: [email protected]
Use the subject line: "Cancellation Request for Account [Your Account ID/Email]" or "Termination Request for 1GLOBAL for Things Account [Your Account ID]".
Yafee recommends sending your cancellation email from the email address associated with your Team 1 Global account to ensure Team 1 Global can verify your identity and process your request promptly.
Self-care portal access
If you have a wearable plan, you can also cancel via the Team 1 Global self-care portal (teamim.nz or the portal URL listed in your account confirmation email). Log in with your email and password, navigate to "My Plans" or "Subscriptions", and select "Cancel" next to your wearable plan.
Summary and next steps
Cancelling Team 1 Global is straightforward when you follow the right process and understand your consumer rights. New Zealand law protects you with the Consumer Guarantees Act 1993 and Fair Trading Act 1986, meaning you have the right to cancel and claim a refund in most circumstances, even if Team 1 Global's terms suggest otherwise. Yafee has helped thousands of consumers cancel their subscriptions safely and recover refunds they were entitled to by following this same framework: submit a clear written request, retain confirmation, monitor for refunds and escalate to the Commerce Commission if Team 1 Global refuses to cooperate.
Start your cancellation today by sending an email to [email protected], or log in to the self-care portal if you have a wearable plan. Keep all confirmation emails and follow up within 35 days if no refund appears. If you encounter resistance, Yafee recommends lodging a complaint with the Commerce Commission at www.comcom.govt.nz/make-a-complaint with your cancellation correspondence attached. Your consumer rights are real, enforceable and worth asserting.