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Frequently asked questions
Cancel Salt: The Right Way
How to cancel Salt dating app and stop recurring payments in new zealand
What is Salt and why you might want to cancel
Salt is a Christian-focused dating application operating as a digital subscription service across New Zealand. The platform offers a free sign-up tier, but unlocks premium features-unlimited messaging, advanced search filters, and enhanced visibility-through paid monthly subscriptions. You access Salt via the web platform, Apple App Store, or Google Play Store, depending on your device preference.
Many New Zealand users download Salt expecting to connect with like-minded singles, only to discover the service does not deliver the matches or user experience they anticipated. Others commit to a short trial period and then forget about the recurring charge hitting their bank account month after month. Yafee has helped thousands of consumers cancel unwanted subscriptions like Salt and reclaim control over their digital spending.
How Salt billing works
Salt charges you as a recurring digital subscription through whichever platform you signed up on. Your billing method and access depend entirely on whether you subscribed via the Salt website, your Apple ID, or your Google Play account. This is critical: deleting the app or your Salt account does not automatically stop the recurring charge. You must actively cancel through the same channel where you subscribed.
When cancellation makes sense
You should cancel Salt if you no longer use the service, if the quality of matches does not justify the cost, or if you have found a partner and want to pause your search. You may also want to cancel if you are trialling multiple dating apps and need to cut expenses. Yafee recommends reviewing your subscription charges at least quarterly to catch services you have abandoned.
Your consumer rights in new zealand
New Zealand law grants you specific protections when cancelling digital subscriptions like Salt.
Consumer guarantees act protections
Under New Zealand's Consumer Guarantees Act 1993, you have rights if Salt fails to deliver the service as promised or advertised. If the app crashes repeatedly, you cannot access paid features you have paid for, or the service quality is materially below what Salt claims, you may be entitled to a refund, replacement, or repair. These rights apply regardless of what Salt's terms and conditions say.
You also have a right to accurate information before purchase. If Salt's marketing misleads you about features, matches, or user numbers, the Consumer Guarantees Act may protect you from unfair contract terms. The Commerce Commission enforces these protections and investigates complaints against traders who breach consumer law.
Cooling-off rights and timing
Salt's standard terms do not explicitly grant a 14-day cooling-off period for new subscribers in New Zealand. However, if you subscribe through Apple App Store, you benefit from Apple's own refund policy, which allows requests within 14 days in some circumstances. Direct web subscriptions to Salt fall under Salt's discretionary policy, which typically does not guarantee automatic refunds. Yafee advises contacting Salt support immediately if you believe you are entitled to a refund under consumer law.
Your legal position
You have the right to cancel Salt at any time. Your subscription will continue until your current billing period ends unless you turn off auto-renewal before your next renewal date. If Salt has charged you without clear consent or has not provided the service advertised, you may lodge a complaint with the Commerce Commission, which oversees consumer protection in New Zealand.
How to cancel Salt via apple app store
Cancelling through Apple requires you to turn off auto-renewal in your Apple ID settings at least 24 hours before your next billing date.
Step 1: access your apple subscriptions
- Open the App Store app on your iPhone, iPad, or Mac.
- Tap your profile icon in the top right corner.
- Select Subscriptions from the menu that appears.
Step 2: find and manage Salt
- Scroll through your active subscriptions list and find Salt.
- Tap Salt to open your subscription details.
- Select Manage Subscription (or Edit Subscription on older iOS versions).
Step 3: turn off auto-renewal
- Tap Turn Off Auto-Renewal or Cancel Subscription (wording varies by iOS version).
- Confirm the cancellation when prompted-you will see a confirmation message.
- Check your email for an Apple confirmation receipt within minutes.
Your access to Salt's premium features will continue until your current billing period ends. After that date, you will revert to the free tier and no further charges will occur.
How to cancel Salt via google play store
Cancelling through Google Play requires you to manage your subscription in the Google Play app or website at least 24 hours before your next billing date.
Step 1: open google play on your device
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Manage your Google Account.
Step 2: navigate to subscriptions
- Tap the Payments and subscriptions tab at the top of the screen.
- Select Subscriptions from the menu.
Step 3: find Salt and cancel
- Locate Salt in your active subscriptions.
- Tap Salt to open the subscription details.
- Select Cancel subscription.
- Follow the on-screen prompts to confirm cancellation.
- Check your email for a Google Play confirmation receipt.
Your premium access will remain active until the end of your current billing period. Once that period ends, you will lose access to paid features and no further charges will apply.
How to cancel Salt via direct web subscription
If you signed up directly through Salt's website rather than an app store, you must cancel through Salt's account settings or customer support.
Step 1: log into your Salt account
- Visit the Salt website.
- Log in using your email address and password.
- Navigate to your Account Settings or Billing section.
Step 2: locate your subscription and cancel
- Find your active subscription or payment method in your account settings.
- Look for a Cancel Subscription, Manage Subscription, or Billing button.
- Select the option to cancel and confirm when prompted.
- Verify your cancellation by checking your email for a confirmation message.
Step 3: contact Salt support if you cannot find the cancellation option
- Visit Salt's contact page or help centre.
- Submit a support ticket requesting cancellation of your paid subscription.
- Include your account email address and the date you wish to cancel from.
- Retain a copy of your request for your records.
Direct web cancellations typically take effect immediately or at the end of your current billing cycle, depending on Salt's policy. Yafee recommends confirming the effective date of your cancellation in writing.
Pricing and subscription options
Understanding Salt's pricing structure helps you decide whether the subscription justifies its cost and when to cancel.
| Subscription tier | Cost (NZD) | Billing cycle | Key features |
|---|---|---|---|
| Free | $0.00 | Ongoing | Basic profile, limited messaging, standard search |
| Premium (monthly) | $14.99 | Monthly (auto-renews) | Unlimited messaging, advanced filters, enhanced visibility |
| Premium (annual) | $129.99 | Annual (auto-renews) | Unlimited messaging, advanced filters, enhanced visibility-best value |
| Premium Plus | $24.99 | Monthly (auto-renews) | All premium features plus priority support and exclusive filters |
If you have purchased an annual subscription, cancelling before the year ends means you will not receive a refund of the remaining months under Salt's standard terms. However, if you subscribed through Apple or Google Play and cancel within 14 days of purchase, you may request a refund through their respective refund policies.
What happens after you cancel Salt
Cancelling Salt is straightforward, but knowing what to expect next removes uncertainty and helps you manage your account responsibly.
Immediate changes to your account
Once you turn off auto-renewal, your premium access will end at the conclusion of your current billing period. You will not be charged again. Your profile will remain visible to other users (unless you delete it separately), but you will lose access to paid features such as unlimited messaging and advanced search filters.
Reactivating your subscription
If you change your mind, you can resubscribe to Salt through the same method (Apple, Google Play, or web) at any time. Your old profile and messages may be retrievable, depending on how long the account has been inactive.
Deleting your Salt account permanently
Cancelling your subscription does not delete your account. To remove your profile and data entirely, you must request account deletion through Salt's settings or customer support. This step is separate from cancellation and may take 7 to 30 days to process.
Common cancellation mistakes to avoid
Many users accidentally continue paying for Salt because they skip a critical step. You can avoid these pitfalls by following the guidance below.
Mistake 1: deleting the app without turning off auto-renewal
Removing the Salt app from your device does not cancel your subscription. The recurring charge will continue to hit your bank account even though the app is no longer on your phone. You must explicitly turn off auto-renewal through your app store account (Apple or Google) or through Salt's website.
Mistake 2: cancelling your account without cancelling your subscription
Deleting your Salt account (your profile, messages, and personal data) is different from cancelling your subscription. You can delete your account and still be charged for premium access. Always cancel the subscription first through your payment channel, then delete the account if you wish.
Mistake 3: missing the cancellation deadline
Subscriptions auto-renew at the moment your billing period ends. If you turn off auto-renewal just hours before that moment, you may be charged one final time. Yafee recommends cancelling at least 24 hours before your next renewal date to ensure the cancellation takes effect before the charge posts.
Mistake 4: not checking your email for confirmation
After you cancel, both Apple and Google Play send confirmation emails. If you do not receive one within 10 minutes, your cancellation may not have gone through. Log back into your app store account and verify that Salt no longer appears in your active subscriptions.
Refunds and payment recovery
Obtaining a refund for Salt depends on when you cancel and which payment method you used.
Refunds through apple app store
Apple allows refund requests within 14 days of purchase if you request them through your Apple ID account or by contacting Apple Support directly. To request a refund, open the App Store, navigate to your purchase history, find the Salt charge, and select "Report a Problem" or "Request a Refund." Apple will review your request and respond within 3 to 5 business days.
Refunds through google play store
Google Play offers refunds within 48 hours of purchase. Log into your Google Play account, find the Salt subscription charge, and select "Request a refund." If 48 hours have passed, you can still contact Google Play Support to request a refund on a case-by-case basis, particularly if the service was faulty or misleading.
Refunds for direct web subscriptions
Salt's own refund policy does not guarantee refunds for cancelled subscriptions outside of the first 14 days. However, if you can demonstrate that Salt failed to deliver the service as advertised-such as technical failures preventing use of paid features-you may claim a refund under the Consumer Guarantees Act 1993. Contact Salt support with evidence of the fault, and escalate to the Commerce Commission if Salt refuses.
Disputing a charge on your bank account
If Salt continues to charge you after you have cancelled, or if you cannot obtain a refund through the normal channels, you can dispute the charge with your bank. Your bank can reverse unauthorised or erroneous charges and investigate on your behalf. Provide your bank with proof of cancellation (the confirmation email from Apple, Google, or Salt) and proof of the unwanted charge.
How to lodge a complaint if Salt refuses to cancel
If Salt does not honour your cancellation request or continues charging you after you have cancelled, you have formal escalation options.
Step 1: contact Salt directly in writing
- Email Salt's customer support with details of your cancellation request and the date you submitted it.
- Include screenshots or confirmation emails showing you attempted to cancel.
- Request a written response within 7 days confirming your cancellation and refund status.
- Keep all correspondence for your records.
Step 2: file a complaint with the commerce commission
- Visit the Commerce Commission website (comcom.govt.nz).
- Submit a formal consumer complaint if Salt fails to respond or refuses to cancel without valid reason.
- The Commerce Commission will investigate whether Salt has breached consumer law.
- The Commission may require Salt to refund you or take enforcement action.
Step 3: pursue a chargeback through your bank
- Contact your bank and report the unauthorised or disputed charge.
- Provide evidence that you cancelled (confirmation email) and that Salt continued charging you.
- Your bank can freeze the charge and conduct an investigation.
- Most banks will reverse the charge within 7 to 14 days if evidence supports your claim.
Yafee has seen the Commerce Commission take action against subscription services that make cancellation deliberately difficult or fail to honour cancellation requests. Do not accept delays or refusals without evidence.
Checklist: confirming your Salt cancellation
Use this checklist to confirm your cancellation has taken effect and no further charges will occur.
- Confirm your cancellation method: Apple App Store / Google Play Store / Direct web subscription.
- Verify that you received a cancellation confirmation email within 10 minutes.
- Log back into your app store account and confirm Salt no longer appears under active subscriptions.
- Check your next expected billing date-this should be empty or show "Cancelled" status.
- Mark your calendar for one day after your final billing date to monitor your bank account.
- Confirm no charge appears on your bank statement for at least 30 days after cancellation.
- If a charge does appear, contact your bank immediately to dispute it.
- Retain all cancellation confirmations and correspondence for at least 12 months.
When to keep your Salt subscription
Cancelling Salt is not always the right choice. Consider keeping your subscription if the following apply to you.
| Reason to keep | Reason to cancel |
|---|---|
| You are actively using the app and having quality conversations | You have not logged in for more than 2 weeks |
| You have made matches and are pursuing genuine connections | You receive no matches or responses despite active engagement |
| The subscription cost fits your budget and dating goals | The monthly cost ($14.99) no longer aligns with your financial priorities |
| Salt's faith-based community is important to you | You have found a partner or are no longer interested in dating |
| Premium features (unlimited messaging, advanced search) deliver clear value | You feel misled by Salt's promises or marketing claims |
| You intend to reuse your profile within the next 3 months | You are trialling multiple dating apps and need to reduce costs |
Contact details and cancellation address
If you need to contact Salt directly to cancel your subscription or request a refund, use the details below.
Salt support: Contact via the Salt website help centre or in-app support form. For direct cancellation requests, email Salt's customer support team with your account details and cancellation reason.
If Salt's web contact form is unavailable or unresponsive, you can also lodge a formal complaint with the Commerce Commission of New Zealand, which enforces consumer rights and subscription cancellation law across New Zealand.
Yafee has helped thousands of consumers cancel subscriptions like Salt and reclaim control of their recurring expenses. By following the step-by-step instructions above and documenting your cancellation, you ensure the process is swift, compliant, and final. If Salt resists your cancellation, Yafee recommends escalating to the Commerce Commission-you have both legal rights and formal channels to protect yourself.