Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Numberguru, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Numberguru in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Numberguru
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Numberguru subscription with zero hassle
1
Fill in the form
Give us your details and those of your Numberguru subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Numberguru. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Numberguru refuses your cancellation.
Frequently asked questions
Cancel Numberguru: Step-by-Step Guide
How to cancel Numberguru and recover your money in new zealand
What Numberguru is and why you might want to leave
Numberguru is an online phone-number lookup service that grants you access to public-record information through iOS and Android apps or a web account. You subscribe on a monthly or annual basis, depending on which plan you select and which platform you use to register.
If Numberguru no longer serves your needs, Yafee is here to walk you through the cancellation process step by step. Whether you subscribed via the Apple App Store, Google Play, or the Numberguru website directly, you'll find clear instructions below to help you stop billing immediately and protect your legal rights.
Common reasons new zealand users cancel Numberguru
Many subscribers cancel because they've completed their lookup needs, found a more affordable alternative, or realised they don't use the service frequently enough to justify the cost. Others cancel after discovering that simply deleting the app does not stop automatic renewal-a frustrating trap that ensnares thousands of subscribers annually. At Yafee, we've helped countless New Zealanders escape unwanted subscriptions, and Numberguru cancellations are no exception.
Why you need to act now
Your billing cycle may be only days away. If you don't cancel through the correct channel-Apple, Google Play, or Numberguru's website-your account will auto-renew and you'll be charged again. This guide ensures you cancel the right way the first time, without delays or confusion.
Where Numberguru is based and how new zealand consumer law protects you
Numberguru operates from the United States and does not maintain a New Zealand postal address. This distinction matters significantly, because it affects your consumer rights and how you escalate a dispute if Numberguru refuses to refund you.
Your consumer rights under new zealand law
Under the Consumer Guarantees Act 1993, New Zealand consumers have the right to expect services to be of acceptable quality, fit for purpose, and delivered with reasonable care and skill. For digital subscriptions like Numberguru, these rights apply even though the company is US-based.
The Consumer Guarantees Act also provides a cooling-off period for certain purchases, though this varies depending on whether the service has already been delivered or partially used. If Numberguru's terms explicitly exclude this right and you've already used the service, the cooling-off period may not apply. However, if you can prove the service is faulty or unfit for its intended purpose, you have grounds to dispute the charge.
Your legal position: You retain consumer protection rights regardless of Numberguru's location. Keep a copy of your purchase receipt and any communications with Numberguru support. These documents strengthen your position if you need to escalate to the Commerce Commission or your bank.
How to escalate if Numberguru refuses your refund
If Numberguru declines your refund request, contact the Commerce Commission (comcom.govt.nz), which investigates unfair trading practices and breaches of consumer law. You may also dispute the charge through your bank's chargeback process, though Numberguru's terms warn that chargebacks can trigger account suspension.
How to cancel Numberguru depending on how you signed up
The cancellation method you use must match the platform where you subscribed; cancelling the app without cancelling the subscription in the store will not stop your billing.
Cancel if you subscribed via the apple app store (iPhone or iPad)
- Open the Settings app on your iPhone or iPad.
- If you use Face ID or Touch ID, you'll be asked to authenticate.
- Tap your name at the top of the Settings screen.
- This opens your Apple ID menu.
- Select Subscriptions.
- You'll see all active and expired subscriptions linked to your Apple ID.
- Find Numberguru in the list and tap it.
- If you don't see it, scroll down or search for it.
- Tap Cancel Subscription.
- Apple will ask you to confirm the cancellation and may offer you a discount to stay.
- Confirm your cancellation.
- You'll receive a confirmation email from Apple within minutes.
Cancel if you subscribed via google play (Android)
- Open the Google Play app on your Android device.
- Ensure you're signed into the Google account you used to subscribe.
- Tap the menu icon (three horizontal lines) in the top left corner.
- This opens the main menu.
- Select Subscriptions.
- You'll see all active subscriptions on your account.
- Tap Numberguru.
- If you have multiple subscriptions, scroll to find it.
- Tap Cancel subscription.
- Google will ask you to confirm and may offer a retention discount.
- Confirm your cancellation.
- Google will send a confirmation email, and billing will stop at the end of your current billing period.
Cancel if you subscribed directly through numberguru's website
- Visit the Numberguru website and log into your account.
- Use the email address and password you registered with.
- Navigate to your Account Settings or Billing section.
- This is usually found in a menu under your profile icon or account name.
- Locate the Subscriptions or Manage Plan option.
- This page lists your active subscriptions and renewal dates.
- Click Cancel Subscription or similar wording.
- Numberguru may display a retention message or offer a discount.
- Confirm your cancellation and reason (if prompted).
- Complete the cancellation flow.
- Check your email for a confirmation message from Numberguru.
- Save this email as proof of cancellation.
What to expect after you cancel Numberguru
Cancellation is immediate, but your access continues until the end of your current billing cycle. You will not be charged beyond this date.
Timeline after cancellation
Once you confirm cancellation, Numberguru or the app store sends a confirmation email within 24 hours. Your access remains active until your next billing date, at which point your subscription lapses. Yafee recommends saving this confirmation email for at least 12 months, in case you need to dispute a charge or escalate a complaint to the Commerce Commission.
If you're charged after cancellation
Contact Numberguru's support team immediately and reference your cancellation confirmation. If they do not refund you within 10 working days, contact your bank to dispute the charge. Provide your cancellation proof and the confirmation email as evidence. Your bank can reverse the transaction and investigate whether Numberguru's billing system failed to process your cancellation correctly.
Numberguru pricing and plan comparison
Understanding Numberguru's pricing structure helps you evaluate whether the service remains worth your subscription cost.
| Plan | Billing cycle | Cost (NZD) | Renewal date | Best for |
|---|---|---|---|---|
| Standard Monthly | Monthly | $9.99 | Each month | One-off lookups |
| Standard Annual | Annual | $79.99 | 12 months | Frequent users |
| Premium Monthly | Monthly | $19.99 | Each month | Advanced features |
| Premium Annual | Annual | $159.99 | 12 months | Professional use |
| Trial (limited) | Free | Free | N/A | Testing |
Common mistakes when cancelling Numberguru
Cancellation is straightforward, but a few missteps can lead to unwanted charges. Here's what to watch for.
Deleting the app instead of cancelling the subscription
Removing Numberguru from your phone does not stop your subscription. You must cancel through the app store or Numberguru's website to prevent auto-renewal. Many users discover this mistake after being charged for another month.
Cancelling on the wrong platform
If you subscribed via Google Play but cancel via the Apple App Store, your subscription remains active and you'll continue to be charged. Match your cancellation method to your subscription method exactly.
Missing the deadline before auto-renewal
Numberguru charges you on the same date each month or year. If you cancel after this date, you'll be charged before the cancellation takes effect. Yafee advises cancelling at least 3 days before your renewal date to ensure the request processes in time.
Not saving your cancellation confirmation
Without proof of cancellation, disputing a post-cancellation charge is harder. Screenshot or email yourself the confirmation message immediately after you cancel.
How to request a refund from Numberguru
New Zealand consumer law does not automatically entitle you to a refund after you cancel, but circumstances exist under which you have grounds to request one.
When you may qualify for a refund
You have a stronger refund case if you cancel within 14 days of your purchase and have not significantly used the service. Under the Consumer Guarantees Act 1993, if Numberguru's service was unfit for purpose or of unacceptable quality, you can request a refund regardless of when you cancel.
If you were charged after your cancellation date due to Numberguru's billing error, you are entitled to a full refund of the erroneous charge.
Steps to request a refund
- Contact Numberguru's support team via their website contact form or email.
- Include your account email, subscription plan, cancellation date, and the date you were charged.
- Explain your reason for the refund request clearly.
- For example: "I cancelled on [date] but was charged on [date]" or "The service did not meet my needs within the trial period."
- Attach or reference your cancellation confirmation email.
- This proves you cancelled before the charge occurred.
- Request a response within 10 working days.
- This aligns with New Zealand consumer expectations and the Commerce Commission's guidelines.
- If Numberguru declines, escalate to your bank or the Commerce Commission.
- Provide all correspondence and proof of cancellation.
Numberguru's contact and billing address
For cancellations, billing disputes, or refund requests, use Numberguru's online contact form on their website. Numberguru does not maintain a New Zealand postal address and does not list a direct phone number for customer support in New Zealand.
If you must send a formal legal notice regarding a refund or dispute, Numberguru's US address for legal notices is typically found in their Terms of Service. Yafee recommends sending such correspondence via registered email or post and keeping proof of delivery.
Why yafee helps you cancel confidently
Cancelling a subscription should be simple, but when companies make the process difficult, your consumer rights matter. Yafee has helped thousands of New Zealand consumers cancel unwanted subscriptions, dispute unauthorised charges, and recover refunds from services like Numberguru. Whether you need step-by-step guidance, help escalating to the Commerce Commission, or advice on your legal standing under the Consumer Guarantees Act 1993, Yafee translates legal frameworks into plain, actionable steps.
Your cancellation is valid from the moment you confirm it. Your access may continue until the end of your billing cycle, but no further charges will occur. If Numberguru charges you after cancellation, your bank and the Commerce Commission are your enforcement tools. Yafee ensures you have the knowledge and confidence to exercise those rights.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Numberguru?
Join over 30,000 users who already trust us.