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Frequently asked questions
Cancel Myscore: The Complete Guide
How to cancel Myscore in new zealand: your complete legal guide and step-by-step process
What Myscore is and why you might want to leave
Myscore is a live-scores and sports-results platform that delivers real-time match updates, detailed statistics and premium features across web and mobile apps. Many New Zealand sports enthusiasts use it to follow football, cricket, rugby and other events as they happen. However, if you've signed up and now want to step away, or if you're being charged without actively using the service, cancelling should be straightforward under New Zealand consumer law.
Understanding what Myscore offers
Myscore functions as both a website and mobile application, accessible through your browser or via the App Store and Google Play. The service provides live scores, match statistics, team information and real-time notification features. Most users access their account through a member dashboard or directly within the mobile app. If you subscribed to unlock premium features, you're paying for enhanced content and ad-free browsing.
Common reasons to cancel Myscore
You might cancel because you no longer follow sports regularly, prefer a different app, or find the subscription cost no longer fits your budget. Some users discover they were charged after a free trial ended without clear consent. Others simply moved on to competing services. Whatever your reason, Yafee is here to help you navigate the process cleanly and legally.
Your consumer rights and what new zealand law guarantees
Your right to cancel a subscription service is grounded in the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which apply to all subscription services sold to New Zealand consumers. These laws protect you regardless of whether you signed up online or through an app.
The consumer guarantees act 1993 and your protection
The Consumer Guarantees Act 1993 ensures that any service you pay for must be of acceptable quality, fit for purpose and supplied with reasonable care. If Myscore fails to deliver the service described, or if you were not given clear information about billing and cancellation terms before you subscribed, you have grounds to dispute the charge. Furthermore, the Act requires suppliers to make cancellation straightforward and not deliberately obscure.
Fair trading act 1986 and misleading conduct
The Fair Trading Act 1986 prohibits misleading or deceptive conduct in trade. If Myscore charged you without obtaining clear consent, buried cancellation options, or misrepresented the cost of the service, you can lodge a complaint with the Commerce Commission, New Zealand's primary consumer enforcement body. In accordance with the Fair Trading Act, any subscription service must provide you with transparent billing information and an obvious cancellation mechanism.
Your legal position
You have the statutory right to cancel your Myscore subscription at any time. The law does not require you to wait until a specific date or provide a reason. You are entitled to clear, accessible cancellation options and written confirmation of your cancellation request. If Myscore continues to charge you after you cancel, that constitutes unlawful billing under the Consumer Guarantees Act and the Fair Trading Act. In that case, you may dispute the charge with your bank or card issuer and lodge a formal complaint with the Commerce Commission.
How to cancel Myscore through your account dashboard
Cancelling through your member dashboard is the fastest and most secure route if you signed up directly through Myscore's website.
Step 1: log in to your Myscore account
Visit the Myscore website and enter your email address and password to access your member dashboard. If you have forgotten your password, click the "Forgot Password" link and follow the reset instructions sent to your email. Ensure you use the same email address and browser as you did when you originally subscribed.
Step 2: navigate to your account settings and billing section
Once logged in, locate your account settings or user profile menu. This is typically accessible via a gear icon, profile avatar or "My Account" link at the top of the page. Click on the account settings option and then look for a "Billing," "Subscription" or "Payments" tab within your profile.
Step 3: find and click the cancel subscription button
In your billing or subscription section, you should see a "Cancel Subscription," "Manage Subscription" or "End Membership" button. Click this button to initiate your cancellation request. If the button is not immediately visible, scroll down or check within an expandable menu labelled "Subscription Details" or "Active Plans."
Step 4: confirm your cancellation and record the confirmation
Myscore may ask you why you are leaving or offer you a discount to stay. You are not obligated to accept any retention offer or provide a reason for cancellation. Proceed to the final confirmation screen and take a screenshot or note the confirmation number displayed. Save any confirmation email that Myscore sends to your registered email address immediately after cancellation.
Cancelling Myscore if you subscribed through apple app store or google play
If you signed up for Myscore through the App Store or Google Play, you must cancel through those platforms, not directly through Myscore's website.
Cancelling through apple app store on iOS
- Open the App Store on your iPhone or iPad and tap your profile icon in the top right corner.
- You should see your name and Apple ID email displayed.
- Tap "Subscriptions" from the menu that appears.
- This shows all active subscriptions linked to your Apple ID.
- Locate "Myscore" in the list and tap it.
- If Myscore does not appear, your subscription may already be cancelled.
- Tap "Cancel Subscription" or "Cancel Free Trial" depending on your status.
- Apple will confirm your cancellation immediately.
- Take a screenshot of the cancellation confirmation page.
- This is your proof of cancellation if you later dispute a charge.
Cancelling through google play store on android
- Open the Google Play Store app on your Android device and tap your profile icon in the top right corner.
- You should see your Google Account name displayed.
- Tap "Manage subscriptions" from the menu options.
- This displays all subscriptions associated with your Google Account.
- Select "Myscore" from your active subscriptions list.
- If Myscore does not appear, your subscription may already be cancelled.
- Tap "Cancel subscription" or "Unsubscribe."
- Google Play will ask you to confirm your decision.
- Confirm the cancellation and take a screenshot of the final confirmation screen.
- Keep this image as evidence of your cancellation date.
What happens after you cancel Myscore
Cancellation does not always mean immediate loss of access. Understanding the timeline protects you from unexpected charges and confusion.
Immediate effects of cancellation
Once you cancel, Myscore should send you a confirmation email within 24 hours. This email will confirm your cancellation date and specify when your access ends. In most cases, you retain access until the end of your current billing period. For example, if you cancel on 15 June but your next charge was due on 30 June, you can use Myscore until 29 June, then lose access on 30 June without being charged again.
Checking your bank statement after cancellation
Monitor your bank statement and credit card for the next two billing cycles after cancellation. If Myscore charges you after your confirmed cancellation date, that charge is unlawful. Contact your bank immediately and dispute the charge as unauthorized. Provide your cancellation confirmation email as evidence. Yafee recommends you keep cancellation confirmations for at least 12 months.
Refunds and credit for charges after cancellation
If Myscore charges you after you cancelled, your right to a refund depends on how quickly you dispute it and whether you can prove cancellation.
Disputing unauthorized charges with your bank
If Myscore charged you after your confirmed cancellation, contact your bank or card issuer within 30 days of the disputed charge. Provide your cancellation confirmation email and explain that you cancelled but were charged again. Your bank can initiate a chargeback dispute on your behalf. Most banks in New Zealand will refund you while they investigate, but you must act quickly.
Claiming a refund directly from Myscore
If you wish to claim a refund directly from Myscore, send a formal email to their support address (see contact details at the end of this guide). Reference your cancellation confirmation number and state that you were charged after cancellation. Request a full refund of the unauthorized charge and give them 14 days to respond. If Myscore refuses or does not respond, escalate to the Commerce Commission.
Common mistakes to avoid when cancelling Myscore
You are not alone if you have delayed cancellation or felt uncertain about the process. The following mistakes can cost you money or leave you without evidence of your cancellation.
Deleting the app without cancelling your subscription
Deleting the Myscore app from your phone does not cancel your subscription. The app and the subscription are separate. Deleting the app merely removes the software from your device; your account remains active and billing continues. You must explicitly cancel through the website, app dashboard, or your payment platform (App Store or Google Play). Yafee strongly advises you to cancel first, then delete the app if you wish.
Forgetting to cancel a free trial before the paid period begins
Many Myscore trials offer a free period lasting 7 to 30 days. If you do not cancel before the trial ends, you will be charged automatically. Mark your calendar with a reminder three days before the trial expiration date. Alternatively, cancel immediately after signing up if you know you do not want to be charged. Do not assume the service will remind you before charging.
Not saving your cancellation confirmation
If you cancel but do not save the confirmation email or screenshot, you have no proof if Myscore continues to charge you. Always take a screenshot of the final cancellation screen or forward the confirmation email to yourself and store it in a dedicated folder. This evidence is essential if you must escalate a dispute to the Commerce Commission or your bank.
Cancelling through the wrong channel
If you subscribed through Apple App Store, cancelling via the Myscore website will not work. You must cancel through the App Store. Similarly, if you subscribed through Google Play, you must cancel through Google Play, not the Myscore website. Cancelling through the wrong channel leaves your subscription active and charges will continue. Verify where you subscribed before you cancel.
What to do if Myscore refuses to cancel your subscription
If you attempt to cancel and Myscore does not provide a clear cancellation button, hides the cancellation option, or explicitly refuses your cancellation request, that is a breach of consumer law. Your right to cancel is absolute and cannot be removed by the service provider's terms and conditions.
Escalating to the commerce commission
If Myscore refuses to cancel your subscription or makes cancellation deliberately difficult, lodge a formal complaint with the Commerce Commission (www.comcom.govt.nz). The Commerce Commission enforces the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 across all New Zealand businesses. Provide your cancellation request (email or screenshot), the date you attempted to cancel and evidence that Myscore refused or obstructed your request. The Commerce Commission can compel Myscore to cancel your subscription and may impose penalties for unfair conduct.
Disputing the charge with your bank
While your complaint proceeds with the Commerce Commission, also dispute any charges after your attempted cancellation with your bank. Explain that you attempted to cancel but were refused. Your bank can reverse the charge while Myscore is under investigation. Yafee recommends you pursue both paths simultaneously to protect your money.
Pricing and billing overview
Understanding Myscore's pricing structure helps you verify that your cancellation has taken effect and no further charges occur.
| Plan type | Typical cost (NZD) | Billing cycle | Cancellation timing |
|---|---|---|---|
| Free trial | $0 for 7-30 days | One-time (expires or converts) | Before trial end date |
| Monthly subscription | $4.99-$9.99 | Every 30 days | Before next billing date |
| Annual subscription | $49.99-$99.99 | Every 365 days | Before renewal date |
| Premium ad-free | $7.99-$12.99 | Monthly or annual | Before next charge date |
Your cancellation checklist
Use this checklist to ensure you have completed every step and protected yourself legally.
- Log in to your Myscore account (website, App Store or Google Play, whichever applies to you).
- Confirm you are using the correct email address and device.
- Navigate to your subscription or billing section and locate the cancel option.
- If no cancel button is visible, note the date and take a screenshot.
- Click "Cancel Subscription" or equivalent button and confirm your cancellation.
- Do not accept any retention offers unless you wish to continue.
- Take a screenshot of the cancellation confirmation page.
- Ensure the date and confirmation number are visible.
- Save any confirmation email from Myscore to a dedicated folder.
- Forward it to an email address you check regularly.
- Set a calendar reminder to check your bank statement 5 days after your next billing date.
- Verify that no charge appears after your cancellation date.
- If charged after cancellation, contact your bank within 30 days to dispute the charge.
- Provide your cancellation confirmation as evidence.
Contacting Myscore for support and escalation
If you encounter problems during cancellation or need to dispute a charge, use the contact methods below. Yafee recommends all communications be sent by email so you have a written record.
Myscore customer support
Myscore does not publish a specific New Zealand customer service address. Consequently, you may need to contact their US-based support team. You can typically reach Myscore support through the "Contact Us" or "Help" section within the app or website. Request a response in writing and keep copies of all correspondence. If Myscore does not respond within 14 days, escalate to the Commerce Commission.
Escalation to the commerce commission
The Commerce Commission is New Zealand's primary consumer protection authority. You can lodge a formal complaint online at www.comcom.govt.nz or contact them by phone at 0800 943 600. Provide the following information in your complaint:
- Your name, contact details and proof of purchase (receipt or bank statement showing the charge).
- Date you attempted to cancel and the method you used.
- Evidence that cancellation was refused or obstructed (email replies, screenshots).
- Dates of any unauthorized charges after cancellation.
- Copies of your cancellation confirmation email and screenshots.
Comparing Myscore with alternative sports-tracking services in new zealand
Before cancelling, you may wish to explore similar services to ensure you are not losing essential features.
| Service name | Live scores | Cost (NZD) | App availability | Best for |
|---|---|---|---|---|
| Myscore | Yes (real-time) | $4.99-$12.99/month | iOS, Android, web | Multi-sport coverage |
| ESPN | Yes (real-time) | Free with ads; $10.99/month premium | iOS, Android, web | US-focused, some international |
| OneFootball | Yes (football only) | Free with ads; $4.99/month premium | iOS, Android, web | Football (soccer) specialists |
| Cricket.com.au | Yes (cricket only) | Free | Web-based | Australian and international cricket |
| Sky Sport | Yes (NZ focus) | $19.99-$39.99/month | iOS, Android, web | New Zealand premium sports |
Summary and next steps
Cancelling Myscore in New Zealand is your legal right under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. You can cancel through the Myscore website, the Apple App Store, or Google Play, depending on where you subscribed. The process takes fewer than five minutes, and you must receive a written confirmation of your cancellation. Save this confirmation for at least 12 months.
If Myscore continues to charge you after cancellation, dispute the charge with your bank within 30 days and lodge a complaint with the Commerce Commission. The Commerce Commission can compel Myscore to refund unauthorized charges and may impose penalties for breaching consumer law.
Yafee has helped thousands of New Zealand consumers cancel unwanted subscriptions and recover unauthorized charges through clear, legal guidance and step-by-step support. Our platform provides you with templates, proof-of-cancellation checklists and direct access to your consumer rights under New Zealand law. Yafee makes cancellation transparent, affordable and faster than navigating the process alone. If you need further assistance with Myscore or any other subscription dispute, visit Yafee today and take control of your spending.