How to cancel Inflow and stop ADHD app charges in new zealand

What Inflow is and why you might cancel

Inflow is a subscription-based mobile application designed to support people with ADHD through structured learning modules, timed focus sessions, and productivity coaching. You access the service via the Apple App Store, Google Play, or Inflow's website. The platform operates on a recurring subscription model, with optional one-on-one coaching add-ons layered on top of the base monthly or annual fee.

The service works well for users seeking ADHD-specific strategies and structured task management tools. Many subscribers combine the app with co-working sessions or dedicated coaching plans. However, if the subscription no longer serves your needs, the cost exceeds your budget, or you've found a more suitable alternative, you have every right to cancel. Yafee specializes in helping New Zealand consumers navigate subscription cancellations with confidence and clarity, and Inflow cancellation follows a straightforward legal process under New Zealand consumer protection law.

Common reasons to cancel Inflow

You might cancel because the subscription cost (around NZD $36 per month) strains your budget, the app's interface or content does not align with your learning preferences, you have transitioned to other productivity tools, or you simply want to pause your membership temporarily. Whatever your reason, New Zealand law protects your right to cancel a subscription service without penalty, provided you follow the correct procedure. Yafee is here to guide you through that process step by step.

Your legal foundation for cancellation

Your right to cancel Inflow rests on the Consumer Guarantees Act 1993 (CGA), which protects all New Zealand consumers entering service contracts. Additionally, if you subscribed through a digital platform (Apple App Store or Google Play), the platform's own cancellation terms apply as a layer above Inflow's policy. Inflow's terms of service state that cancellation must be submitted in writing via post if you wish to opt out of arbitration; however, app-store-mediated cancellations bypass this requirement entirely because the platform operator (Apple or Google) handles the transaction. Understanding which channel you used to subscribe determines your cancellation pathway.

Inflow pricing and what you are paying for

Before cancelling, review your subscription cost and billing cycle to ensure you are not paying for unused time after your cancellation request takes effect.

Prices shown are approximate NZD conversions from USD and may vary slightly depending on your app store, your payment method, and current exchange rates. All subscriptions renew automatically unless you submit a valid cancellation request at least 24 hours before your next billing date. Yafee recommends auditing your Inflow usage over the past three months; if you have opened the app fewer than ten times, cancellation is likely the right financial decision.

How to cancel Inflow on the apple app store

If you subscribed to Inflow through the Apple App Store, Apple manages both your subscription and the cancellation process. Inflow cannot process cancellations for app-store subscriptions; you must handle this through your Apple Account.

Step 1: access your apple subscription settings

1. Open the Settings app on your iPhone, iPad, or Mac.
2. Tap or click your name at the top of the screen, then select Subscriptions. (On older iOS versions, navigate to Settings > iTunes & App Store > Apple ID > View Apple ID > Subscriptions.)

Step 2: locate and cancel Inflow

1. Scroll through the list and find Inflow.
2. Tap Inflow to open its subscription details.
3. Select Cancel Subscription and confirm your cancellation choice.
4. Apple will ask you to confirm your reason for cancellation (this is optional feedback for Apple, not a legal requirement).

Step 3: verify your cancellation and timing

• Submit your cancellation request at least 24 hours before your next renewal date. Apple enforces this window strictly; if you cancel after your billing date, you will be charged for the next cycle.
• Your Inflow access continues until the end of your current billing period. You will not lose access mid-month.
• Take a screenshot of the cancellation confirmation page for your records.

How to cancel Inflow on google play

If you subscribed via Google Play (the official Android marketplace), Google handles your subscription management and cancellation. As with Apple, Inflow cannot process this cancellation directly.

Step 1: access your google play subscription settings

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top right corner.
3. Select Payments and subscriptions, then tap Subscriptions.

Step 2: locate and cancel Inflow

1. Find Inflow in your active subscriptions list.
2. Tap Inflow to view your subscription details.
3. Select Cancel subscription and confirm.

Step 3: confirm the cancellation date

• Your access expires at the end of your current billing period, not immediately.
• Cancel at least 24 hours before your renewal date to avoid an unwanted charge.
• Save a screenshot of the cancellation confirmation for your protection.

How to cancel if you subscribed directly through Inflow

If you subscribed directly on Inflow's website (not through an app store), you must follow Inflow's own cancellation procedure. This pathway is less common but applies if you paid Inflow directly via credit card.

Step 1: locate inflow's cancellation policy

1. Visit the Inflow website and log into your account.
2. Navigate to your account settings or billing section (usually under "Account" or "Profile").
3. Look for a "Manage Subscription" or "Billing" link.

Step 2: submit your cancellation request

• If an in-app or in-browser cancellation button is available, use it immediately and save your confirmation.
• If no self-service option exists, Inflow's terms require you to submit a written cancellation request by post. See the "Cancellation address and formal notice" section below.
• Send your request at least 14 days before your next billing date to ensure processing before renewal.

Step 3: monitor your account

• After submitting, verify that no charge appears on your next billing date.
• If a charge occurs after your cancellation request, contact your bank immediately and provide a copy of your cancellation notice.

Your consumer rights and what they mean for you

New Zealand law grants you strong protections when cancelling a subscription service. Your legal position is grounded in the Consumer Guarantees Act 1993 and the contract law principles that govern service agreements.

Your legal position

Under the Consumer Guarantees Act 1993, every service contract (including Inflow) must meet the legal guarantee that the service is "of a kind, quality, state and finish that would be acceptable to a reasonable consumer in light of its nature" and that it is "rendered with due care and skill and in a timely manner." If Inflow fails to meet this standard, you may have grounds to cancel and claim a refund, even outside a standard cancellation window. Furthermore, if you cancel as an ADHD app user and Inflow continues to charge you after your cancellation request, the Commerce Commission (New Zealand's primary consumer protection authority) treats this as misleading or deceptive conduct. You can file a formal complaint with the Commerce Commission if Inflow refuses to stop billing.

Right to cancel without penalty

You have the right to cancel Inflow at any time, provided you meet the procedural requirements of your chosen platform (Apple, Google, or Inflow direct). No contract clause can override your right to terminate a subscription service. If Inflow's terms attempt to lock you into a commitment or charge a cancellation fee, those terms are likely unenforceable under New Zealand consumer law.

Right to a refund

If you cancel before your renewal date, you are not entitled to a pro-rata refund for unused time, unless Inflow offers one voluntarily or its terms explicitly promise one. This is standard contract law; you pay for the period through your billing date, and that period is deemed fully used when you receive access. However, if Inflow charges you after you submit a valid cancellation request, you have the right to dispute that charge with your bank and request a refund as a fraudulent or unauthorized transaction. Many consumers successfully retrieve these refunds by filing a chargeback with their card issuer.

What happens after you cancel Inflow

Cancellation takes effect at the end of your current billing period, not immediately. Understanding the timeline prevents surprise charges and helps you plan your transition to an alternative service.

Timeline and access loss

1. You submit your cancellation request (via app store or direct to Inflow).
2. Your account remains active and fully functional until your billing date passes.
3. On or shortly after your next billing date, Inflow stops providing access. You will no longer be able to log in.
4. No further charges appear on your payment method after that date.

What to do with your Inflow data

• Before your access expires, export or screenshot any personal progress data, task logs, or coaching notes you wish to keep. Inflow does not guarantee data retention after cancellation.
• If you plan to resubscribe later, your data may or may not be recoverable; check Inflow's data retention policy or contact their support team.

How to transition smoothly

Yafee recommends identifying a replacement ADHD tool or productivity app before your Inflow access ends. This prevents a gap in your routine management and helps you avoid signing up for a paid trial at the last minute. Popular alternatives include Todoist, Notion, TickTick, and Apple Reminders; many offer free tiers or trial periods.

Common mistakes to avoid when cancelling

Cancellation is straightforward, but a few missteps can lead to unwanted charges or confusion. Here is how to stay safe and protect yourself.

Mistake 1: cancelling too close to your renewal date

If you cancel on the same day as your billing date, you may be charged before your cancellation is processed. Always cancel at least 24 hours (preferably 48 hours) before your renewal date. Check your renewal date in your subscription settings before submitting any cancellation request.

Mistake 2: cancelling in the wrong place

If you subscribed via Apple App Store but then try to cancel directly through Inflow's website, your cancellation will not process. You must cancel through the same platform where you subscribed. Yafee emphasizes this point: app-store cancellations must go through the app store; direct-subscription cancellations must go directly to Inflow.

Mistake 3: failing to document your cancellation

Always take a screenshot or save a confirmation email showing your cancellation request and the timestamp. If Inflow charges you again or disputes your cancellation, this proof is essential when disputing the charge with your bank or filing a complaint with the Commerce Commission.

Mistake 4: assuming the app stops working immediately

Inflow access typically continues until the end of your billing period, even after you submit a cancellation request. This is standard practice and is not a sign that your cancellation failed. However, if you are charged on your next renewal date despite submitting a cancellation request, escalate immediately (see next section).

What to do if Inflow refuses to cancel or continues charging

If Inflow fails to honor your cancellation request and charges you again, you have several legal remedies available. Yafee recommends acting quickly to protect your consumer rights.

Step 1: contact Inflow directly

1. Email Inflow's support team with your cancellation request confirmation and a clear statement: "I submitted a valid cancellation request on [date]. I was charged on [date] after my cancellation. I demand an immediate refund and confirmation that my subscription is now cancelled."
2. Request a written response within 5 business days.
3. Keep a copy of all correspondence.

Step 2: dispute the charge with your bank

1. Contact your bank or card issuer and report the charge as unauthorized or fraudulent.
2. Provide your cancellation confirmation (screenshot or email) as evidence.
3. Your bank will initiate a chargeback process, typically recovering the funds within 30 days.

Step 3: lodge a complaint with the commerce commission

1. If Inflow continues to charge you after your cancellation request, visit www.comcom.govt.nz and file a formal consumer complaint.
2. Attach all evidence: your cancellation confirmation, the unauthorized charges, and copies of your support emails to Inflow.
3. The Commerce Commission investigates and can compel Inflow to refund you if it finds evidence of misleading conduct or failure to honor cancellation requests.

Step 4: escalate to a dispute resolution service

If the Commerce Commission's investigation does not resolve the issue, you may be eligible to pursue a claim through a dispute resolution scheme. Yafee recommends asking your bank whether it uses the Banking Ombudsman or another approved dispute resolution provider. These services offer free, independent resolution and can force Inflow to reimburse you.

Cancellation checklist

Use this checklist to ensure your cancellation is processed correctly and your account is fully terminated.

Cancellation address and formal notice

If you subscribed directly to Inflow and cannot find an in-app cancellation option, Inflow's terms require written cancellation notice by post. Send your cancellation request to the following address, with a copy for your records.

Inflow (UK operations)
Inflow Ltd
[Address information not publicly listed in standard terms; contact Inflow support for the current mailing address]

In your letter, include:

• Your full name and email address associated with the Inflow account.
• Your account ID or subscription reference number (found in your billing confirmation emails).
• The date of your cancellation request.
• A clear statement: "I hereby request cancellation of my Inflow subscription effective [your next renewal date]. Please confirm receipt and cancellation in writing."
• Send the letter via registered post (New Zealand Post's Registered Mail service) to obtain proof of delivery.

Keep a copy of your letter and the postal receipt. If Inflow does not respond within 14 days or charges you after your cancellation effective date, escalate to the Commerce Commission with your postal proof as evidence.

Why yafee helps you cancel with confidence

Yafee specializes in guiding New Zealand consumers through subscription cancellations with legal precision and plain-language clarity. Our team understands the Consumer Guarantees Act, the Commerce Commission's enforcement priorities, and the specific cancellation procedures for over 500 subscription services in New Zealand, including Inflow. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and understand their consumer rights without legal jargon or confusion. Whether you are cancelling because the service no longer fits your needs or you have been overcharged, Yafee is your trusted partner in taking control of your subscriptions and your wallet.