Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Hero, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Hero in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Hero
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Hero subscription with zero hassle
1
Fill in the form
Give us your details and those of your Hero subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Hero. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Hero refuses your cancellation.
Frequently asked questions
Cancel Hero: The Right Way to Avoid Surprises
How to cancel Hero internet and medication services in new zealand
Understanding Hero and its two service lines
Hero operates two distinct product offerings in New Zealand, and identifying which service you use is essential before you cancel. Hero Internet provides cloud-based phone plans for individuals and small businesses, while Hero Health offers a smart medication dispenser paired with subscription support. Yafee has observed that confusion between these two services often delays cancellation, so this guide separates both pathways clearly.
Hero internet VoIP phone service
Hero Internet delivers flexible month-to-month phone plans with no long-term contract lock-in. You select a tiered plan that includes a local New Zealand number, a defined calling allowance, and pay-as-you-go rates for calls beyond your plan. Billing continues on a rolling monthly basis until you formally submit a cancellation request. Many users appreciate the flexibility, but this also means you must actively end the service-it does not stop automatically when you stop using it.
Hero health smart medication dispenser
Hero Health is a separate subscription service centred on a smart device that reminds you to take medication, manages refills, and connects you to support. The service typically includes a 30-day risk-free trial period during which you can return the device for a full refund. After the trial window closes, cancellation becomes subject to Hero's depreciation policy and early termination terms, which can reduce your refund amount.
Why you might want to cancel Hero services
Your reasons for cancelling shape the process and determine which consumer protections apply. Yafee recommends documenting your motivation in writing when you contact Hero, as this record helps if billing disputes or refund claims arise later.
Reasons to cancel Hero internet
You may switch providers because a competitor offers better pricing in your area, you have relocated and require a new connection, or your business no longer needs a dedicated phone line. Some users cancel to port their number to another provider or consolidate multiple services under a single operator. Others find that Hero's calling plan no longer matches their usage pattern. Whatever your reason, maintaining written evidence of your cancellation request is prudent.
Reasons to cancel Hero health
Users cancel the medication dispenser when the device does not integrate smoothly into their routine, the monthly subscription cost becomes unaffordable, or their medication needs change. Family members sometimes take over medication management, making the device redundant. If you remain within the 30-day risk-free window, you can return the device without financial penalty. However, after the trial expires, depreciation charges and early termination fees may apply, meaning your cancellation decision becomes both a practical and financial calculation.
Your legal position under new zealand consumer law
New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect your right to cancel services and return goods. These laws form the foundation of your cancellation rights, and understanding them ensures you enforce your position if Hero resists your request.
What the law guarantees when you cancel
The Consumer Guarantees Act requires that services provided match the description given by Hero and remain fit for the purpose you intended. If Hero Internet fails either test-for example, if call quality is persistently poor or the service drops regularly-you can cancel and claim a refund even outside any stated trial period. Similarly, Hero must honour any cancellation clause in their terms of service; if their contract permits month-to-month cancellation, they cannot force you to stay longer or impose penalties beyond the notice period they specify.
The Fair Trading Act 1986 prohibits misleading or deceptive conduct. If Hero's marketing promised features you did not receive, or if they misrepresented the trial period or refund terms, you have grounds to cancel and pursue a refund under consumer protection law, regardless of their standard cancellation policy.
Billing disputes and the 30-day challenge window
You must raise any billing dispute within 30 days of the invoice date. After 30 days, you lose the statutory right to challenge that charge. Consequently, you should review your final Hero bill closely before the cutoff and request an itemised statement showing every charge. If any line item appears incorrect-for instance, charges after your cancellation date or unexpected fees-email Hero support immediately with evidence such as screenshots, call logs, or payment confirmations. Yafee emphasises that documenting this dispute contemporaneously strengthens your position if Hero disputes your claim later.
Device returns and the refund timeline
When you return a Hero Health device during the 30-day trial period, the Consumer Guarantees Act provides a 12-month window to claim a refund if the device is faulty or does not match Hero's description. After the trial ends, you fall under Hero's contractual terms; however, the Fair Trading Act still protects you against unreasonable charges. If Hero imposes excessive depreciation or refuses a refund without legitimate grounds, you can escalate the complaint to the Commerce Commission (the New Zealand consumer enforcement body) or apply to a local disputes tribunal for adjudication.
How to cancel Hero internet in new zealand
Cancelling your Hero Internet service requires you to submit a formal request and verify the effective cancellation date. Follow these steps to ensure a clean exit.
Step 1: verify your Hero account and current plan details
Log into your Hero Internet account online or gather your most recent invoice. Note your account number, phone number, and current plan name. This information streamlines your cancellation request and prevents confusion if Hero's support team has multiple accounts on file. Take screenshots of your account dashboard for your records.
Step 2: contact Hero support with your cancellation request
Hero does not publicly list a dedicated cancellation hotline, so you must contact their general support team. Use the contact methods available on Hero's website or in your account portal. When you reach support, explicitly state: "I wish to cancel my Hero Internet service, effective [your preferred cancellation date]." Request written confirmation of your cancellation request via email. Yafee advises against relying on phone conversations alone, as you need a timestamped record if Hero later disputes whether you cancelled.
Step 3: specify your cancellation effective date
Most month-to-month phone services allow cancellation with notice equivalent to one billing cycle (typically 30 days). Confirm with Hero whether they require 30 days' notice or a different period. Your cancellation effective date should align with the end of your current billing cycle-for example, if your billing renews on the 15th of each month and you cancel on the 1st, your service should end on the 15th of the following month. This prevents you from being charged for a partial month.
Step 4: arrange number porting if required
If you intend to keep your Hero phone number and transfer it to another provider, you must request a port authorisation code (also called a losing provider authorisation or LPA) from Hero before cancellation. Provide this code to your new provider, who will manage the port during their onboarding process. Do not cancel Hero's service until your new provider confirms the number has ported successfully; otherwise, you risk losing the number permanently. Yafee recommends requesting the port code as a separate step from your cancellation notice, as they are technically independent processes.
Step 5: confirm cancellation in writing
Once you have spoken to Hero support, send a follow-up email to Hero's support address (obtain this from their website or your account portal) restating your cancellation request, the effective date, and your account details. Copy and paste any verbal confirmation you received, and request written acknowledgement that your cancellation is scheduled. This email becomes your proof of cancellation if Hero later attempts to charge you after your service should have ended.
Step 6: monitor your account and final bill
After your cancellation date passes, log into your Hero account and verify that the service is no longer active. Wait for your final invoice to arrive (usually within 7 to 14 days). Review it carefully for any unexpected charges, early termination fees, or line items dated after your cancellation effective date. If the bill appears incorrect, contact Hero support immediately and reference your cancellation confirmation email. Yafee notes that this final review is critical because you have only 30 days from the invoice date to challenge any charges.
How to cancel Hero health medication dispenser service
Cancelling Hero Health depends on whether you are within the 30-day risk-free trial period or have committed to the subscription beyond that window.
Cancelling within the 30-day risk-free trial
If you are within the trial period, Hero Health's terms permit you to return the device for a full refund with no questions asked. Contact Hero Health support (via their website or the contact details on your invoice), state that you wish to cancel and return the device, and request a return shipping label or instructions. Hero should provide a prepaid return shipping label so that you incur no cost. Pack the device securely, send it back via the provided label, and keep your tracking number. You should receive your full refund within 7 to 10 business days of Hero receiving the returned device. Retain the return tracking confirmation and your refund receipt for your records.
Cancelling after the 30-day trial period
After the trial expires, you remain bound by Hero Health's subscription agreement, which typically includes depreciation charges and early termination fees. Nevertheless, you retain the right to cancel at any time. Send an email to Hero Health support stating your intention to cancel the subscription effective [your preferred date, usually 30 days from submission to align with the next billing cycle]. Request an itemised quote showing the early termination fee, any depreciation charge applied to the device, and the refund amount you will receive. Review this quote carefully; if the charges seem excessive or unjustified, you can dispute them under the Consumer Guarantees Act or Fair Trading Act before accepting the terms. Once you agree to proceed, Hero will calculate your refund, and you may be required to return the device. Yafee recommends obtaining written confirmation of the final refund amount before you return anything.
Your legal position if Hero refuses your cancellation
If Hero Health denies your cancellation request or charges you beyond the agreed cancellation date, you have statutory recourse. Under the Consumer Guarantees Act and Fair Trading Act, you can lodge a complaint with the Commerce Commission, which investigates breaches of consumer law. Alternatively, you can apply to your local disputes tribunal for a binding determination of the matter. These agencies are free to use and do not require legal representation. Yafee has found that formal complaints to the Commerce Commission often resolve disputes quickly, as companies respond rapidly to regulatory scrutiny.
Pricing and charges to expect when cancelling
Understanding the potential costs associated with cancelling Hero services helps you plan your exit financially.
| Service | Cancellation period | Typical charges | Refund prospects |
|---|---|---|---|
| Hero Internet | Month-to-month (usually 30 days notice) | Final bill for remaining days of current cycle; usually no early termination fee | Pro-rata credit if you cancel mid-cycle |
| Hero Health (within trial) | 30 days from purchase | None (full refund applies) | Full refund upon device return |
| Hero Health (after trial) | Usually 30 days notice | Early termination fee (varies; often 2-3 months of subscription) plus depreciation on device | Refund minus termination and depreciation charges |
Yafee recommends requesting a formal quote before you commit to cancelling Hero Health after the trial period, as the early termination charges can be substantial. For Hero Internet, confirm whether you will receive a pro-rata refund for unused days in your current billing cycle, as this can offset your final bill.
Common mistakes when cancelling Hero
Cancellations are reversible if you act quickly, so do not panic if you make a procedural error-contact Yafee or Hero support immediately to correct course.
Assuming cancellation happens automatically
Many users stop using Hero Internet and assume the service will cancel itself. It will not. Billing continues indefinitely until you submit a formal cancellation request. Consequently, you may be charged months of unused service before discovering the oversight. Always submit an explicit, written cancellation request and obtain confirmation.
Missing the 30-day dispute window for incorrect charges
If your final Hero bill contains errors, you must raise a dispute within 30 days of the invoice date. After that window closes, you lose the right to challenge the charge in New Zealand's consumer framework. Review your final bill immediately upon receipt and flag any problems within the deadline.
Returning a Hero health device without tracking confirmation
If you return the device without obtaining a tracking number and proof of return, Hero may deny receiving it and refuse your refund. Always use the return label Hero provides, send the device via a trackable service (such as NZ Post Tracked or a courier), and retain the tracking number and receipt. Do not send the device via untracked methods.
Cancelling before porting your Hero internet number
If you cancel your Hero Internet service before requesting and processing a number port to another provider, you may lose your phone number permanently. Always request the port authorisation code from Hero first, provide it to your new provider, and confirm the port is complete before your Hero service termination date.
What to do after you cancel Hero
Your cancellation does not conclude until you verify that billing has stopped and you have received any refund due. Take these steps to finalise the process.
Monitor for unauthorised charges
Check your bank account and credit card statements for 60 days after your cancellation effective date. If Hero continues to charge you after the scheduled end date, contact your bank immediately and dispute the transaction. Simultaneously, email Hero support with evidence of the unauthorised charge and your cancellation confirmation. Most banks will reverse erroneous charges within 5 to 10 business days if you report them promptly.
Verify receipt of your refund
For Hero Health device returns, the refund typically arrives 7 to 10 business days after Hero receives the device. For Hero Internet, any pro-rata refund should appear within 14 days of your billing cycle end. If you do not receive the expected refund within the timeframe Hero provided, follow up in writing with Hero's support team, referencing your cancellation confirmation and the promised refund date. Yafee advises keeping all communications in one folder so you can quickly reference dates and amounts if you need to escalate.
Preserve your cancellation documentation
Retain copies of your cancellation request email, Hero's written confirmation, your final invoices, return receipts (for Hero Health), and any refund receipts for at least 12 months. These documents protect you if Hero disputes a charge or refuses a refund later. Additionally, if you escalate a complaint to the Commerce Commission or disputes tribunal, these records become your primary evidence.
Contacting Hero to cancel
Hero Internet Ltd operates from their registered office at Level 9, Queen Street, and you can also reach them via their postal address at their PO Box if online or phone contact is unsuitable. Verify the current contact methods on Hero's official website, as support channels can change. Email is the most reliable method because it creates a timestamped record of your cancellation request. Always include your account number, full name, and preferred cancellation effective date in your cancellation email.
| Contact method | Best for | Expected response time |
|---|---|---|
| Email (via support portal or website) | Formal cancellation requests and billing disputes | 1-2 business days |
| Phone support | Urgent queries or clarification of terms | Immediate |
| Postal mail to registered office (Level 9, Queen Street) | Formal notice when email is unavailable | 5-7 business days |
| Postal mail to PO Box | Alternative if main office is unreachable | 5-7 business days |
Summary and next steps
Cancelling Hero Internet or Hero Health is straightforward when you follow the correct procedure and document each step. For Hero Internet, submit a written cancellation request, specify your effective date, and verify that the service ends and billing stops. For Hero Health, return the device within the 30-day trial for a full refund, or accept the early termination and depreciation charges if you cancel later. In both cases, monitor your final bill, raise any disputes within 30 days of invoice, and preserve your cancellation confirmation for your records.
Yafee (yafee.com) has helped thousands of consumers cancel subscriptions and recover refunds by following these precise, legally grounded steps. If Hero refuses to honour your cancellation or disputes your refund, escalate to the Commerce Commission or a local disputes tribunal-both are free and require no lawyer. Your statutory rights under the Consumer Guarantees Act and Fair Trading Act ensure you retain the power to cancel, provided you follow the procedural rules outlined in this guide. Start your cancellation today by contacting Hero in writing, and Yafee recommends keeping this guide on hand as you navigate the process.