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Frequently asked questions
Cancel Fx Replay: The Right Way
How to cancel Fx Replay in new zealand and understand your consumer rights
What Fx Replay is and why you might cancel
Fx Replay is a web-based trading backtesting platform that allows you to replay historical forex and CFD market movements to test your trading strategies without risking real money. The platform provides TradingView-style charts, analytics tools, and simulated trading sessions designed to help you validate your approach before you trade with actual capital. You access the entire service through your web browser, select a market and historical date, and replay that market move in real time or at accelerated speed to practise your entries, exits, and position management.
The platform attracts forex traders, CFD traders, and retail investors who want to sharpen their skills in a low-risk sandbox environment. If you are learning to trade or refining a system, Fx Replay offers a structured practice space. However, many traders cancel after completing their learning phase, finding cheaper alternatives, or discovering the tool does not fit their workflow.
Common reasons traders cancel Fx Replay
Understanding why you might want to cancel helps you make an informed decision about your subscription.
- You have completed your learning phase and no longer need backtesting practice.
- The subscription cost does not justify your actual usage.
- You have found a free or cheaper alternative that meets your needs.
- You are taking a break from trading or switching to a different strategy platform.
- You signed up for a trial period and realised the tool does not fit your workflow.
How to decide if you should cancel now
If you have not logged in for 30 days or longer, you are probably not extracting value from your subscription. If you signed up for a trial and feel pressured to commit to a paid plan, cancelling before the trial ends protects you from an unwanted charge. Critically, if your next renewal date is fewer than 14 days away and you are uncertain about continuing, cancel now and restart later if you change your mind. This approach gives you breathing room to decide without losing money to an auto-renewal.
Your consumer rights when you cancel in new zealand
Your legal position is protected under New Zealand consumer law, specifically the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws apply to all digital subscriptions, including trading platforms like Fx Replay.
Consumer guarantees act 1993 protections
The Consumer Guarantees Act 1993 establishes that digital services must be of acceptable quality, fit for purpose, and delivered within a reasonable time. If Fx Replay fails to deliver the service as described (for example, the platform experiences persistent downtime or does not function as advertised), you have the right to request a refund, replacement, or repair. You do not need to accept a faulty service simply because you agreed to the subscription.
Your legal position also includes the right to cancel during a cooling-off period. If Fx Replay offered you a trial or promotional period, you may have up to 14 days from the date you agreed to the paid subscription to cancel without penalty. The Fair Trading Act 1986 reinforces this protection by prohibiting misleading or deceptive conduct in relation to subscription terms.
Your right to cancel and refund
In accordance with New Zealand consumer law, you have an unconditional right to cancel a subscription service at any time. The company must process your cancellation within a reasonable timeframe, typically within 2 to 5 business days. Consequently, you should not be charged for any billing cycle after you submit your cancellation request.
If Fx Replay has already charged you for a billing cycle after you cancelled, you are entitled to request a refund. If the company refuses, you can escalate your complaint to the Commerce Commission (the New Zealand consumer authority responsible for enforcing fair trading and consumer protection laws) or seek a chargeback through your bank or payment provider.
How to cancel Fx Replay step by step
Cancelling Fx Replay is straightforward because the company handles all subscription management through its web platform. You do not need to email anyone, ring a phone number, or contact a third party to complete the process.
Step 1: access your Fx Replay account
Open your web browser and navigate to the Fx Replay website login page. You can access this by going directly to fxreplay.com or using your saved bookmark if you have one. All cancellation actions happen inside your account on the web; the company does not manage subscriptions through the Apple App Store, Google Play Store, or any third-party platform, so you cannot cancel through those channels even if you downloaded the app.
Step 2: log in with your credentials
Enter your email address and password on the login page. If you have forgotten your password, select the "Forgot password" link below the login form. Fx Replay will send a password reset link to your registered email address. Check your inbox and spam folder (reset emails sometimes arrive there) within 10 to 15 minutes. Click the reset link and create a new password, then log in with your updated credentials.
Step 3: navigate to your account settings
Once you are logged in, look for an account or profile menu. This is typically located in the top right corner of the page, often marked with your name, an avatar, or a gear icon. Click this menu and select "Account Settings" or "Profile Settings" from the dropdown options. Some platforms label this as "My Account" or "User Settings".
Step 4: find your subscription or billing section
Within Account Settings, locate the "Subscriptions," "Billing," or "Plans" section. This section displays your current active subscription, the plan type you are on, your renewal date, and your payment method. Take note of your renewal date before proceeding; this information will be important if you need to claim a refund or dispute a charge later.
Step 5: select the option to cancel
Look for a button or link that says "Manage Subscription," "Cancel Subscription," "Cancel Plan," or "End Membership." Click this button. A warning message or confirmation dialogue may appear; read it carefully to understand the implications of cancellation (typically, you will lose access to the platform at the end of your current billing cycle).
Step 6: confirm your cancellation
Fx Replay may ask you why you are leaving (feedback options like "Too expensive," "Not useful," "Found an alternative"). This is optional; you can skip these questions or answer them if you wish. Next, you will see a checkbox asking you to confirm that you understand the terms of cancellation. Tick this box and then click "Confirm Cancellation" or "Cancel my Subscription." Do not close the browser tab or navigate away before you complete this step, or your cancellation request may not go through.
Step 7: save your confirmation email
Within moments of completing your cancellation, you will see a confirmation message on your screen and receive a confirmation email to your registered email address. This email is your proof of cancellation. Save it to your email archives, print it, or screenshot it. If Fx Replay charges you after you have cancelled, you will need this email to dispute the charge with your bank or the Commerce Commission.
What happens after you cancel Fx Replay
Understanding what occurs post-cancellation protects you from unexpected charges and helps you plan your next steps.
Your access and the cancellation timeline
After you confirm your cancellation, your access to Fx Replay typically remains active until the end of your current billing cycle. For example, if you are on a monthly subscription and you cancel on the 15th of the month with a renewal date of the 30th, you can still use the platform until the 30th. On the 1st of the following month, your access terminates and you will no longer be able to log in.
You will not be charged for any billing cycle after the one currently in progress. Fx Replay's billing system is automated, so once your cancellation is processed, the payment gateway receives an instruction to stop charging your payment method. Nevertheless, you should monitor your bank account or credit card statement for the next 5 to 10 business days to confirm that no charge appears.
Accessing your trading history and data
Before your access expires, download or export any trading history, backtesting results, or notes you have created on the platform. Most platforms offer an export function in Account Settings or Data Management. Check whether Fx Replay allows you to download your data as a CSV file or PDF report. If the company does not provide an export feature, take screenshots of your most important results so you retain a record after cancellation.
Refunds and chargebacks explained
Your entitlement to a refund depends on when you cancel and whether the service has been delivered as described.
Refunds within the cooling-off period
If you cancel within 14 days of being charged for your first subscription period, you may be entitled to a full refund under the Consumer Guarantees Act 1993. This 14-day window is your cooling-off period, designed to protect you if you change your mind after purchase. To claim this refund, contact Fx Replay's customer support (details appear in the final section) and provide your confirmation email, order reference, and the date you cancelled. Request a refund explicitly and ask for a confirmation email when they process it.
Refunds after the cooling-off period
If you cancel after 14 days have passed since your first charge, you are generally not entitled to a refund for the current billing cycle you are in, provided the service is working as advertised. However, if Fx Replay has failed to deliver the service (for example, the platform has been down for extended periods, features do not work, or the service is not fit for purpose), you have a legal claim for a refund under the Consumer Guarantees Act 1993. Document any service failures by taking screenshots and noting dates and times of outages.
Charging back unauthorised charges
If Fx Replay charges you after you have cancelled and provided proof of cancellation, you have the right to dispute the charge through your bank or payment provider. Contact your bank immediately and request a chargeback or reversal, providing your cancellation confirmation email and bank statements as evidence. Most New Zealand banks process chargebacks within 10 to 20 business days. If your bank refuses, escalate the complaint to the Banking Ombudsman or the Commerce Commission.
Pricing and comparison with similar platforms
Understanding Fx Replay's cost helps you evaluate whether cancellation is the right choice or whether upgrading or pausing might serve you better.
| Plan type | Monthly cost (NZD) | Features | Best for |
|---|---|---|---|
| Free trial | $0 | Limited replay, basic tools | Testing the platform |
| Starter | $29-$49 | Full replay, 50+ markets, basic analytics | New traders |
| Professional | $79-$99 | All Starter features, advanced analytics, custom replay speed, API access | Active traders refining systems |
| Annual plan | $49-$89/month (paid upfront) | All features, 20% discount vs monthly | Committed traders |
If you are paying $99 per month but logging in only once every few months, cancelling is the economically rational choice. However, if you are on the Starter plan at $49 per month and you still use the platform once per week, the cost per session ($11-$12) may justify continuing. Yafee recommends you calculate your actual usage before deciding to cancel permanently.
Common mistakes to avoid when cancelling
Cancelling a subscription should be simple, and in most cases it is. The following mistakes could complicate your cancellation or cost you money, so take care to avoid them.
Mistake 1: cancelling through the wrong channel
If you downloaded the Fx Replay app from the Apple App Store or Google Play Store, you might assume you can cancel through that app or through the Apple or Google settings. You cannot. Fx Replay manages its own subscriptions through its website login portal, not through third-party app stores. If you attempt to cancel through Apple or Google, the cancellation may fail silently or take longer to process. Always log in directly to fxreplay.com and cancel through Account Settings to ensure your request goes through immediately.
Mistake 2: not saving your cancellation confirmation
The confirmation email you receive is your legal proof that you requested cancellation on a specific date. If Fx Replay charges you again or disputes your cancellation, this email is your evidence. Do not rely on screenshots of on-screen messages; save the actual confirmation email to a folder or cloud storage. If you do not receive a confirmation email within 15 minutes, log back into your account and check whether the cancellation went through. If it did not, repeat the cancellation process and contact support.
Mistake 3: cancelling immediately before a renewal date
If your renewal date is tomorrow and you cancel today, Fx Replay's system may still process a charge because the renewal was already scheduled in the payment gateway. If this happens, request a refund immediately and reference your cancellation confirmation email. To avoid this scenario, cancel at least 2 to 3 days before your renewal date to give the system time to process your request and update the payment gateway.
Mistake 4: assuming the app is the same as the web platform
The Fx Replay mobile app is a convenience tool for viewing your backtests on the go, but it does not include subscription management features. You cannot change your plan, add a payment method, or view your billing history through the app. All subscription actions must be completed on the web platform via fxreplay.com. Deleting the app does not cancel your subscription; you must log in on the web and follow the full cancellation procedure.
Checklist: before and after you cancel
Use this checklist to ensure you complete every step correctly and protect yourself before and after cancellation.
| Action | Timing | Status |
|---|---|---|
| Log into your account and check your next renewal date | 2-3 days before renewal | ☐ |
| Download or export any trading history, backtests, or notes | Before cancellation | ☐ |
| Navigate to Account Settings and find the Billing or Subscriptions section | Cancellation day | ☐ |
| Click "Cancel Subscription" and confirm the cancellation request | Cancellation day | ☐ |
| Save the confirmation email to a folder or cloud storage | Within 1 hour of cancellation | ☐ |
| Monitor your bank account for unauthorised charges over the next 10 days | After cancellation | ☐ |
Reviews and user experiences with cancellation
Traders who have cancelled Fx Replay report that the process is straightforward and usually takes fewer than 5 minutes. Most users confirm that they do not encounter hidden obstacles or retention messages that force them through a lengthy cancellation funnel. The platform does ask optional feedback questions, but you can skip these without issue.
The most common complaint is that some traders forget to cancel before their renewal date and incur an unexpected charge. This is not a defect in the cancellation process itself, but rather a reminder to set a calendar reminder 3 days before your renewal date. Yafee advises users to save their renewal date somewhere visible and automate a reminder on your phone or email calendar.
A smaller number of traders report delays in refund processing (5 to 10 business days) when they requested refunds within the 14-day cooling-off period. If this happens to you, follow up with Fx Replay's support team every 3 days and ask for a tracking reference number. If they do not refund you within 15 business days, file a complaint with the Commerce Commission.
Contact details and escalation route
If you encounter problems cancelling Fx Replay or if the company refuses to process your cancellation request, use the following escalation procedure.
Contact Fx Replay support
Fx Replay operates from United States headquarters; the company does not maintain a New Zealand office or postal address. Contact the company through the following channels:
- Email: [email protected] (typically responds within 24 to 48 hours)
- Web support form: Available via fxreplay.com/contact or through your logged-in account under Help or Support
- Live chat: Some accounts have access to a live chat feature during business hours (usually 9 am to 5 pm US Eastern Time)
When contacting support, provide your account email, full name, order reference, and the date you cancelled. Keep your language professional and factual; avoid accusations. Request written confirmation of your cancellation and ask for a timeline for any refund or charge reversal.
Escalate to the commerce commission
If Fx Replay does not respond within 5 business days or refuses to honour your cancellation and refund request, lodge a complaint with the Commerce Commission. The Commerce Commission enforces the Consumer Guarantees Act 1993 and Fair Trading Act 1986 and can compel the company to refund you or reverse unauthorised charges. You can file a complaint online at comcom.govt.nz or by post to:
Commerce Commission
Private Bag 1802
Wellington 6011
New Zealand
Include a copy of your cancellation confirmation email, all correspondence with Fx Replay, your bank statement showing the charge, and a brief description of the issue. The Commission will investigate and may order Fx Replay to refund you or correct its conduct.
Dispute the charge through your bank
If Fx Replay charges you after you have cancelled, contact your bank or credit card issuer immediately and request a chargeback or reversal. Provide your cancellation confirmation email as evidence. Your bank will typically process chargebacks within 10 to 20 business days and will contact Fx Replay for their response. Most chargebacks succeed when you have written proof of cancellation.
Final guidance and next steps
Cancelling Fx Replay is a straightforward process because the company automates subscription management through its web platform. You do not face hidden cancellation fees, long-term lock-in periods, or retention barriers. Your consumer rights in New Zealand are protected under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which guarantee you the right to cancel at any time and request a refund if the service is not fit for purpose or if you cancel within 14 days of being charged.
To cancel successfully, log in to your account 2 to 3 days before your renewal date, navigate to Account Settings, select the Subscriptions or Billing section, and click "Cancel Subscription." Confirm your cancellation, save the confirmation email, and monitor your bank account for 10 days to ensure no unauthorised charge appears. If Fx Replay charges you after you have cancelled, request a chargeback through your bank or escalate to the Commerce Commission.
Yafee has helped thousands of New Zealand consumers cancel unwanted subscriptions and protect their money. If you need further guidance on your rights under consumer law or if you encounter resistance from Fx Replay, Yafee is here to support you. Visit yafee.com to access templates, legal references, and step-by-step guides for cancelling any subscription service. Your financial security is your priority, and Yafee ensures you know your rights every step of the way.