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Frequently asked questions
Cancel Funmatrix: The Right Way
How to cancel Funmatrix and protect your wallet under new zealand law
What Funmatrix is and why cancellation matters
Funmatrix is a subscription-based digital service that sells templates and online content, primarily distributed through third-party platforms rather than an official website. You'll typically encounter it via the Apple App Store, Google Play Store, or web sign-ups, with billing cycles of 1, 3, or 5 months. The service operates on automatic renewal, meaning charges recur until you actively cancel.
The core issue many New Zealand users face is that Funmatrix provides minimal customer support transparency and no publicly listed cancellation contact details. This opacity creates frustration when subscribers attempt to stop charges or seek refunds. If you've discovered hidden recurring fees or cannot locate clear cancellation pathways, Yafee has designed this guide to walk you through every available option and protect your consumer rights under New Zealand law.
Your reasons for cancellation are valid regardless of motive. Whether the service failed to meet expectations, you found a better alternative, or charges surprised you, you deserve a straightforward cancellation process. Understanding both the technical steps and your legal standing strengthens your position.
How Funmatrix billing operates
Funmatrix charges your payment method on a recurring schedule matching your chosen plan duration. The service automatically renews unless you cancel before the next billing date. Because Funmatrix distributes across multiple platforms, your cancellation method depends entirely on where you originally subscribed, and this platform fragmentation explains why so many customers struggle.
Why Funmatrix cancellations commonly fail
The primary barrier is the absence of a dedicated customer support email or phone line that Funmatrix publicly displays. Many subscribers visit the Funmatrix website and find no cancellation option in their account settings. Others signed up through an app store but do not realise the cancellation must occur through the store itself, not the Funmatrix platform. Yafee eliminates these traps by showing you exactly where to look based on your subscription source.
Your consumer rights under new zealand law
New Zealand consumer law grants you substantial protections that override any terms Funmatrix publishes on their website or app.
The consumer guarantees act 1993 and your position
The Consumer Guarantees Act 1993 (the Act) applies to all goods and services supplied in New Zealand, including digital subscriptions like Funmatrix. Under this law, services must be of acceptable quality, fit for purpose, and supplied with reasonable care and skill. If Funmatrix templates are incomplete, faulty, or do not match the description you saw when you subscribed, you have grounds for a refund or credit, regardless of what Funmatrix's refund policy states.
Furthermore, the Act protects you against misleading or deceptive conduct. If Funmatrix fails to provide clear cancellation instructions, hides cancellation buttons, or continues billing after you request cancellation, this behaviour breaches the Fair Trading Act 1986 and gives you statutory remedies.
Your legal position on cancellation and billing
You have the right to cancel any subscription at any time before the next billing cycle. The vendor cannot lock you into a plan or charge you after cancellation. If you submit a cancellation request and Funmatrix continues to charge your card, these charges are unauthorised and you can dispute them with your bank under the Payment Card Dispute Rules or equivalent cardholder protections. You also retain the right to file a formal complaint with the Commerce Commission if Funmatrix refuses to cease billing or honour cancellations.
Escalation if Funmatrix refuses to cooperate
If Funmatrix ignores your cancellation request and continues charging, contact your bank or credit card provider immediately and request a chargeback or reversal of recurring payments. Provide your bank with evidence of cancellation attempts. Most New Zealand banks will reverse unauthorised recurring charges if you document the sequence of events.
If Funmatrix still refuses to cooperate, lodge a complaint with the Commerce Commission. The Commission has enforcement powers against unfair or deceptive trade practices and can compel the company to cease illegal billing and issue refunds. Yafee recommends documenting every cancellation attempt, including dates, methods used, and any responses you receive.
How to cancel Funmatrix based on where you subscribed
Your cancellation method depends on your subscription platform; use the steps below that match your sign-up source.
Cancelling a subscription purchased through the apple app store
If you subscribed to Funmatrix via the Apple App Store on an iPhone, iPad, or Mac, you must cancel through your Apple account settings, not through Funmatrix directly.
- Open the App Store on your Apple device.
- Tap or click your account icon in the top right corner.
- Select "Subscriptions" from the menu.
- Locate "Funmatrix" in your active subscriptions list.
- Tap or click "Funmatrix" to open the subscription details.
- Select "Cancel Subscription" or "Edit" and choose the cancellation option.
- Apple will ask you to confirm; select "Confirm Cancellation."
- You will receive an on-screen confirmation and an email from Apple confirming the cancellation.
Your access to Funmatrix ends at the end of your current billing period. You will not be charged again.
Cancelling a subscription purchased through google play store
If you downloaded Funmatrix from the Google Play Store on an Android device, cancellation occurs through your Google Play account.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" or "Manage subscriptions."
- Tap "Subscriptions" to view your active subscriptions.
- Locate and tap "Funmatrix."
- Select "Cancel subscription" from the options menu.
- Confirm the cancellation when prompted.
- Google will send you a confirmation email.
Your Funmatrix service ceases at the conclusion of your current billing cycle. No further charges will appear on your payment method.
Cancelling a web-based subscription
If you signed up directly on a Funmatrix website or third-party web portal, follow these steps.
- Visit the website where you originally signed up.
- If you subscribed directly through a Funmatrix domain, navigate to your account or login page.
- If you subscribed through a partner website, log in to that platform.
- Locate your account settings, billing information, or subscription management section.
- Search for a "Cancel Subscription," "Manage Subscription," or "Billing" button.
- If no cancellation button appears, look for a "Contact Us" or "Support" link and send a written cancellation request via email.
- In your email, include your full name, email address associated with the subscription, and the statement "I request cancellation of my Funmatrix subscription effective immediately."
- Request written confirmation of cancellation from the vendor.
Retain a copy of all cancellation communications. If the vendor does not respond within 5 business days, escalate to your bank and file a dispute for unauthorised billing.
Cancelling via direct contact if no digital option exists
If you cannot find a cancellation button or online form, contact Funmatrix directly. Although Funmatrix does not publicly list a customer service phone number or email address, Yafee recommends checking the following sources.
- Search your email inbox for the original Funmatrix receipt or welcome email; the sender address or footer often contains support contact details.
- Visit any Funmatrix website or app and locate a "Help," "Support," or "Contact" footer link.
- If Funmatrix is sold through a third-party platform (such as a reseller's website), contact that platform's support team and request assistance cancelling the Funmatrix subscription.
- If you signed up via social media or a partner website, use their messaging or support channel to request Funmatrix cancellation.
- Send a formal written cancellation request to the US corporate address (if listed in your receipt or terms) via registered mail, including your subscription details and explicit cancellation request.
Keep records of all attempts. If Funmatrix does not respond within 10 business days, your bank and the Commerce Commission are your next steps.
What happens after you cancel Funmatrix
Understanding the timeline and next steps ensures you avoid surprise charges and confirm the cancellation took effect.
Timing and access after cancellation
After you submit a cancellation request, your access to Funmatrix typically ends at the conclusion of your current billing cycle (the date your next renewal would have occurred). You will not be charged again. If you cancel mid-cycle, you do not receive a pro-rata refund for unused time unless Funmatrix's specific terms or the platform's policy explicitly permits this.
Check your email for a cancellation confirmation from Funmatrix, the app store, or the payment processor within 3 to 5 business days. If you do not receive confirmation, log back into your account or app store subscription settings and verify that Funmatrix no longer appears as an active subscription.
Monitoring your payment method
Monitor your bank statement or credit card for 2 to 3 billing cycles after cancellation. If a Funmatrix charge appears after the cancellation date, contact your bank immediately and request a chargeback. Provide your cancellation confirmation email or screenshot as evidence.
Most New Zealand banks will reverse unauthorised recurring charges within 30 days if you report them promptly. Yafee recommends setting a calendar reminder to check your statements on the date your subscription would have renewed, so you catch any erroneous charges quickly.
Refunds and recovery if you were charged unlawfully
Your right to a refund depends on the reason you cancel and the terms under which you subscribed.
Refunds under the consumer guarantees act
If Funmatrix templates were faulty, incomplete, or did not match the description you relied on when you subscribed, you are entitled to a refund under the Consumer Guarantees Act. You do not need to accept Funmatrix's "no refund" policy; the Act overrides it. Submit a written refund request to Funmatrix (or the platform where you subscribed) citing the specific fault and requesting either a refund or credit. If Funmatrix refuses, escalate to the Commerce Commission.
Refunds for unauthorised or continued billing
If Funmatrix continued to charge your card after you submitted a cancellation request, those charges are unauthorised. Contact your bank and request a full chargeback for all charges after your cancellation date. Your bank can reverse these within 120 days in most cases.
Pursuing a formal refund claim
If Funmatrix refuses to refund charges you dispute, send a formal letter of demand to the company's registered address (obtained from your receipt or the Commerce Commission's website). State the amount owed, the reason (e.g., unauthorised billing or faulty service), and provide a 14-day deadline for repayment. If Funmatrix ignores the demand, file a claim in the District Court. Yafee recommends keeping all receipts, screenshots, and cancellation confirmations to support your claim.
Pricing and billing structure of Funmatrix
Understanding Funmatrix's cost structure helps you assess whether cancellation is the right choice and predict your financial exposure.
| Billing plan | Frequency | Approximate cost (NZD) | Renewal date |
|---|---|---|---|
| 1-month plan | Monthly | $7-$12 | Same date each month |
| 3-month plan | Every 3 months | $15-$25 | Every 3 months from sign-up |
| 5-month plan | Every 5 months | $20-$35 | Every 5 months from sign-up |
Costs vary based on the platform and any promotional offers active at the time of sign-up. Always verify the exact amount charged by checking your receipt or app store listing before confirming cancellation.
Common mistakes to avoid when cancelling Funmatrix
Thousands of New Zealand consumers successfully cancel subscriptions every month by avoiding these pitfalls; you can too.
Assuming the website cancellation button applies everywhere
If you subscribed via the App Store or Google Play, cancelling on the Funmatrix website will not work. The subscription exists within the app store's system, not Funmatrix's platform. You must cancel through the store itself or your charges will continue.
Not documenting your cancellation request
If you cancel verbally or through an unrecorded channel, Funmatrix can claim they never received the request. Always send a written cancellation via email or the platform's official form. Take a screenshot or save the confirmation message. This evidence protects you if you need to dispute charges with your bank or file a complaint with the Commerce Commission.
Ignoring your bank statement after cancellation
Many cancellations fail silently, meaning you are charged again without warning. Check your statement on the date your subscription would have renewed. If a charge appears, contact your bank within 120 days to reverse it.
Deleting the confirmation email
Funmatrix or the app store will send a cancellation confirmation email. Archive this email in a separate folder and retain it for at least 12 months. You may need to provide it to your bank or the Commerce Commission if a dispute arises.
Assuming a free trial cancels automatically
If you signed up for a free trial, Funmatrix will charge you when the trial ends unless you explicitly cancel beforehand. Do not wait until you are charged; cancel during the trial period.
Checklist for a successful Funmatrix cancellation
Use this checklist to ensure you complete every step correctly.
| Step | Status | Notes |
|---|---|---|
| Identify where you subscribed (App Store, Google Play, web) | ☐ | Check your email receipt |
| Locate your account login details | ☐ | Have password ready |
| Navigate to subscription or billing settings | ☐ | Use platform-specific path from guide |
| Submit cancellation request in writing | ☐ | Take screenshot or email confirmation |
| Save cancellation confirmation email or screenshot | ☐ | Archive for 12 months minimum |
| Monitor bank statement on renewal date | ☐ | Check for erroneous charges; dispute within 120 days if found |
Resolving payment disputes after cancellation
If Funmatrix charges you after you cancel, your bank offers statutory protections to recover the money.
How to dispute a charge with your new zealand bank
Contact your bank's dispute team by phone, email, or online banking and provide the following information:
- Your full name and account number.
- The disputed transaction date and amount.
- The merchant name (Funmatrix or the app store).
- A statement that you requested cancellation before the charge date.
- Screenshots or emails proving your cancellation request.
- The reason you believe the charge is unauthorised (e.g., "Subscription cancelled; charge should not have occurred").
Your bank will investigate and typically reverse the charge within 10 to 30 business days. If the bank denies your dispute, escalate to the Financial Dispute Resolution scheme (FDR), which provides free, independent dispute resolution for consumers in New Zealand.
When to escalate to the commerce commission
If Funmatrix refuses to honour cancellation requests and your bank cannot help, contact the Commerce Commission. File a complaint detailing the dates of your cancellation requests, the charges that occurred afterward, and any responses from Funmatrix. The Commission can investigate unfair trading practices and compel refunds.
Yafee advises including copies of all emails, screenshots, and bank statements in your complaint to strengthen your case.
Key takeaways on cancelling Funmatrix in new zealand
Your cancellation method depends on where you subscribed: the Apple App Store, Google Play Store, or a web platform. Cancel through that same platform, not through Funmatrix directly. Document every cancellation attempt, monitor your bank statement after the renewal date, and dispute any erroneous charges immediately with your bank.
New Zealand consumer law-specifically the Consumer Guarantees Act 1993 and the Fair Trading Act 1986-grants you robust protections that override Funmatrix's stated terms. If the service was faulty or billing continued unlawfully, you have statutory remedies including refunds and compensation. If Funmatrix refuses to cooperate, your bank and the Commerce Commission are your enforcement routes.
Cancellation is straightforward once you know the correct platform and steps. Yafee has helped thousands of consumers cancel unwanted subscriptions by breaking down the legal framework and the practical pathway. If you follow this guide, you will cancel Funmatrix, stop unauthorised charges, and recover any money owed to you under New Zealand law.
Contact details if Funmatrix continues to charge you
If you cannot find a cancellation button or Funmatrix continues to bill after you cancel, use these official channels to escalate.
Funmatrix US corporate address
Funmatrix does not maintain a publicly listed New Zealand office. If you must send a formal cancellation notice by post, contact:
Funmatrix Inc.
(US address - obtain from your receipt or Funmatrix's terms of service)
Send a registered letter including your full name, email, subscription details, and a clear statement: "I hereby request immediate cancellation of my Funmatrix subscription. Please confirm this cancellation in writing within 10 business days."
New zealand regulatory authorities
Commerce Commission
Phone: 0800 943 600
Online complaint form: www.comcom.govt.nz
File a complaint if Funmatrix refuses to honour cancellation or continues unlawful billing.
Financial Dispute Resolution scheme (FDR)
Phone: 0800 404 353
Use this if your bank denies your chargeback dispute and you wish to appeal.
Yafee recommends documenting the date, time, and method of every cancellation attempt you make, along with any responses you receive. This record becomes essential evidence if you need to escalate to your bank or the Commerce Commission. Yafee stands ready to guide you through every step of the cancellation process and your legal rights under New Zealand consumer protection law.
Important warning
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