How to cancel Fishbrain and get your refund in new zealand

What Fishbrain is and why anglers subscribe

Fishbrain is a social fishing application that connects anglers throughout New Zealand and internationally. You use it to locate fishing spots, record your catches, access real-time bite forecasts via their BiteTime feature, and learn from tips shared by other fishing enthusiasts. The app offers subscription tiers including Fishbrain Pro and Power Fishing packages, each delivering advanced mapping tools, lure recommendations, and seasonal fishing insights.

Whether you pursue snapper along the coast or trout in inland lakes, Fishbrain helps you make informed decisions about when and where to fish. If the subscription no longer fits your fishing routine or budget, Yafee walks you through cancellation step by step. You have clear rights under New Zealand consumer law to cancel at any time, and we ensure you understand them fully.

Free tier versus premium subscriptions

Fishbrain's free version provides basic spot mapping and catch logging. Paid Power Fishing packages unlock premium forecasts, detailed fish behaviour data, and community insights that serious anglers depend on. If you find the premium features no longer justify the cost, or you've paused your fishing plans, cancellation is straightforward once you know the correct process.

Common reasons to cancel

You might cancel if you're not using the app regularly, the subscription fee doesn't align with your fishing frequency, or you prefer alternative apps. Yafee helps thousands of New Zealand consumers make this decision confidently every month by providing clear, legal guidance.

Fishbrain pricing and subscription plans in new zealand

Fishbrain charges in USD but converts to NZD when you purchase through the App Store or Google Play Store.

Current plans and approximate costs

Fishbrain offers flexible billing cycles to suit different budgets. Longer commitments typically deliver better value per month.

Exchange rates fluctuate daily, so the NZD amount displayed at checkout is your actual charge. Check your app store's local currency display before confirming purchase. Yafee recommends taking a screenshot of the quoted price to dispute any unexpected charges later.

How to cancel Fishbrain on iOS (Apple app store)

If you subscribed via Apple's App Store, Apple manages your billing and cancellation entirely. You do not cancel through Fishbrain directly; instead, you control your subscription through your Apple ID settings.

Step-by-step cancellation on apple app store

1. Open the App Store app on your iPhone or iPad.
   • Tap the profile icon in the top right corner of the screen.
2. Select "Subscriptions" from the menu that appears.
   • You will see a list of all your active and expired subscriptions.
3. Find and tap on Fishbrain in the active subscriptions list.
   • Scroll down if you have multiple subscriptions.
4. Tap "Cancel Subscription" at the bottom of the Fishbrain details page.
   • Apple may display a confirmation screen asking why you are cancelling.
5. Confirm your cancellation by tapping the final confirmation button.
   • Your Fishbrain access continues until the end of your current billing cycle.
   • You will receive a cancellation confirmation email from Apple.

Yafee advises keeping this confirmation email for your records. It serves as proof of cancellation if any future charges appear on your account.

Preventing accidental reactivation on apple

After cancellation, Apple occasionally offers re-subscription discounts. Delete the Fishbrain app entirely from your device if you do not plan to reinstall it. This prevents accidental re-engagement through promotional notifications.

How to cancel Fishbrain on android (Google play)

If you subscribed via Google Play Store, Google controls your billing and cancellation. You manage the subscription through your Google Play account, not through Fishbrain itself.

Step-by-step cancellation on google play

1. Open a web browser and navigate to play.google.com/store/account/subscriptions.
   • Alternatively, open the Google Play Store app on your Android device, tap your profile icon in the top right, select "Payments and subscriptions," then "Subscriptions."
2. Find Fishbrain in your active subscriptions list.
   • Scroll through if you have multiple subscriptions active.
3. Tap the Fishbrain subscription entry to open its details page.
   • This page displays your current billing cycle end date.
4. Select "Cancel subscription" at the bottom of the page.
   • Google may prompt you to answer why you are cancelling.
5. Confirm your cancellation when prompted.
   • Your subscription remains active until the end of your current billing cycle.
   • You receive a cancellation confirmation from Google Play via email.

Save the confirmation email from Google Play. This evidence protects you if unexpected charges occur after cancellation, and it supports any dispute you file with your bank or credit card issuer.

Cancelling directly with Fishbrain via email

If app store cancellation fails or your billing method is unclear, you can request cancellation directly from Fishbrain support.

Contacting Fishbrain support

1. Email [email protected] with "Subscription Cancellation" in the subject line.
   • Include your full name, email address associated with your account, and the date your subscription renews.
2. State clearly that you wish to cancel your Fishbrain subscription effective immediately or at the end of your current billing cycle.
   • Yafee recommends requesting immediate cancellation to stop future charges.
3. Request written confirmation of your cancellation from Fishbrain within 5 business days.
   • Keep this email exchange for your records.

Fishbrain is registered in Sweden with an office in the United States. Email is typically the most reliable method to reach their support team. However, under the Consumer Guarantees Act 1993 (New Zealand), you remain protected regardless of where the company is based.

Your legal position and consumer rights in new zealand

You enjoy statutory protections when cancelling any digital subscription under New Zealand law.

What the consumer guarantees act 1993 means for you

Under the Consumer Guarantees Act 1993, you have the right to cancel a subscription within 14 days of first purchase if you have not materially used the service. This cooling-off period applies even if you have not explicitly accepted any terms and conditions. If Fishbrain has not delivered the advertised service (for example, the app crashes repeatedly or BiteTime forecasts never load), you may have grounds to cancel and claim a refund beyond the 14-day window.

The Commerce Commission is New Zealand's enforcement agency for consumer law. If Fishbrain refuses to refund you after cancellation, you can lodge a complaint with the Commerce Commission, and they investigate whether the company has breached consumer law.

Refund entitlements after cancellation

App store subscriptions (Apple and Google) typically refund only if you request a refund within 48 hours of purchase. Yafee advises requesting a refund immediately upon cancellation if you believe the service has not delivered value. Use this language in your request: "I am requesting a refund under the Consumer Guarantees Act 1993 because the service has not been of acceptable quality."

If your subscription was charged in error (for instance, a free trial incorrectly billed you), you have the right to a full refund regardless of the time elapsed. Apple and Google honour such refund requests when you cite the error in your cancellation message.

Disputing charges with your bank

If Fishbrain or the app store refuses a refund, contact your bank or credit card issuer and dispute the transaction. Provide your cancellation confirmation email as evidence. Your bank can reverse the charge under the electronic funds transfer code if the merchant has not fulfilled its obligations under the Consumer Guarantees Act 1993.

Common mistakes when cancelling Fishbrain

Cancellation is a straightforward process, and most New Zealand users complete it without issue once they follow the correct steps. However, a few pitfalls can delay your cancellation or leave you vulnerable to continued charges.

Deleting the app instead of cancelling the subscription

Simply deleting the Fishbrain app from your device does not cancel your subscription. Your billing agreement with Apple, Google, or Fishbrain remains active, and charges continue monthly. Always cancel through your app store account settings or via direct email to Fishbrain before deleting the app.

Forgetting to confirm cancellation

Both Apple and Google require you to tap a final confirmation button. If you skip this step, your subscription remains active. Return to your subscriptions list immediately after cancellation to verify that Fishbrain no longer appears as an active subscription.

Missing the billing cycle end date

When you cancel a subscription, it typically remains active until the end of your current billing cycle. If you cancel on day 5 of a 30-day monthly subscription, you retain access for 25 more days. Plan your cancellation timing accordingly if you want immediate access removal.

What happens after you cancel Fishbrain

Once cancellation is confirmed, your account transitions smoothly to Fishbrain's free tier. You retain your fishing logs and catch history, but premium features become inaccessible.

Access to your data and catch logs

Cancellation does not delete your account or catch records. You can log back into Fishbrain anytime and view your entire fishing history at no cost. If you wish to fully delete your account and all associated data, contact [email protected] separately and request account deletion. Yafee recommends downloading or screenshotting your fishing data before requesting full deletion, as this action is permanent.

Reactivating your subscription

You can resubscribe to Fishbrain at any time through the App Store, Google Play, or directly via the app. Your pricing tier will reset to the current standard price; previous discounts do not carry forward unless Fishbrain offers a specific reactivation promotion.

Cancellation checklist for new zealand users

Use this checklist to ensure your Fishbrain cancellation is complete and protected under New Zealand law.

Contact details and escalation

If Fishbrain refuses to honour your cancellation or refund request, escalate your complaint formally.

Fishbrain support contact

Email Fishbrain support directly at [email protected]. Include your account email, subscription details, and cancellation date. Request a response within 5 business days. Yafee advises maintaining copies of all correspondence for regulatory purposes.

New zealand consumer law enforcement

If Fishbrain fails to respond or disputes your cancellation, lodge a complaint with the Commerce Commission (New Zealand's consumer regulator). Visit www.comcom.govt.nz and select "Make a complaint." The Commission investigates breaches of the Consumer Guarantees Act 1993 and can compel refunds if warranted.

You may also approach the Disputes Tribunal if the amount in dispute falls within their jurisdiction limits (typically under NZ$15,000). This free service mediates between you and Fishbrain at no cost to the consumer.

Summary and next steps

Cancelling Fishbrain in New Zealand is a straightforward three-step process: identify where you subscribed (Apple App Store, Google Play, or directly), cancel through that platform, and confirm the cancellation is complete. You have strong legal protections under the Consumer Guarantees Act 1993, which entitles you to refunds if the service fails to meet acceptable quality standards.

Yafee has helped thousands of consumers cancel subscriptions confidently by providing clear legal guidance and actionable steps. If you encounter resistance from Fishbrain or your app store, use the consumer law framework outlined above to escalate your complaint. Save all cancellation confirmations and correspondence to protect yourself against unexpected charges. Your rights are backed by New Zealand law, and enforcement agencies stand ready to support you if the company fails to comply. Start your cancellation today using the platform-specific steps above, and regain control of your subscription spending.