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Cancel Doggy Dan: Step-by-Step Guide
How to cancel Doggy Dan online training: your step-by-step guide and rights in new zealand
Understanding Doggy Dan and why you might cancel
Doggy Dan is an international dog training service based in Auckland that delivers online video courses, training bundles, and occasional in-home consultations across New Zealand. The service offers programmes such as the Dog Calming Code, the Solve Reactivity bundle, and physical products including training harnesses and DVDs. Many dog owners subscribe for video access, enrol in structured courses, or book home consultations. If you've decided the service no longer fits your needs-whether because your dog has progressed, you prefer one-on-one coaching, your subscription renewed unexpectedly, or the cost no longer justifies the value-Yafee is here to walk you through cancelling cleanly and claiming any refund you're entitled to under New Zealand consumer law.
Common reasons dog owners cancel Doggy Dan
You might cancel because your dog has completed the training programme, you prefer in-person coaching instead of video courses, your subscription auto-renewed without warning, or you want to try a different training method. Other reasons include discovering the videos did not improve your dog's behaviour as advertised, or realising the course content did not match the description on the sales page. Whatever your reason, you have consumer rights protecting you in New Zealand, and Yafee helps you exercise them effectively.
Is cancelling the right move for you
Before you proceed, consider whether you're cancelling because you've finished the course (in which case, cancellation makes sense) or because you're frustrated with a specific feature (in which case, contacting Doggy Dan support might resolve it faster). If you're cancelling because of a charge you did not authorise or a service that did not match the description, your refund rights are stronger. Yafee can help you understand your legal position and how to enforce it if the company refuses to cooperate.
Your consumer rights when cancelling Doggy Dan in new zealand
New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when you buy services and goods, even online ones delivered internationally. These laws give you statutory remedies that sit above any company's standard terms and conditions.
What the law protects you for
You have the right to cancel subscriptions and one-time purchases if the service is not of acceptable quality, not fit for purpose, or not delivered as described. If you're cancelling because Doggy Dan's videos did not help your dog's behaviour as advertised, or the course was not what you expected, you can cite the Fair Trading Act to request a refund. The Consumer Guarantees Act also gives you remedies if a digital service is faulty or does not work as promised. Keep your purchase confirmation emails and any screenshots showing what you were promised versus what you received.
Your legal position
Under the Consumer Guarantees Act 1993, goods and services supplied to you must be of acceptable quality, fit for their stated purpose, and match any description given before purchase. If Doggy Dan's training course did not deliver the results described, or if your subscription was charged without your explicit ongoing consent, you have grounds for cancellation with a refund. The Fair Trading Act 1986 also prohibits misleading conduct. If you cancel within a reasonable time of discovering the service was not fit for purpose, the Commerce Commission (the official consumer protection authority in New Zealand) supports your position. Nevertheless, you must act promptly and document your complaint in writing.
Money-back guarantees offered by Doggy Dan
Doggy Dan advertises a 60-day money-back guarantee on the Dog Calming Code and a 30-day money-back guarantee on the Solve Reactivity bundle. These guarantees are a contractual undertaking separate from your consumer rights under the Consumer Guarantees Act. If you purchased either of these courses, you can claim a refund under the company's own policy without needing to cite consumer law. Yafee recommends checking your purchase confirmation email for the exact guarantee terms, as they may vary by plan or promotional period.
Doggy Dan pricing and plan options in new zealand
Understanding what you're paying for helps you identify which cancellation method applies and whether you qualify for a refund.
Current pricing breakdown
| Plan or service | Cost (NZD) | Billing period | What you get |
|---|---|---|---|
| Video training access (monthly) | Approx. $13.00 | Monthly | Access to 300+ training videos; automatic renewal each month |
| Dog Calming Code (one-time purchase) | Varies | One-off | Complete video course; 60-day money-back guarantee |
| Solve Reactivity bundle | Varies | One-off | Reactivity-focused training videos; 30-day money-back guarantee |
| In-home consultation | $500 (incl. GST) | One-off | 2-2.5 hour in-home session; personalised training plan |
| Physical products (harnesses, DVDs) | $30-$150+ | One-off | Training equipment; 30-day return window |
Why your monthly charge may have increased
If you've noticed your monthly subscription charge creeping up, this is likely because Doggy Dan prices its services in USD (United States Dollars), and your NZD charge fluctuates with the exchange rate. When the New Zealand dollar weakens against the US dollar, your monthly cost in NZD rises automatically. This is not an error; it is a consequence of how the company structures its billing. If the increase bothers you, cancellation is a straightforward remedy. Yafee recommends checking your bank statement or Doggy Dan account to confirm the exchange-rate fluctuation before you proceed with cancellation, so you understand exactly what triggered your decision.
How to cancel your Doggy Dan subscription
Your cancellation method depends on how you subscribed and what you're trying to cancel. Follow the steps below for your specific situation.
Step 1: log in to your Doggy Dan account
Visit the Doggy Dan website and log in using your email and password. If you've forgotten your password, use the "Forgot Password" link on the login page to reset it. Once you're logged in, navigate to your account settings or membership dashboard. This is where you'll find your active subscriptions, purchase history, and billing information.
Step 2: locate your active subscriptions and billing settings
In your account dashboard, look for a section labelled "My Membership", "Subscriptions", "Billing", or "Account Settings". Click on it to view your active recurring charges. You should see your monthly video access subscription (if you have one), any bundled courses you've purchased, and upcoming renewal dates. Take a screenshot of this page for your records before you proceed.
Step 3: select the subscription you wish to cancel
Click on the subscription you want to cancel. You will typically see options such as "Cancel Subscription", "Pause Membership", or "End Renewal". Select "Cancel Subscription" or "End Renewal" (depending on what the interface offers). Do not select "Pause" unless you intend to resume payment later. Read the cancellation confirmation carefully, as some services ask you to confirm your reason for leaving.
Step 4: complete the cancellation process
Confirm your cancellation when prompted. Doggy Dan will send you a confirmation email within 24 hours. This email is critical-save it to your inbox or download a PDF copy. It should state your cancellation date, any outstanding charges, and when your access will end. If you do not receive a confirmation email within 24 hours, contact Doggy Dan support immediately to verify that your cancellation was processed.
Step 5: request a refund if you qualify
If you're cancelling within a money-back guarantee window (60 days for the Dog Calming Code, 30 days for Solve Reactivity, or 30 days for physical products), you must request your refund separately. Cancellation alone does not trigger a refund; you must submit a refund request. Email Doggy Dan's support team with your order number, purchase date, and a brief explanation (for example, "The training videos did not improve my dog's behaviour as advertised"). Include your cancellation confirmation email as evidence. Yafee recommends sending this email from the same email address you used to create your account, so the company can match your identity to your order record instantly.
If you cannot cancel online
If you do not have online account access, or if the cancellation button is not working, contact Doggy Dan support by email or through their website contact form. Write a clear message stating your name, order number (or email associated with your account), and a request to cancel your subscription effective immediately. Request written confirmation of your cancellation. Furthermore, if the company does not respond within 5 business days, escalate your complaint to the Commerce Commission, New Zealand's official consumer protection authority.
Refunds and what to expect after cancellation
Cancellation and refunds are separate transactions; understanding the difference protects your rights.
Timeline for cancellation and refund processing
Once you submit your cancellation request, Doggy Dan should process it within 2-5 business days. Your access to the online videos will be disabled on or shortly after your next billing date. If you cancel mid-month, you typically retain access until the end of your billing cycle. Refunds, if you qualify for one, take an additional 5-10 business days to appear in your bank account after you've submitted a refund request. The total time from request to cash back is usually 2-3 weeks. Nevertheless, delays do occur, particularly if your bank is slow to process incoming transfers. If more than 3 weeks have passed and you have not received your refund, contact Doggy Dan again with your cancellation confirmation and ask for a refund status update.
What refund amounts you're entitled to
If you're cancelling within a money-back guarantee period, you're entitled to a full refund of the course purchase price. If you're cancelling your monthly video subscription, you may be entitled to a pro-rata refund for any unused days in your current billing cycle, depending on Doggy Dan's refund policy. However, if your cancellation is based on a breach of the Consumer Guarantees Act (the service was not fit for purpose), you have a right to a full refund regardless of how many days have passed. Document your reason for cancellation in writing so you can cite consumer law if the company offers only a partial refund.
What happens to your data after cancellation
Once your subscription is cancelled, your access to the video library ends. Your account data (login credentials, training history, notes) may be retained by Doggy Dan for record-keeping and legal compliance. The company is required under New Zealand's Privacy Act 2020 to store payment information securely and delete it after a reasonable retention period (typically 7 years for tax purposes). You do not need to take further action; simply verify that your access has stopped and your refund has been processed.
Common mistakes when cancelling Doggy Dan
Cancellation is straightforward, but a few avoidable errors can delay your refund or leave you paying for another month. Stay calm and follow these guidelines to avoid them.
Forgetting to request your refund separately
The most common mistake is cancelling your subscription without requesting a refund. Cancellation stops future charges, but it does not automatically trigger a refund for past charges if you're within a guarantee period. You must submit a separate refund request to Doggy Dan's support team, in writing, with your order number and reason. Yafee strongly recommends doing this within 5 days of cancelling, while your cancellation is fresh in the company's system and easy to locate.
Not saving your confirmation emails
Always download or screenshot your cancellation confirmation email and your refund request acknowledgement. If Doggy Dan's support team later claims they have no record of your cancellation or refund request, your confirmation email is your only proof. Email is admissible evidence in New Zealand consumer disputes, so keep these documents for at least 12 months after cancellation.
Cancelling through your bank instead of through Doggy Dan
Do not ask your bank to block all charges from Doggy Dan without first cancelling through the company's website. Blocking the charge without official cancellation can trigger disputes, and Doggy Dan may reactivate your subscription or charge you a penalty fee. Always cancel through the official cancellation process first, then verify that the next charge does not appear in your bank statement.
Missing the money-back guarantee window
If you purchased a bundled course (Dog Calming Code or Solve Reactivity), your money-back guarantee expires 60 or 30 days after purchase, respectively. Once that window closes, the company is under no obligation to refund you unless you cite the Consumer Guarantees Act. Nevertheless, you may still be entitled to a refund under consumer law if the course did not deliver as promised. Do not assume a closed guarantee window means you have no refund rights; contact Yafee or the Commerce Commission if the company refuses.
What to do if Doggy Dan refuses to cancel or refund
If Doggy Dan does not respond to your cancellation request within 10 business days, or if the company refuses to process your refund, you have formal escalation options.
Step 1: send a formal written complaint
Email Doggy Dan's support team again, this time with the subject line "Formal Complaint - Cancellation and Refund Request". Restate your order number, purchase date, cancellation request date, and the amount you're seeking. Make it clear that you are citing the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 as the basis for your claim. Request a response within 10 business days. Send this email using a method that provides a read receipt (Gmail, Outlook, or similar), so you have proof of delivery.
Step 2: escalate to the commerce commission
If Doggy Dan does not respond or refuses your refund request, lodge a complaint with the Commerce Commission, New Zealand's official consumer protection authority. You can file a complaint online at www.comcom.govt.nz or by calling 0800 943 600. The Commerce Commission will investigate whether Doggy Dan has breached the Consumer Guarantees Act or Fair Trading Act. The agency can compel the company to refund you and may impose penalties if the breach is deliberate. Yafee recommends gathering all documentation (cancellation confirmation, refund request email, and the company's response) before you lodge your complaint.
Step 3: consider a chargeback or dispute through your bank
If the Commerce Commission's investigation takes longer than you're willing to wait, or if you prefer faster resolution, you can ask your bank to dispute the charge on your credit or debit card. This is called a chargeback in the banking industry. Your bank will investigate and, if the evidence supports you, reverse the charge. Nevertheless, use this option only after you've made a good-faith attempt to resolve the issue directly with Doggy Dan and escalated to the Commerce Commission, because it may damage your relationship with the company and trigger a dispute that takes 4-8 weeks to resolve.
Checklist for cancelling Doggy Dan
Use this checklist to ensure you've completed every step and protected your rights.
- Log into your Doggy Dan account and locate your subscription or order
- Take a screenshot of your account dashboard showing your active subscriptions and billing dates
- Click "Cancel Subscription" and confirm the cancellation
- Save the cancellation confirmation email from Doggy Dan
- Check whether you're within a money-back guarantee window (60 days for Dog Calming Code, 30 days for Solve Reactivity or physical products)
- If you qualify for a refund, email Doggy Dan's support team with your order number and refund request within 5 days of cancellation
- Save your refund request email and Doggy Dan's response
- Check your bank statement 10 days later to confirm the next charge has not appeared and your refund has been processed
- If no refund appears after 3 weeks, contact Doggy Dan again with a formal complaint
- If Doggy Dan refuses or ignores your complaint, lodge a complaint with the Commerce Commission
Comparison: should you cancel or keep your Doggy Dan subscription
Before you submit your cancellation, weigh the pros and cons below to confirm this is the right decision for you and your dog.
| Reason to keep | Reason to cancel |
|---|---|
| You're early in your dog's training and seeing gradual progress | Your dog has completed the training and you've achieved your goals |
| The monthly cost ($13) is manageable and the videos are still useful | The monthly cost is no longer justified by the value you receive |
| You refer back to the videos regularly for refreshers or new challenges | You've watched most videos and do not return to them |
| You like the community aspect and support from Doggy Dan | You prefer one-on-one coaching or in-person training classes instead |
| You're waiting for new course content to be released | The course did not deliver results as advertised and you have a refund claim |
| You're using Doggy Dan alongside a professional trainer to reinforce techniques | You've hired a professional trainer and no longer need the video platform |
If you're on the fence, consider pausing instead of cancelling
Doggy Dan's website sometimes offers a "Pause Membership" option alongside "Cancel Subscription". If you're unsure whether you'll need the videos again in the next 3-6 months, pausing for one month or more may preserve your access without charging you. You can resume later without re-entering payment details. This option is not available for all subscription types, so check your account to see if it's offered. Yafee suggests pausing if your hesitation is financial rather than a complete lack of interest in the service.
Frequently overlooked details about Doggy dan's address and escalation
If you need to send formal correspondence to Doggy Dan beyond email, use the company's registered business address in New Zealand. Consequently, any certified letter or legal document should be addressed to this location for official notice purposes.
Doggy Dan limited's registered office address
Doggy Dan Limited, 5/160 Kitchener Road, Milford, Auckland 0620, New Zealand. This is the current address on the New Zealand Companies Office register. If you're sending a formal complaint or cease-and-desist letter about an unauthorised charge, use this address. Yafee recommends sending any such correspondence by registered mail or courier so you have proof of delivery.
Contact Doggy Dan by email for faster resolution
Email is faster than postal mail for subscription cancellations and refund requests. Use the contact form on the Doggy Dan website or email the support address listed in your account dashboard. Include your full name, order number, email address, and the reason for your cancellation. Response times are typically 2-5 business days, though delays can occur during peak periods.
Summary: taking control of your Doggy Dan subscription in new zealand
Cancelling Doggy Dan is your right as a consumer in New Zealand, protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Whether you're cancelling because your dog has progressed, you prefer a different training method, or you believe the service was not fit for purpose, you have a clear path forward. Log into your account, click "Cancel Subscription", save your confirmation email, and request a refund if you're within the guarantee window. If the company refuses, the Commerce Commission is your formal escalation route. Yafee has helped thousands of consumers cancel subscriptions and recover refunds by following these steps and knowing their legal position. Do not let inertia or confusion about your rights keep you paying for a service you no longer want. Take action today, document everything, and hold Doggy Dan accountable under New Zealand consumer law. If you need further guidance, Yafee's guides on consumer rights and subscription cancellation are available free online, and the Commerce Commission's website provides additional resources on how to lodge a formal complaint.