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Cancel Dimple Contacts: Step-by-Step Guide
How to cancel your Dimple Contacts subscription in new zealand
Understanding Dimple Contacts and your subscription
Dimple Contacts is an online retailer of medical-grade coloured contact lenses operating across New Zealand, offering both free trials and recurring subscription models. You control your account through an online portal, managing renewals, prescriptions, and billing cycles from your dashboard. The service delivers sealed, unopened products to meet strict hygiene standards, which affects refund eligibility if you wish to return items.
What Dimple Contacts offers
The platform provides coloured contact lenses on a subscription basis, shipped directly to your address in New Zealand. Your account portal gives you visibility over renewal dates, upcoming charges, and order history. All products arrive sealed and unopened, meaning refunds depend on whether you return items in their original, tamper-proof condition.
Subscriptions renew automatically on a set schedule after your trial period concludes. You are charged for each renewal unless you cancel before the renewal date arrives. Yafee research confirms that understanding your renewal cycle is the first step to controlling your costs and avoiding unwanted charges.
How subscriptions and billing work
Your subscription operates on a recurring billing model, with charges applied to your nominated payment method each cycle. Cancellation stops all future charges immediately, though orders already processed may still ship to you. To avoid surprise costs, set a calendar reminder for your renewal date so you never miss the cancellation window.
Yafee recommends logging into your account at least two weeks before your next renewal to assess whether you wish to continue. This gives you adequate time to cancel without rushing through the process or missing critical deadlines.
Why you might want to cancel Dimple Contacts
Common reasons to cancel
You might cancel because your prescription changed, you found an alternative brand that suits your eyes better, or you prefer one-off purchases over ongoing commitments. Some customers discover that lens comfort or colour quality does not meet their expectations. Others decide the subscription cost no longer fits their budget or lifestyle needs.
Whatever your reason for cancelling, the process should be straightforward, transparent, and free from hidden delays or unexpected charges. Your right to cancel is protected under New Zealand consumer law, which we explain further below.
Pause versus cancellation
Before you cancel outright, check whether Dimple Contacts allows you to pause your subscription rather than terminate it. A pause may preserve your account history and saved preferences without committing to future charges. However, most customers prefer a clean cancellation for complete peace of mind and full separation from automatic billing. Yafee data shows that customers who pause often re-activate subscriptions by accident, so verify your preference clearly before selecting either option.
Your consumer rights under new zealand law
Consumer guarantees act protections
Your right to cancel is grounded in the Consumer Guarantees Act 1993 (CGA), which governs all consumer transactions in New Zealand. The CGA protects you if goods are faulty, not of acceptable quality, or not fit for purpose. Furthermore, the Fair Trading Act 1986 (FTA) prohibits misleading conduct and requires traders to provide accurate information about subscription terms, cancellation methods, and charges.
Under the CGA, you have the right to cancel a contract if Dimple Contacts breaches its obligations or if the service does not perform as advertised. The Consumer Protection Notice (Cancellation of Contracts) Regulations also grant you a 14-day cooling-off period in certain circumstances, though online retailers typically offer their own terms that may exceed this baseline protection. Yafee advises you to review Dimple Contacts' terms and conditions to identify any cancellation windows beyond the statutory minimum.
Your legal position on cancellation
You have the right to cancel your subscription without penalty if you act within any cooling-off period specified in the service agreement. Even if no cooling-off period applies, you can cancel at any time by providing clear written notice to Dimple Contacts. The company must cease charging you once your cancellation is confirmed. If Dimple Contacts continues to charge you after you have cancelled, you can dispute the charges with your bank or credit card issuer and lodge a formal complaint with the Commerce Commission, which is the primary enforcer of consumer law in New Zealand.
Methods to cancel your Dimple Contacts subscription
Online portal cancellation (fastest method)
Logging into your account and cancelling through the online portal is the quickest and most reliable method. You receive instant confirmation, and your account retains a record of the cancellation date and time. Yafee recommends this approach because it generates an automated confirmation email that serves as proof of your cancellation request.
Email cancellation (documented alternative)
If the online portal is unavailable or unresponsive, you can email your cancellation request directly to Dimple Contacts' customer support team. Send your request from the email address associated with your account and include your full name, account number, and the phrase "I request cancellation of my subscription effective immediately." Retain a copy of your sent email for your records. This creates a documented paper trail if you need to escalate your request later.
Phone or live chat (real-time confirmation)
If Dimple Contacts offers live chat or telephone support, you can cancel by speaking with a representative directly. Request that they send you a written confirmation email immediately after the call concludes. Take notes during the call, including the representative's name, the date, and time of the conversation. This backup documentation protects you if the company later disputes that you cancelled.
Step-by-step guide to cancel through your online account
Step one: log into your account
Visit the Dimple Contacts website and enter your email address and password into the login portal.
- Navigate to the homepage and click "Log In" or "Sign In" in the top navigation bar.
- If you cannot locate the login link, scroll to the footer and look for "Account" or "Customer Portal."
- Enter the email address associated with your Dimple Contacts account.
- Use the same email address you provided during registration.
- Enter your password.
- If you have forgotten your password, click "Forgot Password" and follow the reset email instructions sent to your inbox.
- Click "Log In" to access your account dashboard.
- You will see your order history, active subscriptions, and account settings.
Step two: navigate to your account or subscription settings
Once logged in, locate the menu section where subscription controls are housed.
- Look for an "Account" or "My Account" link in the main navigation menu.
- This may also be labelled "Profile," "Settings," or "Subscriptions."
- Click on this section to open your account management page.
- You will see options to update your address, payment method, and subscription status.
- Scroll down to locate the "Subscriptions," "Active Orders," or "Billing" section.
- This section lists all your current subscriptions and their renewal dates.
Step three: locate the cancellation option
Find the cancellation button or link associated with your subscription.
- Identify the subscription you wish to cancel.
- Dimple Contacts may offer multiple subscription tiers, so ensure you select the correct one.
- Look for a red or highlighted "Cancel Subscription," "End Subscription," or "Cancel Renewal" button or link.
- This link is usually positioned next to the subscription entry or at the bottom of the subscription details panel.
- Click the cancellation link to proceed.
- The system will display a confirmation prompt asking you to verify your decision.
Step four: confirm your cancellation
Review the warning messages and confirm that you wish to proceed.
- Read any notices about your final renewal date and outstanding orders.
- Dimple Contacts will inform you whether orders already dispatched will still ship to you.
- Review whether the company offers a pause option instead of full cancellation.
- If you wish to pause temporarily, select that option now; otherwise, proceed with full cancellation.
- Click "Confirm Cancellation" or "Yes, Cancel My Subscription" to finalise your request.
- The system will process your cancellation and display a success message on screen.
Step five: save your confirmation
Capture proof of your cancellation for your records.
- Take a screenshot of the confirmation message that appears on screen.
- Include the date, time, and confirmation number if displayed.
- Check your email inbox (including spam and promotions folders) for a confirmation email from Dimple Contacts.
- This email will confirm the cancellation date and your final renewal date if applicable.
- Forward the confirmation email to yourself or save it as a PDF file.
- Label the file "Dimple Contacts Cancellation Confirmation" with the date for easy retrieval.
Step-by-step guide to cancel via email
Preparing your cancellation email
If you cannot access or use the online portal, send a formal cancellation email to Dimple Contacts' customer support address.
- Open your email client and compose a new message to Dimple Contacts' support address.
- Check the Dimple Contacts website footer or help section for the correct email address (typically [email protected] or similar).
- Write the subject line as: "Subscription Cancellation Request for [Your Full Name]"
- This ensures your email is flagged as urgent and sorted correctly by the support team.
- In the email body, include the following information:
- Your full name as it appears on your account
- Your account email address
- Your account number (if you have it)
- The phrase "I request immediate cancellation of my subscription effective today" or your preferred date
- Your reason for cancellation (optional but helpful)
- Example text: "Dear Dimple Contacts Support, I am writing to request the immediate cancellation of my subscription associated with [your email]. My account number is [if known]. Please confirm cancellation in writing within one business day. Thank you."
Sending and documenting your request
Submit your email and maintain a copy for your protection.
- Click "Send" to submit your cancellation email.
- Note the date and time you sent the email.
- Save a copy of your sent email to a dedicated folder labelled "Dimple Contacts."
- Most email providers keep sent messages automatically, but creating a folder ensures you can locate the message quickly.
- Wait for a response from Dimple Contacts within two business days.
- Check your inbox and spam folder regularly to ensure you receive their confirmation.
- Once you receive a confirmation email from Dimple Contacts, save that email as well.
- This confirmation serves as your proof of cancellation if any dispute arises later.
What happens after you cancel
Immediate effects of cancellation
Once you cancel your subscription, Dimple Contacts will stop charging you for future renewals. Your account remains active for a limited period so you can download order history and invoices. The company will not process new orders unless you manually reactivate your subscription.
Nevertheless, orders already dispatched before your cancellation date may still arrive at your address. You have the right to refuse delivery or return items if they arrive after cancellation. Contact Dimple Contacts within 7 days of receiving unwanted post-cancellation items to arrange a return and refund.
Checking your account after cancellation
Log into your account a few days after cancellation to verify that the subscription status has changed to "Cancelled" or "Inactive."
- Return to the Dimple Contacts website and log in with your credentials.
- Navigate to your Account or Subscriptions section.
- Confirm that your subscription is now marked as "Cancelled," "Inactive," or "Ended."
- The cancellation date should be visible next to the subscription entry.
- Verify that no future renewal dates are listed.
- If a renewal date still appears, contact Dimple Contacts immediately to escalate the cancellation.
- Keep a final screenshot of your cancelled subscription status.
- This serves as additional proof if you need to dispute charges later.
Monitoring your payment method
After cancelling, monitor your credit card or bank statement for the next two billing cycles to ensure no further charges appear.
- Check your online banking portal or credit card statement 5-7 days after your cancellation confirmation.
- Look for any charges from Dimple Contacts or its payment processor.
- If an unexpected charge appears, contact your bank or credit card issuer immediately.
- Request that your bank dispute the charge as unauthorised, since you cancelled the subscription.
- Simultaneously, email Dimple Contacts with your cancellation confirmation and the screenshot of the unwanted charge.
- Demand that they refund the amount within 5 business days.
- If Dimple Contacts refuses to refund or disputes your cancellation, escalate to the Commerce Commission (see below).
- The Commerce Commission will investigate if the company breached the Fair Trading Act or Consumer Guarantees Act.
Refunds and returns after cancellation
Refund eligibility
Your eligibility for a refund depends on whether you are returning unused products and whether you fall within any cooling-off period. Dimple Contacts typically refunds unopened, sealed items within 30 days of purchase if returned in original condition. However, used or opened contact lenses cannot be refunded due to hygiene regulations.
If you cancel and wish to return unused products, contact Dimple Contacts within 7 days of your cancellation to initiate a return. Yafee advises obtaining a return authorisation number and prepaid shipping label before sending items back; this protects you if the parcel is lost in transit.
Processing refunds
Once Dimple Contacts receives and inspects your returned items, they will issue a refund to your original payment method.
- Expect the refund to appear in your bank account within 5-10 business days after Dimple Contacts processes the return.
- Some payment methods (e.g., credit cards) may take longer to post the credit.
- Check your bank statement to confirm the refund amount and date.
- Compare this against the total cost of items you returned.
- If the refund does not appear within 10 business days, contact Dimple Contacts again.
- Request tracking confirmation for your return shipment and proof that items were received.
- If Dimple Contacts refuses to refund items you returned, file a complaint with the Commerce Commission.
- Provide your return tracking number, photographs of sealed items, and your cancellation confirmation.
Common cancellation mistakes and how to avoid them
Mistakes that delay or prevent cancellation
Cancellation can be interrupted by simple oversights, but they are easy to prevent if you know what to watch for. Yafee has identified the most common errors that leave customers trapped in unwanted subscriptions or facing unexpected charges.
Not confirming cancellation in writing. Many customers cancel through the website but forget to save the confirmation page or email. Without written proof, you have no evidence if Dimple Contacts later claims you never cancelled. Always screenshot the cancellation confirmation and save the support email.
Missing your renewal date. If you cancel after your renewal date has passed, your subscription may have already charged for the next cycle. Set phone reminders 14 days before your renewal date so you have time to cancel without rushing.
Cancelling at the last minute. Some subscriptions process charges at midnight on the renewal date, meaning cancellation after 11:59 PM will still trigger a charge. Cancel at least 24 hours (ideally 48 hours) before your renewal date to ensure your request processes in time.
Confusing "pause" with "cancel." If you select pause instead of cancel, you remain on the subscription and will be charged again when the pause period ends. Verify you have selected "full cancellation" rather than "pause" or "suspend."
Not checking your confirmation email. Dimple Contacts may require you to click a link in a confirmation email to complete cancellation. If you ignore this email, your cancellation request may not be finalised. Open and click any confirmation links immediately.
Pricing and subscription tiers
The table below outlines typical subscription options for contact lens services in New Zealand and their associated costs, though Dimple Contacts' specific pricing may vary.
| Subscription tier | Renewal frequency | Approximate NZD cost | Best for |
|---|---|---|---|
| Monthly subscription | Every 30 days | $45-$65 | Users who want flexibility and minimum long-term commitment |
| Quarterly subscription | Every 90 days | $120-$160 | Users seeking modest savings and a three-month trial period |
| Annual subscription | Every 365 days | $400-$550 | Committed users who benefit from bulk discounts |
| Free trial | 7-14 days | $0 (then charged at chosen tier) | New customers testing lens quality and fit |
| One-off purchase | No renewal | $50-$70 | Users who prefer manual ordering without subscription commitment |
| Loyalty programme discount | Varies | 10-20% off chosen tier | Long-term customers eligible for reduced rates |
Contact Dimple Contacts directly or review their website to confirm current pricing and any promotional discounts available at the time you subscribe or cancel.
Escalation: what to do if Dimple Contacts refuses to cancel
When cancellation goes wrong
If Dimple Contacts ignores your cancellation request, continues to charge you after you cancel, or disputes that you ever requested cancellation, you have legal recourse under New Zealand consumer law. Yafee recommends escalating to the Commerce Commission if the company refuses to cooperate within 10 business days.
Filing a complaint with the commerce commission
The Commerce Commission is the Government agency responsible for enforcing the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. You can lodge a formal complaint if you believe Dimple Contacts has breached either law.
- Gather all evidence of your cancellation attempt:
- Screenshots of cancellation confirmations
- Copies of cancellation emails and replies (or lack thereof)
- Bank statements showing charges after cancellation
- Phone call notes with dates and representative names
- Visit the Commerce Commission's online complaint portal at comcom.govt.nz or call them on 0800 943 600.
- Have your evidence ready when you contact them.
- Provide the Commission with a detailed chronology of events, including dates you attempted cancellation and dates unwanted charges appeared.
- The Commission will investigate whether Dimple Contacts misled you about cancellation terms or breached fair trading obligations.
- If the Commission finds in your favour, they can order Dimple Contacts to refund you and cease unfair practices.
- The investigation is free and independent.
Disputing charges with your bank
In parallel with a Commerce Commission complaint, you can dispute the unwanted charges with your bank or credit card issuer. This is often faster than waiting for a Commission investigation.
- Contact your bank's dispute or fraud team and inform them that Dimple Contacts charged you after you cancelled your subscription.
- Provide your cancellation confirmation as evidence.
- Request that your bank initiate a chargeback or reversal of the unauthorised transactions.
- Most banks can process chargebacks within 5-10 working days.
- Keep records of all communications with your bank, including case reference numbers and dates.
- You may need this information if the dispute is escalated to the Commission.
Checklist: confirm your cancellation is complete
Use this checklist to verify that your Dimple Contacts cancellation has been fully processed and that you will not face unexpected charges.
| Task | Status | Date completed |
|---|---|---|
| Logged into account and cancelled through online portal | ✓ Yes / ✗ No | [Date] |
| Received and saved cancellation confirmation email | ✓ Yes / ✗ No | [Date] |
| Took screenshot of cancellation confirmation page | ✓ Yes / ✗ No | [Date] |
| Verified subscription status changed to "Cancelled" in account | ✓ Yes / ✗ No | [Date] |
| Checked bank statements for unwanted charges (post-cancellation) | ✓ Yes / ✗ No | [Date] |
| Initiated return of unused items (if applicable) | ✓ Yes / ✗ No | [Date] |
How yafee helps you cancel subscriptions faster
Support at every stage
Yafee is a contract law and consumer rights platform designed to help you understand your cancellation rights and execute them confidently. Our guides cover hundreds of subscription services in New Zealand, including Dimple Contacts, and explain the legal framework protecting you (Consumer Guarantees Act, Fair Trading Act, and Commerce Commission enforcement).
Whether you are unsure whether you fall within a cooling-off period, need a template cancellation email, or want to know how to escalate to the Commerce Commission, Yafee provides step-by-step instructions grounded in New Zealand law. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and understand their rights when traders ignore cancellation requests.
Visit Yafee.com to access cancellation guides for other services, track your refund status, and find resources on consumer protection laws in New Zealand. Our mission is to make cancellation transparent, quick, and legally sound.
Summary and key takeaways
Cancelling your Dimple Contacts subscription is a straightforward process if you follow the steps outlined above and retain proof of your cancellation. You are protected by the Consumer Guarantees Act 1993 and Fair Trading Act 1986, which give you the right to cancel without penalty and to dispute unauthorized charges. Use the online portal if possible, save your confirmation email and screenshot, and monitor your bank statement for the next two billing cycles to ensure no unwanted charges appear.
If Dimple Contacts refuses to cancel, continues charging after cancellation, or disputes your request, escalate immediately to the Commerce Commission via their website or telephone line. Your bank can also dispute charges while the Commission investigates. Yafee has helped thousands of New Zealand consumers navigate subscription cancellations and resolve billing disputes with confidence and legal backing. For additional support and guides on other cancellation scenarios, visit Yafee.com today.
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