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Frequently asked questions
Cancel Deeper: The Right Way to Reclaim Your Money
How to cancel your Deeper fish finder subscription in new zealand and reclaim your money
What is Deeper and why you might want to cancel
Deeper manufactures sonar fish finder devices that pair with a mobile application, delivering premium fishing maps, real-time sonar data and subscription-based features. The hardware operates independently, but the most valuable functionality resides behind a subscription paywall within the app itself. If you have signed up for a Deeper subscription and no longer use the service, or if you find the recurring cost unjustifiable relative to the features you access, Yafee is here to guide you through cancellation safely and efficiently.
You may wish to cancel if you have relocated away from fishing grounds, discovered a superior alternative application, or simply determine that premium features do not align with your usage patterns. Whatever your reason, understanding your cancellation options and consumer rights under New Zealand law places you in complete control of your subscription.
How deeper's service operates
Deeper operates on a freemium model. The application itself is free to download, but advanced features-including detailed fishing maps, sonar history and premium content-require a paid subscription. You can acquire a Deeper subscription through three channels: the Deeper website directly, Apple's App Store, or Google Play. The platform through which you purchased your subscription matters significantly, because each channel enforces different cancellation and refund rules.
Who should read this guide
This guide applies to you if you hold an active Deeper subscription as a New Zealand resident and wish to cancel without incurring hidden fees or falling victim to auto-renewal traps. Yafee will walk you through cancellation on every platform, explain what happens to your stored data, demonstrate how to claim a refund if you are entitled to one, and highlight the consumer protections that apply under New Zealand law.
Your consumer rights under new zealand law
New Zealand consumer law grants you robust protections when you purchase digital services, and these protections are your legal foundation before cancellation.
The consumer guarantees act 1993 and your subscription
Under the Consumer Guarantees Act 1993, every service you acquire in New Zealand must be of acceptable quality, fit for the purpose for which you buy it, and supplied with due care and skill. If Deeper's app crashes persistently, fails to deliver the premium features you paid for, or does not perform as described at the point of purchase, you hold a legal right to a refund, repair or replacement. You do not need to establish negligence on Deeper's part; the law presumes the service provider bears responsibility for acceptable delivery.
Deeper's standard terms may not mention a 14-day cooling-off period, but this omission does not erase your statutory rights. If you cancel within a reasonable timeframe after discovering a fault or material deficiency, you can request a full refund under consumer law. Yafee recommends you gather evidence-screenshots of errors, app store receipts, transaction timestamps-before contacting Deeper's support team.
What this means for your refund claim
If you reasonably believe Deeper failed to deliver a service of acceptable quality, you hold the right to demand a refund directly from Deeper or, if they refuse, escalate your complaint to the Commerce Commission (New Zealand's primary consumer protection authority). You are not obliged to accept store credit or a replacement subscription; a full cash refund is a valid legal outcome.
Your legal position: You have statutory rights under the Consumer Guarantees Act 1993 that exist independent of Deeper's terms. If the service does not meet acceptable quality standards, you can pursue a refund through Deeper's support team first, then escalate to the Commerce Commission if they decline. Document all communication and keep receipts.
How to cancel Deeper on the web
Cancelling via Deeper's website gives you the most direct control and creates the clearest audit trail for any subsequent refund disputes or complaints.
Step 1: log into your Deeper account
- Navigate to www.deeper.com and sign in with your registered email address and password.
- If you have forgotten your password, click the "Forgot password?" link and follow the reset process before proceeding.
- Check your email (including spam folders) for the password reset link; it may take several minutes to arrive.
Step 2: locate your subscription settings
- Once logged in, access your account dashboard. This section is typically labelled "Account", "Profile", "Settings" or "Billing" in the top navigation menu.
- If you cannot locate these options, look for a user icon or menu button (often a three-line icon) in the top-right corner of the screen.
- Within your account area, locate a link or button labelled "Subscriptions", "My Subscriptions", "Billing" or "Payment Methods".
- Click this link to display all active subscriptions linked to your account.
Step 3: select the subscription to cancel
- Identify the Deeper subscription you wish to cancel from the list of active subscriptions.
- Note the subscription type (for example, "Monthly" or "Annual"), the renewal date and the amount charged per cycle.
- Click on the subscription to open its detailed view or click a button labelled "Manage", "Edit" or "Cancel Subscription".
- Some accounts display a "Cancel" button directly next to the subscription; others require you to open the subscription details first.
Step 4: initiate cancellation and confirm
- Click the "Cancel Subscription" button.
- Deeper may display a confirmation screen asking you to confirm the cancellation and optionally requesting feedback on why you are cancelling. Completing this feedback is optional but can be useful if you later dispute the charge.
- Follow any on-screen prompts to confirm the cancellation. You should receive an email confirmation to your registered email address within minutes.
- Save this confirmation email; it serves as proof of cancellation if Deeper continues to bill you or if you need to escalate a complaint.
- Return to your account dashboard and verify that the subscription no longer appears in your active subscriptions list.
- If the subscription still appears as "Active", wait 10 minutes and refresh the page, as the update may not be immediate.
How to cancel Deeper via apple app store
If you purchased your Deeper subscription through Apple's App Store on an iPhone or iPad, you must cancel through Apple's subscription management portal, not through Deeper's app itself.
Step 1: open your apple ID settings
- On your iPhone or iPad, open the "Settings" app and tap your Apple ID name at the top of the screen.
- If you use iOS 12 or earlier, go to Settings, then tap "iTunes and App Stores", then tap your Apple ID and select "View Apple ID".
Step 2: navigate to subscriptions
- Tap "Subscriptions" from the menu.
- This displays all active subscriptions you manage through your Apple ID across all apps.
- Locate "Deeper" in the list of subscriptions.
- Tap it to open the subscription details.
Step 3: cancel the subscription
- Tap "Cancel Subscription" at the bottom of the screen.
- Apple may display a cancellation confirmation and offer incentives to retain the subscription; these are optional to accept.
- Confirm the cancellation when prompted.
- Apple will send a confirmation email to your registered Apple ID email address.
- You retain access to Deeper's premium features until the end of your current billing cycle. After that date, your access reverts to the free tier.
- Save the Apple confirmation email as proof of cancellation.
How to cancel Deeper via google play
If you purchased your Deeper subscription through Google Play on an Android device, you must cancel through Google's subscription management system.
Step 1: open google play on your device
- Open the Google Play Store app on your Android device and tap your profile icon in the top-right corner.
- Select "Manage your Google Account" from the menu that appears.
Step 2: navigate to subscriptions
- Tap the "Payments and subscriptions" tab at the top of the screen.
- Select "Subscriptions" from the submenu.
- Locate "Deeper" in your list of active subscriptions and tap it to open the subscription details.
- Review the renewal date, billing amount and subscription tier before proceeding.
Step 3: cancel the subscription
- Tap "Cancel subscription" (or "Unsubscribe" depending on your Android version).
- Google will display a cancellation confirmation screen and may offer a discounted renewal to encourage you to stay; you can decline this offer.
- Confirm the cancellation when prompted.
- Google sends a confirmation email to your registered Google account email address.
- Your access to Deeper's premium features expires at the end of your current billing cycle.
- Retain the Google confirmation email as cancellation evidence.
What happens to your data after cancellation
After you cancel your Deeper subscription, your stored data and account history remain accessible, but premium features lock immediately.
Your sonar recordings, saved fishing locations, and account profile persist on Deeper's servers if your account remains active. You can reactivate your subscription at any time and regain access to this data without loss. Yafee advises you to download or export any critical fishing data before cancellation if you wish to preserve it independently.
If you wish to delete your account entirely (not merely cancel the subscription), contact Deeper's support team directly and request account deletion. This action is permanent and will erase all your stored data, recordings and profile information. Deeper typically requires 7 to 14 business days to process account deletion requests.
How to request a refund after cancellation
Your entitlement to a refund depends on when you cancel relative to your billing cycle and whether you can demonstrate a service defect under the Consumer Guarantees Act 1993.
Refunds for subscription charges within 30 days
If you cancel your subscription within 30 days of your most recent payment and have not consumed a substantial portion of the service, you can request a refund from Deeper. Most digital service providers in New Zealand apply a 30-day refund window by industry standard, even if not legally mandatory.
Contact Deeper's support team via their website or email (support details appear below in the "Contact Deeper" section) and provide the following information:
- Your full name and registered email address.
- Your Deeper account ID or username.
- The date of the payment you wish to refund.
- Your transaction or receipt number (available from your email confirmation or billing history).
- A brief explanation of your reason for the refund request.
Refunds for service defects under consumer law
If Deeper's app does not function as described, crashes repeatedly, or fails to deliver premium features you paid for, you can claim a refund under the Consumer Guarantees Act 1993 regardless of how long ago you purchased it. This is your statutory right and does not expire after 30 days.
To strengthen your refund claim, gather the following evidence:
- Screenshots showing app crashes, error messages or features that do not load.
- Timestamps of when you attempted to use premium features and encountered failures.
- Copies of your purchase receipts and all communications with Deeper's support team.
- A written statement describing the specific way the service failed to meet acceptable quality standards.
Send this evidence to Deeper's support team and clearly state that you are claiming a refund under the Consumer Guarantees Act 1993. Yafee recommends sending this communication via email so you retain a permanent record of the submission date and content.
What to do if Deeper refuses your refund
If Deeper denies your refund request or does not respond within 10 business days, escalate your complaint to the Commerce Commission. The Commerce Commission investigates consumer disputes and can compel companies to issue refunds if they determine the company breached consumer law.
To lodge a complaint with the Commerce Commission:
- Visit the Commerce Commission's official website (comcom.govt.nz) and locate the consumer complaints portal.
- You can also contact the Commission by phone on 0800 943 600 (toll-free) to discuss your case before submitting a formal complaint.
- Provide detailed information about your complaint, including your communications with Deeper, evidence of the service defect, and your refund request.
- Attach all supporting documentation (screenshots, receipts, emails).
- The Commerce Commission will assess your complaint and, if warranted, contact Deeper to request a resolution. Most complaints are resolved within 30 days.
- If the Commission determines Deeper breached consumer law, it can direct the company to refund you and may impose further penalties.
Pricing comparison and key subscription tiers
Understanding Deeper's pricing structure helps you evaluate whether the subscription cost justifies your usage level.
| Subscription tier | Monthly cost (NZD) | Annual cost (NZD) | Key features included |
|---|---|---|---|
| Free tier | $0 | $0 | Basic sonar view, limited map access |
| Standard (monthly) | $12.99 | $129.90 (if paid annually) | Full map library, sonar history, offline maps |
| Standard (annual) | N/A | $99.99 | Full map library, sonar history, offline maps, 23% annual saving |
| Pro (monthly) | $19.99 | $199.90 (if paid annually) | All Standard features plus advanced analytics, priority support |
| Pro (annual) | N/A | $179.99 | All Standard features plus advanced analytics, priority support, 10% annual saving |
Note: Pricing in New Zealand dollars (NZD) and current as of 2026. Deeper may adjust pricing without notice. Always verify current rates directly on the Deeper website or your app store before committing to a new subscription.
Common cancellation mistakes and how to avoid them
Cancelling a subscription is straightforward, but several pitfalls can trap you into unwanted charges or lost refunds. Yafee has identified the most frequent errors so you can sidestep them entirely.
Mistake 1: cancelling only the app without cancelling the subscription
Deleting the Deeper app from your device does not cancel your subscription or stop recurring charges. If you delete the app but leave the subscription active, your payment method continues to be charged at each renewal. You must explicitly cancel the subscription through Deeper's website or your app store's subscription management portal, not simply uninstall the app.
Mistake 2: failing to save your cancellation confirmation
If Deeper later continues to bill you after you have cancelled, you will need proof of the cancellation to dispute the charge with your bank or payment provider. Save the cancellation confirmation email in a dedicated folder. Screenshot your account dashboard showing the subscription as inactive. This documentation is essential if you need to escalate the matter to the Commerce Commission.
Mistake 3: cancelling too close to your renewal date
If your subscription renews on the 15th of each month and you cancel on the 14th, you will still be charged on the 15th. Cancel at least two days before your renewal date to prevent the final charge. You can find your exact renewal date in your subscription details on Deeper's website or your app store account settings.
Mistake 4: not documenting service defects before cancellation
If you later wish to claim a refund on the grounds that Deeper failed to deliver acceptable quality, you must have evidence of the defect. Take screenshots of error messages, crashes or missing features before you cancel. Gather this evidence while you still have active access to the premium features so you can document exactly what failed to work.
After cancellation: what you need to know
Cancelling your subscription is only the first step. Several important actions follow to protect your account and finances.
Within 24 hours of cancellation, verify that your subscription no longer appears as active in your account settings. Log back into Deeper's website or your app store account and confirm the subscription is listed as "cancelled" or "inactive". If it still shows as active, contact Deeper's support team immediately to ensure the cancellation took effect.
After your current billing cycle expires, your premium features will lock and you will revert to the free tier. You retain full access to all your stored data, fishing records and account history; nothing is deleted automatically. If you decide to reactivate your subscription in the future, simply resubscribe and your historical data will be restored immediately.
Monitor your payment method (credit card, debit card, PayPal) for the next 30 days to ensure Deeper does not charge you again after cancellation. If an unexpected charge appears, contact your bank or payment provider immediately and reference your cancellation confirmation email. Request that they dispute the charge as an unauthorized recurring payment. Most banks can reverse charges within 30 to 90 days of the transaction.
Should you keep or cancel your Deeper subscription?
The decision to cancel depends on your fishing frequency, the features you actively use, and whether the cost delivers value for your lifestyle.
| Keep your subscription if... | Cancel your subscription if... |
|---|---|
| You fish regularly (2+ times per month) in different locations | You fish rarely (less than once per month) or fish only in the same spot |
| You actively use offline maps, sonar history and advanced analytics | You only use basic sonar view and don't rely on premium features |
| You upgrade or service your fishing equipment regularly | You are moving away from fishing or downsizing your hobby |
| You participate in fishing competitions or guide other anglers | You fish recreationally as a casual activity |
| You prefer not to manage multiple sonar or mapping apps | You have discovered a competing app that offers the same features at lower cost |
If you are uncertain whether to cancel, consider reducing your plan. If you currently hold a Pro subscription, downgrade to Standard instead of cancelling entirely. This preserves your account and data while reducing your monthly cost. You can always upgrade or cancel later if circumstances change.
Contacting Deeper: address and support options
If you encounter difficulties cancelling, need to request a refund, or wish to pursue a service quality complaint, contact Deeper's support team directly. Yafee recommends reaching out via email (the slowest but most documented method) so you retain a permanent record of all communication for any future dispute with the Commerce Commission.
Deeper's registered office and mailing address:
Deeper UAB
Laisves pr. 60
LT-05120 Vilnius
Lithuania
Note: Deeper is headquartered in Lithuania, and this is the only publicly listed postal address. No New Zealand-specific office or support address is maintained. Email communication is strongly recommended, as physical mail to Lithuania may take 3 to 4 weeks to reach Deeper's team.
Email support: Look for a "Contact" or "Support" link on the Deeper website (www.deeper.com). Submit your cancellation query, refund request or service complaint through their online form or email address listed there.
In-app support: Open the Deeper app and tap "Settings" or "Help", then select "Contact support". Describe your issue and submit. Deeper typically responds to in-app inquiries within 2 to 5 business days.
Summary and next steps
Cancelling your Deeper subscription in New Zealand is a straightforward process when you follow the correct steps for your purchase platform-whether that is Deeper's website, Apple App Store or Google Play. Your cancellation rights and refund entitlements are protected under the Consumer Guarantees Act 1993, which gives you statutory protections that exist independent of Deeper's terms.
Start by logging into your account on the platform where you purchased the subscription. Navigate to your subscription settings, locate Deeper, and click "Cancel Subscription". Confirm the cancellation and save the confirmation email as proof. Monitor your payment method for 30 days to ensure no further charges appear. If Deeper refuses a refund you believe you are entitled to, escalate your complaint to the Commerce Commission-New Zealand's primary consumer protection authority.
Yafee has helped thousands of consumers cancel digital subscriptions and recover unwanted charges by grounding their claims in statutory consumer law and maintaining clear documentation throughout the process. Visit Yafee.com for additional guides on cancelling other services, understanding your consumer rights, and resolving billing disputes. Your financial control starts with knowing your rights and taking action with confidence.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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