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Frequently asked questions
Cancel Boo: The Right Way to Take Control
How to cancel Boo and take back control of your dating app spending
What Boo is and why new zealand users cancel
Boo is a global dating application available to New Zealand users on a freemium model. You access basic features-likes, views, and direct messaging-without cost, but upgrading to Boo Infinity removes advertising and unlocks premium functionality. Most New Zealand subscribers pay through Apple's App Store, Google Play Store, or occasionally via the Boo website using Stripe as their payment processor.
You may decide to cancel Boo Infinity for several reasons: you've found a partner, lost interest in online dating, or determined the premium tier doesn't align with your needs. Others cancel to reduce subscription clutter or discover a competing platform suits them better. At Yafee (yafee.com), we recognise that subscription management deserves transparency and control. This guide equips you with every cancellation method, refund entitlements, and the precise legal framework protecting you as a New Zealand consumer.
Common reasons new zealand users cancel Boo
Cancellation motives vary widely. Some users achieve their dating goals and no longer need the service. Others find the cost unjustifiable against the features delivered. Many reassess their app portfolio and consolidate spending on platforms offering better value. Whatever your reason, you deserve a straightforward cancellation process backed by consumer law.
Your consumer rights under new zealand law
New Zealand consumer protection legislation sets out your rights when purchasing digital services like Boo Infinity.
The consumer guarantees act 1993 and what it means for you
The Consumer Guarantees Act 1993 is the primary legislative framework protecting you as a consumer purchasing goods or services in New Zealand. Under this Act, you have the statutory right to expect that Boo Infinity is fit for purpose, delivered as represented, and free from undisclosed defects. If Boo charges you but fails to provide the promised service-or if you're charged without authorisation-you can dispute the charge through your payment provider or escalate to the Commerce Commission.
Boo does not explicitly grant New Zealand consumers a statutory 14-day cooling-off period for subscription purchases. However, you retain all protections under the Consumer Guarantees Act. If you believe you've been overcharged, charged without consent, or received a defective service, contact Boo support immediately. Document all communication attempts; this record proves critical if you escalate further. Yafee recommends preserving emails, screenshots, and transaction records throughout the dispute process.
Unauthorised charges and dispute procedures
If you identify a charge you did not authorise, contact your bank or card issuer within 10 working days of noticing the unauthorised transaction. New Zealand banks process unauthorised dispute claims swiftly under the Payment Card Industry standards and their internal dispute resolution procedures. Your issuer will investigate and, if the charge is confirmed as unauthorised, reverse it to your account within that timeframe.
Should Boo refuse to refund an unauthorised charge after 30 days, lodge a formal complaint with the Financial Markets Authority (FMA). The FMA investigates breaches of the Financial Markets Conduct Act 2013 and has enforcement powers to compel refunds and levy penalties against non-compliant service providers.
Your legal position
You hold these enforceable rights: (1) the right to cancel any subscription at any time; (2) the right to dispute unauthorised charges with your bank or card issuer; (3) the right to escalate unresolved disputes to the Commerce Commission or FMA; (4) the right to receive a refund if the service is defective or not as described. No contract language Boo presents can override these statutory protections.
How to cancel Boo on iOS through the app store
If you subscribed to Boo Infinity via Apple's App Store on your iPhone or iPad, cancellation happens directly in your device settings.
Step 1: access your apple ID settings
- Unlock your iPhone or iPad and open the Settings app.
- The Settings app displays a grey gear icon on your home screen.
- Tap your name at the top of the Settings menu.
- This opens your Apple ID account management area.
Step 2: locate your Boo subscription
- Select Subscriptions from the Apple ID menu.
- You see a complete list of all active and expired subscriptions tied to your Apple ID.
- Find and tap Boo or Boo Infinity in the list.
- If multiple Boo entries appear, select the one showing an active renewal date.
Step 3: confirm cancellation
- Tap Cancel Subscription.
- A confirmation message appears showing when your access terminates.
- Follow the on-screen prompts to complete the cancellation.
- Apple may offer a discounted renewal to retain your subscription; ignore this and proceed with cancellation.
Protecting your cancellation record
Screenshot your cancellation confirmation immediately. Although Apple sends a confirmation email to your registered Apple ID address, a visual record on your device protects you if a surprise charge appears later. Yafee advises retaining these screenshots for at least three billing cycles after cancellation.
How to cancel Boo on android through google play store
Android users subscribed via Google Play Store follow a similar but distinct cancellation process within the Play Store application.
Step 1: open google play and access your account
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner of the screen.
- Select Payments and subscriptions from the dropdown menu.
- This displays all active subscriptions linked to your Google Play account.
Step 2: cancel your Boo subscription
- Tap Subscriptions to view your active subscription list.
- You see all services you currently subscribe to through Google Play.
- Find and tap Boo or Boo Infinity.
- If you see multiple entries, select the one with an active renewal status.
- Tap Cancel subscription.
- Google Play asks you to confirm the cancellation and may display a retention offer.
- Follow the confirmation prompts to finalise your cancellation.
- Google Play sends a confirmation email to your registered Gmail address.
Protecting your android cancellation
Screenshot the final confirmation screen and retain your cancellation email. Google Play typically honours cancellations immediately, but documentation safeguards you against billing errors. Yafee recommends saving these records for three months after your final billing date.
How to cancel Boo through the website using stripe
If you subscribed directly through the Boo website and pay via Stripe, you cancel through your Boo account dashboard.
Step 1: log into your Boo account
- Navigate to the Boo website in your web browser.
- Enter your login credentials (email and password).
- Log in to your account.
- You are directed to your account dashboard or profile page.
Step 2: access your subscription settings
- Look for a Settings, Billing, or Subscription menu option.
- This menu typically appears in your account dropdown or in a dedicated settings section.
- Tap or click the subscription management option.
- You see your current subscription tier and renewal date.
Step 3: cancel your subscription
- Locate the Cancel Subscription button.
- Confirm the cancellation when prompted.
- Note the effective cancellation date displayed on screen.
- You retain access until this date; charges cease thereafter.
- Download or screenshot your cancellation confirmation.
- Save this proof with your payment records.
Stripe payment troubleshooting
If the website cancellation fails or you cannot locate the subscription settings, contact Boo support directly at [email protected] or via the in-app messaging function. Provide your account email and request written confirmation of cancellation. Yafee advises requesting Boo confirm cancellation in writing so you have evidence for future billing disputes.
What happens after you cancel Boo
Understanding your post-cancellation experience prevents confusion and billing surprises.
Access and timing after cancellation
Once you cancel, your premium features remain active until your current billing period ends. You do not lose access mid-cycle. After your subscription term expires, Boo reverts your account to free-tier status. You retain your profile, matches, and message history, but cannot use premium features like ad removal or advanced filters. If you wish to permanently delete your account data, contact Boo support separately; cancellation alone does not erase your profile.
Billing timeline and final charges
No charges occur after your current billing period concludes. If Boo charges you after cancellation, contact your payment provider immediately and lodge a dispute. Document the cancellation date and the unexpected charge. Yafee recommends checking your bank or payment app weekly for 30 days after cancellation to catch errant charges quickly.
Refund eligibility and how to request one
Refunds depend on when you cancel relative to your billing cycle and Boo's refund policy.
Cancellation timing and refund outcomes
| Cancellation timing | Refund eligibility | Action required |
|---|---|---|
| Within 24 hours of purchase | Full refund likely | Request immediately via support |
| Within 7 days of purchase | Partial refund possible | Contact support and explain reason |
| More than 7 days into billing cycle | No refund; can cancel without future charges | Cancel to stop renewal only |
| Unauthorised charge | Full reversal eligible | Dispute via your bank immediately |
How to request a refund from Boo
- Contact Boo support within 24 to 48 hours of the charge.
- Email: [email protected] or use the in-app help centre.
- Explain why you are requesting a refund.
- State that you cancelled due to dissatisfaction, unused service, or accidental purchase.
- Provide your account email, subscription purchase date, and the transaction ID.
- Your bank or payment app displays the transaction ID on your statement.
- Request written confirmation of the refund decision.
- This email serves as evidence if you later dispute the charge with your bank.
Escalating a refused refund
If Boo denies your refund request after 7 days, you have recourse under the Consumer Guarantees Act. Contact your bank or card issuer and request a chargeback or dispute for an unsatisfactory service. Provide your support correspondence to your bank. You can also lodge a complaint with the Commerce Commission if Boo repeatedly refuses legitimate refund requests. Yafee has helped thousands of consumers escalate payment disputes through these channels and secure refunds.
Common cancellation mistakes to avoid
Cancelling a subscription is straightforward when you follow the correct steps, but a few pitfalls can delay or complicate your exit.
Mistake 1: cancelling the app without cancelling the subscription
Deleting the Boo app from your device does not cancel your subscription. Boo continues charging you on your next billing date. You must cancel through your payment platform (Apple ID, Google Play, or Boo's website) before deleting the app. Uninstalling creates a false sense of cancellation that leaves your payment method exposed.
Mistake 2: missing the cancellation confirmation
After you tap Cancel Subscription, a confirmation screen or email arrives. Ignore this confirmation at your peril. Screenshot the confirmation or save the email immediately. Yafee advises labelling these files by date and service name for easy retrieval if a dispute arises months later.
Mistake 3: cancelling during a promotional period
If you subscribed at a discounted rate, cancelling mid-promotional period may forfeit the discount and trigger a charge at the standard rate. Review your subscription details before cancelling to understand any active promotions. Contact Boo support if you wish to end a discounted subscription without paying the higher renewal rate.
Mistake 4: ignoring unauthorised charges after cancellation
Even after cancellation, technical errors occasionally cause duplicate or phantom charges. Check your bank or payment app for 30 days after your cancellation confirmation. If you spot an unexpected charge, dispute it with your bank immediately. Do not assume the error will resolve itself.
Pricing and subscription tiers at a glance
Understanding what you pay for helps you decide whether cancellation or downgrading serves you better.
| Subscription tier | Monthly cost (NZD) | Key features | Best for |
|---|---|---|---|
| Boo free | $0 | Likes, views, basic messaging | Casual browsing |
| Boo Infinity | $12-$20 | Ad removal, advanced filters, priority matches | Active daters wanting features |
| Annual Infinity | $99-$149 (roughly $8-$12 per month) | Same as monthly Infinity, discounted annual rate | Long-term users seeking savings |
Downgrading versus cancelling
If you wish to remain on Boo but reduce spending, downgrading to the free tier is an alternative to full cancellation. You retain your profile and matches but lose premium features. Downgrading does not generate refunds for the current month. Cancellation is appropriate only if you no longer wish to use Boo at any tier.
Checklist for cancelling Boo successfully
Use this checklist to confirm you have completed every cancellation step correctly.
- Identified your subscription method (App Store, Google Play, or Boo website).
- Logged into your account on the correct platform.
- Located and tapped Cancel Subscription.
- Confirmed the cancellation and noted the effective date.
- Screenshotted the cancellation confirmation.
- Saved the confirmation email from your payment provider.
- Verified no charges appear on your next billing date.
- Contacted Boo support if a charge appeared after cancellation.
- Requested a refund in writing if eligible.
- Escalated to your bank or the Commerce Commission if Boo refused a legitimate refund.
Summary: your cancellation path forward
Cancelling Boo Infinity is a right protected by New Zealand consumer law. You can exit at any time through your App Store, Google Play, or Boo's website. No statutory cooling-off period applies to digital subscriptions, but the Consumer Guarantees Act 1993 ensures you can dispute unauthorised charges and demand refunds for defective service. Yafee has outlined every cancellation method, refund pathway, and legal protection available to you.
Act promptly if you spot unexpected charges after cancellation. Your bank processes unauthorised disputes within 10 working days, and the FMA enforces refunds against non-compliant service providers. Document every step: save screenshots, emails, and transaction records. Yafee (yafee.com) empowers you with transparent, legally grounded guidance so you cancel with confidence and reclaim control of your subscription spending.
If you encounter obstacles or Boo refuses to honour a legitimate cancellation or refund, contact the Commerce Commission (comcom.govt.nz) or your bank's dispute team. Yafee has helped thousands of consumers cancel subscriptions, dispute errant charges, and secure refunds through these exact processes. Your financial control is your right-exercise it now.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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