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Frequently asked questions
Cancel Asknebula: The Right Way
How to cancel AskNebula and reclaim your money in new zealand
What you need to know about AskNebula before you cancel
AskNebula is a subscription-based psychic and tarot reading service operated by Spiritual Nebula Limited, a company registered in Cyprus. You access readings through their website and mobile applications using tiered monthly or annual plans. If you have decided to cancel, Yafee is here to walk you through every step and help you understand your consumer rights under New Zealand law. This guide equips you with the legal framework and practical procedures you need to cancel successfully and pursue a refund if the company refuses.
How AskNebula operates and where it is based
Spiritual Nebula Limited operates AskNebula from Cyprus and lists only a Cyprus postal address for administrative enquiries. Critically, no published New Zealand postal address exists for cancellations or complaints. This matters because it affects how you escalate a dispute if the company refuses to refund you or process your cancellation properly. Yafee recommends that you document all contact attempts, as the overseas location creates additional leverage under New Zealand's Fair Trading Act 1986.
Your subscription options and how charges work
AskNebula offers multiple tiered subscription plans accessible through the AskNebula website, Apple App Store, and Google Play Store. Plans typically include access to tarot readings, psychic consultations, and members-only content. Your subscription renews on a monthly or annual cycle, and charges appear on your payment method automatically. The cancellation method you use depends directly on where you signed up, which determines which platform processes your cancellation request. Yafee advises that you identify your subscription source before proceeding to the cancellation steps.
Your consumer rights under new zealand law
Before you cancel, you must understand what the Consumer Guarantees Act 2014 and the Fair Trading Act 1986 protect you against. These laws give you concrete leverage if AskNebula refuses a refund or cancellation without justification.
The 14-day cooling-off right and what it means for you
Under New Zealand consumer law, you generally have the right to cancel certain distance contracts (such as online subscriptions) within 14 days of purchase without penalty. AskNebula's public policy pages do not explicitly mention this statutory 14-day cooling-off period, which is a red flag. If you cancel within 14 days of your first charge and have not used the service extensively, you hold strong legal grounds to request a full refund, regardless of what AskNebula's terms state. The Consumer Guarantees Act 2014 grants this right to all consumers purchasing from traders based anywhere in the world.
Action step: Retain your original purchase receipt and confirmation email immediately. You will need proof of the purchase date to claim the 14-day right if AskNebula disputes your refund request.
The fair trading act and unconscionable conduct
The Fair Trading Act 1986 prohibits traders from engaging in misleading or unconscionable conduct. If AskNebula makes cancellation deliberately difficult, hides the cancellation function, or refuses to honour a refund without lawful reason, that conduct breaches the Fair Trading Act. New Zealand's Commerce Commission enforces this law and accepts complaints from consumers. You can file a formal complaint if AskNebula refuses to cooperate with your cancellation request.
Your legal position when AskNebula refuses cancellation
Your legal position is strong under New Zealand law if you have followed the correct cancellation procedure and AskNebula still refuses. You have three enforcement options: first, contact the Commerce Commission's Disputes Resolution Service; second, request a chargeback through your bank or card issuer; third, escalate to a disputes tribunal if the value is below NZD $15,000. Yafee strongly recommends that you keep detailed, dated records of every cancellation request you send, every response you receive, and every transaction charge that occurs after your cancellation attempt. This evidence is critical for any enforcement action.
How to cancel AskNebula on the web platform
If you subscribed directly through AskNebula.com, you must cancel through the website for the fastest and most transparent process.
Step 1: log in to your AskNebula account
- Open a web browser and navigate to asknebula.com
- Enter your registered email address and password
- If you have forgotten your password, select the "Forgot password" link and follow the reset procedure
- Once logged in, you should see your account dashboard
Step 2: locate your subscription settings
- Click on your profile icon or account name in the top navigation menu
- Select "Settings" or "Account Settings" from the dropdown menu
- Look for a section labeled "Subscription", "Plans", "Billing", or "Membership"
- If you cannot find these options, try clicking "Help" or "Support" and search for "cancel subscription"
Step 3: request cancellation and document everything
- Select the "Cancel Subscription" or "End Membership" button
- AskNebula may display a retention offer or a survey asking why you are cancelling-you are not obliged to complete this
- Confirm the cancellation when prompted
- Immediately take a screenshot of the confirmation screen showing the date and time
- Save the confirmation email that AskNebula sends to your registered email address
- Note the date and time you completed the cancellation in a separate document
Step 4: verify the cancellation on your payment method
- Log in to your bank account or credit card provider's website or mobile app
- Check your recent transactions for any pending or scheduled charges from AskNebula or Spiritual Nebula Limited
- If a charge is still scheduled for the renewal date, contact your bank or card issuer immediately and inform them of your cancellation attempt
- Request that your bank block any further charges from AskNebula
How to cancel AskNebula on the apple app store
If you subscribed through the Apple App Store on iPhone or iPad, you must cancel through Apple's subscription management system, not through the AskNebula app itself.
Step 1: access the apple app store settings on your device
- Open the Apple App Store app on your iPhone or iPad
- Tap the profile icon in the top right corner of the screen
- Select "Subscriptions" from the menu
- You should see a list of all active and inactive subscriptions linked to your Apple ID
Step 2: locate the AskNebula subscription
- Find "AskNebula" in your subscriptions list
- Tap on it to view subscription details, including the renewal date and payment amount
- Verify that the details match your understanding of your plan
Step 3: cancel through apple and document the action
- Select "Cancel Subscription" or "End Subscription"
- Apple will ask you to confirm the cancellation and may offer you a retention discount-decline this unless you wish to continue
- Confirm the cancellation
- Take a screenshot of the confirmation screen showing the date and status change to "Cancelled"
- Save this screenshot to your records
Step 4: verify the cancellation on your apple account
- Return to the Apple App Store and check your subscriptions list again
- AskNebula should now show a status of "Expired" or "Cancelled" with a note saying your access ends on the final renewal date
- If the status does not change within 10 minutes, wait a few hours and check again-sometimes Apple's system takes time to update
How to cancel AskNebula on google play store
If you subscribed through Google Play Store on an Android device, you must cancel through Google's subscription management system.
Step 1: access google play store settings
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions" to view all active subscriptions
Step 2: locate and select AskNebula
- Find "AskNebula" in your subscriptions list
- Tap on it to view the subscription details, including the next billing date and amount
- Confirm that these details are correct before proceeding
Step 3: initiate the cancellation
- Select "Cancel subscription"
- Google may display a retention message or offer-you do not need to engage with this
- Confirm the cancellation when prompted
- Capture a screenshot of the confirmation page showing the cancellation date and time
Step 4: confirm the cancellation status
- Return to your subscriptions list in Google Play Store
- AskNebula should now display a status such as "Cancelled" or "Ends on [date]"
- Store this confirmation screenshot in your records alongside your other cancellation evidence
How to request a refund from AskNebula
Cancelling your subscription stops future charges, but you may also be entitled to a refund for charges you have already paid. Your refund rights depend on when you subscribed and how long you have used the service.
Refund eligibility under the consumer guarantees act 2014
If you purchased your AskNebula subscription within the last 14 days and cancel before the end of that 14-day period, the Consumer Guarantees Act 2014 entitles you to a full refund. This right applies regardless of AskNebula's cancellation policy. After 14 days, you may still claim a refund if you can demonstrate that the service failed to meet the consumer guarantees-for example, if the readings were not provided as described, or if the service was unavailable for extended periods. Yafee advises that you identify whether your purchase falls within this window before requesting a refund.
How to request a refund in writing
- Send a formal refund request email to AskNebula at the contact address on their website or to [email protected] (if available)
- In your email, include the following information:
- Your full name and registered email address
- Your subscription plan name and the amount you paid
- The date you subscribed
- The date you cancelled
- The reason for your refund request (for example, "within 14-day cooling-off period" or "service not provided as described")
- The Consumer Guarantees Act 2014 or Fair Trading Act 1986 provision you are citing
- Attachments: screenshots of your purchase receipt, cancellation confirmation, and any relevant transaction records
- Send this email from the same email address as your AskNebula account for verification purposes
- Request a read receipt or use a tracked email service to prove delivery
- Store a copy of the email in your records with the date and time sent
If AskNebula denies your refund: escalation steps
If AskNebula ignores your refund request or explicitly denies it without legal justification, you have three escalation routes. First, file a formal complaint with the Commerce Commission at www.beehive.govt.nz/commerce-commission. Second, contact your bank or card issuer and request a chargeback or reversal of the transaction. Third, escalate to your local disputes tribunal if the amount is below NZD $15,000. Yafee recommends pursuing all three channels simultaneously to maximize pressure on AskNebula to comply.
Pricing and subscription plans at AskNebula
Understanding AskNebula's pricing structure helps you calculate the refund you are entitled to and verify that you were charged correctly.
| Plan | Billing cycle | Approximate cost (NZD) | Cancellation difficulty |
|---|---|---|---|
| Free trial | Initial period only | Free | Low-auto-renews after trial |
| Monthly standard | Monthly renewal | $9.99 to $14.99 | Low-cancel anytime |
| Monthly premium | Monthly renewal | $19.99 to $24.99 | Low-cancel anytime |
| Annual standard | Annual renewal | $89.99 to $119.99 | Medium-long commitment |
| Annual premium | Annual renewal | $199.99 to $249.99 | Medium-long commitment |
| One-time credit purchase | Non-recurring | $4.99 to $99.99 | High-no refund typically offered |
Note: Prices are estimates based on typical app store listings in New Zealand. Actual charges may vary depending on promotional discounts, tax treatment, or currency fluctuations. Always verify the exact charge on your statement before requesting a refund.
Common mistakes when cancelling AskNebula
Many consumers cancel successfully but then miss critical follow-up steps. Fortunately, awareness of these pitfalls allows you to avoid them.
Mistake 1: cancelling in the app instead of the app store or website
If you subscribed through Apple App Store or Google Play Store, cancelling only within the AskNebula app does not actually cancel your subscription. Apple and Google manage the billing, not AskNebula. You must cancel through the app store itself. If you have already cancelled in the app and continued to be charged, contact your app store support team and request a refund for unauthorised charges, citing the cancellation failure.
Mistake 2: assuming silence means approval
If AskNebula does not respond to your cancellation request or refund email within 10 working days, do not assume the request was processed. Follow up with a second email marked "URGENT: RE-SUBMISSION - PREVIOUS REQUEST IGNORED". Include the date of your original email and state that you are treating this as a formal refund demand under the Consumer Guarantees Act 2014. This creates a documented escalation trail.
Mistake 3: failing to check for charges after cancellation
Cancellation does not always prevent a final charge on the renewal date. Check your bank statement or card issuer portal every day in the week leading up to your renewal date. If a charge appears after cancellation, contact your bank immediately and request a reversal, citing the cancellation confirmation. Your bank can often reverse charges within 30 days of posting.
Mistake 4: not documenting your communication
If you contact AskNebula by phone or live chat without saving a transcript, you have no proof of what was discussed. Always communicate via email so that you create a permanent, datable record. If you must call, follow up the call with an email summarizing the conversation and requesting written confirmation.
After you cancel AskNebula
Cancellation is only the beginning. You must verify that the cancellation took effect and pursue a refund if one is owed to you.
Monitor your bank account and app store billing
After you cancel, check your bank account and card issuer portal every three to five days for 30 days. Look for any charges from AskNebula, Spiritual Nebula Limited, or similar merchant names. If a charge appears after your cancellation date, this is evidence of AskNebula's failure to comply with your cancellation request. Screenshot every suspicious charge and store it in a dedicated folder. This evidence will be critical if you need to escalate to your bank or the Commerce Commission.
Pursue your refund if entitled
If you cancelled within 14 days of your first subscription charge, send your formal refund request email within this window (preferably within 7 days). If AskNebula refuses, contact the Commerce Commission or your bank within 30 days of the original charge. After 30 days, your bank may lose the legal authority to reverse the transaction, so act quickly. Yafee has helped thousands of consumers recover refunds by documenting their cancellation attempts and escalating promptly to enforcement authorities.
Consider a chargeback if AskNebula continues billing
If AskNebula continues to charge you after your cancellation attempt, your bank or card issuer can dispute the charge on your behalf. This process is called a chargeback. Contact your bank and provide evidence of your cancellation (screenshots, confirmation emails, and dates). Your bank will investigate and, if they find in your favour, reverse the charge. Yafee recommends that you pursue a chargeback for any charge that occurs more than 5 days after your cancellation confirmation.
How to file a complaint with the commerce commission
If AskNebula refuses to cancel your subscription or refund your money without legal justification, you can escalate to New Zealand's regulator.
When to escalate to the commerce commission
File a complaint with the Commerce Commission if AskNebula refuses your cancellation request, ignores your refund demand, or continues to charge you after you have provided clear cancellation instructions. The Commerce Commission investigates violations of the Fair Trading Act 1986 and has the authority to force refunds, impose penalties, and suspend traders who engage in unconscionable conduct. You have the right to file a complaint even if AskNebula is based overseas.
How to submit your complaint
- Navigate to the Commerce Commission website at www.beehive.govt.nz/commerce-commission
- Click "Make a complaint" or "File a complaint"
- Complete the online complaint form with the following details:
- Your name, email, and phone number
- AskNebula's business name and website (asknebula.com)
- The date you subscribed and the amount you paid
- The date you attempted to cancel
- A description of how AskNebula refused to comply (refusal to cancel, silence, continued billing)
- The amount of money you are claiming
- Attachments: all emails, screenshots, and transaction records
- Submit the form and retain the Commerce Commission case reference number
- The Commerce Commission will investigate and may contact AskNebula on your behalf
Subscription cancellation comparison chart
Use this chart to understand the cancellation options available depending on where you subscribed.
| Subscription source | Cancellation method | Difficulty level | Refund eligibility |
|---|---|---|---|
| AskNebula.com website | Settings > Subscription > Cancel | Low | Within 14 days of purchase |
| Apple App Store (iOS) | App Store > Profile > Subscriptions > Cancel | Low | Within 14 days of purchase |
| Google Play Store (Android) | Google Play > Subscriptions > Cancel | Low | Within 14 days of purchase |
| Free trial | Same as subscription source (web, Apple, or Google) | Low | Before trial ends to avoid charge |
| Credit card direct (if available) | Contact support via email; escalate to bank chargeback if refused | High | Within 14 days; thereafter, requires proof of service failure |
| One-time credits (non-subscription) | No cancellation-credits remain usable or expire per terms | N/A | No refund unless unused credits within 14 days |
Contacting AskNebula for cancellation support
If you cannot cancel through the standard methods or need to escalate your cancellation, you can attempt to contact AskNebula directly. Nevertheless, AskNebula operates from Cyprus, and response times may be slow.
Known contact methods for AskNebula
- Email: [email protected] (if monitored; response time typically 5-10 working days)
- In-app support: Most subscription apps include a "Help" or "Contact Us" button in the settings menu
- Website contact form: Check asknebula.com for a "Contact" or "Support" page
- Social media: AskNebula may monitor Instagram, Facebook, or Twitter; public complaints sometimes receive faster responses
- Postal address (Cyprus): If you require a physical address for formal correspondence, Spiritual Nebula Limited is registered in Cyprus-however, Yafee recommends pursuing email and bank escalation first, as postal mail is slow and AskNebula has published no New Zealand address
What to include in any direct communication
If you email or message AskNebula directly, include your registered account email, subscription plan name, the date you subscribed, and the reason for your cancellation request. State clearly that you are requesting cancellation of your subscription effective immediately and that you are claiming a refund under the Consumer Guarantees Act 2014 if you are within 14 days of purchase. Save every response (or lack thereof) as evidence for future escalation.
Key takeaways and next steps
Cancelling AskNebula is straightforward if you follow the correct channel (website, Apple App Store, or Google Play Store) for where you subscribed. Your legal position under the Consumer Guarantees Act 2014 and Fair Trading Act 1986 is strong if you act within 14 days of purchase or if you can demonstrate that the service failed to deliver as described. Document every step of your cancellation attempt, monitor your bank account for unauthorised charges, and escalate to your bank or the Commerce Commission if AskNebula refuses to comply. Yafee provides this guide to ensure you understand both your rights and the procedural steps required to protect them. If AskNebula disputes your cancellation or refund claim, use the Commerce Commission complaint process and chargeback options outlined above. Yafee has guided thousands of consumers through cancellations and disputes with overseas subscription providers-your cancellation is legally enforceable regardless of AskNebula's location or reluctance to comply.