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Frequently asked questions
Cancel Amomedia: The Right Way
How to cancel Amomedia Limited and stop unwanted charges
What you need to know about Amomedia Limited
Amomedia Limited is a subscription management company based in Nicosia, Cyprus, that handles recurring payments for digital services. Your charges likely appear through app stores, PayPal, or direct card payments, yet the company maintains minimal public presence and no dedicated cancellation portal. If you've spotted an unfamiliar charge on your bank statement or app account, this guide will walk you through every cancellation method and your legal protections under New Zealand law.
How Amomedia Limited operates and why charges persist
Amomedia processes subscriptions sold through the Apple App Store, Google Play, PayPal, and credit card processors. The company rarely communicates directly with consumers. Instead, they operate silently through payment intermediaries, which means your subscription renewal happens at the payment source, not through Amomedia's own system. Consequently, cancelling within an app alone often fails to stop charges because the payment authority (Apple, Google, or your bank) remains authorised to collect funds on Amomedia's behalf.
This structural opacity is why consumers struggle. Charges appear vague on statements, often listed under third-party merchant names rather than "Amomedia Limited" directly. Yafee has identified this pattern repeatedly: consumers cancel in-app but wake to another charge weeks later. The solution requires cancelling at the payment source itself, not just within the app interface.
Why consumers report difficulty cancelling
Amomedia does not advertise a public cancellation process or customer support channel. Many users report that attempted cancellations via email yield no response, and the company's website provides no direct contact form for subscription disputes. Furthermore, the separation between where you subscribed (the app) and where your payment is actually processed (Apple, Google, PayPal, or your card issuer) means cancellation instructions inside the app may never reach Amomedia's payment systems. This disconnect traps New Zealand customers in cycles of unwanted charges.
Yafee recommends cancelling directly at your payment source first, then following up with Amomedia only if charges continue after 2-3 billing cycles.
Your consumer rights in new zealand and what they mean for you
New Zealand consumer law provides robust protection against unauthorised and misleading subscription practices. Understanding your rights shifts negotiating power back to you and creates a foundation for dispute resolution.
The consumer guarantees act 1993 and your subscription protection
Under the Consumer Guarantees Act 1993, every service supplied in New Zealand must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Amomedia's service fails-for instance, features don't work as advertised, the app crashes repeatedly, or the service is never activated-you have grounds to request a refund under this Act.
Additionally, if the subscription was sold via misleading information about auto-renewal, cancellation terms, or cost, the breach falls under the Consumer Guarantees Act. You can dispute the charge with your payment provider and cite this Act as your basis. The Commerce Commission, New Zealand's primary consumer enforcement body, upholds this legislation and can intervene if Amomedia ignores your formal complaint.
Your legal position: You are entitled to a refund if Amomedia misrepresented the service, failed to deliver it, or made cancellation unreasonably difficult. Document the failure in writing and send it to Amomedia first; if they don't respond within 20 working days, escalate to the Commerce Commission or your payment provider's dispute team.
The fair trading act 1986 and misleading subscription practices
The Fair Trading Act 1986 prohibits misleading or deceptive conduct in trade. If Amomedia buried cancellation instructions in fine print, made cancellation deliberately difficult to find, or misrepresented the cost or renewal terms, you have a claim under this Act. The Act applies equally to overseas companies trading with New Zealand consumers.
In accordance with this Act, you are entitled to lodge a complaint with the Commerce Commission if you believe Amomedia engaged in deceptive conduct. The Commerce Commission can investigate, issue warnings, or seek remedies on your behalf. Keep screenshots, email records, and proof of charges for at least 12 months.
How to cancel Amomedia Limited by payment method
Your cancellation process depends entirely on where the charge originated. Identify your payment source, then follow the relevant steps below to cancel at the source, not merely within the app.
Step 1: identify your payment source
Before you cancel, determine where Amomedia is charging you. Check your bank statement or payment app for recent charges. Look for the merchant name-it may appear as Amomedia, a third-party processor name, or the individual app name. Once you identify whether charges come through Apple, Google, PayPal, or direct card debit, move to the relevant section below.
Step 2: cancel via apple app store (iPhone, iPad, or mac)
If you subscribed through an app on your Apple device and were charged to your Apple ID, follow these steps to cancel directly at the source.
- Open the App Store app on your iPhone, iPad, or Mac.
- On iPhone or iPad, tap the profile icon in the top right corner.
- On Mac, click your name or account avatar in the top right corner.
- Tap or click Subscriptions.
- You will see all active subscriptions linked to your Apple ID.
- Find the Amomedia subscription in the list.
- If multiple apps are listed, look for the one matching the charge on your statement.
- Tap or click the subscription name.
- A details screen will appear showing the renewal date and price.
- Tap or click Cancel Subscription.
- Apple will ask you to confirm; tap or click Confirm Cancellation.
- Screenshot the cancellation confirmation showing the subscription is now "Expires on [date]" rather than "Renews on [date]".
- Keep this image for your records in case you need to dispute future charges.
Your subscription will continue until the next renewal date, then cease. No further charges will occur after that date unless you resubscribe.
Step 3: cancel via google play (Android devices)
If you subscribed through an app on an Android device, cancel through Google Play.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap Payments and Subscriptions.
- Select Subscriptions from the menu.
- Locate the Amomedia subscription.
- Tap the subscription name to open its details.
- Tap Cancel Subscription.
- Google may ask you to confirm your reason for cancellation; select any option and proceed.
- Confirm cancellation on the final screen.
- Your subscription will end on the next renewal date.
- Take a screenshot showing the cancellation confirmation.
- Store it safely alongside your bank statements for dispute purposes if needed.
Google Play will cease charging you after the current billing cycle expires.
Step 4: cancel via PayPal
If charges appear as PayPal transactions, cancel the subscription directly through your PayPal account.
- Log in to your PayPal account at paypal.com.
- Enter your email and password.
- Click Settings (gear icon) in the top right corner.
- Select Settings from the dropdown menu.
- Click Payments on the left navigation panel.
- Select Manage automatic payments.
- Find the Amomedia payment agreement in the list.
- Click it to view the subscription details.
- Click Cancel.
- PayPal will ask you to confirm; click Cancel Automatic Payment.
- Screenshot the cancellation confirmation.
- This proves to PayPal and Amomedia that you've revoked payment authorisation.
PayPal will block further charges immediately. However, if Amomedia had already charged you for the next billing period before cancellation, contact PayPal's Dispute Resolution Centre to request a refund for unauthorised transactions.
Step 5: cancel direct card charges
If Amomedia charges your credit or debit card directly, you have two options: contact Amomedia to cancel, then contact your bank if they don't comply.
- Attempt email contact with Amomedia.
- Search the Amomedia website for a support email address.
- If no email is listed, check your original invoice or receipt for contact information.
- Send a clear cancellation request: "I request immediate cancellation of my subscription with Amomedia Limited, effective today. Please confirm cancellation in writing and cease all charges to my card ending in [last 4 digits]."
- Keep a copy of your email and note the date sent.
- If Amomedia does not respond within 10 working days, contact your card issuer (your bank).
- Call the number on the back of your card.
- Request a dispute for "unauthorised or unwanted recurring charge" or "failure to cancel subscription".
- Provide your email cancellation request, bank statement showing charges, and the date you attempted cancellation.
- Your bank will investigate and may issue a chargeback, returning the disputed amount to your account within 10-15 working days.
- Banks in New Zealand, including the major four (ASB, BNZ, Westpac, ANZ), prioritise consumer protection in these cases.
Yafee recommends documenting every contact attempt and response. Your bank will need this trail to process a chargeback effectively.
Step 6: follow up if charges continue after cancellation
After you've cancelled, monitor your account for 2-3 billing cycles to ensure no further charges occur. If Amomedia continues charging you despite cancellation, take immediate action.
- Retrieve your cancellation confirmations from steps 2-5.
- Screenshot or download proof that you cancelled from Apple, Google, PayPal, or your email thread.
- Contact your payment provider again and escalate the dispute.
- For Apple, Google, or PayPal, file a formal complaint through their help centres.
- For direct card charges, call your bank and request a chargeback for "breach of cancellation" or "continued charges after revoked authorisation".
- If your payment provider refuses to act, lodge a complaint with the Commerce Commission.
- Visit www.comcom.govt.nz and select Make a Complaint.
- Provide your cancellation proof, bank statements, and a timeline of your contact attempts.
- The Commerce Commission can force refunds and penalise Amomedia under the Consumer Guarantees Act and Fair Trading Act.
Refunds, chargebacks, and recovery after cancellation
Cancelling stops future charges, but you may be entitled to refunds for charges you've already paid, especially if Amomedia misrepresented the service or made cancellation deliberately difficult.
Request a refund from your payment provider
Your best route to a refund is through the payment source (Apple, Google, PayPal, or your bank), not Amomedia directly. Payment providers prioritise consumer disputes and process refunds faster than overseas companies typically respond.
Contact your payment provider within 120 days of the charge you wish to dispute. Provide your cancellation proof, a screenshot of the charge on your statement, and a brief explanation: "I cancelled this subscription on [date] but was charged on [date]. Please refund this unauthorised charge." Payment providers typically issue refunds within 10-20 working days if evidence of cancellation is clear.
Escalate to your bank if payment providers don't refund
If Apple, Google, or PayPal refuses to refund, contact your bank directly. Under the Credit Information Privacy Code and the Payments System Protections Standards (PSPS), your bank must investigate disputes for unauthorised transactions. Provide the same evidence: cancellation confirmation, bank statement, and timeline. Your bank can initiate a chargeback, which reverses the charge within 15 working days and returns funds to your account.
Lodge a complaint with the commerce commission for systemic refusal
If Amomedia refuses to cancel or continues charging after you've provided cancellation proof, the Commerce Commission can intervene. Yafee recommends escalating here if you've exhausted payment-provider and bank options. The Commerce Commission can issue an enforcement order requiring Amomedia to refund all unauthorised charges and cease misleading practices.
Common mistakes to avoid when cancelling Amomedia Limited
Cancellation is straightforward once you know where to act-and protecting yourself is simpler when you sidestep these frequent pitfalls.
Mistake 1: cancelling only inside the app, not at the payment source
Many consumers delete the app or cancel within it, assuming that stops charges. In reality, app-level cancellation rarely reaches Amomedia's payment processor. Apple, Google, and PayPal maintain separate authorisations, and Amomedia continues collecting funds through these channels. Always cancel at the payment source (Apple, Google, PayPal, or your bank) to block charges permanently.
Mistake 2: failing to screenshot or document cancellation
If charges persist after cancellation, you'll need proof you cancelled. Screenshots showing "Expires on [date]" in Apple or Google Play, or cancellation confirmation emails from PayPal, are essential. Without documentation, payment providers will assume your cancellation failed and may deny refund requests.
Mistake 3: not monitoring your account after cancellation
Some consumers cancel and assume the matter is closed. However, Amomedia occasionally continues charging despite cancellation confirmations. Check your bank or payment app weekly for 3 weeks after cancellation. If even one unauthorised charge appears, initiate a dispute immediately-banks are more likely to refund if you act within 30 days of the charge date.
Mistake 4: contacting Amomedia directly instead of your payment provider
Amomedia provides minimal customer support and rarely responds to cancellation or refund requests by email. Instead of waiting for a response that may never arrive, contact Apple, Google, PayPal, or your bank. These entities have customer service teams with accountability, and they can force Amomedia to issue refunds under consumer protection agreements.
Mistake 5: missing the 120-day dispute window
Most payment providers and banks allow disputes only within 120 days of the charge. If you wait longer, you lose the right to dispute or chargeback. Consequently, act as soon as you identify an unwanted charge. Yafee advises raising disputes within 30 days to maximise approval odds.
What to do after cancellation
Once cancellation is complete, a few final steps protect you and verify the process worked.
Monitor your account for 4 weeks
Check your bank statement, PayPal account, or app store weekly for the 4 weeks following cancellation. Confirm that no new charges appear on the dates you'd normally expect a renewal. If a surprise charge occurs, you'll be able to act quickly and provide recent evidence to your payment provider.
Keep cancellation records for 12 months
Archive screenshots, cancellation confirmations, and email records in a folder on your phone or computer. If a dispute arises later, these records prove you cancelled and are your strongest evidence in a chargeback or Commerce Commission complaint. Yafee recommends labelling them with the date and payment source for quick reference.
Report the problem if charges continue
If Amomedia charges you again after cancellation, don't attempt further email contact. Instead, immediately file a dispute with your payment provider, citing your earlier cancellation confirmation. Request a refund and a permanent block on future authorisations from Amomedia. If charges continue across multiple payment providers, file a formal complaint with the Commerce Commission-this signals a systemic breach and triggers investigation.
Pricing and comparison table
| Payment source | Cancellation method | Time to stop charges | Refund ease |
|---|---|---|---|
| Apple App Store | In-app settings, Subscriptions, Cancel | On next renewal date | High-Apple prioritises disputes |
| Google Play Store | In-app settings, Subscriptions, Cancel | On next renewal date | High-Google honours cancellations |
| PayPal | Account Settings, Manage Automatic Payments, Cancel | Immediate | High-PayPal actively protects buyers |
| Direct card charge | Email Amomedia, then contact bank | 10-20 working days (bank chargeback) | Medium-requires bank investigation |
Contact information for Amomedia Limited
Amomedia Limited maintains minimal public contact channels. In accordance with available information, the company is based in Nicosia, Cyprus. No verified New Zealand postal address, phone line, or dedicated support email is publicly listed.
If you must attempt direct contact, search your original email receipt or invoice for an associated email address. However, Yafee strongly recommends prioritising cancellation through your payment provider (Apple, Google, PayPal, or your bank) rather than attempting to reach Amomedia directly, as response times are often very slow or nonexistent.
Escalation contact: commerce commission new zealand
If cancellation attempts fail or Amomedia continues charging you after documented cancellation, lodge a formal complaint with the Commerce Commission. The Commission enforces consumer protection laws in New Zealand and has the power to investigate Amomedia, issue sanctions, and order refunds.
Commerce Commission contact:
- Website: www.comcom.govt.nz
- Phone (Complaints Line): 0800 943 600
- Online complaint form: Available on the website under "Make a Complaint"
- Expected response time: 20-40 working days for initial assessment
Summary: your next steps with yafee
Cancelling Amomedia Limited requires cancelling at the payment source, not within the app alone. Follow the steps above for Apple, Google, PayPal, or direct card charges, document your cancellation, and monitor your account for 4 weeks. If charges persist, dispute them with your payment provider or bank within 30 days. If your payment provider refuses to refund, escalate to the Commerce Commission, which has authority to investigate and compel refunds under the Consumer Guarantees Act and Fair Trading Act.
Your consumer rights in New Zealand are strong. Misleading subscription practices and refusal to cancel breach the Fair Trading Act 1986 and Consumer Guarantees Act 1993. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by equipping them with knowledge of these laws and step-by-step procedures. Use this guide, keep your evidence, and act decisively. If Amomedia refuses to honour your cancellation, your payment provider and the Commerce Commission are your allies.