How to cancel your Outside subscription in new zealand and understand your rights

What is Outside and how subscriptions work

Outside is a digital media and membership platform that delivers premium content across fitness, travel, health and adventure topics. You access articles, magazines, videos and exclusive training courses through flexible subscription plans branded as Outside Digital and Outside+. Your membership grants you immediate access to the full content library, but the way you manage, renew and cancel your subscription depends entirely on which platform you used to purchase it - the Outside website, Apple App Store or Google Play.

Three purchase channels, three cancellation methods

You can buy an Outside membership directly from the Outside website using a credit card, or you can subscribe through Apple App Store (for iPhone and iPad) or Google Play (for Android devices). This distinction is crucial because each channel operates under different terms of service and refund policies. Subscriptions purchased via app stores are governed by Apple or Google's rules, while direct purchases follow Outside's own policy. At Yafee, we guide thousands of New Zealand consumers through exactly this confusion - identifying which platform holds your subscription so you cancel in the right place and avoid accidental renewal charges.

How membership features align across platforms

Regardless of where you buy, your Outside membership unlocks the same content: the full article archive, video library and member-exclusive courses. The difference lies in administration. App Store and Google Play subscriptions follow their respective app provider's cancellation process and refund rules, which typically allow you to cancel within 48 hours of purchase for a full refund. Direct website purchases follow Outside's stated cancellation and refund policy. If you hold multiple subscriptions or have switched platforms, you may need to cancel on each channel separately.

Outside pricing and plan options in new zealand

Outside offers annual and monthly plans at varying price points; all costs below are approximate New Zealand dollar equivalents and may fluctuate with currency exchange rates.

Current plan pricing and billing structure

Exchange rate movements mean your checkout total may differ from these estimates. Always verify the final amount before confirming payment. Monthly plans offer flexibility but cost more per year; annual plans deliver better value if you commit to 12 months.

Reasons to cancel or keep your Outside subscription

Your decision to cancel should rest on honest reflection of your usage patterns and budget priorities.

Common reasons new zealand subscribers cancel

• You rarely open the app or website; your reading habits have shifted to other sources.
• The subscription cost no longer fits your budget, or you prefer free content alternatives.
• You subscribed for a specific feature - such as training plans or expert guides - and have completed or outgrown it.
• You want to pause subscriptions temporarily or trial a competitor platform.
• You signed up during a promotional discount and the regular price feels too high.
• You dispute a charge or believe the service quality has declined below your expectations.

Reasons you might keep your Outside membership

• You actively use training plans, articles or expert guides every week and see measurable progress.
• You value the ad-free reading experience and community interaction with other members.
• The annual plan breaks down to less than a coffee per week; the lifestyle value aligns with your spending.
• You are mid-way through a multi-month training programme and cancelling would disrupt your momentum.

Your consumer rights under new zealand law

Your right to cancel an Outside subscription is protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which apply to all consumer contracts in New Zealand.

Legal position: what protects you

The Consumer Guarantees Act 1993 guarantees that services supplied to you must be of acceptable quality, fit for purpose and supplied with reasonable care and skill. If Outside fails to deliver the service you paid for - for example, if content is unavailable, access is repeatedly disrupted, or the platform is fundamentally unfit for purpose - you have the right to seek a refund or remedy from Outside. Additionally, the Fair Trading Act 1986 prohibits misleading or deceptive conduct, which means Outside must not misrepresent cancellation procedures, ongoing charges or subscription terms. If a charge appears on your account without your clear consent or after cancellation, or if you cannot cancel through the stated method, contact the Disputes Resolution Service or the Commerce Commission.

Your statutory right to cancel

You have the right to cancel an Outside subscription at any time. Monthly subscriptions can be cancelled before the next billing date; annual subscriptions can be cancelled immediately, although a refund depends on whether Outside's policy or the purchase platform (Apple or Google) allows it. You do not need a reason to cancel - the right is unconditional. However, if you cancel an annual subscription mid-term, Outside or the app provider may retain payment already received, unless a cooling-off period applies or a service fault justifies a refund.

How to cancel your Outside subscription

Follow the cancellation method that matches the platform where you originally purchased your membership to ensure the cancellation processes correctly and stops future charges.

Cancel if you bought via the Outside website

1. Log in to your Outside account on the official Outside website using your registered email and password.
   • If you have forgotten your password, select "Forgot password" on the login page and follow the email reset link.
2. Navigate to your account settings, typically found in the upper right menu under "My Account" or "Subscriptions".
   • Some accounts display a "Subscription" or "Membership" tab directly; select it.
3. Locate your active subscription and select the option to "Cancel subscription" or "Manage billing".
   • The button text may vary; look for "Cancel", "End membership" or "Pause subscription".
4. Confirm that you want to cancel by selecting the final confirmation prompt.
   • Outside may ask you to state a reason; this is optional feedback and does not affect your cancellation.
5. You will receive a confirmation email at your registered address confirming the cancellation date and any refund eligibility.
   • If you do not receive this email within 5 minutes, check your spam folder or log back in to verify the cancellation status.

Cancel if you subscribed via apple app store (iPhone or iPad)

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the profile icon in the bottom right corner of the screen.
2. Select "Subscriptions" from the menu.
   • This shows all active and paused subscriptions across all apps you use.
3. Find "Outside" in your subscription list and tap it.
   • If Outside does not appear, your subscription may have already expired or been cancelled; verify by logging into your Outside account directly.
4. Tap "Cancel Subscription" or "Edit Subscription" and follow the prompts to confirm cancellation.
   • Apple will ask you to confirm once more before the cancellation is final.
5. You will see a confirmation message; your subscription will end on the date shown, and you will retain access until that date.
   • No refund is typically available unless you cancelled within 48 hours of purchase; Apple's policy governs this.

Cancel if you subscribed via google play (Android)

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions" and then "Subscriptions".
   • This displays all active subscriptions linked to your Google Play account.
3. Tap "Outside" from the list.
   • If it does not appear, the subscription may have already been cancelled or the app may be associated with a different Google account.
4. Select "Cancel subscription" and confirm your choice.
   • Google will prompt you once more to ensure you want to proceed.
5. You will receive a confirmation; your access will continue until the current billing period ends.
   • Google's refund policy permits refunds within 48 hours of purchase; after that, charges are non-refundable unless you meet specific criteria (e.g., unauthorised transaction, technical fault).

Refunds and what to expect after cancellation

Refund eligibility and timing depend on your purchase platform and the reason for cancellation.

Refund policy for direct website purchases

If you purchased your Outside subscription directly from the Outside website, Outside's refund policy typically allows a full refund if you cancel within a set period (commonly 7 to 14 days) of purchase. If you cancel after that window, no refund is available; your access will simply end at the close of your current billing period. If you believe you qualify for a refund - for example, due to a service fault, technical failure or misleading marketing - contact Outside's customer support team and clearly state the reason. Yafee recommends keeping screenshots of any errors, billing discrepancies or unmet service promises to support your refund request.

Refund policy for app store subscriptions

Apple and Google both permit refunds within 48 hours of a subscription purchase, provided you request it through their respective app stores and not directly from Outside. To request a refund via Apple, go to reportaproblem.apple.com, select the Outside charge, and choose "Request a refund". For Google Play, visit play.google.com/store, find the transaction under "Payments and subscriptions", select it and tap "Report a problem". Both platforms allow you to cite reasons such as accidental purchase, duplicate charge or service not as described. Refunds are processed within 5 to 10 business days back to your original payment method.

What happens to your account after cancellation

Once you cancel, your access to premium content ends on the date shown in your cancellation confirmation. You will lose access to articles behind the paywall, video courses and member-exclusive features. Your account login and any saved preferences (such as reading history or bookmarks) may remain visible if you log in again, but you cannot access paid content. If you change your mind and want to resubscribe, you can do so at any time; you will not be charged a reactivation fee, and your account will be re-enabled immediately upon payment. No data loss occurs during this process.

Common cancellation mistakes to avoid

Cancelling a subscription is straightforward, but a few missteps can leave you frustrated - here's how to sidestep them.

Mistake 1: cancelling on the wrong platform

If you subscribed via Apple App Store but log in to the Outside website and try to cancel there, the cancellation will not take effect because the two systems are separate. Your app store subscription will continue to renew, and you will face another charge. Before you cancel, confirm which platform you used by checking your payment method and billing history. Look at your bank or credit card statement; if the charge came from Apple or Google, cancel through their app store, not the Outside website.

Mistake 2: assuming your subscription has ended

Cancelling does not always mean your access stops immediately. Most subscriptions - especially annual plans - end on the next billing date after you cancel, not the day you submit the cancellation. During this period, you retain full access and will not be charged again. If you cancel on day 1 of a 30-day billing cycle, you have 29 more days of access. Confirm the end date in your cancellation email to avoid being surprised by loss of access before you expected.

Mistake 3: forgetting to check your payment method

After cancelling via the app store or website, log into your bank account or credit card portal to verify that future charges do not appear. Subscription services sometimes retain payment information even after cancellation; if an unexpected charge appears 30 or 60 days later, contact your bank or card issuer immediately to dispute it. Yafee advises taking a screenshot of your cancellation confirmation for evidence; this protects you if you need to escalate the dispute.

Mistake 4: not responding to retention offers

After you cancel, Outside may email a discount offer to win you back. These are optional; you are under no obligation to accept. If the offer does not interest you, ignore it or unsubscribe from marketing emails. Do not reply or engage unless you genuinely want to resubscribe at the offered rate.

After cancellation: what you need to do

Cancellation is complete within minutes, but a few follow-up steps ensure your peace of mind.

Verify cancellation in your account

Log back into your Outside account (or your app store account) 24 hours after cancellation and confirm that your subscription status shows as "cancelled" or "ended". This verification takes 60 seconds and removes doubt. If the subscription still appears active, contact Yafee's support resources or Outside's customer team immediately.

Monitor your next billing date

Check your bank or credit card statement on the date your billing cycle would normally renew (e.g., 30 days after cancellation). No charge should appear. If one does, dispute it with your bank within 30 days of the unexpected transaction; your cancellation confirmation email is your evidence that the charge was unauthorised.

Unsubscribe from marketing emails (optional)

Outside may continue to send promotional emails after cancellation. If you do not wish to receive these, scroll to the bottom of any Outside email and click "Unsubscribe" or "Manage preferences". This step is optional and does not affect your cancellation.

If Outside refuses to cancel or disputes your request

In rare cases, you may encounter resistance or billing errors when attempting to cancel.

Step 1: document everything

Screenshot your cancellation confirmation, any error messages, and your account page showing your subscription status. Save emails from Outside or the app store. This evidence is crucial if you need to escalate.

Step 2: contact Outside customer support

Email Outside's support team directly, citing your subscription ID or account email and the date you attempted to cancel. Include one screenshot of the issue. Clearly state: "I attempted to cancel my Outside subscription on [date], and my cancellation was not processed. I request confirmation of cancellation and cessation of billing." Expect a response within 5 business days. Many cancellation issues are resolved at this stage.

Step 3: escalate via your app store or credit card issuer

If Outside does not respond or refuses to cancel, contact Apple, Google or your bank directly. Both app stores have dispute resolution processes; your bank can dispute the charge as unauthorised if Outside continues billing after your cancellation request. Reference your cancellation confirmation and any unresolved support emails.

Step 4: contact the disputes resolution service or commerce commission

If the dispute remains unresolved, raise a complaint with the Disputes Resolution Service (DRS), which mediates consumer disputes with businesses in New Zealand. Alternatively, if you believe Outside has breached the Fair Trading Act 1986 - for example, by misrepresenting its cancellation policy or continuing to charge after cancellation - file a complaint with the Commerce Commission. Both organisations can compel Outside to refund you or cease unfair conduct. Yafee has helped thousands of New Zealand consumers escalate precisely these disputes.

Comparison: keeping versus cancelling at a glance

This table summarises the key factors to help you decide whether cancelling makes sense for your situation.

How yafee helps you cancel with confidence

Navigating subscription cancellations can feel overwhelming, especially when your purchase spans multiple platforms and each has different terms. Yafee has built a resource library that guides New Zealand consumers through every step - from identifying which platform holds your subscription to escalating disputes with Apple, Google or the Commerce Commission. Our guides are grounded in the Consumer Guarantees Act 1993 and Fair Trading Act 1986, so you know your rights and your options before you act. Whether you're cancelling today or planning to in the future, Yafee has helped thousands of Kiwis cancel subscriptions with confidence and avoid surprise charges.

Contact Outside for support or address verification

Outside does not publish a dedicated New Zealand postal address for subscription cancellation. All cancellation requests must be submitted through your online account (via the Outside website or app store). For general correspondence or billing inquiries, contact Outside's support team through the official website's "Contact" or "Help" section. Response times typically range from 2 to 5 business days. If Outside fails to respond or cancels incorrectly, escalate to the Disputes Resolution Service or the Commerce Commission.