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Frequently asked questions
Cancel Epoch Times: The Right Way
How to cancel Epoch Times in new zealand and stop unwanted charges
What is Epoch Times and why cancellation matters now
Epoch Times is an international news organisation delivering digital and print content across politics, health, culture and current affairs to readers worldwide, including New Zealand. You access stories, analysis and opinion through the website, mobile apps on iOS and Android, or occasional print editions delivered to your door. Subscriptions vary depending on whether you sign up via the Epoch Times website, Apple App Store or Google Play Store, and billing charges reflect your chosen platform and plan.
Many New Zealand subscribers sign up during promotional offers, then find the cost unsustainable or lose interest in the publication. Whether you have changed your media habits, found alternative news sources or simply want to trim your subscription expenses, Yafee is here to guide you through the cancellation process step-by-step so you understand exactly what to expect and avoid unexpected charges rolling into the next billing cycle.
How Epoch Times charges you
Your billing depends entirely on how you subscribed. If you created an account directly on theepochtimes.com, Epoch Times charges your payment method each billing cycle. If you subscribed via Apple or Google, those platforms handle the charge and Epoch Times processes your cancellation differently. This distinction matters because you cannot always cancel through the Epoch Times website if you used an app store to subscribe.
Why cancellation timing affects your wallet
Epoch Times will continue billing you until you officially cancel, even if you stop reading. A cancellation confirmed today stops charges at the end of your current billing period, but you retain access until that date. Acting quickly prevents unexpected charges rolling over into the next cycle, so Yafee recommends submitting your cancellation request as soon as you decide to leave.
Your consumer rights in new zealand and what they mean for cancellations
New Zealand consumer law provides specific protections that shape your cancellation rights and what you can claim if something goes wrong.
The consumer guarantees act and your legal position
The Consumer Guarantees Act 1993 is the primary legislation protecting you as a consumer in New Zealand. Under this Act, services must be of acceptable quality, fit for purpose and provided within a reasonable timeframe. However, the Act does not require businesses to refund you simply because you change your mind about a subscription. Epoch Times' "all payments are final" policy reflects this legal reality.
Your legal position: You have no automatic cooling-off period for Epoch Times subscriptions under New Zealand law. Routine cancellations for personal preference do not trigger a refund entitlement. However, if Epoch Times has misdescribed the service, failed to deliver promised content or charged you for something you never authorised, you have grounds to dispute the charge or pursue a remedy through the Commerce Commission.
What to do if Epoch Times charged you in error
If you spot an incorrect charge or duplicate billing, you have a clear remedy. Report the error to Epoch Times within 30 days of the charge and request rectification in writing. The company must investigate and correct genuine mistakes. You can also dispute the charge with your bank or card issuer if Epoch Times does not respond within a reasonable timeframe. Yafee advises keeping evidence of every charge and communication so you have proof if escalation becomes necessary.
If Epoch Times refuses to correct a billing error, you can escalate to the Commerce Commission, New Zealand's independent consumer authority. The Commission investigates unfair pricing, misleading conduct and breaches of the Consumer Guarantees Act. You can file a complaint at www.comcom.govt.nz at no cost.
Cancellation methods based on where you subscribed
Your cancellation route depends on your subscription platform, so follow the section that matches your signup method to avoid delays.
Cancel through the Epoch Times website
This method works if you signed up directly at theepochtimes.com using your credit card or payment method.
- Visit theepochtimes.com/profile and sign in with your email and password.
- If you have forgotten your password, click "Forgot password" and follow the email link to reset it.
- Locate your subscription settings or account section, usually labelled "Subscription" or "Billing".
- Look for a sidebar menu or dropdown menu under your account name.
- Find the "Cancel subscription" or "Manage subscription" button.
- This button appears alongside your current plan details and next billing date.
- Follow the prompts to confirm your cancellation.
- Epoch Times may ask why you are cancelling; this step is optional but providing feedback helps them improve.
- Take a screenshot of the confirmation page as proof of your cancellation request.
- Verify your cancellation by checking your email for a confirmation message from Epoch Times.
- This email confirms the cancellation date and your final billing date.
- Save this email in a folder for your records.
Cancel through apple app store
If you subscribed to Epoch Times via your iPhone, iPad or Mac, Apple manages your subscription and billing. Epoch Times cannot cancel your subscription from their website, so you must cancel through Apple directly.
- Open the Apple App Store on your iPhone or iPad.
- On Mac, open the App Store application.
- Tap your profile picture in the top right corner.
- On older devices, tap "Updates" then your profile icon.
- Select "Subscriptions".
- A list of all your active subscriptions appears.
- Find "Epoch Times" and tap it.
- Your subscription details and renewal date display here.
- Tap "Cancel Subscription" or "Edit" then select cancel.
- Apple asks you to confirm; tap "Confirm" to proceed.
- Take a screenshot of the cancellation confirmation for your records.
- Apple sends a confirmation email to your Apple ID address.
Cancel through google play store
If you subscribed to Epoch Times via an Android phone or tablet, Google Play manages your subscription. Epoch Times cannot process your cancellation from their website.
- Open Google Play Store on your Android device.
- Tap the profile icon in the top right corner.
- Select "Payments and subscriptions", then "Subscriptions".
- Your active subscriptions display in a list.
- Tap "Epoch Times".
- Your current plan and renewal date appear.
- Select "Cancel subscription".
- Google asks you to confirm your reason for cancelling; this is optional.
- Confirm your cancellation by following the on-screen prompts.
- Google sends a confirmation email to your associated Gmail account.
- Save the confirmation email and take a screenshot for your records.
- Your cancellation is now complete; charges stop at the end of your current billing cycle.
What happens after you cancel your Epoch Times subscription
Cancellation takes effect immediately, but you retain access until the end of your current billing period.
Your access and refund timeline
After you submit your cancellation request, Epoch Times stops renewing your subscription at the next billing date. You continue to access content, apps and any features included in your paid plan until that final date arrives. Once your billing cycle ends, your access terminates and you cannot view premium content without a new subscription.
Epoch Times does not issue refunds for the unused portion of your subscription under New Zealand consumer law, as you have already received access to content during your paid period. However, if you cancelled within your current billing cycle and Epoch Times has already charged you for the next period, contact them immediately to request a refund. Yafee recommends keeping evidence of your cancellation confirmation and the charge date so you have proof if you need to dispute the charge with your bank.
Charges you may still see after cancellation
If you subscribed through Apple or Google, you may see a final charge appear 3 to 5 business days after you cancel, even though you have already terminated your subscription. This charge reflects the billing cycle that was already in progress when you cancelled. Contact your app store (Apple or Google) to request a refund of this charge, as they processed the payment independent of Epoch Times.
If you cancel your website subscription, monitor your bank statement for 7 to 10 days. If an unexpected charge appears after your cancellation date, contact Epoch Times and your bank immediately. Yafee advises keeping records of every communication so you can escalate to the Commerce Commission if the company refuses to correct the error.
Pricing and subscription plans you may be cancelling
Understanding your current plan helps you confirm you are cancelling the right subscription and anticipating your final charge.
| Plan type | Billing cycle | Price (NZD) | Cancellation route |
|---|---|---|---|
| Website direct subscription | Monthly | $15 to $25 | theepochtimes.com/profile |
| Website direct subscription | Annual | $150 to $200 | theepochtimes.com/profile |
| Apple App Store | Monthly | $18 to $22 | Apple Settings > Subscriptions |
| Google Play Store | Monthly | $18 to $22 | Google Play Store > Subscriptions |
| Google Play Store | Annual | $180 to $220 | Google Play Store > Subscriptions |
| Promotional rate (limited time) | Varies | $1 to $5 (first month) | Same as signup method |
If you are cancelling a promotional subscription, your charges may increase at the end of the promotional period unless you cancel before that date. Yafee recommends checking your confirmation email to confirm your promotional rate expiration date so you cancel in time.
Common mistakes that delay your cancellation
Most cancellation delays stem from simple oversights that you can avoid by following these precautions.
Mistake 1: cancelling through the wrong platform
If you subscribed via Apple or Google, you cannot cancel through the Epoch Times website. Many subscribers attempt to cancel through theepochtimes.com/profile and believe they have succeeded when in fact their app store subscription continues billing. Always cancel through the platform where you signed up: Apple App Store, Google Play Store or theepochtimes.com directly.
Mistake 2: forgetting to confirm your cancellation
After you submit your cancellation request, Epoch Times or your app store sends a confirmation email. Failing to locate and save this email means you have no proof if a charge appears after your cancellation date. Check your inbox and spam folder immediately after cancelling, then save the confirmation to a dedicated folder for your records.
Mistake 3: cancelling on the wrong date
If you cancel on day 25 of a 30-day billing cycle, you are still charged for the full cycle. Cancellation takes effect at the end of your current billing period, not immediately. Submit your cancellation request several days before your next billing date to ensure it processes in time.
Mistake 4: not checking for duplicate charges
If you subscribed through both the website and an app store by mistake, you may be paying for Epoch Times twice. Log into your account on theepochtimes.com, check Apple Settings and Google Play Store to confirm you have no overlapping subscriptions. Cancel any duplicate subscriptions immediately and request a refund for charges you did not authorise.
How yafee helps you cancel Epoch Times and other services
Navigating subscription cancellations across multiple platforms consumes time and mental energy, and many consumers struggle to locate the correct cancellation button or track confirmation emails. Yafee has helped thousands of consumers cancel Epoch Times and over 300 other subscription services by breaking down each cancellation into clear, actionable steps grounded in consumer law and verified through direct testing on each platform.
When you use Yafee, you gain access to a library of step-by-step cancellation guides written by contract law specialists who reference the relevant consumer legislation for your country. Yafee provides the postal addresses where you can send cancellation requests by post if you prefer written confirmation, the email addresses for billing disputes and escalation routes through the Commerce Commission if a company refuses to honour your cancellation or process a refund.
Yafee also maintains a database of common billing errors, cancellation traps and refund policies specific to each service, so you understand your rights before you cancel and know exactly what to expect after your subscription ends. Furthermore, Yafee tracks policy changes across platforms, ensuring that the cancellation instructions you receive always reflect the current website layout and process.
Where to send written cancellation requests and escalations
If you prefer to cancel by post or need to escalate a billing dispute, send written communication to the New Zealand address for Epoch Times. Sending cancellation requests by registered post provides a paper trail that proves you submitted your request and when, which strengthens your position if you need to dispute a charge with your bank or escalate to the Commerce Commission.
Epoch Times new zealand postal address
Send cancellation requests, refund disputes and billing error reports to:
Epoch Times (New Zealand)
Postal Address: Epoch Media Group
New Zealand Operations
Address available upon request by contacting support
Email: [email protected] or [email protected]
Include the following information in your written request:
- Your full name and account email address
- Your subscription plan type (monthly, annual, promotional)
- Your account creation date or signup method (website, Apple, Google)
- Your request: cancellation, refund or billing correction
- The date you are requesting cancellation to take effect
- Copies of your confirmation email and billing statements
- Your contact phone number and preferred communication method
Keep a photocopy or photograph of everything you send, and use registered post or courier so you have proof of delivery. If Epoch Times does not respond within 10 business days or refuses to process your cancellation or refund, you can escalate your complaint to the Commerce Commission at www.comcom.govt.nz at no cost.
Escalation through the commerce commission
The Commerce Commission is New Zealand's independent consumer authority and investigates breaches of the Consumer Guarantees Act 1993 and misleading conduct. If Epoch Times has charged you incorrectly, failed to honour your cancellation request or refused to issue a refund you are legally entitled to, file a complaint with the Commission. Provide copies of your cancellation confirmation, billing statements and all communication with Epoch Times so the Commission can investigate and compel the company to remedy the breach.
Yafee recommends exhausting direct communication with Epoch Times first, as many disputes resolve quickly once the company has a clear written record of your request. However, if more than two weeks pass without a response, escalate to the Commerce Commission immediately to protect your rights.
Your next steps to cancel and reclaim control of your subscriptions
Cancelling Epoch Times takes 5 to 10 minutes if you follow the correct method for your subscription platform and keep a copy of your confirmation. Navigate to the cancellation method that matches where you signed up, submit your request today and verify your confirmation by email within 24 hours. Monitor your bank statement for 7 to 10 days after your billing cycle ends to confirm no unexpected charges appear, and keep all records for six months in case you need to dispute a charge with your bank or the Commerce Commission.
If you subscribe to multiple services and find the cancellation process overwhelming, Yafee provides guides for over 300 subscription services, all grounded in New Zealand consumer law and tested on current platform interfaces. Visit yafee.com to explore cancellation guides for other services you use and save time managing your subscriptions going forward. Yafee has helped thousands of consumers cancel Epoch Times and take control of their spending by simplifying the cancellation process into clear, legal steps backed by consumer protection legislation.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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