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Frequently asked questions
Cancel Bloomberg: The Right Way
How to cancel Bloomberg in new zealand and protect your consumer rights
Understanding Bloomberg and your subscription options
Bloomberg is a global financial news, data and analysis platform delivering real-time market information, professional journalism and investment commentary directly to your device. You access Bloomberg content through multiple channels: the Bloomberg website, Apple App Store, Google Play, or third-party platforms. Once you subscribe, you receive unlimited access to Bloomberg's content library, market analysis tools and breaking news across all your devices.
Financial professionals, investors and individuals tracking market intelligence typically subscribe to Bloomberg. However, subscription costs accumulate quickly, and your financial circumstances or information needs may change. If Bloomberg no longer serves your budget or requirements, Yafee guides you through the cancellation process step by step, ensuring you understand your legal position under New Zealand consumer law and avoid costly mistakes.
What Bloomberg includes
Bloomberg offers real-time market data, breaking financial news and in-depth analysis designed for professionals and serious investors. Your subscription grants immediate access to web content via Bloomberg.com and mobile applications. This immediate digital delivery is crucial because it affects your refund rights under New Zealand's Consumer Guarantees Act 1993.
Where Bloomberg subscriptions live
Your Bloomberg subscription location determines your cancellation method. Direct Bloomberg.com purchases cancel through Bloomberg's account portal. App Store subscriptions cancel through Apple's Subscription Management portal. Google Play subscriptions require cancellation via Google Play settings. This fragmentation means you must identify your exact purchase source before cancelling to avoid accidentally continuing to pay.
Your legal position under new zealand consumer law
New Zealand consumer law provides specific protections when you purchase digital services, but these protections differ meaningfully from physical goods.
Digital content and the cooling-off period
Under the Consumer Guarantees Act 1993, digital services delivered immediately (such as Bloomberg app access) do not carry a statutory 14-day cooling-off period. Because Bloomberg grants you access to content the moment you subscribe, the law classifies this as immediate digital delivery. This means you cannot simply invoke a 14-day refund window to reverse your decision.
Nevertheless, this does not leave you unprotected. If Bloomberg fails to deliver the promised service, provides substantially different access than advertised, or experiences persistent faults, you retain grounds to request a refund or credit under the Consumer Guarantees Act 1993. The law requires that services remain fit for purpose and match their advertised description.
When you can demand a refund
Your strongest position emerges when Bloomberg's service fails to meet advertised standards. If the app crashes repeatedly, content remains unavailable, Bloomberg misrepresents plan features, or promised functionality does not work, you can escalate your complaint. Yafee recommends contacting Bloomberg support first with documented evidence of the fault, then escalating to the Financial Markets Authority (FMA) or Commerce Commission if Bloomberg refuses assistance.
Always retain your purchase receipt, plan description and screenshots of any promises Bloomberg made about included features. This documentation becomes your evidence during disputes.
Your legal position
You hold a strong legal position if Bloomberg fails to deliver promised functionality or content. The Consumer Guarantees Act 1993 requires all digital services to be of acceptable quality, fit for the stated purpose and match their description. If Bloomberg breaches these guarantees, you can request a refund, replacement or credit without invoking the cooling-off period. The Commerce Commission enforces these protections and investigates complaints against businesses that violate consumer law.
Bloomberg pricing and plan details for new zealand
Understanding your current plan helps you decide whether cancellation aligns with your needs and budget.
Current Bloomberg subscription pricing
Bloomberg offers multiple digital subscription tiers for New Zealand users. Prices appear in NZD and vary based on current exchange rates and promotional offers available through your purchase platform.
| Plan | Cost (NZD) | Billing cycle | What you receive |
|---|---|---|---|
| Bloomberg Lite | $19.99 | Monthly | Core market data, basic news, limited tools |
| Bloomberg Premium | $34.99 | Monthly | Full access to all content, advanced tools, market intelligence |
| Bloomberg Annual | $299.99 | Once yearly | Premium features billed annually, typically 10-15% discount |
| Bloomberg Free Trial | Free | 7 days | Limited access to news and basic data |
Why your billing method matters
Your subscription purchase method directly affects your cancellation process and refund timeline. Direct Bloomberg.com purchases appear as charges to your credit card and process refunds through Bloomberg's revenue system. App Store or Google Play subscriptions charge through your device platform and require cancellation through that platform's payment system. Yafee recommends checking your bank or card statement to confirm which entity charged your subscription before attempting cancellation.
How to cancel Bloomberg on different platforms
Your cancellation steps depend entirely on where you purchased your Bloomberg subscription.
Cancel Bloomberg through bloomberg.com directly
- Visit www.bloomberg.com and log in with your email address and password
- Navigate to Account Settings (usually located in the top right menu under your profile name)
- Select Subscriptions or Billing from the left navigation menu
- Locate your active Bloomberg subscription and click Cancel subscription or Manage subscription
- Bloomberg will ask your reason for cancellation; select the option that applies to you
- Confirm your cancellation; Bloomberg displays a confirmation message
- Check your email for a cancellation confirmation from Bloomberg within minutes
- If you do not receive confirmation within 24 hours, contact Bloomberg support at [email protected] with your account email and subscription order number
- Your subscription remains active until the end of your current billing period; you retain access to all content until that date
Cancel Bloomberg through apple app store
- Open Settings on your iPhone or iPad
- Tap your name at the top of the screen
- Select Subscriptions
- Find Bloomberg in your active subscriptions list
- Tap Bloomberg and select Cancel subscription
- Apple displays confirmation; your access continues until the end of your billing period
- Apple processes refunds within 3 to 5 business days if you cancelled within 14 days of purchase and have not used the service extensively
- Cancellations made after 14 days typically do not qualify for refunds, only cessation of future charges
Cancel Bloomberg through google play
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top right corner
- Select Payments and subscriptions, then Subscriptions
- Find Bloomberg in your active list
- Tap Bloomberg and select Cancel subscription
- Confirm your cancellation; Google displays a confirmation message
- Google processes refunds within 3 to 5 business days if you cancelled within 48 hours of purchase
- Cancellations made after 48 hours typically do not generate refunds, only prevent future charges
Cancel Bloomberg via web browser on android
- Visit https://myaccount.google.com on your web browser
- Select Payments and subscriptions from the left menu
- Click Subscriptions
- Find Bloomberg and click Manage
- Select Cancel subscription and confirm
- Google sends a confirmation email within minutes
Understanding Bloomberg refunds and billing details
Refund eligibility depends critically on your platform, purchase timing and whether Bloomberg delivered the promised service.
Refund eligibility by purchase method
| Purchase method | Refund window | Refund likelihood |
|---|---|---|
| Bloomberg.com direct | 30 days from purchase | High if service not used; requires support request |
| Apple App Store | 14 days from purchase | Medium; depends on usage and justification |
| Google Play | 48 hours from purchase | High within 48 hours; very low after |
| Third-party resellers | Varies by retailer | Depends on retailer's policy, not Bloomberg's |
How to request a refund after cancellation
- Contact Bloomberg support at [email protected] with your account email, subscription order number and cancellation date
- Explain your reason for the refund request (service fault, service quality issue, or billing error)
- Attach screenshots or evidence if Bloomberg failed to deliver promised functionality
- Bloomberg support typically responds within 3 business days with a refund decision
- If Bloomberg denies your refund and you believe this violates the Consumer Guarantees Act 1993, escalate to the Commerce Commission
What happens to your access after cancellation
Cancellation does not immediately remove your access. Bloomberg allows you to continue accessing all content until your current billing period expires. For example, if you cancel mid-month on a monthly subscription, you retain full access until the last day of that month. This grace period means you should not lose access to content you have already paid for, even immediately after cancelling.
Common mistakes to avoid when cancelling Bloomberg
Cancelling a digital subscription feels straightforward, but mistakes can leave you paying for months after you intended to stop.
Mistake one: cancelling the wrong account
Many users maintain multiple Bloomberg accounts across different email addresses. You might have one account for work and another for personal investing. Cancelling the wrong account leaves your actual paid subscription active. Before cancelling, log out completely and log back in to confirm you are accessing the correct account. Check your bank or card statement to identify which email address is receiving the charges.
Mistake two: assuming uninstalling the app cancels your subscription
Deleting the Bloomberg app from your phone does not cancel your subscription. The app merely provides access to content you have already paid for. Your subscription remains active until you cancel it through Bloomberg, Apple App Store, Google Play or Bloomberg.com. You will continue to receive charges even after uninstalling the app.
Mistake three: missing the refund window
Google Play offers refunds only within 48 hours of purchase. Apple App Store allows refunds within 14 days. Bloomberg.com extends to 30 days. If you miss these windows, you forfeit refund eligibility, though you can still cancel future charges. Yafee recommends requesting refunds immediately if you qualify, rather than waiting to see if you will use the service.
Mistake four: not keeping cancellation confirmation
Save your cancellation confirmation email and screenshot your cancellation confirmation from the platform. If Bloomberg mistakenly continues to charge you, this documentation proves you cancelled on a specific date. Without this proof, disputing charges with your bank becomes significantly harder.
Mistake five: cancelling your payment method instead of the subscription
Closing your credit card or removing a payment method does not cancel your Bloomberg subscription. Bloomberg will attempt to charge your new card information or payment method linked to your account. You must actively cancel the subscription itself through the platform where you purchased it.
What happens after you cancel Bloomberg
Cancellation marks the start of a transition period, not an immediate end to access or charges.
Your access timeline after cancellation
You retain full Bloomberg access until your billing period ends. If you subscribed on January 15 and cancelled on January 20, you retain access through February 15. Bloomberg does not prorate refunds or provide partial-month credits once you have cancelled. Your next billing date does not arrive; instead, your subscription concludes naturally at the end of the paid period.
Checking your cancellation status
Log into your Bloomberg account, Apple Account, or Google Account and verify that your subscription now displays as "Cancelled" rather than "Active" or "Renewing". Some platforms display this as "Will not renew" instead of "Cancelled". Both statuses mean the same thing: you will not be charged again after your current period expires.
Disputing unexpected charges after cancellation
If Bloomberg charges you after your cancellation date, contact your bank or credit card company immediately and dispute the charge. Yafee recommends also notifying Bloomberg support at [email protected] with your cancellation confirmation and the unexpected charge. The Commerce Commission investigates complaints about unauthorized charges against digital service providers.
Comparing Bloomberg with alternative financial news platforms
Before finalising your cancellation, consider whether alternative platforms better serve your needs and budget.
Financial news and data alternatives
| Platform | Cost (NZD monthly) | Best for | vs Bloomberg |
|---|---|---|---|
| Reuters | Free, Premium from $12.99 | Breaking news, global coverage | Lower cost; less data analysis |
| Financial Times | From $14.99 | In-depth journalism, analysis | Journalism-focused; less real-time data |
| MarketWatch | Free, Premium from $19.99 | US market news and opinion | Cheaper; US-focused; less comprehensive |
| Yahoo Finance | Free | Basic market data and news | Free; limited professional tools |
Should you cancel or downgrade?
Yafee recommends reviewing Bloomberg's lower-tier plans before cancelling completely. Bloomberg Lite costs significantly less than Premium yet provides adequate market data for casual investors. Downgrading lets you retain Bloomberg access while reducing monthly costs.
Contacting Bloomberg if you encounter issues
Use these contact details if Bloomberg refuses to cancel your subscription or mishandles your refund request.
Bloomberg support channels
Email Bloomberg support at [email protected] with detailed information about your cancellation or refund issue. Include your account email address, subscription order number, current subscription status and the specific problem you encountered. Bloomberg support typically responds within 3 to 5 business days.
Escalation if Bloomberg does not respond
If Bloomberg does not address your complaint within 10 business days, or refuses to process a legitimate refund claim, contact the Commerce Commission. The Commerce Commission investigates complaints about businesses breaching the Consumer Guarantees Act 1993 and enforces compliance across New Zealand. File a complaint online at www.beehive.govt.nz/organisation/commerce-commission with copies of your cancellation attempts, Bloomberg's responses and proof of charges.
Financial markets authority escalation
If your complaint involves misleading financial information or breaches of financial conduct requirements, the Financial Markets Authority (FMA) also investigates. The FMA holds Bloomberg to higher standards regarding market data accuracy and timeliness. Contact the FMA through www.fma.govt.nz if you believe Bloomberg provided inaccurate market information.
Cancellation checklist before you submit
Use this checklist to confirm you have completed all necessary steps before considering your Bloomberg cancellation final.
| Task | Status |
|---|---|
| Identified the platform where you purchased Bloomberg (Bloomberg.com, Apple App Store, Google Play) | Complete |
| Logged into the correct account using your purchase email address | Complete |
| Located and clicked "Cancel subscription" through the appropriate platform | Complete |
| Received and saved cancellation confirmation email or screenshot | Complete |
| Verified your subscription now displays as "Cancelled" or "Will not renew" | Complete |
| Noted the date your paid access expires | Complete |
Bloomberg new zealand registered office for formal cancellation
In the rare event Bloomberg does not respond to email or online cancellation attempts, you can send a formal written cancellation notice to Bloomberg's New Zealand registered office. This creates a documented record of your cancellation request and strengthens any complaint to the Commerce Commission.
Send cancellation by post
Address your letter to Bloomberg New Zealand Limited at their registered office. Include your account email address, Bloomberg user ID, subscription plan, start date and a clear statement that you cancel your subscription effective immediately. Request a written confirmation of cancellation. Send your letter via registered post so you receive proof of delivery. Yafee advises retaining your postal receipt as evidence you made a proper cancellation request.
Yafee has helped thousands of consumers cancel digital subscriptions and recover refunds by understanding their consumer rights and following platform-specific procedures. Your New Zealand legal protections under the Consumer Guarantees Act 1993 remain in force regardless of whether you cancel online or by post. If Bloomberg continues to charge you after cancellation or refuses a legitimate refund, document everything and escalate to the Commerce Commission, which enforces these protections on your behalf. Visit Yafee.com to access cancellation guides for hundreds of digital services and understand your rights before you subscribe.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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