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Frequently asked questions
Cancel Amp: The Right Way to Navigate Your Options
How to cancel Amp in new zealand and understand your consumer rights
What Amp is and why you might want to cancel
Amp is a New Zealand financial services provider that delivers insurance products and digital services through mobile apps and online accounts. You access policy management, claims handling and account features via the App Store, Google Play or your web-based Amp account. Understanding what you're paying for and why you want to leave is the first step toward a smooth cancellation.
You might be cancelling because the service no longer meets your needs, you've found a better alternative, or you're experiencing issues with billing or service quality. Whatever your reason, Yafee is here to walk you through the process with clarity and confidence.
When cancellation makes sense
Cancel Amp if you've found cheaper insurance elsewhere, you no longer need the coverage, or you're unhappy with the service quality. If you believe Amp has failed to deliver what you paid for, you also have statutory rights under New Zealand law to request a remedy before cancelling.
What Amp offers
Amp provides insurance policies and subscription-based digital services through its platform. You manage everything through your account, but exact plan names and pricing structures vary depending on whether you access Amp via the App Store, Google Play or the web portal. Yafee recommends reviewing your current bill before cancelling so you understand what you're walking away from.
Your consumer rights under new zealand law
Before you cancel, know what protections New Zealand law gives you as a consumer.
The consumer guarantees act protects you
Under the Consumer Guarantees Act 1993, you have a right to a remedy if Amp's service is faulty, not of acceptable quality, or fails to match what was promised. Remedies include repair, replacement or a refund. Amp cannot contract out of these rights, no matter what their terms say.
If you believe Amp has broken a guarantee, request a remedy in writing before cancelling. Document everything: dates, what you were promised, what actually happened and any communications with Amp. This creates a paper trail that strengthens your position if you need to escalate your complaint.
Change-of-mind refunds and digital services
New Zealand law does not guarantee a refund for change-of-mind cancellations on digital services unless Amp voluntarily offers one. However, if the service has not met the standards promised to you, the Consumer Guarantees Act gives you grounds to demand a remedy.
If Amp refuses a remedy you believe is owed, you can escalate to the Commerce Commission or seek advice from Consumer NZ. Yafee recommends keeping detailed records of all communications with Amp for any complaint you lodge.
Your legal position
You have the right to a remedy (repair, replacement, or refund) under the Consumer Guarantees Act if Amp's service fails to meet acceptable standards or does not match what was promised at the point of sale. You do not have an automatic right to a refund simply because you have changed your mind, unless Amp's own terms permit it. If Amp refuses to provide a remedy, you may lodge a complaint with the Commerce Commission or contact Consumer NZ for free advice.
Cancellation methods depend on how you subscribed
Your cancellation route depends on which platform you used to subscribe: Apple App Store, Google Play, or Amp's website directly.
Cancel Amp through the apple app store
If you subscribed to Amp through the Apple App Store, Apple handles your billing and cancellation.
- Open the Settings app on your iPhone, iPad or Apple device.
- Log in with your Apple ID if you are not already signed in.
- Tap your name at the top of the screen.
- If you do not see your name, you are not logged in to your Apple ID.
- Select Subscriptions or Media and Purchases (exact wording varies by iOS version).
- On newer iOS versions, tap the word "Subscriptions" directly.
- Find Amp in the list of active subscriptions.
- Scroll down if you do not see it immediately.
- Tap Amp and then tap Cancel subscription or Cancel.
- You may see a reason screen; select why you are cancelling (optional).
- Apple may offer a discount to keep you; ignore it if you are certain.
- Confirm the cancellation when prompted.
- You will see a confirmation message; access continues until the end of your current billing period.
- Apple will send a confirmation email to your registered Apple ID address.
Cancel Amp through google play
If you subscribed on Android via Google Play, Google manages your billing and cancellation.
- Open the Google Play Store app on your Android device.
- Ensure you are logged in with the Google account used to purchase.
- Tap your profile icon in the top right corner.
- It appears as a circular icon with your initial or profile picture.
- Select Manage subscriptions or Payments and subscriptions.
- If you see both options, choose "Manage subscriptions".
- Find and tap Amp in your list of active subscriptions.
- If you have many subscriptions, use the search bar to find Amp quickly.
- Tap Cancel subscription.
- You may be asked for your cancellation reason (optional).
- Google may show retention offers; decline if you are sure.
- Confirm the cancellation.
- You will receive an on-screen confirmation and an email to your Google account.
- Your subscription ends at the end of your current billing period; you retain access until then.
Cancel Amp by contacting AMP services directly
If you subscribed directly through Amp's website or if app store cancellation is not possible, contact Amp's customer service team by post.
- Write a letter or email clearly stating your intention to cancel your Amp subscription.
- Include your full name, account number or email address associated with your account, and the date you want the cancellation to take effect.
- State your reason for cancellation if you wish (optional).
- Send your cancellation request to the Amp Services postal address:
- AMP Services (NZ) Limited
- PO Box 55
- Shortland Street
- Auckland 1140
- New Zealand
- Send the letter by registered post or courier so you have proof of delivery.
- Keep a copy of your letter and proof of posting.
- Retain the delivery tracking number.
- Allow 5-10 working days for Amp to process your cancellation.
- Follow up by phone or email if you do not receive confirmation within two weeks.
After you cancel Amp
Cancellation does not end immediately; your account winds down according to your billing cycle and Amp's terms.
What happens to your access
Once you cancel, you retain access to Amp's services until the end of your current billing period. For example, if you cancel on the 15th of the month but your billing renews on the 30th, you can use Amp until the 30th. After that date, Amp will disable your access to the app and online portal.
Confirm cancellation in writing
Request written confirmation from Amp that your cancellation has been processed. This confirmation serves as proof if a dispute arises later. Yafee advises keeping all cancellation confirmations for your records.
Check your next billing statement
Verify that Amp does not charge you after your cancellation date. Review your bank statement or credit card statement 10 days after your billing cycle ends. If you see a charge after cancellation, contact Amp immediately and dispute the charge with your bank if necessary.
Uninstall the app (optional)
You can uninstall the Amp app from your device at any time after cancellation, though this is not required. Uninstalling frees up device storage but does not affect your cancellation status.
Refunds and what to expect
Refund eligibility depends on why you are cancelling and when in your billing cycle you cancel.
Pro-rata refunds
If you cancel mid-billing cycle, you may be entitled to a pro-rata refund for unused service time. A pro-rata refund means you receive a refund based on the portion of your subscription period you did not use. For example, if you paid $20 for 30 days and cancelled after 10 days, you might receive a refund for the remaining 20 days. However, Amp's terms will specify whether pro-rata refunds apply; many digital services do not offer them.
No refund for change of mind
If you cancel simply because you have changed your mind and Amp's service is functioning as promised, Amp is under no legal obligation to refund you. The Consumer Guarantees Act does not require refunds for change-of-mind cancellations on digital services.
Refund due to service failure
If Amp has failed to meet acceptable standards under the Consumer Guarantees Act, you may demand a refund as a remedy. For instance, if the app crashes repeatedly, fails to process claims, or provides incorrect information, you have grounds to request a refund or repair. Document the fault, dates and what you reported to Amp, then request a remedy in writing.
| Refund scenario | Eligibility | Action |
|---|---|---|
| Pro-rata unused service | Depends on Amp's terms | Ask Amp in writing; check your account terms |
| Change of mind | Not automatic; only if Amp offers | Request refund anyway; Amp may refuse |
| Service failure or fault | Yes, under Consumer Guarantees Act | Request remedy in writing with evidence |
| Billing error | Yes, if you were overcharged | Contact Amp and provide evidence of the error |
| Duplicate charges | Yes; you must be refunded | Report to Amp; dispute with your bank if Amp refuses |
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few missteps can leave you confused or charged unexpectedly.
Mistake: deleting the app without cancelling the subscription
Simply removing the Amp app from your device does not stop your subscription or prevent charges. Amp or your payment provider will continue to bill you until you formally cancel. Always complete the cancellation steps through your app store or directly with Amp before uninstalling.
Mistake: assuming app-store cancellation is instant
When you cancel through Apple App Store or Google Play, your subscription ends at the end of your current billing period, not immediately. If your renewal date is in two weeks, you will continue to have access and Amp will not charge you again after that date. Plan your cancellation accordingly if you want to stop access sooner.
Mistake: not requesting written confirmation
If you cancel by phone or email, follow up with a written request for confirmation. Digital trails protect you if a dispute arises. Without written proof, Amp may claim it never received your cancellation request and continue charging you.
Mistake: cancelling without documenting service problems
If you are cancelling because of a fault or poor service, record your complaint in writing before cancelling. Describe the issue, when it occurred and what you reported to Amp. This documentation strengthens your position if you later need to claim a remedy under the Consumer Guarantees Act.
Compare Amp with alternative providers
Before you cancel, you may want to compare Amp with other New Zealand insurance and financial services providers to ensure you are choosing the best option for your needs.
| Provider | Key services | Access method | Cancellation ease |
|---|---|---|---|
| Amp | Insurance, digital services | App, web portal | High |
| IAG (NZ) | Insurance products | Website, phone, app | High |
| Kiwibank | Banking, insurance | Branch, online, mobile | High |
| Canstar | Insurance comparison | Web portal | High |
| Westpac NZ | Banking, insurance | Online, branch, app | High |
Your cancellation checklist
Use this checklist to ensure you complete every step and avoid leaving loose ends.
- Confirm your reason for cancelling and review your current bill.
- Check your cancellation method: App Store, Google Play, or direct contact with Amp.
- Complete the cancellation steps for your chosen method.
- Request written confirmation of cancellation from Amp.
- Note the cancellation date and your final access date.
- Keep all cancellation confirmations and proof of posting (if posted).
- Monitor your next billing statement to ensure no further charges appear.
- Uninstall the app once access has ended (optional).
- If charged after cancellation, contact Amp immediately and dispute the charge with your payment provider.
- If Amp refuses a remedy you believe is owed, file a complaint with the Commerce Commission.
Contact Amp to cancel by post
If you need to reach AMP Services (NZ) Limited to cancel your subscription, use the postal address below. Send your cancellation letter by registered post or courier to ensure delivery.
AMP Services (NZ) Limited
PO Box 55
Shortland Street
Auckland 1140
New Zealand
Allow 5-10 working days for processing. Keep your proof of posting and a copy of your cancellation letter for your records. Yafee has helped thousands of consumers cancel their subscriptions with confidence by providing clear, step-by-step guidance rooted in New Zealand consumer law. If you encounter resistance from Amp or believe you are owed a remedy under the Consumer Guarantees Act, contact the Commerce Commission or Consumer NZ for free support. Your rights are protected, and Yafee remains here to guide you through every stage of the cancellation process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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