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Frequently asked questions
Cancel Slimkit: The Right Way
How to cancel Slimkit and reclaim your fitness budget in new zealand
Understanding Slimkit and why you might want to cancel
Slimkit is a mobile fitness application that delivers personalised training plans, audio coaching guidance, meal planning suggestions and an ad-free workout experience through paid subscription tiers. The service is operated by Montibus LTD and serves New Zealand users through NZD pricing, with access available via Apple's App Store, Google Play Store or direct purchase through the Slimkit website.
What Slimkit offers
The app features guided workout sessions, progress tracking tools and flexible subscription options including monthly, multi-month, annual and lifetime plans. Your billing method depends on your subscription channel: App Store purchases bill through Apple, Google Play purchases bill through Google, and website purchases bill directly through Slimkit. The service caters to fitness enthusiasts seeking structured coaching and meal guidance without advertisement interruptions.
Common reasons to cancel Slimkit
You might decide to cancel if the subscription no longer fits your budget, you prefer a different fitness platform, your fitness goals have shifted or you simply want to pause your membership temporarily. Whatever your reason, you deserve a straightforward cancellation process without hidden barriers. Yafee exists to guide you through cancellation with clarity and confidence, ensuring you understand your rights at every stage.
Your consumer rights in new zealand
New Zealand law grants you specific protections when dealing with subscription services, regardless of the company's stated cancellation policy.
Consumer guarantees act protections
Under New Zealand's Consumer Guarantees Act 1993, you have the right to expect services to be of acceptable quality, fit for purpose and delivered with due care and skill. If Slimkit fails to deliver these standards, you may have grounds to request a refund or cancellation without penalty. This legal framework protects you regardless of Slimkit's terms and conditions.
If you experience technical faults, the app consistently crashes, you cannot access promised features or the service does not match its description, these constitute potential breaches of consumer law. Document any issues with screenshots, dates and times to strengthen your case if you need to escalate.
Your legal position on service quality
You are protected by law if: Slimkit's service is not of acceptable quality; the app fails to perform its core functions; features advertised are unavailable; or the service lacks reasonable care or skill in delivery. You can request cancellation with refund, request partial refund without cancellation, or escalate to the Commerce Commission if Slimkit refuses.
When to escalate your complaint
If Slimkit refuses a legitimate refund claim or ignores your cancellation requests, you can escalate to the Commerce Commission, New Zealand's consumer protection authority. They investigate unfair contract terms, misleading advertising and breaches of the Consumer Guarantees Act. Keep detailed records of all communication with Slimkit's support team, including timestamps and response times, as evidence if escalation becomes necessary.
Cancellation methods by platform
Your cancellation process depends entirely on where you purchased your Slimkit subscription; each platform requires different steps.
Cancelling through apple app store (iOS)
If you subscribed via your iPhone or iPad, Apple's billing system manages your subscription. Simply deleting the app will not cancel your subscription or stop charges; you must cancel through your Apple account settings.
- Open Settings on your iPhone or iPad.
- Locate and tap the gear icon on your home screen.
- Tap your Apple ID name at the top of the Settings screen.
- You may be asked to authenticate with Face ID, Touch ID or your Apple password.
- Select Subscriptions from the menu options.
- This displays all active subscriptions linked to your Apple account.
- Locate and tap Slimkit from your subscription list.
- You will see your renewal date, price and billing history.
- Tap Cancel Subscription at the bottom of the screen.
- Apple may offer retention options; you can ignore these and proceed to cancel.
- Confirm your cancellation when prompted.
- You typically retain access to Slimkit until the end of your current billing period.
Pro tip: Check your renewal date before cancelling to avoid unexpected charges. Apple displays the exact date you will be billed if you do not cancel.
Cancelling through google play store (Android)
Android users who subscribed through Google Play Store manage their subscription via Google's billing system. Like Apple, deleting the app does not cancel your subscription.
- Open the Google Play Store app on your Android device.
- Look for the Play Store icon on your home screen or app drawer.
- Tap your profile icon in the top-right corner.
- This is usually your profile photo or initials.
- Select Manage your Google Account from the menu.
- You may need to authenticate with your password.
- Navigate to the Payments and subscriptions tab.
- Tap Subscriptions to view all active subscriptions.
- Select Slimkit from your subscription list.
- Review your renewal date and billing details.
- Tap Cancel subscription and confirm your choice.
- Google will show your final billing date before access ends.
Pro tip: Google Play often shows a grace period during which you can reactivate your subscription if you change your mind.
Cancelling a website subscription (direct billing)
If you subscribed directly through the Slimkit website using credit card or other payment method, you must contact Slimkit's support team directly to cancel. No self-service online portal appears to be available for website subscriptions.
- Locate Slimkit's customer support contact details.
- Visit the Slimkit website and check the Contact Us or Support section.
- Look for email address, contact form or live chat options.
- Compose a cancellation request email.
- Include your full name, email address and subscription details.
- State clearly: "I request immediate cancellation of my Slimkit subscription."
- Request written confirmation of cancellation.
- Send your cancellation request.
- Use the official contact method provided on their website.
- Keep a copy of your email for your records.
- Allow 5 to 10 business days for a response.
- Slimkit should confirm cancellation in writing.
- Check that your next payment has not been charged.
- If Slimkit does not respond, escalate via Yafee.
- Contact the Commerce Commission if the company ignores your request.
Pro tip: Send your cancellation email at least 5 business days before your next billing date to prevent an unwanted charge. Use registered email or request a read receipt to prove delivery.
Slimkit subscription pricing and billing cycles
Understanding Slimkit's pricing structure helps you calculate refunds and confirm when charges stop after cancellation.
| Subscription tier | Billing cycle | Approximate NZD cost | Renewal frequency |
|---|---|---|---|
| Monthly subscription | 1 month | $14.99-$19.99 | Monthly |
| 3-month plan | 3 months | $39.99-$49.99 | Quarterly |
| Annual subscription | 12 months | $99.99-$149.99 | Yearly |
| Lifetime access | One-time payment | $199.99-$299.99 | Never |
Prices vary slightly depending on promotional offers and your location. When you cancel, you typically retain access until the end of your current billing period, after which charges cease. If you paid for a multi-month or annual plan and cancel early, you may be entitled to a pro-rata refund; Yafee recommends requesting this explicitly.
Refunds and credit owed after cancellation
New Zealand consumer law entitles you to refunds for unused portions of your subscription under specific circumstances.
Eligibility for refund
You are eligible for a refund if you cancel within 14 days of purchase (cooling-off period under the Consumer Guarantees Act), if Slimkit fails to deliver the service as described, or if technical faults prevent you from using promised features. You may also request a pro-rata refund if you cancel mid-cycle after paying for a longer subscription period upfront.
How to request your refund
- Contact Slimkit support with your refund request.
- Email their support team with your subscription details and reason for refund request.
- Cite the Consumer Guarantees Act if the service failed to meet acceptable quality standards.
- Provide evidence of your claim.
- If service quality is the issue, attach screenshots of errors, crash logs or feature unavailability.
- Include dates and times of problems experienced.
- Request a specific refund amount.
- Calculate pro-rata refund: (days remaining / total days in billing cycle) x subscription cost.
- State the refund amount you are requesting in your email.
- Allow Slimkit 10 business days to respond.
- They should provide refund or detailed explanation of refusal.
- Escalate if Slimkit refuses without justification.
- Contact the Commerce Commission with your correspondence history.
If Slimkit refuses a legitimate refund claim, Yafee advises documenting the refusal and reporting to the Commerce Commission. They investigate unfair contract terms and breaches of consumer law.
What happens after you cancel
Cancellation does not end immediately; you retain access until your billing cycle ends, giving you time to save any personal data or notes from the app.
Access and data after cancellation
You will continue to access your Slimkit workouts, coaching and meal plans until your current billing period expires. After that date, your account will be locked unless you resubscribe. Download or screenshot any personal progress data, workout records or custom plans you wish to keep, as Slimkit may delete inactive accounts after 6 to 12 months.
Confirming charges have stopped
Monitor your bank statement or payment method for 30 days after your cancellation date. If Slimkit charges you after the cancellation period ends, contact your bank or payment provider immediately to dispute the charge. Under New Zealand consumer law, you have the right to a full refund for unauthorised post-cancellation charges.
Reactivating your subscription
If you change your mind before your access expires, you can reactivate your subscription through the same platform (Apple, Google or Slimkit website). Reactivation is usually instant and your subscription restarts from the reactivation date. If you reactivate after access has ended, Slimkit treats it as a new subscription with a new billing cycle.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow these steps, but a few mistakes can delay or complicate the process.
Deleting the app without cancelling the subscription
This is the most common error. Removing the Slimkit app from your device does not cancel your subscription or stop charges. You must cancel through Apple Settings, Google Play or directly with Slimkit support. Thousands of users continue to be charged because they assumed deletion equals cancellation.
Missing your billing renewal date
If you cancel the day after you are charged, you have already paid for another month. To avoid this, check your renewal date before cancelling and time your cancellation request to coincide with the final days before renewal. This ensures you are not charged unexpectedly.
Not requesting a refund explicitly
Cancellation and refund are separate requests. Cancelling your subscription stops future charges but does not automatically generate a refund for unused portions. You must submit a separate refund request citing the Consumer Guarantees Act if you are entitled to one.
Failing to keep cancellation evidence
Save confirmation emails, screenshots and transaction records for at least 12 months after cancellation. If a dispute arises, these documents prove you cancelled and when. Yafee recommends taking a screenshot of your cancellation confirmation directly from your Apple or Google account.
Ignoring refusal or lack of response
If Slimkit does not respond to your cancellation or refund request within 10 business days, do not wait passively. Escalate to the Commerce Commission, file a chargeback with your bank or contact your payment provider immediately. Silence from a company is not acceptance; it is grounds for escalation.
Comparing Slimkit with alternative fitness apps
If you are considering cancellation, you may want to review alternatives available in New Zealand before making your final decision.
| Fitness app | Core features | Monthly cost (NZD) | New Zealand support |
|---|---|---|---|
| Slimkit | Personalised plans, coaching, meal prep | $14.99-$19.99 | Yes |
| Apple Fitness+ | Studio workouts, on-device tracking | $14.99 | Yes (Apple ecosystem) |
| Peloton Digital | Live and on-demand classes, music | $19.99 | Limited |
| Nike Training Club | Free workouts plus paid premium tier | Free / $99.99 annual | Yes |
| Fitbit Premium | Health tracking, meal logging, coaching | $11.99 | Yes |
| Strava | Social fitness tracking, running and cycling | Free / $9.99 premium | Yes |
Each app offers different specialisations. Apple Fitness+ suits users already invested in Apple devices. Peloton excels for class-based workouts. Yafee recommends testing free trials of competing apps before you commit to cancelling Slimkit, ensuring your next fitness solution genuinely meets your needs.
Cancellation checklist
Use this checklist to ensure your cancellation is complete and your account is fully closed.
- Identify your subscription platform (Apple App Store, Google Play or Slimkit website).
- Record your current renewal date and next billing amount.
- Log into your account and navigate to subscription settings.
- Submit your cancellation request through the appropriate method.
- Request written confirmation of cancellation.
- Take a screenshot of your cancellation confirmation.
- Download or save any personal progress data or custom plans.
- Wait for your final billing period to end (you retain access until then).
- Check your bank statement 7 days after the final billing date to confirm no further charges.
- If refund applies, send a separate refund request citing the Consumer Guarantees Act.
- Keep all correspondence with Slimkit for 12 months as dispute evidence.
- If Slimkit does not respond within 10 business days, escalate to the Commerce Commission.
Contact information and escalation
Slimkit is operated by Montibus LTD. If direct contact details are not available on the Slimkit website, or if the company fails to respond to your cancellation request, escalate through these official channels:
Commerce Commission (New Zealand)
Phone: 0800 943 600
Website: www.comcom.govt.nz
Email: [email protected]
The Commerce Commission investigates complaints about unfair contract terms, misleading advertising and breaches of the Consumer Guarantees Act. They handle escalations from consumers when businesses refuse to respond or provide unreasonable refusal explanations.
Your bank or payment provider can also dispute charges if Slimkit continues to bill after your cancellation date. Contact your bank directly to initiate a chargeback if unauthorised charges occur.
Yafee has helped thousands of consumers cancel subscriptions and reclaim their budget by understanding their legal rights and following a clear procedure. Whether you are cancelling Slimkit due to cost, preference or service failure, you deserve a transparent process backed by New Zealand consumer law. The steps outlined in this guide protect you at every stage, from initial cancellation through to refund and escalation. If Slimkit resists your legitimate request, the Commerce Commission has your back. Take control of your subscription today.