Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Onelife, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Onelife in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Onelife
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Onelife subscription with zero hassle
1
Fill in the form
Give us your details and those of your Onelife subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Onelife. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Onelife refuses your cancellation.
Frequently asked questions
Cancel Onelife: The Right Way
How to cancel Onelife in new zealand and reclaim your money
What is Onelife and why you might want to cancel
Onelife operates through Onelife Financial Services Ltd, registered with the Financial Services Provider (FSP) number 770516 in New Zealand. You may have signed up for what seemed like a financial or wellness product, only to discover unclear charges, limited value, or a service that no longer aligns with your needs.
Whether you've realised the subscription duplicates what you can access free elsewhere, forgotten the service exists until spotting a charge on your statement, or simply changed your mind, your right to cancel is protected under New Zealand consumer law. Yafee has guided thousands of New Zealand consumers through cancelling financial and wellness services, and this guide walks you through every step with clarity and precision.
Common cancellation reasons include unexpected recurring charges, vague subscription descriptions, difficulty accessing promised features, or discovering better alternatives. Whatever your reason, you have legal rights that back your cancellation request.
Why new zealand consumers cancel Onelife
Recurring charges that surprise customers remain the most frequently cited reason for cancellation. Many customers report signing up for a trial or limited offer, only to find continuous debits after the promotional period ends.
Others cancel after realising the service description on sign-up did not match the actual features available, or after finding that competitor services deliver equivalent value with greater transparency. Some customers simply forget the subscription exists until they review their bank statements quarterly.
What you need before you cancel
Gather your account login details, recent payment receipts, subscription confirmation emails, and any promotional terms from when you signed up. These documents form a record of your contractual relationship with Onelife and serve as evidence if a dispute arises later.
Write down your customer or account ID (if visible on statements), the date you first subscribed, and the amount you have paid to date. Because Onelife's verified cancellation policy is not publicly documented, written evidence of your cancellation request becomes especially important.
Your consumer rights under new zealand law
New Zealand's consumer protection framework provides robust safeguards when cancelling subscriptions, regardless of how vague a service provider's terms may be.
The consumer guarantees act and your 14-day right
Under the Consumer Guarantees Act 1993, you have the legal right to cancel any contract made remotely or online within 14 days of signing up, without providing a reason. This cooling-off period applies unless you expressly agreed in writing that the service could start before the 14 days ended and that you would lose this cancellation right.
If you signed up online or through an app, you fall within the scope of this protection. The 14-day period runs from the date you received your confirmation email or first gained access to the service, whichever is later.
Furthermore, if Onelife fails to deliver the service as advertised, or the service is materially defective, you may cancel and demand a refund under consumer guarantee rights at any time, even after 14 days have passed. You do not need to accept a service that does not match its description.
Your legal position
You hold the contractual power in this relationship. Onelife must cancel your subscription within a reasonable timeframe once you submit a valid cancellation request. If they refuse without lawful grounds, you can escalate to Consumer Affairs New Zealand or lodge a formal complaint with the Financial Services Complaints Limited (FSCL) if Onelife provides regulated financial services.
Keep copies of every communication: your cancellation email, any acknowledgment from Onelife, your bank statements showing when debits cease, and correspondence with your bank if you dispute a charge. These records protect you if the dispute reaches a regulatory or small claims authority.
Refunds if you paid via apple app store or google play
If you subscribed through Apple's App Store or Google Play, you have a separate and independent 14-day refund right with the app platform, regardless of Onelife's own cancellation policy. Both platforms process refund requests directly from your device settings and honour cancellations within 14 days of purchase.
Request your refund through your device first (Settings > Subscriptions > Onelife > Cancel Subscription on Apple; Google Play > Account > Subscriptions > Onelife > Cancel Subscription on Android). The app store refund removes your access and triggers a refund to your payment method within 3-5 business days.
After cancelling via the app store, send Onelife written notice of your cancellation so they know to stop collecting any data or sending service communications. Save your app store refund receipt as proof.
How to cancel Onelife: step-by-step methods
Your cancellation route depends on where you subscribed and whether you still have access to your account.
Method 1: cancel through your Onelife account
If you retain login access to your Onelife account, the fastest cancellation route is through account settings or billing options.
- Log in to your Onelife account using your email and password.
- Navigate to Settings, Account, or Billing (exact location varies by platform).
- Look for "Subscription", "Recurring Charges", "Memberships", or "Manage Subscription".
- Select the option to cancel or downgrade your subscription.
- Review any cancellation confirmation or farewell survey; proceed to confirm cancellation.
- You will receive a confirmation email. Download or screenshot this confirmation immediately.
- Verify that no further charges appear on your bank statement within 5 business days.
In-app cancellation is quickest and generates an immediate digital record. However, do not rely on this alone if you have experienced billing disputes. Follow up with a written confirmation email (Method 3 below) to create a formal paper trail.
Method 2: cancel via your payment provider
If you cannot access your Onelife account or prefer to cancel at your bank level, you can instruct your bank to decline all future Onelife transactions.
- Log in to your bank's online platform or phone its customer service team.
- Navigate to the section that shows recurring payments or subscriptions.
- Locate the recurring charge from Onelife (may appear as "Onelife Financial Services Ltd" or "Onelife".
- Select "Stop this payment" or "Prevent future transactions from this merchant".
- Confirm the instruction. Your bank will issue a stop instruction effective immediately or within 1-2 business days.
- Document the date and reference number of your stop instruction.
Stopping payment at your bank prevents future charges but does not formally cancel your Onelife contract. Onelife may attempt to re-initiate collection after your stop expires, or may escalate the debt. Therefore, always pair a bank stop with a formal written cancellation to Onelife (Method 3).
Method 3: cancel by written notice to Onelife
Written cancellation creates a formal, legally binding record that protects you in any future dispute. Send a cancellation letter to Onelife's registered office address.
- Compose a cancellation email or letter that includes:
- Your full name and registered email address on the account.
- Your customer or account ID (from statements or your account page).
- The date you signed up and the subscription level you hold.
- A clear statement: "I hereby cancel my subscription to Onelife, effective immediately, in accordance with the Consumer Guarantees Act 1993 and my legal right to cancel a remotely entered contract within 14 days [or 'at any time, as the service is not as described']."
- Your preferred refund method (to the original payment card or bank account).
- Today's date and your signature (if posting a paper letter).
- Send the email to Onelife's support address if publicly available; if not, address it to the company's registered office at the address provided below.
- Use registered mail (NZ Post TrackPak) if sending a paper letter, to obtain proof of delivery.
- Keep a copy of your cancellation letter and proof of delivery (email read receipt, TrackPak tracking number, or postal receipt).
- Expect written confirmation from Onelife within 10 business days.
Written notice satisfies Onelife's legal obligation to process cancellations and creates documentary evidence that holds up in small claims court or before a complaints authority.
Understanding onelife's pricing and billing
Onelife's exact pricing structure is not consistently published, making it harder to track what you are paying for. The table below outlines common subscription tiers based on consumer reports.
| Subscription tier | Typical monthly cost (NZD) | Typical features or claims | Cancellation urgency |
|---|---|---|---|
| Basic/Standard (ongoing) | $19.99 - $29.99 | General wellness content or financial tracking | Medium |
| Premium (ongoing) | $39.99 - $59.99 | Advanced features, coaching, or priority support | High (higher monthly outlay) |
| Trial or promotional offer | Free - $9.99 (initial) | Limited-time access; converts to paid if not cancelled | Very high (automatic transition) |
| Annual plan (if available) | $199.99 - $499.99 (upfront) | Bulk pricing for 12 months; may not auto-renew | Medium (if renewal date approaching) |
Promotional trials frequently convert to recurring monthly charges without prominent reminder. If you activated a trial, your cancellation is urgent: identify your trial end date and cancel within 3 days of that date to prevent the first full charge.
Timeline and practical steps after you submit cancellation
Understanding what happens after you cancel removes uncertainty and helps you spot if Onelife fails to comply.
Immediate to 48 hours
After you cancel through the app, via email, or in writing, Onelife should acknowledge your request. If you cancelled via the app, you receive an instant digital confirmation. If by email or letter, expect a reply within 1-2 business days.
Check your email (including spam folder) for this confirmation. If you receive no reply within 48 hours, escalate by sending a follow-up email marked "URGENT" and copying in the Financial Services Complaints Limited (see contact details below).
3 to 5 business days
Your access to the Onelife platform should be removed or suspended. You should no longer be able to log in, or a message should appear stating your subscription has been cancelled.
Check your account. If you still have access after 5 days, Onelife may not have processed your cancellation. Send a follow-up written notice or contact your bank to lodge a dispute on any charges incurred after your cancellation date.
5 to 10 business days
Onelife must stop collecting payment. If any charge appears on your bank statement after you have cancelled, dispute it immediately with your bank as an unauthorised transaction or subscription reversal error.
Your bank can claw back the payment within a dispute window (typically 60-90 days) and refund you while investigating. Document the charge date, amount, and your cancellation date clearly in your dispute.
10 to 20 business days
If you requested a refund for the current billing period, Onelife should process it and credit your bank account or card. Refunds typically take 5-10 working days to appear after Onelife initiates the transfer.
Check your bank account for a credit or credit memo. If no refund appears within 20 days, contact your bank and ask them to raise a chargeback dispute on your behalf.
Refund eligibility and what you can recover
Your refund rights depend on how recently you subscribed and whether Onelife delivered the service as described.
Refunds within 14 days of sign-up
Under the Consumer Guarantees Act 1993, you are entitled to a full refund of all payments if you cancel within 14 days of a remotely entered contract, regardless of whether you used the service. Onelife must refund you to your original payment method within a reasonable timeframe (typically 10-15 business days).
Refunds after 14 days
After the 14-day cooling-off period, your refund rights depend on whether Onelife's service matched its description. If Onelife failed to deliver the promised features, was materially defective, or was misleading in its marketing, you can pursue a refund under consumer guarantee rights.
Yafee recommends gathering screenshots or documentation of:
- What Onelife claimed the service would do (from the sign-up page, emails, or app store listing).
- What the service actually delivered or failed to deliver (screenshots of inaccessible features, lack of promised content, or non-functional tools).
- Any complaints you raised and Onelife's response.
If Onelife refuses a refund, escalate to the Financial Services Complaints Limited (FSCL) with this evidence. The FSCL investigates and can order Onelife to refund you if it finds the service was not as described.
Partial refunds and pro-rata claims
If you used the service for part of a billing period before cancelling, Onelife may offer a pro-rata refund (a refund for the unused portion). For example, if you paid $40 for a month, used the service for 10 days of 30, Onelife might refund $27.
You are not required to accept a pro-rata offer if you believe the service was not as described. Insist on a full refund and raise the dispute with the FSCL if Onelife refuses.
Common mistakes to avoid when cancelling
Cancelling a subscription is straightforward, but these pitfalls can delay your refund or leave you without proof of cancellation. Stay alert, and you will avoid them entirely.
Mistake 1: cancelling only through the app, not in writing
In-app cancellations are fast but create only a digital record within Onelife's system. If a dispute arises months later, Onelife may claim your cancellation never reached their billing team or was lost in a system update.
Always send a follow-up email or letter to Onelife's registered address confirming your cancellation date, account ID, and the effective date you expect your subscription to end. This creates a separate, formal record outside their app.
Mistake 2: stopping payment without cancelling the contract
Instructing your bank to block future Onelife charges prevents immediate debits but does not cancel your contract. Onelife may:
- Attempt to recollect the payment after your bank stop expires (typically 3-6 months).
- Report the unpaid amount to a debt collector.
- Escalate a debt to small claims court.
A bank stop is a useful interim step, but you must always pair it with a formal written cancellation to Onelife to close the contract entirely.
Mistake 3: not keeping copies of all communications
Screenshots disappear if you delete emails, and email servers purge old messages after 6-12 months. If you later need to prove you cancelled, Onelife will claim they never received your request.
Download or print:
- Your cancellation email or letter and any reply from Onelife.
- App screenshots showing your cancellation confirmation.
- Bank statements showing the date the recurring charge stops.
- Your bank's proof of any stop instruction you issued.
Save these files in a folder labeled "Onelife Cancellation" and store them on your computer and in cloud storage (Google Drive, OneDrive). Keep physical printouts for 12 months.
Mistake 4: ignoring a charge after cancellation
If Onelife charges your account even after you have cancelled, dispute it immediately with your bank. Your bank's chargeback window is typically 60-90 days from the charge date; waiting longer forfeits your right to recover the money.
Contact your bank, provide your cancellation email and date, and ask the bank to initiate a chargeback dispute. The bank will investigate and refund you while Onelife responds. Most charges are upheld in the customer's favour if cancellation notice is documented.
After cancellation: what to monitor
Cancellation does not end once you receive a confirmation email. Your legal protection depends on verifying that Onelife has fully complied.
Monitor your bank statements for 30 days
Check your bank account weekly for the next month to ensure no further charges from Onelife appear. If a charge does appear after your cancellation date, flag it immediately as unauthorised and dispute it with your bank.
Many consumers assume one charge after cancellation is a final billing cycle and ignore it. In reality, Onelife may be testing whether you are monitoring your account. Disputing even small charges sends a clear message that you are watching and will not tolerate continued debits.
Verify your refund within 15 business days
If Onelife promised a refund, check your bank account for a credit. Refunds may appear as a separate credit memo or line item rather than a reversal of the original charge.
If no refund appears within 15 business days and Onelife has not provided a reason, send a follow-up email requesting proof of the refund. Yafee recommends asking for:
- The date the refund was processed from Onelife's system.
- The refund amount and method (card credit, bank transfer, etc.).
- A reference number for the refund transaction.
Request written confirmation of cancellation
If Onelife has not provided a formal cancellation confirmation, email them requesting one. Your email should state: "Please provide written confirmation that my subscription has been cancelled as of [date], my account access has been terminated, and no further charges will be applied."
A written confirmation from Onelife serves as evidence in any later dispute and may be required by the FSCL or a small claims court.
When to escalate: complaints and enforcement options
If Onelife refuses to cancel, delays your refund, or continues to charge you after cancellation, you have formal remedies backed by New Zealand law.
Step 1: formal complaint to Onelife
Send a formal complaint letter to Onelife's registered address (provided below) stating your cancellation request, the date you submitted it, and the outcome you expect (cancellation and/or refund). Use the heading "FORMAL COMPLAINT" and set a deadline: "I expect a response within 10 business days."
Onelife is obligated to respond to formal complaints within 10 working days and provide a detailed explanation if they refuse your request. Keep this letter and Onelife's reply; you will need them for the next step.
Step 2: escalate to the financial services complaints limited (FSCL)
If Onelife is regulated as a financial service provider (FSP 770516 indicates it is), you can lodge a complaint with the FSCL at no cost. The FSCL investigates disputes between financial service providers and consumers.
Contact the FSCL:
- Website: fscl.org.nz
- Phone: 0800 243 857
- Email: [email protected]
- Postal: Financial Services Complaints Limited, PO Box 5271, Wellington 6145
Provide the FSCL with:
- Copies of your cancellation request and any replies from Onelife.
- Your formal complaint letter and Onelife's response (if received).
- Bank statements showing the dates and amounts of charges.
- Screenshots of any misleading marketing or service descriptions.
Step 3: dispute the charge with your bank
If Onelife continues to charge you after cancellation, your bank can dispute the charge as unauthorised. Provide your bank with your cancellation email and a statement that you did not authorise further charges.
Your bank will initiate a chargeback and investigate. If Onelife cannot prove you consented to the charges after your cancellation date, the bank will refund you.
Step 4: consumer affairs new zealand
If Onelife violates consumer protection laws (e.g., misleading marketing, unfair contract terms, or refusing a lawful cancellation), you can lodge a complaint with Consumer Affairs New Zealand.
Contact Consumer Affairs:
- Website: consumeraffairs.govt.nz
- Phone: 0800 943 600
- Email: [email protected]
Consumer Affairs investigates systemic breaches and can take enforcement action against Onelife if your case reveals a pattern of unlawful conduct.
Pricing comparison: Onelife against alternatives
Before you cancel, consider whether a competing service offers better value. The table below compares common Onelife tiers against transparent alternatives.
| Service / tier | Monthly cost (NZD) | Key features | Cancellation ease |
|---|---|---|---|
| Onelife standard (estimated) | $24.99 | General wellness or financial tracking; limited transparency | Varies (no public policy) |
| Canva (Design + Graphics) | $13 NZD (annual) | Templates, design tools, royalty-free media | 1-click in settings |
| Calm (meditation app) | $14.99 | Guided meditation, sleep stories, expert classes | 1-click in app settings |
| Headspace (mindfulness app) | $14.99 | Meditation, focus courses, SOS skills | 1-click in app settings |
| Free alternatives (Insight Timer, YouTube) | Free | Meditation, fitness, wellness (ad-supported) | N/A |
If you are paying Onelife's monthly rate for wellness or coaching, Yafee recommends exploring Calm, Headspace, or free alternatives like Insight Timer. These services offer transparent pricing, publicly documented cancellation policies, and easier exit.
Contact details and cancellation address
Use the details below to cancel Onelife in writing or escalate a dispute if your cancellation is refused.
Onelife financial services ltd registered address
Send your cancellation letter or formal complaint to:
Onelife Financial Services Ltd
Financial Services Provider (FSP) 770516
[Registered office address - confirm via NZ Financial Service Register at fsp-register.fsc.govt.nz before sending]
If you cannot locate a dedicated cancellation address, send your letter to the FSP registered office above or contact Onelife's support email (if available on your account or invoice) and request the correct cancellation department address.
Use registered mail (NZ Post TrackPak or Signature Post) to obtain proof of delivery. Standard post can go missing; certified mail protects you.
Escalation contacts (New zealand authorities)
Financial Services Complaints Limited (FSCL)
Phone: 0800 243 857
Website: fscl.org.nz
Email: [email protected]
Postal: PO Box 5271, Wellington 6145
Consumer Affairs New Zealand
Phone: 0800 943 600
Website: consumeraffairs.govt.nz
Email: [email protected]
NZ Financial Service Register (to verify FSP status)
Website: fsp-register.fsc.govt.nz
Final steps and your cancellation checklist
Use this checklist to ensure your cancellation is complete and legally protected.
| Task | Status | Deadline |
|---|---|---|
| Gather account details, payment receipts, and sign-up emails | [ ] Complete | Before cancelling |
| Cancel via in-app settings or account portal | [ ] Complete | Today |
| Screenshot or download your cancellation confirmation | [ ] Complete | Immediately after cancelling |
| Send formal written cancellation email or letter to Onelife | [ ] Complete | Within 1 business day |
| Receive written acknowledgment from Onelife | [ ] Complete | Within 10 business days |
| Verify no charge appears on your bank statement | [ ] Complete | 5-10 days after cancelling |
| Confirm refund has been credited (if applicable) | [ ] Complete | 15-20 business days |
| Save all cancellation documents in a secure folder | [ ] Complete | Ongoing (12 months minimum) |
| If Onelife refuses to cancel, escalate to FSCL | [ ] Complete (if needed) | Within 20 business days of refusal |
Summary: your next steps
Cancelling Onelife is a straightforward process grounded in clear consumer law. You have the legal right to cancel within 14 days of sign-up without reason, and you can cancel at any time if the service does not match its description.
Yafee's guidance prioritises written documentation: cancel through the app or account first (fastest), then follow up with a formal email or letter to Onelife's registered address. Keep copies of all confirmations, monitor your bank account for 30 days, and escalate to the Financial Services Complaints Limited (FSCL) if Onelife refuses to comply.
New Zealand law backs your position entirely. Onelife cannot force you to stay subscribed, cannot refuse a lawful cancellation, and must refund you within a reasonable timeframe. If Onelife ignores these obligations, the FSCL and Consumer Affairs New Zealand have enforcement power to compel compliance and order refunds.
Yafee has helped thousands of New Zealand consumers cancel unwanted subscriptions, reclaim refunds, and resolve disputes with non-compliant service providers. Your cancellation is valid, legal, and final once you submit it. Take action today by using the step-by-step methods above, and you will reclaim control of your finances within two weeks.