How to cancel Myfitcoach in new zealand and understand your rights

What Myfitcoach is and how it operates

Myfitcoach is a subscription-based fitness application that generates personalised workout programmes tailored to your fitness level, available equipment, and goals. You access the service via the Myfitcoach website or through the Apple App Store and Google Play Store on your mobile device. The platform tracks your progress and adjusts your training plan as you improve, functioning as a flexible digital fitness tool that adapts to your needs.

Because Myfitcoach operates across multiple platforms, the method you used to subscribe determines the cancellation process you must follow. If you purchased directly through their website, your cancellation differs significantly from an in-app purchase through Apple or Google. Identifying which platform holds your subscription is your essential first step toward a straightforward cancellation.

How Myfitcoach delivers fitness content

You receive Myfitcoach as a purely digital subscription with no physical product or in-person coaching component. Your billing arrangement and cancellation rules depend entirely on your purchase method. Web-based purchases route through Myfitcoach's payment system or third-party processors like Stripe, whilst app store purchases are managed by Apple or Google, who control your billing and refund eligibility independently.

Where your subscription likely sits

Check your email receipts or your device's app store account to confirm your purchase source. This determines whether you cancel directly with Myfitcoach, through Apple, or through Google. Yafee recommends taking a screenshot of your receipt before beginning cancellation, as this evidence supports any future disputes.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 establish your legal protections when purchasing any service, including digital fitness subscriptions like Myfitcoach.

What the consumer guarantees act guarantees you

Under the Consumer Guarantees Act 1993, Myfitcoach must supply its service with reasonable care and skill, ensure it is fit for purpose, and match any description provided in their marketing. These guarantees are non-waivable, meaning Myfitcoach cannot remove them through their terms and conditions, regardless of what their policy states. If the app crashes repeatedly, fails to generate workout plans, or functions differently from its advertised description, you possess legal grounds to seek a remedy.

You may request a refund, repair, or replacement if Myfitcoach breaches these Consumer Guarantees. The company cannot invoke a "non-refundable" policy as a shield if the service is defective or misrepresented to you at the point of purchase.

The cooling-off period and change of mind

New Zealand's Fair Trading Act does not automatically grant a cooling-off right for digital services purchased simply because you changed your mind. This means if you have merely reconsidered your decision to use Myfitcoach, the law does not compel them to refund you. However, if Myfitcoach engaged in misleading advertising or deceptive marketing practices, you may report this conduct to the Commerce Commission, which has the authority to investigate and enforce action against the company.

Your legal position: If the service genuinely functions poorly or breaches a Consumer Guarantee, your right to a remedy stands regardless of change of mind. Defective service overrides any non-refundable clause.

Where to escalate if Myfitcoach refuses your request

If Myfitcoach ignores your complaint or denies your consumer rights, contact the Commerce Commission at www.comcom.govt.nz or file a formal dispute with Disputes Resolution New Zealand (DRNZ). Yafee advises retaining copies of all communications with Myfitcoach, as these documents significantly strengthen your case if you escalate to a regulatory authority.

Common reasons you might cancel Myfitcoach

Cancellation motivations vary widely, and not every fitness app suits every person's circumstances or objectives.

Typical reasons to stop your subscription

Some users discover Myfitcoach workouts become repetitive after several months. Others experience frequent app crashes on their device, creating a frustrating user experience. Financial constraints, shifting work schedules, injury, illness, or a switch to alternative fitness services frequently trigger cancellation decisions. You retain complete rights to cease payment for a service you no longer actively use or value.

Warning signs that suggest cancellation now

If you notice the app frequently crashes, if customer support fails to respond to technical issues, or if your fitness goals have fundamentally changed, cancellation may be appropriate. Similarly, if you subscribe through an app store and find cheaper alternatives elsewhere, switching becomes economically sensible. Yafee recommends evaluating your usage patterns over two billing cycles before committing to cancellation, ensuring you do not cancel during a temporary fitness setback.

Your subscription pricing and billing cycle

Myfitcoach charges vary depending on your subscription tier and billing frequency.

Note that Yafee cannot confirm current pricing, as Myfitcoach updates rates periodically. Check your billing statement or the app itself for your exact charge.

How to cancel Myfitcoach: step-by-step instructions

Your cancellation process depends on where you purchased your subscription.

Cancelling a direct website purchase through Myfitcoach

1. Log into your Myfitcoach account on the website (www.myfitcoach.co.nz or the primary domain)
   • Use the email address and password associated with your account
2. Navigate to your account settings or subscription management section
   • Look for a "My Subscription", "Billing", or "Account Settings" link, typically in the top-right menu or footer
3. Locate your active subscription and select "Cancel subscription" or "Manage subscription"
   • Read any retention offer or discount the app displays
   • Proceed if you confirm cancellation
4. Follow the on-screen prompts to confirm cancellation
   • Myfitcoach may ask why you are cancelling; answer this or skip if optional
5. Receive a cancellation confirmation email
   • Save this email as proof of your cancellation request
6. Verify your subscription status in your account within 24 hours
   • Check that no new billing charge appears on your next payment date

Cancelling an apple app store subscription (iOS)

1. Open the Apple App Store app on your iPhone, iPad, or Mac
   • Do not open the Myfitcoach app itself
2. Tap your profile icon in the top-right corner (circular avatar)
   • Select "Account Settings"
3. Select "Subscriptions"
   • You will see a list of all your active subscriptions
4. Find Myfitcoach in the list and tap it
   • Review the renewal date and price
5. Tap "Cancel Subscription" or "Remove"
   • Apple will ask you to confirm and may offer a retention discount
   • Tap "Confirm" to proceed
6. Receive a cancellation confirmation from Apple
   • You will receive an email receipt confirming the cancellation date

Cancelling a google play store subscription (Android)

1. Open the Google Play Store app on your Android device
   • Do not open the Myfitcoach app itself
2. Tap your profile icon in the top-right corner (circular avatar)
   • Select "Account Settings" or "Manage Your Google Account"
3. Select "Payments and subscriptions" or "Subscriptions"
   • You will see a list of all active subscriptions
4. Find Myfitcoach in the list and tap it
   • Review the renewal date and price charged to you
5. Tap "Cancel subscription" or "Unsubscribe"
   • Google Play may offer a retention discount or pause option
   • Confirm your cancellation when prompted
6. Receive a cancellation confirmation from Google Play
   • Check your email for a confirmation receipt

Cancelling by post (alternative method)

If online cancellation fails or you prefer written correspondence, Myfitcoach's terms permit cancellation by post. Send a letter or email stating your intention to cancel your subscription, including your full name, email address, and account number. Direct your correspondence to the address listed in Myfitcoach's terms of service. Use registered mail or email with read receipts to create proof of your cancellation request. Yafee recommends this approach if you believe Myfitcoach is not processing online cancellation requests promptly.

What happens after you cancel Myfitcoach

Understanding the post-cancellation timeline ensures you avoid unexpected charges and verify your request was processed correctly.

Your access after cancellation

Upon cancellation, you typically retain access to Myfitcoach until your current billing period ends. If you subscribed monthly and cancelled on the 15th of the month, you can use the app until the end of that month. After your billing period expires, the app will deny access and prompt you to resubscribe. Your progress data may be retained by Myfitcoach for reactivation purposes, depending on their data retention policy.

Checking your cancellation status

Within 48 hours of cancellation, log into your Myfitcoach account or app store subscription manager to verify that your subscription no longer appears as "active" or "renewing". Check that your payment method is no longer stored with Myfitcoach (if you deleted it). Monitor your credit or debit card statement for the next billing cycle to confirm no charge appears. Yafee advises setting a calendar reminder on your old renewal date to verify no unexpected debit has occurred.

Refund eligibility and timelines

Your refund entitlement depends on the reason for cancellation and when you submit your request.

When Myfitcoach must refund you

If you cancel before your trial period ends, you are entitled to a full refund under the Fair Trading Act 1986, provided the service had not already been substantially delivered. If Myfitcoach is defective, crashes repeatedly, or fails to function as described in their marketing materials, you can demand a refund within a reasonable timeframe (typically up to six years from purchase, though practical limits apply). If you cancel for change of mind alone after the trial ends, Myfitcoach is not legally obligated to refund you, although some companies offer courtesy refunds within 14 days of purchase.

How to request a refund

1. Contact Myfitcoach's customer support team with your cancellation date and account details
   • Use the support email or contact form on their website
2. Clearly state your reason for seeking a refund (technical fault, service failure, etc.)
   • Reference the Consumer Guarantees Act 1993 if the app is defective
3. Provide evidence of the fault or misrepresentation
   • Include screenshots of crash messages, error logs, or copies of their misleading marketing claims
4. Request a response within 10 working days
   • Myfitcoach should acknowledge your complaint and confirm receipt
5. If Myfitcoach refuses or does not respond, escalate to the Commerce Commission or Disputes Resolution New Zealand
   • Include copies of all correspondence with Myfitcoach

Refunds through app stores (Apple, Google) typically process within 5-7 working days. Direct refunds from Myfitcoach may take 10-14 working days, depending on your bank's processing speed.

Common mistakes to avoid during cancellation

Cancellation is straightforward when executed correctly, and these missteps will only delay your process.

Deleting the app without cancelling the subscription

Removing the Myfitcoach app from your device does not cancel your subscription. Myfitcoach will continue charging you even if the app is no longer on your phone. You must explicitly cancel through your account settings or the relevant app store subscription manager. Many users believe deletion equals cancellation, leading to unwanted charges months later.

Failing to capture cancellation confirmation

Always save or screenshot the cancellation confirmation email or on-screen message. If a dispute arises and Myfitcoach claims you never cancelled, this documentation proves otherwise. Without evidence, you may struggle to recover unauthorised charges.

Cancelling at the wrong time in your billing cycle

If you cancel on day 5 of a 30-day monthly subscription, your payment for that month has already processed. Your cancellation takes effect at the end of that billing period, not immediately. If you want to avoid paying for an unwanted renewal, cancel before your renewal date arrives.

Ignoring unexpected charges after cancellation

If a charge appears on your statement after your intended cancellation date, contact your bank or credit card provider immediately to dispute it. Yafee recommends raising a chargeback within 30 days of the erroneous transaction to protect yourself under New Zealand payment regulations.

Your post-cancellation checklist

Before considering your cancellation process complete, verify each of these checkpoints.

Comparing Myfitcoach alternatives in new zealand

If you are cancelling because Myfitcoach does not suit your needs, these alternatives may offer features or pricing that better align with your fitness goals.

Contacting Myfitcoach for support during cancellation

If you encounter difficulties cancelling Myfitcoach through the app or your account, direct contact with their support team may resolve the issue quickly.

Support contact methods

Myfitcoach typically provides customer support via email through their website contact form or a support email address found in the app settings. You may also attempt to contact them through their official social media channels (Facebook, Instagram) or through your app store's review or dispute system. When contacting support, include your account email, subscription tier, and the specific cancellation issue you are experiencing. Yafee advises keeping records of all support interactions, as these documents strengthen your position if you later escalate to the Commerce Commission.

Timeframe for support response

Myfitcoach should acknowledge your support request within 2-3 working days and provide substantive assistance within 5 working days. If they do not respond within this timeframe, you may escalate to the Commerce Commission, which can compel them to investigate under the Fair Trading Act 1986.

Summary and next steps

Cancelling Myfitcoach in New Zealand is a straightforward process when you follow the correct method for your subscription platform. Whether you purchased directly through their website, Apple App Store, or Google Play Store, your cancellation must occur through that same channel to be effective. New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you throughout this process, ensuring you receive a remedy if Myfitcoach breaches its service obligations or misrepresents its product. Yafee has helped thousands of consumers cancel unwanted subscriptions whilst protecting their consumer rights, and we encourage you to retain all evidence of your cancellation request and any subsequent correspondence with Myfitcoach or your app store. If the company refuses to process your cancellation or fails to refund you when legally obliged, the Commerce Commission (www.comcom.govt.nz) and Disputes Resolution New Zealand stand ready to enforce your rights. Act promptly before your next renewal date arrives, and verify within 48 hours that your subscription status reflects cancellation in your account settings.