Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Lifevantage, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Lifevantage in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Lifevantage
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Lifevantage subscription with zero hassle
1
Fill in the form
Give us your details and those of your Lifevantage subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Lifevantage. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Lifevantage refuses your cancellation.
Frequently asked questions
Cancel Lifevantage: Step-by-Step Guide
How to cancel your Lifevantage subscription and claim your refund in new zealand
What is Lifevantage and why you might want to cancel
Lifevantage is a global wellness company that distributes nutritional supplements, cellular health products and energy formulations to customers across New Zealand and internationally. You can purchase their products as single orders or enrol in automatic subscription plans that arrive at your door on a regular schedule. Many New Zealand customers appreciate the convenience factor, but cancelling a subscription before your next billing cycle charges is often straightforward once you understand the process. At Yafee, we help hundreds of Kiwis cancel unwanted subscriptions every month, and Lifevantage cancellations rank among the most frequently requested services we handle.
Lifevantage products available in new zealand
Lifevantage supplies immune-support formulas, multivitamin complexes, energy powders and cellular-health capsules through local online distribution channels and direct sales networks. These products range from individual-bottle purchases to multi-month subscription bundles. If you enrolled in an automatic delivery plan and now wish to stop payments, your cancellation request must be processed before your next scheduled charge date. Understanding your available options represents the first step toward controlling your spending.
When cancellation makes sense
You might cancel for several legitimate reasons: the product failed to deliver expected results, your budget has shifted, you prefer to purchase products individually, or you simply want to explore alternatives. Whatever your reason, you hold consumer rights in New Zealand that protect your ability to cancel without penalty. Yafee exists to make that process transparent and manageable.
Your consumer rights under new zealand law
As a New Zealand consumer, you are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, both of which provide you with explicit rights to cancel ongoing subscriptions and recover your money in specific circumstances.
Right to cancel ongoing subscriptions
Under New Zealand law, you hold the right to cancel a subscription at any time. Lifevantage cannot compel you to continue paying for automatic deliveries. You must provide notice before your next scheduled billing date to prevent being charged again. If Lifevantage charges you after you have clearly cancelled, that charge becomes recoverable under consumer protection law.
The consumer guarantees act and refunds
The Consumer Guarantees Act 1993 grants you the right to a refund if goods fail to meet acceptable quality standards, are unfit for purpose, or differ materially from their description. If you received a Lifevantage product that arrived damaged, expired shortly after delivery, or diverged significantly from marketing claims, you can request a full refund regardless of the company's own return window. This statutory entitlement often provides stronger protections than a company's internal satisfaction policy.
Escalation point if Lifevantage refuses
If Lifevantage refuses your cancellation request or ignores a refund claim, you can lodge a formal complaint with the Commerce Commission (comcom.govt.nz) or seek guidance from the Citizens Advice Bureau. These authorities treat unfair contract terms and cancellation denial with seriousness. Retain all emails and evidence of your cancellation request as documentation.
How to cancel your Lifevantage subscription
Lifevantage provides multiple cancellation channels so you can select the method that suits your circumstances. Yafee recommends beginning with the online method, as it delivers the fastest turnaround and generates instant digital confirmation.
Cancel via your Lifevantage online account
This represents the quickest cancellation route and leaves you with immediate written proof of your request.
- Open your web browser and navigate to the Lifevantage website
- Locate the "Log In" link, typically positioned in the top right corner
- If you cannot find it, visit the main homepage and scroll to the footer for account access
- Enter your registered email address and password
- If you have forgotten your password, select "Forgot Password" and follow the reset instructions sent to your email
- Navigate to your account dashboard or subscription management section
- Look for tabs labeled "My Orders", "Subscriptions", "Billing" or "Account Settings"
- Locate your active subscription
- The subscription should display your product, delivery frequency and next billing date
- Select the option to cancel or pause your subscription
- Click "Cancel Subscription", "Stop Delivery" or a similar button next to your active plan
- Complete any confirmation steps
- Lifevantage may ask you to confirm your cancellation or select a reason
- Complete these steps and look for a final confirmation message on screen
- Capture a screenshot or note your confirmation number
- Save this as evidence of your successful cancellation
Cancel by email
If you prefer written communication or encounter difficulty with the online method, email remains a reliable and documented cancellation route.
- Identify the correct support email address for Lifevantage New Zealand
- Check your account dashboard, previous order confirmations or the company website for a support or cancellation email address
- If unavailable, contact their general customer service inbox
- Compose a clear cancellation email
- Include your full name, registered email address and customer ID
- State clearly: "I wish to cancel my Lifevantage subscription effective immediately"
- Include your next scheduled billing date if you know it
- Request written confirmation of your cancellation
- Send the email from the address registered to your account
- This creates a clear audit trail linking the request to your account
- Allow 3-5 business days for a response
- Lifevantage must acknowledge and process your cancellation within this timeframe under fair trading principles
- Retain the confirmation email for your records
- Store this as evidence should you need to escalate a dispute
Cancel by post
Postal cancellation requires more time but creates a documented paper trail that may assist if a dispute arises later.
- Prepare a cancellation letter
- Write a formal letter on plain paper stating your intention to cancel
- Include your full name, registered email, customer ID and account number
- Clearly state your next scheduled billing date
- Request written confirmation by return post or email
- Locate the correct postal address for Lifevantage in New Zealand
- Check your account, past communications or the company website
- Send to the address listed for customer service or billing inquiries
- The registered office address is the safest fallback option
- Post your letter via registered mail
- This provides proof of delivery and creates a dated record
- Allow 5-7 working days for postal delivery
- Keep your registered mail receipt
- Retain the receipt and copy of your letter as evidence of cancellation attempt
- Monitor your account for the next 10 business days
- Check that no charge appears on your billing date
Your legal position on cancellation
Under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, you possess clear statutory rights to cancel subscriptions without penalty. Lifevantage cannot impose cancellation fees, require you to purchase additional products as a condition of cancellation, or delay your cancellation beyond a reasonable timeframe. If the company attempts any of these actions, that conduct may constitute a breach of the Fair Trading Act. Yafee advises that you document all communication and escalate to the Commerce Commission if Lifevantage refuses a legitimate cancellation request.
Lifevantage pricing and subscription options
Understanding the pricing structure helps you calculate potential refunds and ensure you are cancelling before unwanted charges apply.
| Product category | Typical price range (NZD) | Subscription frequency | Best for |
|---|---|---|---|
| Immune-support supplements | $45-$75 per month | Monthly automatic delivery | Budget-conscious buyers |
| Cellular-health capsules | $60-$95 per month | Monthly or bi-monthly | Consistent daily use |
| Energy powders | $40-$65 per month | Monthly automatic delivery | Regular consumers |
| Multi-month bundles | $120-$220 per cycle | Quarterly delivery | Committed users |
| One-off purchases | $30-$80 per item | Single order | Trial or occasional use |
| Premium wellness packs | $150-$280 per month | Monthly or bi-monthly | Full-range wellness approach |
If you subscribed to a monthly plan at $60 and cancel before day 30, you avoid that charge. However, if Lifevantage has already debited your account for the current cycle, you may claim a refund under the Consumer Guarantees Act if you can demonstrate the cancellation was processed on time.
What happens after you cancel
Cancelling your Lifevantage subscription triggers several specific outcomes that you should monitor carefully to ensure the cancellation took effect.
Confirmation and billing cessation
Once your cancellation is processed, Lifevantage must stop all automatic charges. You should receive a confirmation email within 1-3 business days. Check your inbox (including spam folders) for this confirmation. If no confirmation arrives within 5 business days, contact Yafee for guidance on escalation steps. Your next billing date should pass without a charge appearing on your payment method.
Existing stock and returns
Cancelling your subscription does not obligate you to return unopened products already in your possession. You own those items once delivered. If you received a product before submitting your cancellation and wish to return it for a refund, contact Lifevantage directly with your order number and request a return authorization. Most companies allow returns within 30 days of delivery if products are unopened and in original condition.
Account status
Your Lifevantage account will remain active after cancellation, allowing you to place one-off orders in future if desired. Your account history, saved payment methods and preferences will persist. If you wish to fully delete your account, contact Lifevantage customer service separately and specify that request.
Claiming a refund for charged subscriptions
If Lifevantage charged you after you cancelled or if you have grounds for a refund under consumer law, follow this refund process.
Request a refund in writing
Email Lifevantage customer service with a clear refund request. Include the transaction date, amount charged, your account number and the reason for the refund claim. Reference the Consumer Guarantees Act 1993 if the product was faulty, unfit for purpose or not as described. Lifevantage must respond within 20 working days.
If Lifevantage refuses
If the company denies your refund or does not respond, escalate the complaint to the Commerce Commission (comcom.govt.nz) or the Citizens Advice Bureau. Provide copies of your cancellation request, confirmation (if received), and billing statements as evidence. The Commerce Commission takes subscription-related complaints seriously and can pursue remedies on your behalf.
Chargeback as a last resort
If all other avenues fail, contact your bank or credit card provider and dispute the charge. Explain that you cancelled the subscription and were charged in breach of that cancellation. Your bank can initiate a chargeback process to recover the funds. This step should follow unsuccessful attempts to resolve the matter directly with Lifevantage and the Commerce Commission.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but several traps can derail your attempt if you are not careful. Know these pitfalls so you can sidestep them entirely.
Assuming cancellation is automatic
Some customers believe that simply pausing a subscription or not using it prevents future charges. This is incorrect. You must actively submit a cancellation request. Pausing is a temporary hold; cancellation is permanent cessation of billing. Always confirm the action as "cancel" or "end subscription", never simply "pause".
Failing to act before the billing date
If your next billing date is 5 days away and you submit a cancellation request today, Lifevantage may not process it in time. Submit your cancellation at least 5-7 business days before your scheduled charge date to provide adequate processing time. If you are close to your billing date, follow up with a phone call or email confirmation that your cancellation was received and will be actioned before the next charge.
Not retaining proof of cancellation
Always capture screenshots of online cancellation confirmations, save cancellation emails, and retain postal receipts for registered mail. If a dispute arises, Lifevantage may claim no cancellation request was received. Your proof protects you and simplifies escalation to the Commerce Commission if needed.
Ignoring unexpected charges after cancellation
If a charge appears after you cancelled, act immediately. Contact Lifevantage to demand an explanation and refund. Do not wait several billing cycles, as delays may complicate your claim. Request written confirmation that the charge was erroneous and that a refund credit has been issued to your account.
Cancellation checklist for Lifevantage
Use this checklist to ensure your cancellation is complete and documented properly.
| Action | Status | Deadline |
|---|---|---|
| Note your next billing date | [ ] Complete | Before cancellation |
| Log into your Lifevantage account or prepare cancellation email | [ ] Complete | 5-7 days before billing |
| Submit cancellation via preferred method | [ ] Complete | 5-7 days before billing |
| Capture screenshot or save confirmation email | [ ] Complete | Within 24 hours |
| Receive written confirmation from Lifevantage | [ ] Complete | Within 5 business days |
| Monitor account on scheduled billing date to confirm no charge | [ ] Complete | On or after billing date |
How yafee can help you cancel Lifevantage
Cancelling a subscription should never require hours of research or multiple contact attempts. Yafee simplifies the entire process for New Zealand consumers. We maintain updated contact details, cancellation procedures and consumer-law references for hundreds of services, including Lifevantage. Our team has helped thousands of New Zealand customers cancel unwanted subscriptions quickly and securely, ensuring you retain proof of every step and understand your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Using Yafee, you can submit your cancellation request through our secure platform, track confirmation in real time, and escalate to the Commerce Commission if needed, all without navigating company websites or writing emails yourself. Yafee's legal framework ensures that every cancellation reflects your statutory rights as a New Zealand consumer, and our support team stands ready if Lifevantage disputes your request or delays processing.
Lifevantage cancellation contact details
Use these contact methods to cancel your Lifevantage subscription in New Zealand.
| Contact method | Details | Best for |
|---|---|---|
| Online account | Log in to your Lifevantage account and navigate to Subscriptions | Fastest cancellation |
| Contact Lifevantage customer service via the email address listed in your account or previous order confirmation | Written documentation | |
| Postal address | Check your account or company registration records for the New Zealand registered office address | Formal, documented proof |
| Phone | Look for a New Zealand support number on the Lifevantage website or in previous communications | Immediate clarification |
| Escalation | Commerce Commission (comcom.govt.nz) or Citizens Advice Bureau if Lifevantage refuses | Unresolved disputes |
Yafee has helped thousands of consumers in New Zealand navigate subscription cancellations with confidence and clarity. Whether you are cancelling Lifevantage due to cost, dissatisfaction or a change in circumstances, your consumer rights are clear under New Zealand law, and your cancellation is enforceable. Visit Yafee.com today to streamline your cancellation, retain digital proof of every step, and know that your legal position is protected from submission to completion.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Lifevantage?
Join over 30,000 users who already trust us.