How to cancel Easy Walking and reclaim your subscription in new zealand

What Easy Walking is and why you may want to cancel

Easy Walking operates as a mobile subscription service distributed through iOS and Android app stores. The service delivers walking or movement-based programmes, though detailed information about the company and its headquarters remains opaque online. You likely subscribed through either the Apple App Store, Google Play, or a web portal, and your payment recurs automatically at fixed intervals until you cancel. If repeated charges have appeared on your bank statement, or if the service no longer meets your needs, cancelling promptly is your right under New Zealand consumer law. Yafee helps consumers understand exactly how to regain control of unwanted subscriptions.

How Easy Walking charges work

The service operates on a recurring subscription model. Your payment method renews automatically on your billing anniversary unless you take active steps to cancel. Many subscribers discover that deleting the app does not stop the charges, creating an intentional friction point. This is why understanding your correct cancellation method matters: cancelling directly through your payment platform, not through the app itself, is the only way to guarantee the charges stop.

Why this guide exists

Finding Easy Walking's contact details online is notoriously difficult. No official email, phone number, or postal address has been publicly listed. Yafee has compiled this guide to walk you through platform-specific cancellation steps and your legal protections, so you don't waste hours searching.

Your consumer rights under new zealand law

New Zealand consumer law places significant obligations on subscription providers and grants you enforceable rights when cancelling.

The consumer guarantees act 1993 and your protections

Under the Consumer Guarantees Act 1993, any service you purchase must be of acceptable quality, fit for purpose, and delivered with reasonable care and skill. If Easy Walking crashes frequently, fails to function as described, or continues to charge you after you attempt to cancel, you have grounds to lodge a formal complaint. The Commerce Commission (the New Zealand consumer regulator) can force the company to refund charges and cease unfair billing practices. Yafee recommends screenshotting all service failures and payment confirmations to support any future complaint.

The fair trading act 1986 and hidden cancellation terms

Under the Fair Trading Act 1986, a business must not engage in conduct that is misleading or deceptive about its subscription terms. If Easy Walking deliberately obscures its cancellation process, imposes unreasonably short cancellation windows, or makes cancellation significantly harder than subscribing, this conduct may breach the Act. Hidden auto-renewal traps are increasingly targeted by consumer enforcement bodies. Document the time you spend searching for cancellation instructions; this evidence supports complaints to the Commerce Commission if Easy Walking refuses your cancellation request.

Your legal position on cancellation

You have an unconditional right to cancel Easy Walking at any point. You are not obliged to continue paying for a service you do not use, provided you cancel before your next billing date. If Easy Walking charges you after you have submitted a valid cancellation request, you may demand a refund. If the company refuses, escalate to the Commerce Commission, which has power to investigate and impose penalties. Yafee has guided thousands of consumers through this process successfully.

How to cancel Easy Walking via the apple app store

If you subscribed through your iPhone, iPad, or Mac, you must cancel through Apple's settings, not the Easy Walking app itself.

Step 1: open the app store and access your account

1. Open the App Store application on your iPhone, iPad, or Mac.
2. Tap or click your profile icon in the top-right corner of the screen.
3. Select Account Settings or Subscriptions from the dropdown menu that appears.

Step 2: locate and cancel your Easy Walking subscription

1. Look for Subscriptions in the menu and tap it.
2. Scroll through your active subscriptions until you find Easy Walking.
3. Tap Easy Walking to open its subscription details page.
4. Tap the red Cancel Subscription button.
5. When prompted, confirm your cancellation by selecting Confirm.
6. Apple will display a confirmation message. Immediately screenshot this screen as proof of your cancellation.

What happens after you cancel via apple

You retain full access to Easy Walking until the end of your current billing period. Apple will not charge you again after that date. The cancellation takes effect immediately, and you will receive a confirmation email from Apple within minutes. Save this email for your records. If Apple charges you again after cancellation, contact Apple Support directly and reference your cancellation confirmation number.

How to cancel Easy Walking via google play

If you subscribed on an Android device, cancellation occurs through Google Play, not within the Easy Walking app.

Step 1: access your google play subscriptions

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap the profile icon in the top-right corner.
3. Select Manage your subscriptions from the menu.

Step 2: find and cancel Easy Walking

1. Google Play will display your active subscriptions.
2. Locate Easy Walking in the list and tap it.
3. Tap the Cancel subscription button, which is typically coloured red or highlighted prominently.
4. Google will ask you to confirm your reason for cancellation. Select an option from the dropdown (your reason does not affect the cancellation).
5. Tap Cancel subscription again to confirm.
6. Google Play will display a final confirmation. Screenshot this page immediately as evidence of cancellation.

What happens after you cancel via google play

You will have access to Easy Walking until the end of your current billing cycle. After that date, Google Play will not charge you. You will receive a cancellation confirmation email from Google Play Support. If charges appear after cancellation, contact Google Play Support and provide your cancellation confirmation number.

How to cancel Easy Walking via web or direct billing

If you subscribed directly through a website portal (not through an app store), cancellation may occur through an online account dashboard or via direct contact.

Step 1: check for an online account portal

1. Visit the Easy Walking website (if accessible) and log into your account.
2. Look for a Settings, Subscription, or Billing section in your account menu.
3. If a cancellation button is visible, click Cancel Subscription and follow the on-screen prompts.
4. Screenshot the cancellation confirmation page immediately.

Step 2: contact Easy Walking directly if no online portal exists

1. Attempt to locate a customer support email or contact form on the Easy Walking website or within the app.
2. If no contact details are available, this itself is a breach of fair trading law in New Zealand. Document your search attempt.
3. If you do locate a contact method, send a written cancellation request: "I wish to cancel my Easy Walking subscription effective immediately. My account email is [your email]. Please confirm this cancellation in writing within 48 hours."
4. Keep a copy of this email for your records.

Step 3: if direct contact fails, escalate to the commerce commission

If Easy Walking provides no contact method and offers no way to cancel, file a complaint with the Commerce Commission. Yafee recommends including screenshots of your cancellation attempts, payment evidence, and proof that no contact details exist on the company's public platforms. The Commerce Commission has power to force cancellation and issue refunds.

Handling refunds after cancellation

Your refund eligibility depends on when you cancel relative to your billing date and the reason for your cancellation request.

Refunds for charges after cancellation

If Easy Walking or your payment platform charges you after you have successfully cancelled, you have a right to demand a refund. Contact your bank or payment platform immediately and request a chargeback, citing "unauthorised charge" or "cancelled subscription". Provide your cancellation confirmation (screenshot) as evidence. Most banks process chargebacks within 30 days. Yafee recommends submitting this request within 7 days of the unwanted charge.

Refunds for service failure or misrepresentation

If Easy Walking failed to deliver as promised, crashed repeatedly, or misrepresented its features, you may demand a pro-rata refund under the Consumer Guarantees Act 1993. Contact Easy Walking directly with a formal request: "I request a refund of [amount] for [specific service failure] that occurred on [dates]. This service did not meet acceptable quality standards under the Consumer Guarantees Act 1993." Keep copies of all correspondence. If Easy Walking refuses within 14 days, escalate to the Commerce Commission.

Refunds if you cancel within a trial period

If Easy Walking offered a free or discounted trial period and you cancelled during it, you should not be charged. If a charge appears after cancellation within the trial window, contact your payment platform or the Commerce Commission immediately.

Common mistakes that delay or prevent cancellation

Most subscription cancellation failures result from simple oversights that Yafee helps consumers avoid.

Deleting the app without cancelling the subscription

Removing Easy Walking from your phone does nothing to stop charges. The subscription remains active, and your payment method continues to be billed. You must cancel through your payment platform (Apple, Google Play, or the web portal), not through your device.

Missing the cancellation window by one day

If you cancel one day after your renewal date, you have already been charged for another cycle. Contact your payment provider or Easy Walking immediately to request a refund of that charge. Many providers grant refunds within 48 hours of an accidental renewal charge if you request it promptly.

Cancelling without screenshot evidence

If you do not screenshot your cancellation confirmation, you have no proof of the cancellation if Easy Walking disputes it. Always capture the final confirmation screen or save the confirmation email. This evidence is essential if you need to escalate to the Commerce Commission.

Using the wrong cancellation method

Cancelling through the wrong platform delays the process. If you subscribed via Apple, cancelling through Google Play has no effect. Always verify which platform charged you by reviewing your bank statement, then cancel through that platform only.

After cancellation: what to expect

Understanding what happens in the days and weeks after you cancel prevents confusion and protects your interests.

Your access timeline

After you cancel, you retain access to Easy Walking until the end of your current billing period, which you have already paid for. On the first day of your next billing cycle, your access terminates automatically. You will not be charged again. This timeline does not change, regardless of when you cancel within your cycle.

Confirmation emails and receipts

Your payment platform (Apple, Google Play, or the web provider) will send a confirmation email within 2-24 hours of cancellation. File this email in a dedicated folder for reference. If you dispute any subsequent charge, you will need this email as proof.

Monitoring your bank statement

Check your bank statement and payment method for the next two billing cycles to confirm no charges appear. If a charge does appear, report it to your bank as an unauthorised transaction and provide your cancellation confirmation as evidence. Yafee recommends setting a phone reminder for your cancellation date plus 35 days to verify no charge has occurred.

Pricing and billing information for Easy Walking

The following table summarises Easy Walking's typical subscription tiers and billing periods. Confirm your exact subscription level before cancelling to ensure you understand your refund eligibility.

Pricing varies by region and app store. Verify your exact charge by reviewing your most recent bank statement or payment platform invoice before contacting Easy Walking or the Commerce Commission.

When to escalate to the commerce commission

If Easy Walking refuses your cancellation, continues to charge you after cancellation, or provides no way to contact them, escalate your complaint to New Zealand's consumer regulator.

Filing a complaint with the commerce commission

1. Visit the Commerce Commission website (www.comcom.govt.nz) and navigate to "Make a complaint".
2. Complete the online complaint form, providing:
   • Your name and contact details.
   • Easy Walking's company name and any known contact details.
   • A summary of the issue (e.g., "Continued charging after cancellation" or "No cancellation method available").
   • Dates of all relevant transactions and cancellation attempts.
   • Screenshots of your cancellation confirmation, payment charges, and any correspondence with Easy Walking.
3. Submit the form. The Commerce Commission will acknowledge receipt and investigate within 30 days.
4. If Easy Walking breaches consumer law, the Commission will direct them to refund you and cease the illegal conduct. If they refuse, the Commission may escalate to formal enforcement or legal action.

Your rights if Easy Walking ignores your complaint

The Commerce Commission has power to prosecute businesses for breaching consumer law. If Easy Walking fails to respond to your complaint or refuses to refund you, the Commission may issue a notice requiring immediate compliance, impose a penalty, or refer the matter to the Crown Law Office for prosecution. In parallel, you may pursue a claim in the District Court for the refund amount (up to $15,000 NZD) without needing a lawyer.

Comparison: cancelling Easy Walking vs. other fitness apps

The following table compares Easy Walking's cancellation process and transparency to similar subscription services available in New Zealand.

Easy Walking ranks lower in transparency and cancellation accessibility than competing services. If you are considering switching to a different app, Yafee recommends reviewing their cancellation process before subscribing to avoid similar frustration.

Key takeaways and next steps

Cancelling Easy Walking is legally straightforward if you follow the correct platform-specific steps. You are not locked into this subscription, and New Zealand consumer law protects your right to cancel at any time. Screenshot your cancellation confirmation, monitor your bank statement for the next two billing cycles, and escalate to the Commerce Commission immediately if unwanted charges appear.

Yafee has helped thousands of consumers reclaim control of unwanted subscriptions by breaking down the process into actionable steps and citing the legal framework that protects them. Whether you are cancelling because the app no longer meets your needs or because the service has failed, your consumer rights are clear. Act today: follow the platform-specific steps above, save your confirmation, and verify your cancellation within 48 hours. If Easy Walking refuses or continues to charge you, Yafee recommends contacting the Commerce Commission with your evidence. You deserve transparency, and you deserve a refund for services you no longer use.