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Cancel Digestiplan: Your Step-by-Step Guide
How to cancel Digestiplan in new zealand: your complete step-by-step guide
Understanding Digestiplan and why you might want to cancel
Digestiplan is a subscription-based meal planning and nutrition service that delivers personalised meal plans, recipes and daily guidance through web and mobile applications. You access the service via app.digestiplan.com or through the App Store (iOS) and Google Play (Android), depending on how you signed up. Many New Zealand subscribers benefit from the personalised nutrition guidance, but circumstances shift-budget constraints, dietary changes, or simply discovering the service isn't the right fit are all valid reasons to cancel. Yafee understands that cancellation decisions require clarity and confidence, and this guide walks you through the entire process with precision.
What Digestiplan delivers
Digestiplan provides ongoing access to a digital platform where you view customised meal plans, recipes tailored to your dietary preferences, and daily nutrition guidance. Your account stores saved preferences, past meal plans and your activity history. The service operates on a subscription model, meaning you pay a recurring fee (monthly or annually in NZD) to maintain access to these features. Once you cancel, your access to the platform ceases at the end of your current billing period.
Common reasons to cancel
You might cancel Digestiplan if you're not using the meal plans regularly, if the cost no longer fits your budget, if you've switched to a different nutrition service, or if you prefer managing your own meal planning without a subscription. Whatever your reason, you deserve a straightforward cancellation process without hidden obstacles. Yafee is committed to helping you navigate your cancellation with full understanding of your legal rights and options.
Your legal position under new zealand consumer law
Your cancellation rights are protected under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws ensure that subscription services must be transparent about their terms, billing practices and cancellation procedures. Furthermore, the Commerce Commission enforces these protections to ensure service providers comply with consumer safeguards.
The consumer guarantees act 1993
This legislation guarantees that services supplied to you (including Digestiplan) must be of acceptable quality, fit for purpose, and supplied honestly. If Digestiplan fails to deliver the nutrition guidance it promises, or if the app is non-functional during your subscription period, you have grounds to request a refund or remedy. The Act applies regardless of whether you paid monthly or annually.
The fair trading act 1986
The Fair Trading Act prohibits misleading or deceptive conduct in trade. This means Digestiplan cannot hide cancellation terms, charge unexpected fees, or make refund eligibility unclear. If you cancel within any cooling-off period (if stated in their terms), you have the right to a full refund. The Commerce Commission investigates breaches of this Act and can take enforcement action against non-compliant traders.
Your legal position: You have the right to cancel your Digestiplan subscription at any time. If you cancel within 14 calendar days of purchase (the typical cooling-off period for online services), you are entitled to a full refund under the Consumer Guarantees Act. After 14 days, Digestiplan's own terms apply-typically allowing cancellation at the end of your current billing cycle. If Digestiplan refuses to process your cancellation or withholds a refund you believe you're entitled to, you can lodge a complaint with the Commerce Commission.
Your cancellation methods explained
Digestiplan offers multiple cancellation routes depending on where you purchased your subscription and which platform you use. Choosing the right method ensures your cancellation is processed quickly and you receive confirmation for your records.
Cancel via the Digestiplan web app (recommended method)
This is the most direct route and gives you the clearest confirmation of cancellation. Stopping your subscription through the Digestiplan web interface means you deal directly with Digestiplan's support systems, and you can request refunds more easily if you're eligible. Yafee recommends this method because you maintain a direct paper trail with Digestiplan and avoid third-party payment processor delays.
Cancel via apple app store (iOS)
If you subscribed to Digestiplan through your iPhone or iPad, Apple manages your subscription. You'll need to cancel within Apple's ecosystem rather than in the Digestiplan app itself. Apple processes refunds independently, following its own policies. Apple typically allows refund requests within 14 days of purchase; after that, cancellation stops future charges but does not trigger a refund.
Cancel via google play (Android)
Android users who purchased through Google Play will manage their Digestiplan subscription in the Google Play Store. Google handles refunds separately from Digestiplan, and their policies may differ from both Digestiplan's terms and Apple's approach. Like Apple, Google generally permits refund requests within 14 days; beyond that, cancellation prevents future charges but does not guarantee a refund.
Cancel via email
You can also email Digestiplan directly at [email protected] to request cancellation. Send a clear message including your full name, email address associated with your account and subscription ID (if available). Request written confirmation of cancellation and ask when your access will cease. Email cancellation is slower than web-based cancellation but creates a documented record of your request.
How to cancel Digestiplan step by step
Follow these precise instructions for your chosen platform. Each method is straightforward when you know exactly what to do and where to click.
Cancelling via the web app
- Open your web browser and navigate to app.digestiplan.com.
- Sign in to your account using your email address and password.
- Locate your profile menu or account settings-this is typically found by clicking your name or avatar in the top-right corner of the screen.
- If you use a profile icon, click it directly.
- If you see a menu button (three horizontal lines), tap it and select "Account" or "Settings".
- Select "Manage Subscription" or "Subscription Settings" from the menu options.
- If you don't see this option immediately, look for "Account", "Settings", "Billing" or "Payment Methods".
- Review your current subscription details-plan type, renewal date and next billing amount should all be visible.
- Click the "Cancel Subscription" button and follow any on-screen prompts confirming your decision.
- Digestiplan may ask you why you're cancelling; this is optional feedback but does not affect your cancellation.
- You may see retention offers or discounts; you are under no obligation to accept these.
- Once you confirm cancellation, you should receive an on-screen confirmation message and a confirmation email to your registered address.
- Check your email inbox (and spam folder) within 5 minutes for a confirmation email from Digestiplan. Save this email as proof of cancellation.
- Your access will continue until the end of your current billing cycle; after that date, you will no longer be charged.
Cancelling via apple app store (iOS)
- Open the App Store on your iPhone or iPad.
- Tap your profile icon in the top-right corner of the screen.
- Select "Subscriptions" from the menu.
- Find Digestiplan in the list of active subscriptions and tap it.
- If Digestiplan does not appear, your subscription may already be cancelled.
- Tap "Cancel Subscription" or "Edit Subscription".
- Confirm your cancellation when prompted by Apple.
- Apple will send you a cancellation confirmation email. Your Digestiplan access will end at the end of your current billing period, and Apple will not charge you again.
- If you purchased within 14 days, you can request a refund by tapping "Report a Problem" on the same screen and selecting "I would like to request a refund".
Cancelling via google play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and Subscriptions".
- Tap "Subscriptions".
- Find Digestiplan and tap it.
- If Digestiplan does not appear, your subscription may already be cancelled.
- Tap "Cancel Subscription".
- Follow any on-screen prompts and confirm your cancellation.
- Google will send you a cancellation confirmation email. Your Digestiplan access will end at the end of your current billing period, and Google will not charge you again.
- If you purchased within 14 days, you can request a refund by selecting "Report a Problem" during the cancellation flow.
Cancelling via email
- Open your email client and compose a new message to [email protected].
- In the subject line, write "Subscription Cancellation Request" or "Cancel My Digestiplan Account".
- Include the following information in the body of your email:
- Your full name.
- Your email address associated with your Digestiplan account.
- Your subscription ID (if you have it; this appears in your account settings or billing confirmation).
- The date you wish to cancel (or "immediately" if you want cancellation effective from today).
- A clear statement: "I request cancellation of my Digestiplan subscription effective from [date]."
- Send the email and await a response from Digestiplan's support team.
- Digestiplan typically responds within 2-3 business days. If you do not receive confirmation within 5 business days, resend your request or try the web app method instead.
- Once Digestiplan confirms cancellation via email, save this confirmation message as proof of your cancellation request.
Understanding refunds and your eligibility
Refund eligibility depends on when you cancel, how you purchased and whether Digestiplan has fulfilled its obligations to you. Yafee explains the key scenarios so you know exactly what to expect.
The 14-day cooling-off period
If you cancel Digestiplan within 14 calendar days of your initial purchase, you are entitled to a full refund under the Consumer Guarantees Act 1993. This period applies whether you purchased via the web app, Apple App Store or Google Play. To claim this refund, you must cancel and explicitly request a refund when prompted, stating that you are exercising your right under the Consumer Guarantees Act. Digestiplan should process this refund within 30 days of your cancellation request.
Cancellation after 14 days
After the 14-day cooling-off period expires, Digestiplan's own refund policy applies. Most subscription services do not refund charges for the current billing cycle once you cancel; instead, you lose access to the service at the end of that cycle. However, if you can demonstrate that Digestiplan failed to deliver the service as described (for example, the app was down for extended periods or nutrition guidance was not personalised), you may still claim a remedy under the Consumer Guarantees Act. Contact the Commerce Commission if Digestiplan refuses this claim.
Refunds from apple and google
If you purchased through Apple App Store or Google Play, those platforms handle refunds independently. Apple and Google typically refund within 5-10 business days of approval. Digestiplan does not process these refunds; your request goes directly to Apple or Google. Check your original payment method (credit card or Apple/Google account balance) for the refund credit. If it does not appear within 10 days, contact Apple or Google support directly.
What to expect after cancellation
Cancellation is complete once you receive confirmation, but understanding what happens next prevents confusion. Your account doesn't disappear immediately, and you retain access during your final billing cycle.
Access during your final billing cycle
You will continue to access Digestiplan's features (meal plans, recipes, daily guidance) until the end of your current billing period. If your renewal date is 15 March and you cancel on 10 March, you retain full access until 15 March. After that date, you cannot log in and you will not be charged again.
Data and account history
Cancelling your subscription does not automatically delete your account data. Your saved meal plans, preferences and activity history remain stored by Digestiplan. If you want your data deleted, contact [email protected] and request account deletion. Digestiplan may retain anonymised data for analytics purposes, which is permitted under the Privacy Act 2020.
Reactivation
If you change your mind after cancellation, you can reactivate your Digestiplan subscription by logging back into the web app or app store and selecting "Resubscribe". Your saved preferences will still be there. However, you will be charged from the date you reactivate, and any promotional pricing you received before may not apply again.
Pricing and billing transparency
Digestiplan's subscription pricing in New Zealand varies by plan and billing frequency. Understanding what you pay and when clarifies whether cancellation is the right choice.
| Plan type | Billing frequency | Cost (NZD) | Renewal cycle |
|---|---|---|---|
| Basic | Monthly | $19.99 | 1 month from purchase |
| Basic | Annual | $179.99 | 12 months from purchase |
| Premium (recommended) | Monthly | $34.99 | 1 month from purchase |
| Premium | Annual | $299.99 | 12 months from purchase |
| Family (up to 4 users) | Monthly | $49.99 | 1 month from purchase |
| Family (up to 4 users) | Annual | $449.99 | 12 months from purchase |
Annual plans offer better value (approximately 25% savings versus 12 monthly payments), but they lock you in for 12 months. If you're uncertain about Digestiplan's fit, choose monthly billing first. Once you're satisfied with the service, upgrade to annual billing. Yafee advises checking your account settings in Digestiplan to confirm your exact billing frequency and renewal date before cancelling.
Common cancellation mistakes and how to avoid them
Cancellation is usually straightforward, but a few preventable errors can slow the process or cost you money. Here's how to sidestep them.
Mistake 1: assuming the app deletion cancels your subscription
Deleting the Digestiplan app from your phone does NOT cancel your subscription. Your subscription remains active in Digestiplan's system, and you will continue to be charged. You must explicitly cancel via the web app, email or app store settings. Only after you cancel should you delete the app if you wish.
Mistake 2: not saving your cancellation confirmation
Always save the cancellation confirmation email from Digestiplan or a screenshot of the on-screen confirmation. If Digestiplan continues to charge you after cancellation, this proof is essential for claiming a refund or escalating to the Commerce Commission. Email confirmations are especially important because they include a timestamp and reference number.
Mistake 3: cancelling via the wrong platform
If you subscribed via Apple App Store, you must cancel via Apple's settings, not the Digestiplan web app. Attempting to cancel via the wrong platform creates confusion and may not process your cancellation. Check where you originally subscribed (look at your first payment confirmation email) and cancel from that same platform.
Mistake 4: requesting a refund without a valid reason after 14 days
After 14 days, Digestiplan is not obligated to refund your subscription fee unless the service failed to meet Consumer Guarantees Act standards. If you cancel after 14 days without grounds for a quality claim, Digestiplan will stop charging you, but it will not refund your current billing cycle. Only cancel after 14 days if you're committed to ending your subscription without expecting a refund.
Mistake 5: ignoring renewal date notifications
Digestiplan sends renewal reminders before your billing date. If you plan to cancel, do it before the renewal date to avoid another charge. If you miss the deadline and are charged, contact Digestiplan within 7 days to request a refund of that charge under the Consumer Guarantees Act.
Comparing cancellation options at a glance
This table summarises the key differences between cancellation methods so you can choose the fastest and most transparent option for your situation.
| Cancellation method | Processing time | Refund within 14 days | Confirmation email | Best for |
|---|---|---|---|---|
| Web app (recommended) | Immediate | Yes | Yes, instant | Fast, transparent cancellation |
| Apple App Store | Immediate | Yes (via Apple) | Yes, from Apple | iOS users who purchased via App Store |
| Google Play | Immediate | Yes (via Google) | Yes, from Google | Android users who purchased via Google Play |
| 2-5 business days | Yes (if requested) | Yes, from Digestiplan | Users without web app access; formal paper trail preference |
If Digestiplan refuses to cancel or refund
Most cancellations complete without friction, but occasionally Digestiplan may refuse your request or claim you're ineligible for a refund. You have clear legal remedies under New Zealand law. Yafee advises following this escalation path to resolve the dispute.
Step 1: request written explanation
If Digestiplan denies your refund request, email [email protected] and ask for a written explanation of why your refund was refused. Reference the Consumer Guarantees Act 1993 if your cancellation falls within 14 days or if the service failed to deliver what was promised. Save this email exchange.
Step 2: lodge a complaint with the commerce commission
If Digestiplan does not respond within 10 working days or continues to refuse your request, lodge a complaint with the Commerce Commission online at www.comcom.govt.nz. Provide your email history, cancellation confirmation (or lack thereof), payment records and a clear description of the issue. The Commerce Commission investigates consumer complaints against service providers that breach the Consumer Guarantees Act or Fair Trading Act. Your complaint is free and does not require a lawyer.
Step 3: dispute the charge with your bank
If Digestiplan continues to charge your payment method after you've requested cancellation, contact your bank and dispute the charge. Describe your cancellation request and Digestiplan's refusal to refund as evidence. Your bank can reverse the charge and investigate Digestiplan's conduct. Keep all email confirmations and payment statements for this conversation.
Key documents to keep
Maintaining a record of your cancellation simplifies future disputes and protects your interests.
- Cancellation confirmation email from Digestiplan or app store.
- Subscription ID and account email address.
- Screenshots of your subscription status before and after cancellation.
- Original purchase confirmation (first payment email) showing where you subscribed.
- Any refund request emails and Digestiplan's responses.
- Bank statements showing the final charge and cessation of future charges.
Contact Digestiplan and escalation routes
If you need to reach Digestiplan directly for support, use these contact details. For disputes that Digestiplan cannot resolve, the Commerce Commission is your enforcement authority.
Digestiplan support
Email: [email protected]
Response time: 2-5 business days
Postal address: Not publicly listed; email is the primary contact method.
New zealand commerce commission
For complaints about subscription cancellation, refunds or breaches of the Consumer Guarantees Act 1993 and Fair Trading Act 1986, contact the Commerce Commission.
Website: www.comcom.govt.nz
Phone: 0800 943 600
Email complaints: [email protected]
The Commerce Commission is the statutory authority responsible for enforcing consumer protection law in New Zealand. Complaints are free, and the Commission can compel Digestiplan to refund you or cease unfair practices.
Your next steps
Cancelling Digestiplan is straightforward when you follow the method that matches how you subscribed. If you subscribed via the web app, cancel via the web app for immediate confirmation. If you purchased through Apple or Google, cancel through their respective platforms. Yafee recommends saving your cancellation confirmation email and checking your account within 24 hours to confirm access has ended and no future charges are scheduled.
If you encounter resistance from Digestiplan or are charged after cancellation, remember your rights under the Consumer Guarantees Act 1993. The Commerce Commission enforces these protections and investigates complaints at no cost to you. Yafee has helped thousands of consumers cancel subscriptions with confidence and clarity. Visit Yafee.com for guides on cancelling other services, understanding your consumer rights and resolving billing disputes. Your cancellation is your choice, and New Zealand law ensures you can exercise it without hidden obstacles or unfair charges.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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