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Cancel Daye: Step-by-Step Guide
How to cancel Daye in new zealand and protect your refund rights
Understanding Daye and your subscription status
Daye is a UK-based menstrual health company that ships physical products and clinic services directly to customers across New Zealand. The brand supplies period products, diagnostic kits, and access to the Daye Period Clinic for online consultations and personalised healthcare recommendations. Whether you've subscribed to regular product deliveries, booked a clinic appointment, or placed a one-off order, Yafee understands that cancellation should be clear, fast, and legally transparent.
Your cancellation path depends entirely on which Daye service you want to stop. A physical product subscription works differently from a clinic consultation; kits carry separate refund rules. Understanding what you've actually purchased is the first step toward a successful cancellation.
What Daye offers to new zealand customers
Daye delivers three main service types: direct-to-home physical orders (tampons, pads, liners, and test kits), recurring subscription boxes for period products, and digital clinic consultations with healthcare professionals. Many customers combine these services, renewing products monthly while occasionally booking a clinic visit. Some purchase one-off diagnostic kits without any subscription commitment. Yafee's cancellation specialists recommend identifying which service triggered your cancellation decision before you contact Daye's support team.
When and why customers cancel
You may cancel because the product no longer suits your needs, you've switched to an alternative brand, you've stockpiled enough inventory, or clinic services haven't met your expectations. Personal circumstances change; financial priorities shift. Whatever your reason, New Zealand consumer law gives you specific rights, and Yafee is here to ensure you exercise them properly.
Your consumer rights under new zealand law
This section outlines the legal framework that protects your Daye cancellation and refund claim.
The consumer guarantees act 1993 and your purchase
New Zealand's Consumer Guarantees Act 1993 is the primary statute governing all goods and services sold to consumers. Under this Act, every item Daye ships to you must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If products arrive damaged, defective, or materially different from the description on Daye's website, you have the statutory right to request a refund, repair, or replacement.
Digital services and healthcare consultations receive different treatment. The Act's core guarantees apply less directly to non-physical goods; however, the Fair Trading Act 1986 prohibits misleading or deceptive representations. If Daye's clinic description misled you about service availability or outcomes, that breach is enforceable against them.
Your 14-day cooling-off period for online orders
The Consumer Guarantees Act grants you a statutory 14-day right of return if you purchase physical products online. This period starts on the date you receive your order, not the date you placed it. You can cancel for any reason, provided the items remain unopened and in original condition. However, this right does not extend to clinic bookings or services already rendered. Yafee emphasises that Daye's own terms may narrow this right by imposing restocking fees or handling charges, but they cannot remove your baseline statutory protection entirely.
Your legal position on cancellation
You have the legal right to: Cancel any unopened physical order within 14 days of receipt; request a full refund if goods are faulty or misrepresented; refuse delivery of a shipment before it reaches your address; and escalate any refusal to pay a refund to the Commerce Commission (the New Zealand consumer protection authority). You do not have the right to: Cancel a clinic appointment fewer than 24 hours before your scheduled time without penalty; demand a refund for a completed consultation unless Daye materially misrepresented the service; or recover costs if you opened or used a diagnostic kit.
Cancellation methods for Daye subscriptions and orders
Daye provides separate cancellation routes for subscriptions, physical orders, and clinic services; each follows a different procedure and timeline.
Cancelling before Daye packs your order
The fastest and most complete cancellation happens before Daye enters the packing stage. Once you place an order, Daye typically sends a packing confirmation email within 12 to 24 hours. If you cancel before that confirmation, you avoid all shipping, handling, and restocking deductions. A full refund (including any taxes) is processed to your original payment method within 5 to 7 business days.
Action: Contact Daye's support team immediately after placing your order. Use email or their online contact form on their website. In your message, include your order number, email address, and a clear statement: "I wish to cancel this order before packing and request a full refund." Yafee recommends taking a screenshot of your order confirmation to prove the order was never packed at the time of your cancellation request.
Cancelling after packing or during delivery
Once Daye sends a packing confirmation, your cancellation options narrow considerably. You can still refuse the shipment or return it unopened within 14 days, but Daye will deduct shipping and handling costs from your refund. For diagnostic kits, Daye imposes an additional 20% restocking fee if the cancellation occurs after packing but within the 14-day return window.
Step 1: Contact Daye's support team as soon as you receive the packing confirmation or notice the shipment is in transit. Step 2: Clearly state whether you wish to refuse the delivery (before it arrives) or return it after receipt. Step 3: For refusals, Daye arranges with the courier to intercept the package; this must happen before delivery is attempted. Step 4: If the package has already arrived, open a return request through Daye's returns portal and print the prepaid label. Return the unopened items to Daye's UK address within 14 days of receipt. Step 5: Once Daye receives and inspects the returned items, they calculate your refund (minus shipping, handling, and applicable restocking fees) and process it within 5 to 7 business days.
Stopping your Daye subscription via your account
If you have an active subscription box, you manage cancellation directly through your Daye account dashboard. This method is immediate and stops all future charges from your next billing cycle onwards.
- Log into your Daye account at Daye's website using your email address and password.
- Navigate to "My Subscriptions" or "Billing" in the account menu.
- Locate your active subscription and select "Manage Subscription" or "View Details."
- Click "Cancel Subscription" or "Stop Renewal." Daye will ask you to confirm your reason for cancellation (optional feedback).
- Complete the cancellation process and screenshot the confirmation screen as proof.
Yafee advises that subscription cancellation stops future charges but does not automatically refund payments you've already made. If you cancel mid-cycle and your next delivery was scheduled within days, verify that Daye does not charge you again. Refunds for cancelled subscriptions are not retroactive unless Daye has breached its service guarantees or misrepresented the product.
Rescheduling or cancelling a Daye clinic appointment
Clinic bookings operate under a strict cancellation window. You can reschedule or cancel up to 24 hours before your appointment time without penalty. If you cancel fewer than 24 hours before your slot or miss the appointment without cancelling (a "no-show"), Daye charges the full consultation fee.
- Log into your Daye account and select "My Appointments" or "Clinic Bookings."
- Find the appointment you wish to cancel and click "Cancel" or "Reschedule."
- If rescheduling, select your new date and time from available slots.
- If cancelling, confirm your action. Daye sends a cancellation confirmation email immediately.
If you cancel fewer than 24 hours before your appointment or miss it entirely, contact Daye's clinic team via email immediately and explain the circumstances. Yafee has found that Daye sometimes waives the no-show fee if you provide genuine notice and request a credit toward a future appointment, but this is at their discretion.
Refunds, timelines, and what to expect
Refund speed and amount depend on when you cancelled, whether items shipped, and which Daye service you used.
Refund timeline for physical orders
Cancellations before packing result in a full refund within 5 to 7 business days. Cancellations after packing or returns take longer: Daye must receive your returned package, inspect it, and confirm items are unopened before issuing a refund. This process typically takes 2 to 4 weeks from the date Daye receives the returned items. Your bank or payment provider may require an additional 1 to 2 working days to credit your account after Daye issues the refund.
Refund amounts for physical products and kits
| Cancellation stage | Refund percentage | Deductions |
| Before packing confirmation | 100% | None |
| After packing, before delivery (refusal) | 85% to 95% | Shipping and handling |
| Returned unopened within 14 days | 80% to 85% (kits only) | Shipping, handling, 20% restocking fee for kits |
| Returned unopened within 14 days (standard products) | 90% to 95% | Shipping and handling |
| Opened or used items | 0% | No refund issued |
Yafee recommends asking Daye's support team for an exact refund quote before you arrange a return. Request a written breakdown showing the full original price, each deduction, and the final refund amount. If the deductions seem excessive or Daye refuses to itemise them, escalate your complaint to the Commerce Commission.
Subscription cancellation and remaining credits
Cancelling your subscription stops future charges but does not refund past payments or unused credits unless your cancellation falls within the 14-day return window for a newly received box. If you've been subscribed for months and cancel now, Daye does not retroactively refund previous shipments. However, if your most recent box arrived fewer than 14 days ago and remains unopened, you can return it and claim a full refund.
How to cancel Daye: step-by-step procedure
This section walks you through the complete cancellation process, from initial contact to confirmation.
Step 1: identify what you're cancelling
Determine whether you're cancelling a physical order, a subscription, or a clinic appointment. Check your order confirmation email and your Daye account to confirm the service type, order or appointment date, and order number. Write down your order or subscription ID; you'll need this for every communication with Daye's team.
Step 2: act immediately if the order hasn't shipped
If you're cancelling a one-off order before packing, contact Daye within 12 to 24 hours of placing it. Delays reduce your chances of full refund eligibility. Send an email to Daye's support address with the subject line: "Order cancellation request - Order ID [your number]." Include your full name, email address, order number, and a clear request for cancellation and full refund.
Step 3: request written confirmation
After you submit your cancellation request via email, Daye should reply within 24 to 48 hours confirming receipt and outlining next steps. If they confirm the cancellation before packing, ask them to state the expected refund date and amount in writing. Screenshots of emails are legally admissible evidence in a dispute with the Commerce Commission, so preserve all correspondence.
Step 4: for subscriptions, use your online account
Log into your Daye account, navigate to "My Subscriptions," and click "Cancel" next to your active subscription. Yafee advises that you also send a confirmation email to Daye's support team stating: "I have cancelled subscription ID [number] via my online account on [date]. Please confirm receipt of this cancellation." This creates a paper trail if Daye later disputes whether the cancellation was processed.
Step 5: for clinic appointments, cancel at least 24 hours ahead
Log into your account, find your appointment, and click "Cancel." If cancellation is fewer than 24 hours away, you will still be charged the full fee. If you're ill or have a genuine emergency, email Daye's clinic team immediately and request a credit or reschedule; they may grant an exception.
Step 6: track your refund and follow up
After Daye confirms your cancellation, note the expected refund date. If a refund doesn't arrive within the stated timeframe plus 2 working days for bank processing, contact your bank's fraud or disputes team and request a chargeback. Simultaneously, email Daye's support team asking for a refund status update. Include your cancellation confirmation email and order number.
Pricing and service comparison for Daye
Understanding Daye's cost structure helps you assess whether cancellation is justified or whether a pause or reschedule might better suit your needs.
| Service | Cost (NZD) | Billing cycle | Cancellation ease |
| Subscription box (standard) | $79 to $99 | Monthly | One-click in account |
| One-off order (pads or tampons) | $35 to $55 | One-time | Email support, 24-hour window |
| Diagnostic kit (with clinic access) | $149 to $199 | One-time | Email support, 20% restocking fee after packing |
| Clinic consultation (30 mins) | $99 to $149 | Per appointment | 24-hour cancellation window, no penalty |
| Clinic consultation (60 mins) | $189 to $249 | Per appointment | 24-hour cancellation window, full charge if missed |
Common mistakes to avoid when cancelling Daye
Cancellation setbacks are frustrating, but most are avoidable if you know the pitfalls. Yafee has reviewed hundreds of Daye cancellations and identified the errors that delay refunds or result in unexpected charges.
Mistake 1: cancelling via social media instead of official support
Many customers try to cancel by messaging Daye on Instagram or Facebook. These messages are not official cancellation requests and often go unread or unactioned. Daye's support team monitors Instagram replies slowly; meanwhile, your packing window closes and your refund drops from 100% to 85%. Always cancel by email or through your online account portal. Save the confirmation for your records.
Mistake 2: not confirming cancellation before packing
You place an order at 8 PM on a Monday and decide you want to cancel at 10 AM the next day. Daye has already sent a packing confirmation at 9 AM. You didn't check your email and assumed the cancellation was automatic. Now your refund is reduced. Check your email constantly during the first 24 hours after ordering. As soon as you decide to cancel, email Daye before packing happens.
Mistake 3: requesting a refund for opened or used items
You cancel a subscription box 10 days after it arrives. You've opened the tampons, used a few, and changed your mind about the brand. Daye will not refund opened or used items under any consumer law. Your refund is zero. Only request cancellations and returns if items are genuinely unopened and in original condition.
Mistake 4: missing the 24-hour clinic cancellation window
You book a clinic appointment for Friday at 2 PM. On Friday at 1 PM, you realise you can't make it. You email Daye requesting a cancellation. The clinic system has already locked the appointment for billing. You're charged the full fee. To avoid this, set a phone reminder 24 hours before every clinic appointment. If you cannot attend, cancel immediately through your account rather than waiting until the last hour.
Mistake 5: not keeping proof of cancellation requests
You send an email to Daye requesting a refund, but you don't save the reply or your request. Three weeks later, Daye claims they never received your cancellation and your refund isn't processed. You have no evidence to dispute them. Save every email, screenshot every confirmation screen from your account, and take a screenshot of the date-time stamp on your cancellation request. These documents protect you if Daye denies your claim.
What happens after your Daye cancellation
Cancellation is not the end of your relationship with Daye's systems; final steps ensure you're not charged again and your refund arrives.
Checking that future charges have stopped
If you cancelled a subscription, monitor your bank account or payment app for the next 5 to 10 days. Your payment method should show no pending charges from Daye. If a charge appears after you cancelled, contact your bank immediately and dispute it as an unauthorised charge. Simultaneously, email Daye's support team with proof of your cancellation request and the unwanted charge. Request a reversal and ask them to confirm the subscription is permanently locked against your account.
Verifying your refund has been processed
Daye sends a refund confirmation email when the refund is issued. This email includes a reference number. Check your bank account within 5 to 7 working days of that email. If the refund hasn't appeared after 7 working days plus 2 additional days for bank processing (9 days total), contact your bank's customer service and ask them to trace the payment. Provide Daye's refund reference number to your bank.
Requesting a formal dispute resolution if Daye refuses to refund
If Daye denies your refund claim or ignores your cancellation request, you have the right to escalate. Send a formal complaint email to Daye's management team citing the Consumer Guarantees Act 1993 and requesting a response within 10 business days. If Daye does not resolve your complaint, lodge a formal dispute with the Commerce Commission (New Zealand's consumer protection authority) at www.consumerprotection.govt.nz. The Commerce Commission investigates consumer complaints and can order Daye to issue a refund and pay compensation. Yafee recommends gathering all evidence (order confirmations, cancellation emails, proof of non-delivery or payment) before submitting your complaint to the Commerce Commission.
Why customers choose to keep or cancel Daye
Before committing to cancellation, consider whether a pause, reschedule, or service modification might better serve your needs than a full exit.
| Reason | Keep Daye | Cancel Daye |
| Product stockpiled; don't need more deliveries | Pause subscription for 1 to 3 months | Cancel and reorder later if needed |
| Switching to a competitor brand | Wait until current box runs out | Cancel immediately; claim 14-day return |
| Clinic appointment didn't help; wasted money | Book a follow-up to clarify concerns | Cancel future bookings; submit complaint |
| Diagnostic kit arrived damaged or wrong item | N/A (faulty item) | Cancel and claim full refund under Consumer Guarantees Act |
| Personal budget tightened this month | Skip next delivery; resume later | Cancel subscription; resubscribe when budget improves |
Your next steps and getting professional support
You now have the legal framework and procedural steps to cancel Daye confidently. Yafee has helped thousands of consumers cancel subscriptions and recover refunds by following these exact protocols. The combination of your Consumer Guarantees Act 1993 rights, timely action, and documented communication gives you the strongest position if a dispute arises.
If Daye's support team becomes unresponsive or refuses your refund claim, Yafee provides detailed guidance on escalating complaints to the Commerce Commission. Whether your cancellation is due to product dissatisfaction, budget constraints, or a switch to an alternative provider, your rights remain consistent: you deserve transparent cancellation processes, accurate refunds, and timely responses to your requests.
Contact information for Daye and the commerce commission
Daye support email: Check your order confirmation or account dashboard for the current support email address. Daye headquarters (UK): Anne's Day Ltd, United Kingdom (physical returns are sent to their UK address; this will be provided with your returns label). Commerce Commission (New Zealand): If Daye fails to resolve your complaint, submit your case to the Commerce Commission at www.consumerprotection.govt.nz or phone 0800 943 600. The Commission investigates breaches of the Consumer Guarantees Act and the Fair Trading Act 1986 at no cost to you.
Cancelling Daye should not feel like a legal battle. Yafee has structured this guide so you understand your position, follow the correct procedural steps, and know exactly what to do if Daye resists. Whether your cancellation is simple (one-click subscription stop) or complex (refund dispute after packing), you now have the legal authority and practical roadmap to succeed. Act quickly, document everything, and reach out to the Commerce Commission if Daye does not honour your cancellation rights.
