How to cancel Strong fitness app subscription and avoid surprise charges

What is Strong and why you might want to cancel

Strong is a popular workout tracking application that logs your exercises, provides training plans, and unlocks premium content through a paid subscription tier called Strong PRO. The free version lets you track workouts, but the PRO tier-available through Apple App Store, Google Play Store, or Strong's website-unlocks advanced features including custom training programmes, nutrition planning, and detailed performance analytics.

If you've been using Strong but found it no longer fits your fitness routine, or you're looking to reduce monthly subscription costs, cancelling is straightforward once you know where to look. Many New Zealand users discover they're being charged monthly without realising the cancellation method differs by where they purchased the subscription. Yafee has helped thousands of New Zealand consumers navigate subscription cancellations, and Strong PRO is one of the most commonly cancelled apps because users forget to cancel through the correct platform.

The sooner you cancel, the sooner you stop paying. If your next renewal date approaches, cancelling today prevents the charge from going through.

When to cancel Strong PRO

You might cancel if you've switched to a different fitness app, no longer use the advanced features, want to save money on monthly subscriptions, or the app no longer meets your needs. Consequently, understanding your cancellation rights protects you from ongoing charges.

Your situation is common. Yafee recommends cancelling before your renewal date to avoid being charged again, particularly if you've already decided to use an alternative service.

Your consumer rights in new zealand

New Zealand consumer law grants you specific protections when cancelling digital subscriptions.

What the consumer guarantees act covers

Under New Zealand's Consumer Guarantees Act 1993, you have the right to cancel a digital subscription service if the provider misrepresents the service, fails to supply it as described, or the service becomes unfit for purpose. If Strong stops working properly or the premium features don't function as advertised, you may be entitled to a refund or cancellation without penalty.

App subscriptions-including Strong PRO-are considered digital "goods" or "services" under the Act. This means Strong must provide exactly what they promise. If they fail to do so, you can escalate your complaint to the Commerce Commission or request a chargeback through your bank or app store payment provider.

Your escalation points if Strong refuses to cancel

Your legal position: If Strong's support team refuses to process your cancellation or won't refund charges you believe are unfair, you have statutory recourse. Contact the Commerce Commission (www.comcom.govt.nz) or your bank to dispute the transaction immediately. Yafee recommends keeping screenshots of your cancellation request and any response from Strong-these become critical evidence if you escalate.

Apple and Google also operate their own dispute resolution processes. If Strong charged you after you cancelled, report it to the Commerce Commission's Consumer Advice team or file a complaint with your payment provider. Furthermore, you can contact your bank to reverse unauthorised charges under the Harmful Digital Communications Act and Consumer Credit Contracts Act provisions that protect you from misleading billing practices.

How to cancel Strong on your device

Strong PRO subscriptions are managed through the platform where you purchased them, not through Strong directly.

Cancel Strong PRO via apple app store (iPhone and iPad)

If you subscribed to Strong PRO through your Apple account, you must cancel through Apple's App Store settings-Strong cannot cancel your subscription for you, even if you request it directly. This is the most common cancellation method for New Zealand iPhone users.

1. Open Settings on your iPhone or iPad
2. Scroll down and tap your Apple ID name at the top of the screen
3. Select Subscriptions
   • If you don't see Subscriptions, tap Subscription and Purchases instead
4. Find Strong PRO in the list of active subscriptions
5. Tap Strong PRO to open its details page
6. Tap Cancel Subscription at the bottom of the screen
   • Apple will ask why you're cancelling-you can select a reason or skip this step
7. Confirm the cancellation when prompted
8. You'll receive an email confirmation from Apple within minutes

Warning: If you cancel partway through a billing cycle, your access to Strong PRO usually continues until the end of that billing period. After the period expires, your subscription will not renew.

Cancel Strong PRO via google play store (Android)

If you subscribed through Google Play Store on an Android device, cancel through Google's subscription management system, not through Strong itself.

1. Open Google Play Store on your Android device
2. Tap your profile icon in the top right corner
3. Select Manage subscriptions
4. Find Strong PRO in your active subscriptions list
5. Tap Strong PRO to open the subscription details
6. Select Cancel subscription
7. Choose your cancellation reason from the dropdown menu
8. Confirm that you want to cancel

Google will send you a confirmation email. Your access continues until the current billing period ends, after which the subscription will not renew.

Cancel Strong PRO via strong's website

If you subscribed directly through Strong's website rather than through Apple or Google, you may be able to manage your subscription through your Strong account dashboard.

1. Visit Strong's official website and log in to your account
2. Navigate to Account Settings or Billing
3. Find the Subscriptions or PRO section
4. Select Cancel PRO or the equivalent cancellation option
5. Confirm the cancellation request

If you cannot locate a cancellation option on the website, contact Strong's support team directly through their website contact form. In accordance with Consumer Guarantees Act requirements, they must provide a clear cancellation mechanism.

Timeline and when your cancellation takes effect

Your cancellation date depends on when you submit your request.

If you cancel before your renewal date, you'll retain access to Strong PRO until the end of your current billing period. After that date, your subscription will not renew and you will not be charged again. Consequently, the exact date you lose access depends on when your current billing cycle expires-this date is displayed in your subscription settings.

If you cancel after your renewal date has passed and you've been charged, you may be entitled to a pro-rata refund. Contact the platform where you purchased (Apple, Google, or Strong directly) and request a refund within 30 days of the charge. Yafee advises acting quickly-most refund requests are approved more readily within two weeks of the transaction.

How to request a refund after cancellation

Cancellation and refunds are separate actions-cancelling stops future charges, but a refund addresses charges you've already paid.

Refunds through apple app store

If you've been charged for Strong PRO and want a refund, Apple handles this through their customer support system.

1. Open Settings on your iPhone or iPad
2. Tap your Apple ID name, then select Media and Purchases
3. Select Purchase History
4. Find the Strong PRO charge and tap Report a Problem
5. Select your reason (e.g., "I didn't authorise this charge" or "This subscription was supposed to be free")
6. Submit your request

Apple typically processes refunds within 5-10 business days. You'll receive an email confirmation and the refund will appear in your original payment method.

Refunds through google play store

Google also offers a refund process for app store charges.

1. Open Google Play Store on your Android device or visit play.google.com in your browser
2. Sign in to your Google account
3. Tap your profile icon and select Manage subscriptions
4. Select Strong PRO
5. Tap Report an issue or Contact us (depending on your device)
6. Describe your issue and submit the request

Google typically responds within 2-5 business days. If approved, the refund is processed to your original payment method.

Refunds through Strong directly

If you subscribed directly through Strong's website, contact their support team with proof of your payment. Nevertheless, Strong is obligated under Consumer Guarantees Act to provide refunds for services not delivered as described. Yafee recommends including screenshots of your subscription page and bank statement confirming the charge.

Common mistakes to avoid when cancelling

Cancelling Strong PRO is straightforward, but a few common errors delay the process or leave you still paying.

Assuming Strong can cancel your app store subscription

Many users contact Strong's support team and ask them to cancel the subscription. Strong cannot do this because Apple and Google manage those subscriptions independently. You must cancel through the app store platform yourself. Consequently, contacting Strong instead of Apple or Google wastes time and leaves you vulnerable to being charged again.

Cancelling the app without cancelling the subscription

Deleting the Strong app from your device does not cancel your subscription. Your renewal will still process, and you'll continue to be charged even if the app isn't installed. You must cancel the subscription through your app store settings before deleting the app. Yafee has helped many users discover they were charged for months because they deleted the app instead of cancelling the subscription.

Missing your renewal date

If you cancel after your renewal date passes, you've been charged for another billing period. Act quickly and request a refund within 14 days of the charge. Most platforms approve refunds more readily within this window.

Not saving confirmation emails

Always screenshot or save the cancellation confirmation from Apple, Google, or Strong. If a charge appears after cancellation, you'll have proof that you cancelled on a specific date. This evidence is essential if you need to escalate to the Commerce Commission or your bank.

What happens after you cancel Strong PRO

Once your cancellation is complete, your access and billing obligations change.

Your access during the final billing period

You retain full access to Strong PRO features until the end of your current billing period. If your subscription renews on 15 March and you cancel on 10 March, you'll have access to PRO features until 15 March. After that date, your account reverts to the free version.

Reverting to strong's free version

Once your PRO subscription expires, you can still use Strong to track workouts using the free version. Your workout history and data remain in your account-you don't lose your previous entries or progress. Nevertheless, you'll no longer have access to advanced features like custom training programmes, nutrition planning, or premium analytics.

If you change your mind

You can resubscribe to Strong PRO at any time through the same platform (Apple, Google, or Strong's website). If you resubscribe before your free trial period expires, you may receive another trial period or a promotional rate. Furthermore, some platforms offer discounted renewal rates after cancellation-check your App Store or Google Play notifications for offers.

How to contact Strong if problems arise

If you encounter issues cancelling or are charged after cancellation, contact Strong's support team.

In accordance with Consumer Guarantees Act requirements, Strong must respond to your cancellation or refund request within a reasonable timeframe-typically 10-15 business days. If they fail to respond, escalate to the Commerce Commission.

Protecting yourself from future unwanted charges

After cancelling Strong PRO, take steps to prevent accidental recharges.

Review your app store subscriptions quarterly

Log into your Apple or Google account subscriptions page every three months and verify that Strong PRO no longer appears in your active subscriptions. If it reappears, contact Apple or Google immediately to report the unauthorised charge.

Monitor your bank statements

Check your credit card or bank statement for any Strong charges after your cancellation. If you spot an unexpected charge, dispute it through your bank within 30 days. Yafee recommends setting a phone reminder to review statements on the same date each month.

Consider multi-factor authentication

Strengthen your Apple or Google account security by enabling multi-factor authentication. This prevents unauthorised access to your account and reduces the risk of accidental subscriptions being activated.

Alternatives to Strong if you cancel

If you're cancelling because Strong no longer meets your needs, New Zealand fitness apps offer comparable features.

Many of these alternatives offer free trials-use them before committing to a paid subscription. This approach reduces the risk of cancelling again in a few months.

Your cancellation checklist

Before finalising your cancellation, confirm you've completed these steps.

Once you've ticked all boxes, your cancellation is secure and you won't be charged again.

Escalating your complaint to the commerce commission

If Strong refuses to cancel your subscription or denies a legitimate refund request, the Commerce Commission is your statutory escalation point.

File a complaint at www.comcom.govt.nz with the following information: your name and contact details, your Strong account email, screenshots of your cancellation request and Strong's response (if any), copies of charges on your bank statement, and the dates of each transaction. The Commerce Commission will contact Strong on your behalf and investigate whether they've breached Consumer Guarantees Act obligations.

Yafee has seen the Commerce Commission successfully recover refunds and enforce cancellations for users whose complaints were ignored by the app provider. Your case becomes stronger if you've made multiple reasonable attempts to cancel through proper channels before escalating.

Summary and next steps

Cancelling Strong PRO is straightforward once you know which platform to use. If you subscribed through Apple, cancel via Settings. If you subscribed through Google, cancel via Google Play Store. If you subscribed directly through Strong's website, cancel via your account dashboard. Verify that the subscription is no longer active, save your confirmation, and monitor your bank statements for the next two months to ensure no further charges appear.

Yafee has guided thousands of New Zealand consumers through subscription cancellations, and the process is identical across fitness apps, streaming services, and digital tools. Your consumer rights under the Consumer Guarantees Act 1993 protect you-companies cannot force you to stay subscribed, cannot charge you after cancellation, and must refund you if they fail to deliver the service as promised.

If you encounter difficulties or Strong refuses to cancel, contact the Commerce Commission or your bank. Yafee recommends acting quickly-the sooner you cancel, the sooner you stop paying, and the clearer your evidence if you need to escalate. Start your cancellation today using the steps above, and reclaim control of your subscription costs.