How to cancel your Runtastic subscription in new zealand and protect your rights

What Runtastic is and why new zealand users subscribe

Runtastic, officially branded as adidas Running, is a GPS-enabled fitness tracking app that records your runs, walks and workouts with real-time statistics, voice guidance and integration with wearable devices like the Apple Watch. The app operates on both iOS and Android platforms and appeals to serious runners and casual fitness enthusiasts across New Zealand.

You can purchase a Runtastic subscription through multiple channels: directly via the Runtastic website, through the Apple App Store (iOS), Google Play (Android), or selected New Zealand retailers offering prepaid vouchers. The free version provides basic tracking functionality, whilst the Premium tier unlocks advanced training plans, detailed performance analytics and personalised coaching.

Where your subscription lives and why it matters

Your subscription platform determines how you cancel. This is critical: cancelling in the wrong place is the most common mistake New Zealand subscribers make, leaving them charged after they believe they have ended their membership. You must cancel through the same platform where you purchased the subscription, not simply delete the app from your device.

Runtastic subscription pricing in new zealand

Your consumer rights under new zealand law

New Zealand law grants you specific protections when cancelling overseas digital subscriptions like Runtastic, even though the company operates from Austria.

The consumer guarantees act 1993 and your protection

Under the Consumer Guarantees Act 1993, digital services supplied to you in New Zealand must be of acceptable quality, fit for purpose and match what Runtastic has promised. If the app consistently crashes, features do not function as advertised, or the service fails to deliver core functionality, you may be entitled to a refund-even if Runtastic's standard terms state refunds are non-refundable. The Commerce Commission enforces these guarantees and will investigate complaints if Runtastic refuses to cooperate.

Document any service failures before cancelling: take screenshots of error messages, note dates when features malfunctioned and record the impact on your user experience. This evidence strengthens your position if you need to escalate a refund dispute to the Commerce Commission.

The 14-day cooling-off period

Runtastic's terms reference a 14-day withdrawal right borrowed from European Union consumer law. New Zealand does not mandate this same period under the Consumer Guarantees Act, but Yafee recommends checking whether Runtastic extends this courtesy to New Zealand customers in their full terms and conditions. If you cancel within 14 days of purchase and have used the service minimally, you have a reasonable fairness argument for a refund, particularly if you can demonstrate the service has not met the quality or fitness guarantees under New Zealand law.

Your legal position

You have the right to expect Runtastic to cancel your subscription promptly, cease charging you and confirm cancellation in writing. If Runtastic charges you after you have cancelled, or if the app fails to deliver promised features, contact the Commerce Commission or your local Citizens Advice Bureau. Yafee recognises that many New Zealand consumers do not know these protections exist; using them strengthens your negotiating position and protects your account from unexpected charges.

Why new zealand users cancel Runtastic

Understanding why you want to cancel helps you choose the fastest exit route and strengthens your case if a refund dispute arises.

Common reasons for cancellation

• Lack of engagement: you stopped using the app regularly after the initial enthusiasm waned.
• Service failures: the app crashes, GPS tracking is inaccurate or promised features do not work.
• Cost: the monthly or annual fee no longer justifies your usage or budget constraints have tightened.
• Duplicate subscriptions: you accidentally purchased multiple subscriptions across different platforms.
• Trial period ended: you started a free trial and do not want the paid Premium tier to activate.
• Switching platforms: you prefer a competitor app and no longer need Runtastic's features.

How to cancel your Runtastic subscription step-by-step

Follow the cancellation method that matches where you purchased your subscription.

Cancel a direct web subscription (via Runtastic website)

1. Log in to your Runtastic account at the official website using your email and password.
   • If you have forgotten your password, use the "Forgot password" link on the login page.
2. Navigate to your account settings.
   • Click your profile icon (usually in the top-right corner) and select "Settings" or "Account".
3. Locate the subscription or billing section.
   • Look for tabs labelled "Subscription", "Billing", "Premium" or "Payment methods".
4. Select the option to manage or cancel your subscription.
   • Click "Cancel subscription", "End membership" or the equivalent option displayed.
5. Confirm your cancellation reason (optional) and authorise the cancellation.
   • Runtastic may ask why you are cancelling; answer if prompted, as feedback improves the service.
6. Retain your cancellation confirmation email.
   • Runtastic will send a confirmation within 24 hours. Save this email as proof of cancellation.

Yafee emphasises that direct web cancellations are the simplest route: you control the process entirely, avoid app store intermediaries and receive direct confirmation from Runtastic.

Cancel a subscription purchased via apple app store (iOS)

1. Open the Apple App Store on your iOS device (iPhone, iPad or iPod Touch).
   • Tap the App Store icon on your home screen.
2. Navigate to your account.
   • Tap your profile icon (usually in the top-right corner), then select "Subscriptions".
3. Locate the Runtastic subscription in your active subscriptions list.
   • Scroll through active subscriptions until you find "Runtastic" or "adidas Running".
4. Tap the Runtastic subscription to open its details.
   • A dedicated page will display your renewal date, price and billing history.
5. Select the option to cancel the subscription.
   • Tap "Cancel subscription" and confirm the cancellation when prompted.
6. Verify that Apple confirms your cancellation.
   • Apple will display a message confirming the cancellation is effective. You may continue using Runtastic until your current billing period ends.

Apple processes the cancellation and notifies Runtastic of the termination. You will not be charged when your current subscription period expires. Note that cancelling through Apple does not log you out of the Runtastic app; you can delete the app manually if you wish.

Cancel a subscription purchased via google play (Android)

1. Open Google Play on your Android device.
   • Tap the Google Play Store icon on your home screen or app drawer.
2. Navigate to your account menu.
   • Tap your profile icon (top-right), then select "Manage your Google Account".
3. Select the "Payments and subscriptions" tab.
   • Tap "Subscriptions" to view all active subscriptions.
4. Find Runtastic in your subscriptions list.
   • Scroll to locate "Runtastic" or "adidas Running".
5. Open the Runtastic subscription details.
   • Tap the subscription name to view renewal date, cost and billing information.
6. Select the cancellation option.
   • Tap "Cancel subscription" and confirm when prompted.
7. Confirm the cancellation is complete.
   • Google Play will confirm that your subscription has been cancelled. Your access continues until the current billing period ends.

Google Play relays the cancellation to Runtastic, and your charges cease at the next renewal date. The Runtastic app will remain on your device unless you manually uninstall it.

Cancel a retail voucher subscription

If you purchased a three-month retail voucher from a New Zealand retailer, your subscription has a fixed expiry date and does not renew automatically. You do not need to cancel; the voucher simply expires after three months. However, if you registered the voucher and then purchased an additional premium subscription through another platform (web, App Store or Google Play), you must cancel that separate subscription through the platform where you purchased it.

What happens after you cancel

Cancellation does not happen instantly; understanding the timeline prevents confusion and unexpected charges.

Your subscription grace period

When you cancel a Runtastic subscription, your access continues until the end of your current billing period. For example, if you cancel mid-month on a monthly plan, you retain full Premium access until the last day of that month. If you cancel mid-year on an annual plan, you can use Premium features until the annual renewal date.

When charges stop

Runtastic, Apple App Store and Google Play will not charge you again after the current billing period expires. Monitor your bank statements or payment method for two billing cycles after cancellation to confirm no recurring charge appears. If you see an unexpected charge, contact your bank or payment provider immediately and reference your cancellation confirmation email.

Account and data retention

Cancelling your subscription does not delete your Runtastic account or running history. You can log in after cancellation and access your past workout data using the free tier, though some features (advanced analytics, coaching plans) remain locked. If you wish to delete your account entirely and erase all personal data, you must submit a separate data deletion request to Runtastic's support team; cancellation alone does not remove your account.

Refunds and your eligibility

Runtastic's refund policy depends on your circumstances and the platform where you purchased.

Direct web refunds

If you purchased directly via the Runtastic website, the company's standard terms state that refunds are non-refundable after purchase. However, if you cancel within 14 days and have used the service minimally, or if the service has failed to meet the Consumer Guarantees Act standards, you have grounds to request a refund. Contact Runtastic support at your cancellation email address and explain your circumstances. Reference the Consumer Guarantees Act 1993 if the app has malfunctioned or failed to deliver promised features.

Apple app store and google play refunds

Apple and Google handle refunds independently of Runtastic. You can request a refund directly through Apple App Store or Google Play within 48 hours of purchase. Open the subscription, select "Report a problem" and choose "Request a refund". Apple and Google will review your claim and may approve refunds if you have barely used the service or the app is defective. Yafee notes that both platforms approve refund requests more readily within the first 48 hours; delays beyond this window reduce your chances.

Escalation if Runtastic refuses

If Runtastic denies your refund request and you believe the denial breaches the Consumer Guarantees Act, lodge a formal complaint with the Commerce Commission. Provide your cancellation confirmation, evidence of service failures (screenshots, error logs) and correspondence with Runtastic. The Commerce Commission has authority to investigate and compel refunds if the evidence supports a breach. Yafee advises keeping all documentation for at least 12 months to support a potential dispute.

Common mistakes when cancelling Runtastic

Many New Zealand subscribers cancel incorrectly and continue being charged; avoiding these pitfalls saves you frustration and money.

Deleting the app instead of cancelling the subscription

The single most costly mistake is uninstalling the Runtastic app from your phone and assuming you have cancelled the subscription. Deleting the app does nothing to stop recurring charges; your subscription remains active on the platform where you purchased it (web, App Store or Google Play). Always cancel through the subscription platform before deleting the app.

Cancelling on the wrong platform

If you purchased via Apple App Store, cancelling on the Runtastic website will not work. Your subscription exists with Apple, not with Runtastic directly. Similarly, a Google Play subscription cannot be cancelled via the Runtastic website. Match your cancellation method to your purchase method exactly.

Not saving your cancellation confirmation

Yafee strongly recommends taking a screenshot of your cancellation confirmation page and saving the confirmation email. If a dispute arises and Runtastic claims it never received your cancellation, proof of submission protects you.

Cancelling too close to renewal

If you cancel hours before your next billing date, some platforms may not process the cancellation in time and charge you. Cancel at least 24 hours before your renewal date, and monitor your statement to confirm the charge did not process.

Should you keep your Runtastic subscription

Before cancelling, consider whether your reasons for quitting are temporary or permanent.

Contacting Runtastic support if cancellation fails

If you cancel and continue to be charged, or if you encounter errors during cancellation, escalate to Runtastic support in writing.

Runtastic cancellation address

Send written cancellation requests or refund disputes to:

Runtastic GmbH
Europaplatz 2
A-4020 Linz
Austria

Include your account email address, the date of cancellation (or attempted cancellation), your subscription plan and details of any charges you dispute. Runtastic must respond within 30 days. If the response does not resolve the issue, escalate to the Commerce Commission of New Zealand, which has authority to investigate consumer complaints involving overseas suppliers.

Alternative contact routes

Before sending formal written notice, attempt to resolve the issue via Runtastic's in-app support chat or email support form on their website. Document all correspondence. Yafee advises that most disputes resolve within 5-10 business days if you provide clear evidence (screenshots, cancellation confirmation, billing records).

Your protection after cancellation

Once you have cancelled, your rights continue if problems arise.

Monitoring your account

Check your bank statement or payment method for the next two billing cycles to confirm Runtastic has ceased charging you. If an unexpected charge appears, contact your bank immediately and provide your cancellation confirmation email. Your bank can dispute the charge and recover funds on your behalf.

Accessing the commerce commission

If Runtastic refuses to acknowledge your cancellation or reverse charges, the Commerce Commission (New Zealand) is your enforcement body. File a complaint detailing the service failures, your cancellation attempts and any charges you dispute. The Commission investigates free of charge and can compel Runtastic to refund you if the evidence supports your claim under the Consumer Guarantees Act.

Yafee helps you cancel with confidence

Cancelling a fitness app subscription should not be complicated, yet many New Zealand users lose money to missed cancellations or incorrect procedures. Yafee has helped thousands of consumers cancel unwanted subscriptions, understand their consumer rights and recover refunds when services have failed to deliver. Your consumer protections under New Zealand law are real and enforceable; using them ensures you pay only for services you actively use. If Runtastic continues to charge you after cancellation or if the app has malfunctioned, document the problem and contact the Commerce Commission. Yafee remains committed to clear, actionable guidance so you retain control of your spending and your digital subscriptions.