How to cancel Justmove and protect your moving rights in new zealand

What Justmove is and why you might need to cancel

Justmove (trading as Just Moving NZ Ltd) is a New Zealand moving coordination service that simplifies relocation by managing connections with utilities, broadband providers and insurance companies on your behalf. Rather than handling multiple phone calls and emails yourself, Justmove's concierge-style service liaisons directly with third-party providers to streamline your move.

You might cancel Justmove for legitimate reasons: your move is complete and you no longer need the service, you're dissatisfied with service quality, you've found a cheaper alternative, or you subscribed in error. Yafee is here to walk you through every cancellation step so you can exit cleanly without unnecessary charges or disputes.

How Justmove operates

Justmove typically operates via a subscription or pay-per-service model, though detailed pricing and plan information is not consistently published online. Most customers access the service through mobile apps available on the Apple App Store and Google Play. This means your cancellation method depends on where you originally subscribed.

The company's registered office address with the New Zealand Companies Office is the official contact point for formal cancellation requests and legal notices. Understanding where to direct your cancellation request is crucial; sending a notice to the correct address ensures your request is recorded properly and creates a clear paper trail.

Why transparency in cancellation matters

Justmove does not publish a detailed, searchable cancellation policy on its website. This lack of transparency can create confusion and unnecessary delays when you decide to exit. Yafee exists to bridge this gap: we translate unclear cancellation processes into simple, actionable steps you can follow immediately to protect your interests.

Your consumer rights in new zealand and cancellation protections

New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 are the legal foundation of your protection when purchasing services, including digital subscriptions and moving assistance.

Digital subscriptions and cooling-off entitlements

New Zealand consumer law does not automatically grant a 14-day cooling-off right for digital in-app purchases that you consume immediately upon download. Once you download and use an app-based service, standard cooling-off rights typically do not apply under the Consumer Contracts Regulations.

Nevertheless, if Justmove fails to deliver the service as described, misrepresents its features, or charges you without your clear consent, you retain rights under the Consumer Guarantees Act 1993. The service must be of acceptable quality, fit for the purpose you purchased it for, and delivered within a reasonable timeframe. If it fails on any of these grounds, you can demand cancellation and a refund.

Your legal position

Under the Consumer Guarantees Act 1993, you have the right to demand that Justmove deliver services that are of acceptable quality, fit for purpose, and safe. If the company fails to meet these standards, you can request cancellation and a full refund. If Justmove refuses, you can escalate to the Consumer Advocate or your local Community Law centre at no cost. Keep all evidence: screenshots, emails, payment records and communication logs.

When you can demand cancellation or a refund

You can request immediate cancellation and a refund if any of the following applies:

• The service was not delivered as promised or advertised
• The service is of unacceptable quality or does not work as intended
• You were charged without authorising the subscription
• The company continues charging after you requested cancellation in writing
• The service is not fit for the purpose you purchased it for
• Justmove has breached the terms of its contract with you

If Justmove refuses to cancel or refund after a legitimate complaint, escalate your dispute to the Consumer Advocate or seek advice from Community Law centres across New Zealand. Yafee recommends collecting and retaining all evidence before you escalate to strengthen your position.

Cancellation methods and where to send your notice

Your cancellation process depends on how you subscribed and whether you want to stop future charges or request a refund for past charges. Justmove does not publish a single, unified cancellation portal, so you may need to contact the company directly.

Cancel through the apple app store

If you subscribed to Justmove via your iPhone or iPad, you can cancel your subscription directly through Apple's system. This method stops future charges immediately.

1. Open the Apple App Store on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Select "Subscriptions"
4. Find Justmove in your active subscriptions list
5. Tap "Cancel Subscription" or "Edit"
6. Confirm the cancellation
7. Apple will send you a confirmation email within minutes

This action stops future recurring charges. If you paid in advance for a full billing period, your access continues until the end of that period, but no further charges will be taken. Keep the Apple confirmation email as proof of cancellation.

Cancel through google play

If you subscribed via an Android device, cancel through Google Play to stop future charges immediately.

1. Open Google Play on your Android device
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions"
4. Find Justmove and tap on it
5. Tap "Cancel subscription"
6. Follow any prompts to confirm
7. Google will email you a cancellation confirmation

This method stops recurring charges. Your access typically continues until the end of your current billing period. Retain the Google confirmation email as proof of your cancellation request.

Cancel by direct contact with Justmove

If you did not subscribe through an app store, or if you want to request a refund for past charges, contact Justmove directly in writing. This creates a formal record of your cancellation request.

1. Locate Justmove's registered office address via the New Zealand Companies Office website (companies.govt.nz). The registered office is the official address for legal and service of documents for Just Moving NZ Ltd
2. Draft a cancellation letter that includes:
   • Your full name and email address
   • Your account number or phone number associated with the account
   • The date you wish the cancellation to take effect
   • A clear statement: "I hereby cancel my subscription to Justmove effective immediately"
   • If requesting a refund, explain why (service not delivered as promised, unauthorized charge, etc.)
   • Reference the Consumer Guarantees Act 1993 if applicable
3. Send your letter by registered post to the registered office address so you have proof of delivery
4. Keep a copy of your letter and the postal receipt as evidence
5. Follow up with an email to any customer service address you have, copying in your letter content
6. Wait 5 to 10 business days for a response

Sending your cancellation by registered post creates a legal paper trail. This is especially important if you are requesting a refund or disputing charges, as it demonstrates you made a clear, documented request for cancellation.

How long cancellation takes and what happens next

The timeline for cancellation varies depending on your method and whether you are seeking a refund.

Immediate cancellation through app stores

Apple App Store and Google Play cancellations typically take effect within minutes. You receive an instant confirmation email. Your account access continues until the end of your current billing period, but no further charges are applied. This is the fastest cancellation method.

Cancellation by written notice

If you cancel by sending a letter to Justmove's registered office, allow 5 to 10 business days for the company to process your request and confirm cancellation in writing. After 10 business days without a response, follow up by email to the customer service address and reference your postal date. If Justmove fails to respond or continues charging after your cancellation request, you have grounds to escalate to the Consumer Advocate.

Refunds and disputed charges

If you are owed a refund, Justmove must process it within 30 days of your cancellation request if the service was not delivered as promised or charged without consent. If the company fails to refund within this timeframe, escalate to your bank or payment provider and lodge a dispute. You can also contact the Consumer Advocate if the refund is refused.

Refund eligibility and what to do if Justmove refuses

Your right to a refund depends on the reason you are cancelling and whether Justmove breached its obligations.

When you are entitled to a refund

The Consumer Guarantees Act 1993 entitles you to a refund if Justmove's service does not meet the statutory guarantees: acceptable quality, fitness for purpose, or safe delivery. You are also entitled to a refund if you were charged without your clear consent or if the company continues charging after you requested cancellation.

If you simply changed your mind and the service was delivered as promised, you may not be entitled to a refund unless Justmove's terms and conditions offer a money-back guarantee. In that case, Yafee recommends reviewing your email confirmation or the app store receipt for the specific terms you agreed to.

Request your refund in writing

Send a formal refund request to Justmove's registered office address by registered post. Include your account details, the amount you are requesting to be refunded, the reason (service not delivered as promised, unauthorized charge, etc.), and a reference to the Consumer Guarantees Act 1993. Request a refund within 30 days of your cancellation date.

Escalate if Justmove refuses

If Justmove refuses to refund or does not respond within 14 days, escalate your dispute to the Consumer Advocate or your local Community Law centre. You can also lodge a complaint with your bank or payment provider and request a chargeback if the charge was unauthorized or the service was not delivered. Yafee recommends keeping all evidence: emails, screenshots of the app, payment receipts and your cancellation letter.

Common cancellation mistakes to avoid

Cancellation is straightforward once you know the correct steps, but a few common errors can delay your exit or leave you vulnerable to unexpected charges.

Mistake 1: relying solely on in-app cancellation requests

Some users assume that requesting cancellation within the Justmove app is enough. In reality, app-based cancellation requests are not always reliable or documented. If you cancel through the app, always follow up with a written notice to Justmove's registered office and keep the confirmation email from Apple or Google. This dual approach ensures you have proof of your cancellation request.

Mistake 2: forgetting to cancel the app store subscription

If you cancel your Justmove account but forget to cancel your Apple or Google Play subscription, charges will continue. Always cancel through the app store itself, not just the Justmove app. Verify in your app store subscription settings that Justmove is no longer listed as an active subscription after cancellation.

Mistake 3: not keeping proof of cancellation

If Justmove refuses to acknowledge your cancellation or continues charging, you need evidence that you requested cancellation. Save your app store confirmation email, keep copies of any written letters (including postal receipts), and take screenshots of your cancelled subscription status. Without proof, it is harder to dispute charges or escalate to the Consumer Advocate.

Mistake 4: assuming a 14-day cooling-off right applies

New Zealand consumer law does not automatically grant a 14-day cooling-off right for digital in-app purchases you consume immediately. If you used the Justmove service after purchasing it, cooling-off rights may not apply. Your right to cancel and refund depends on whether the service met the Consumer Guarantees Act standards, not on a blanket cooling-off period.

After cancellation: what to expect and checklist

Once Justmove confirms your cancellation, take these steps to ensure a clean exit and monitor for unwanted charges.

Verify cancellation within 5 days

Check your email for a cancellation confirmation from Apple, Google Play or Justmove directly. If you do not receive confirmation within 5 business days of sending your cancellation request, contact Justmove's customer service directly. Yafee recommends screenshotting your app store subscription settings to confirm Justmove no longer appears under active subscriptions.

Monitor your bank statements

Review your credit or debit card statement for 30 days after cancellation. If Justmove continues charging you, contact your bank immediately and dispute the charge as unauthorized. Request a refund and ask your bank to block future charges from the company. Keep records of all disputed transactions.

Keep all documentation

Retain copies of your cancellation letter, postal receipt, confirmation emails and bank statements for at least 12 months. If a dispute arises, this documentation is essential to prove you cancelled and that charges were unauthorized. If you escalate to the Consumer Advocate, you will need to provide all this evidence.

Cancellation checklist

Pricing and plan comparison

Justmove does not publicly list detailed pricing or plan options on its website. The table below outlines what we know about typical moving coordination services in New Zealand and how they compare.

Justmove's exact pricing is not transparent online. Before committing to any moving service subscription, review the specific plan you are purchasing and note its cancellation terms. Yafee recommends taking a screenshot of the pricing page and purchase confirmation so you have proof of what you agreed to pay.

When to cancel Justmove and compare alternatives

Assess whether Justmove is right for your move before subscribing. If you are already a customer, understand when cancellation makes sense.

Reasons to cancel Justmove

• Your move is complete and you no longer need the service
• The service did not coordinate with utilities or broadband providers as promised
• You received poor customer support or unclear communication
• You found a cheaper alternative or prefer to manage connections yourself
• You were charged without authorization or despite requesting cancellation

Alternatives to Justmove

If you find that managing your own utility and broadband connections is simpler or cheaper than using Justmove, cancellation is straightforward via the methods outlined above. Yafee supports your decision to move to whichever service - or no service - best fits your needs and budget.

How to contact Justmove and send a formal cancellation notice

To cancel Justmove formally and create a documented record, send your written notice to the company's registered office address held with the New Zealand Companies Office.

Official registered office address for just moving NZ ltd

The registered office address is the legally recognized location for service of documents, including cancellation notices. You can verify the current address on the New Zealand Companies Office website (companies.govt.nz) by searching for "Just Moving NZ Ltd".

Send your cancellation letter by registered post to this address. Include:

• Your full name and contact details
• Your account number or phone number associated with the account
• A clear statement of cancellation: "I hereby cancel my subscription to Justmove effective immediately"
• The date you sent the letter
• A reference to the Consumer Guarantees Act 1993 if you are claiming a refund for non-delivery or poor quality
• A request for written confirmation of cancellation within 10 business days

Keep a copy of your letter and the postal receipt. If Justmove does not respond within 10 business days, follow up by email and include your postal date as reference. If the company continues charging you, dispute the charge with your bank and escalate to the Consumer Advocate.

Customer service contact details

Check the Justmove website or your app purchase receipt for a customer service email address or phone number. Send an email copy of your cancellation request to any customer service contact you have on file. This creates a secondary record of your cancellation request. Reference your registered post date in the email so Justmove knows you have already sent a formal notice.

Final steps and summary

Cancelling Justmove is achievable in a matter of minutes if you use the app store method, or within 10 business days if you send a formal written notice. Your consumer rights under the Consumer Guarantees Act 1993 protect you if the service failed to deliver as promised, was charged without consent, or continues charging after cancellation.

Yafee has helped thousands of consumers cancel subscriptions cleanly and recover refunds for services that did not meet legal standards. If you face resistance from Justmove, escalate to the Consumer Advocate or your local Community Law centre. Both offer free assistance and have the power to hold companies accountable to New Zealand's consumer protection laws. Yafee's mission is to ensure you understand your cancellation options and your rights so you can exit any service with confidence and clarity.