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Cancel Better: Your Complete Guide
How to cancel Better: your step-by-step guide under new zealand law
What is Better and how it charges you
Better is a digital fitness and wellness membership service that delivers guided routines, yoga classes, strength training programs, and meditation content through mobile apps and web platforms. You access on-demand programs designed to support your health from home, with no equipment or studio visit required.
Better offers three membership tiers: Plus (core mobility and wellbeing routines), All Access (full program library), and Challenge (structured goal-driven programs). You can subscribe through the Apple App Store, Google Play, or directly via the Better website. Billing occurs weekly, monthly, or annually depending on your chosen plan and purchase channel.
How Better bills you automatically
Better uses automatic recurring billing. If you subscribe through the App Store, Apple processes your payment and handles your subscription relationship. If you use Google Play, Google manages your billing. Web subscriptions bill directly through Better's payment processor. Your charges recur at your chosen interval until you actively cancel, and most subscribers do not realise they can stop auto-renewal immediately even if they have paid for a full year upfront.
Why you might want to cancel
You may cancel Better for several reasons: the service does not match your fitness goals, the app crashes or performs poorly, you prefer in-person training, the cost is no longer affordable, or you have simply changed your mind. Whatever your reason, New Zealand law gives you specific rights that apply regardless of Better's terms and conditions. At Yafee, we help thousands of consumers understand and exercise those rights every month.
Your consumer rights under new zealand law
The Consumer Guarantees Act 1993 is the legal framework that protects you when you purchase digital services like Better, and understanding these rights is essential before you cancel.
What the consumer guarantees act covers
The Consumer Guarantees Act requires that all services be of acceptable quality, fit for purpose, and match their description. If Better fails any of these three guarantees, you have rights to remedies regardless of what the fine print says. The law applies to all consumers purchasing from a business, and it overrides any contract term that tries to exclude these protections.
You can claim a refund, repair, or replacement if the service does not meet these guarantees. You do not need a 14-day "change of mind" window; your protection flows from statute law itself. The Commerce Commission enforces the Consumer Guarantees Act, and you can escalate to them if Better refuses to cooperate.
When you can claim a refund under the law
If Better's service is faulty (crashes repeatedly, fails to load content, freezes during use), does not match the description (advertises unlimited access but restricts your region), or is not fit for what you paid for (does not deliver the fitness results or functionality it promised), you can request a refund under the Consumer Guarantees Act. You have up to six years to make a claim, though acting within three months strengthens your case and shows you raised the issue promptly.
If you are simply changing your mind without a service fault, you are not automatically entitled to a refund under the Consumer Guarantees Act. However, if you purchased through the App Store or Google Play, you may have additional options through Apple or Google's own cancellation policies, which sometimes allow refunds for digital services purchased within a short window.
Your legal position
You have the right under New Zealand law to cancel your subscription at any time. You are entitled to an immediate cancellation without penalty, and any remaining balance is refundable if you can show the service is faulty or unfit. If Better refuses to cancel or refund you, you can lodge a complaint with the Commerce Commission, and Yafee's guides have helped users escalate disputes successfully through this pathway.
How to cancel Better by purchase channel
Your cancellation method depends on where you originally subscribed, and you should cancel through the same channel to ensure the cancellation takes effect immediately and you have a clear record.
Cancel Better on your iPhone via the app store
- Open the Settings app on your iPhone.
- Tap your Apple ID name or picture at the top of the screen.
- Tap "Subscriptions" from the menu.
- You will see a list of all active subscriptions linked to your Apple account.
- Find Better in your active subscriptions list and tap it.
- Tap "Cancel Subscription" at the bottom of the screen.
- If the button says "Free Trial" instead, you can still select "Cancel Subscription" to stop the subscription from renewing.
- Confirm your cancellation when prompted by Apple.
- You will receive an on-screen confirmation that shows your access end date.
- Take a screenshot of the confirmation screen to keep as proof of cancellation.
Tip: Apple displays the exact date your access ends. You can also cancel via the web at reportaproblem.apple.com if you prefer to manage subscriptions on a computer. If you experience any delay, contact Apple Support directly and provide them with your screenshot; they have access to your transaction history and can confirm the cancellation instantly.
Cancel Better on android via google play
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- You may see a circular image or initial letter, depending on your account settings.
- Select "Payments and subscriptions" from the dropdown menu.
- Tap "Subscriptions" to view all active subscriptions.
- This section shows every recurring service you are paying for through Google Play.
- Find Better in your list and tap it.
- Select "Cancel subscription" and confirm your choice.
- Google Play may show a retention message encouraging you to keep the subscription; ignore this and proceed with cancellation.
- Retain a screenshot of the cancellation confirmation for your records.
Important: Google Play sometimes shows a message designed to discourage cancellation. Read all text carefully and ensure you select "Cancel subscription" rather than "Keep subscription" or any retention offer. If you do not receive a confirmation email within 24 hours, log into your Google Account and verify the cancellation through the subscriptions section again; if it still shows as active, contact Google Play Support.
Cancel Better via the website
- Visit the Better website and log into your account using your email and password.
- Navigate to your account settings or profile section.
- This is typically found in a menu icon (three horizontal lines) or your name in the top right corner.
- Locate "Subscriptions," "Billing," or "Membership" depending on how Better labels it.
- Find your active subscription and look for a "Cancel" or "Manage Subscription" button.
- If you cannot find this option, scroll to the bottom of the page; cancellation links are often placed in a footer area.
- Click "Cancel Subscription" and confirm your request.
- Better may ask you to provide a reason for cancellation; you can select "Other" or provide a brief explanation-this is optional and does not affect your cancellation.
- Verify that you receive an email confirmation from Better confirming the cancellation date.
If you subscribed through the website and cannot find a self-service cancellation option, you may need to contact Better's customer support. Yafee recommends sending a written cancellation request by email (if available) so you have a timestamped record. If Better does not respond within five working days, you can escalate via the postal address provided later in this guide.
Pricing tiers and what you pay
Understanding Better's pricing structure helps you calculate the refund you should expect if you cancel partway through a billing cycle.
| Membership tier | Weekly cost | Monthly cost | Annual cost | Key features |
|---|---|---|---|---|
| Plus | $7-9 NZD | $25-30 NZD | $150-180 NZD | Core mobility, stretching, and wellbeing routines |
| All Access | $12-15 NZD | $40-50 NZD | $240-300 NZD | Full library of programs, strength, yoga, and meditation |
| Challenge | $10-12 NZD | $35-45 NZD | $200-250 NZD | Goal-driven programs with structured 4-12 week challenges |
Prices vary slightly depending on whether you subscribe via the App Store, Google Play, or directly through Better's website. Charges begin immediately after you confirm your subscription, and billing cycles reset on your subscription anniversary date. If you cancel mid-cycle, your access usually remains active until your next billing date, after which you lose access.
What happens after you cancel
Once you cancel, Better terminates your subscription at the end of your current billing period.
Your access timeline after cancellation
You retain full access to all content until midnight on your subscription end date. For example, if you cancel on 15 March and your next billing date is 30 March, you can use Better until 29 March inclusive. On 30 March, your login credentials will no longer grant you access. You will not be charged again unless you manually re-subscribe.
Whether you receive a refund
Better does not offer automatic refunds for subscriptions you have already paid for unless the service is faulty or unfit under the Consumer Guarantees Act. If you paid for a monthly or annual plan and cancel before the billing cycle ends, you do not receive a pro-rata refund simply because you changed your mind. However, if you subscribed through the App Store or Google Play, Apple and Google have their own refund policies; you can request a refund directly from them within 14 days of purchase if you have not used the service substantially.
If Better failed to deliver the service as described-for instance, the app crashes whenever you try to start a workout, or content is geo-blocked despite being advertised as unlimited-you can request a refund under the Consumer Guarantees Act. Yafee recommends keeping detailed notes of the fault (screenshots, dates, times) and sending a written request to Better's support team first, providing them a 10-working-day window to respond. If they refuse, escalate to the Commerce Commission.
Reactivating your subscription
You can reactivate your Better subscription at any time by logging back into your account or re-subscribing through the App Store or Google Play. Your profile data, preferences, and progress history may be retained for a limited time, depending on Better's data retention policy. If you reactivate within a short window (typically 30 days), your data is usually restored; otherwise, you may start as a new user.
Common cancellation mistakes to avoid
Cancellations can be derailed by avoidable errors, but you can sidestep all of them with this checklist.
Deleting the Better app instead of cancelling your subscription
Removing the Better app from your phone does not cancel your subscription. Your billing continues in the background, and you will be charged on your next billing date. You must actively cancel the subscription through the App Store, Google Play, or Better's website to stop charges. Yafee has helped many subscribers realise they were still being billed months after deleting the app, and this error is entirely preventable by following the step-by-step instructions above.
Cancelling the payment method instead of the subscription
If you delete your credit card or bank account from the App Store or Google Play without cancelling the subscription first, your bank may be contacted for an updated payment method. Some customers then face a charge they did not expect. Always cancel the subscription explicitly before removing your payment details.
Forgetting to cancel across multiple purchase channels
If you subscribed to Better via both the App Store and Google Play (perhaps on different devices), you have two separate subscriptions and must cancel both. Cancelling one does not affect the other. Log into both accounts and verify that all Better subscriptions are terminated.
Not keeping proof of cancellation
Screenshots of cancellation confirmations are essential if a dispute arises. If Better charges you after cancellation, you will need evidence that you cancelled. Save the confirmation email or screenshot showing the cancellation date and your refund status immediately after you cancel.
If Better refuses to cancel or refunds you
If you cancel but Better continues to charge you, or if Better refuses to process your cancellation request, you have legal remedies.
Request a refund in writing
Send a formal email or letter to Better's customer support team stating that you cancelled your subscription on [date] and requesting a full refund of all charges after your cancellation date. Provide screenshots of the cancellation confirmation and your billing statement showing the unwanted charge. Allow Better 10 working days to respond. At Yafee, we provide templates for such letters that reference the Consumer Guarantees Act, which strengthens your position significantly.
Escalate to the commerce commission
If Better does not refund you within 10 working days, you can lodge a complaint with the Commerce Commission, the New Zealand regulator responsible for enforcing the Consumer Guarantees Act. Visit www.comcom.govt.nz and use their complaints portal. Provide all documentary evidence: subscription confirmation, cancellation proof, and billing records. The Commerce Commission can investigate and compel Better to refund you if they find a breach.
Dispute the charge with your bank or card issuer
If you paid by credit card or debit card, you can dispute the charge with your bank as an unauthorised or erroneous transaction. Provide your bank with evidence of cancellation. Most banks will reverse the charge and investigate on your behalf. This process typically takes 10-15 working days.
Seek dispute resolution
If you and Better cannot resolve the matter, you may be eligible to use an independent dispute resolution service. Yafee recommends checking whether Better is a member of a dispute resolution scheme (such as a financial services authority scheme if applicable); if so, you can lodge a free complaint.
Comparing Better with other fitness apps
Before you cancel, you may want to compare Better with other New Zealand fitness subscription services to determine if another app better suits your goals.
| Service | Monthly cost | Content type | Device compatibility | Offline access |
|---|---|---|---|---|
| Better | $25-50 NZD | Fitness, yoga, meditation, wellness | iOS, Android, web | Limited (varies by tier) |
| Sweat App | $20-30 NZD | Strength, cardio, HIIT, meal plans | iOS, Android | Yes (premium only) |
| Fitbit Premium | $12-15 NZD | Fitness tracking, workouts, sleep coaching | iOS, Android, web | Yes |
| Nike Training Club | Free (freemium) | Strength, cardio, mobility, recovery | iOS, Android | Yes |
| Les Mills+ (now Fitness+) | $18-25 NZD | HIIT, dance, strength, yoga, cycling | iOS, Android, web, smart TV | Yes |
If cost is your primary concern, Nike Training Club offers premium workouts free of charge, though without live classes. If you want structured challenges similar to Better's Challenge tier, Sweat App and Les Mills+ offer comprehensive goal-based programs. Yafee has assembled detailed comparison guides for each major fitness app in New Zealand, and we recommend reviewing them before committing to a long-term contract to avoid cancellation disputes later.
Postal address for formal cancellation requests
If you cannot cancel through the app or website, or if Better fails to process a digital cancellation, you can send a formal cancellation notice by post to the registered address of One Partner Limited (trading as Better Finance).
Mailing address:
One Partner Limited
[Registered office address - to be verified with Companies House or Better's official documentation]
New Zealand
Alternative Auckland office:
For subscribers in the Auckland region seeking in-person contact, enquire with Better's customer support for a local office address. Always include in your letter: your full name, email address linked to your Better account, subscription start date, the date you are requesting cancellation to take effect, and a statement that this letter constitutes formal notice of cancellation under the Consumer Guarantees Act 1993. Send by registered mail or email to prove delivery.
Summary and next steps
Cancelling Better is straightforward when you use the correct method for your purchase channel. Whether you subscribed via the App Store, Google Play, or directly through Better's website, you can cancel in under two minutes by following the step-by-step instructions above. You retain full access until your current billing period ends, and you are entitled to a refund if the service is faulty under the Consumer Guarantees Act. If Better refuses to cancel or continues billing you after cancellation, the Commerce Commission enforces your statutory rights, and you can escalate without cost.
Yafee has helped thousands of consumers cancel their fitness subscriptions with confidence, ensuring they understand their legal protections and avoid common pitfalls. If you encounter resistance from Better, Yafee's resources on consumer law in New Zealand provide step-by-step guidance for escalating disputes to the Commerce Commission. Review the checklist above before you cancel, keep copies of all confirmations, and contact Better's support team immediately if you are charged after your cancellation date. Your rights under New Zealand law are clear: you can cancel, and Better must comply.
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