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Frequently asked questions
Cancel Roblox Premium: Your Step-by-Step Guide
How to cancel Roblox Premium in new zealand and protect your consumer rights
What is Roblox Premium and why cancellation matters
Roblox Premium is a monthly subscription service that grants you a recurring Robux allowance (Roblox's virtual currency), access to exclusive trading features, and creator monetisation tools. You pay a recurring fee in NZD each month until you actively cancel through your device's app store or the Roblox website. Understanding your cancellation rights before you sign up is the first step toward controlling your subscription spend.
Key benefits of Roblox Premium membership
When you maintain an active Premium membership, you receive a monthly Robux stipend that deposits automatically into your account, unlock the ability to trade limited items with other players, and gain access to certain creator tools for monetising your content. The exact feature set and Robux amounts depend on which Premium tier you choose and your geographical location. In New Zealand, your subscription is priced in NZD, and the benefits remain consistent across most territories.
Common reasons to cancel your subscription
You might decide to cancel Roblox Premium if you no longer play regularly, want to reduce spending on gaming subscriptions, feel the monthly Robux allowance no longer represents value for money, or discover you have unused Robux sitting in your account. Whatever your reason, Yafee is here to walk you through the cancellation process so you avoid accidental charges, understand your refund entitlements, and protect your consumer rights.
Your consumer rights under new zealand law
Before you cancel, understanding what legal protections apply to your subscription is essential.
Consumer guarantees act protections in new zealand
New Zealand's Consumer Guarantees Act 1993 gives you statutory rights when you purchase goods or services from a business. If Roblox Premium is faulty, not delivered as promised, or unsafe, you have the right to a refund, repair, or replacement. The service must be of acceptable quality, fit for purpose, and delivered with due care. If Roblox stops providing Premium features mid-cycle without reason, or if you are charged after you have cancelled, you can escalate your complaint to the Commerce Commission (New Zealand's consumer protection authority) for enforcement.
Your legal right to cancel and your refund entitlements
You have an absolute legal right to cancel any recurring subscription before the next billing cycle. Roblox's standard terms state that Premium subscriptions are non-refundable for the current paid period; however, this does not override your statutory Consumer Guarantees Act rights. If you discover the service is faulty, not delivered as advertised, or misrepresented to you, you can request a refund even within the current billing period. Additionally, if Roblox applies an unexpected charge or you cancelled in good faith but were charged again, you can dispute this through your payment provider (your bank or Apple/Google) or escalate your claim to Yafee for guidance on next steps.
Your legal position: You are protected by law. Roblox cannot prevent you from cancelling, and you cannot be locked into a subscription indefinitely. If the company refuses to honour your cancellation or continues charging you after you cancel, you have grounds to lodge a formal complaint with the Commerce Commission.
How to cancel Roblox Premium on iOS and macOS devices
If you subscribed to Roblox Premium through Apple's App Store, you must cancel through your Apple device settings, not through Roblox itself.
Step 1: open the settings app on your apple device
Launch the Settings application on your iPhone, iPad, or Mac. On iPhone and iPad, this is the grey app with white gears; on Mac, it appears in System Settings. You need to access the Apple ID menu to reach your subscriptions list.
- On iPhone or iPad: Tap the Settings app, then scroll to the top and tap your name and profile picture.
- On Mac: Open System Settings (Apple menu, top left), then click your Apple ID in the sidebar.
Step 2: navigate to your subscriptions menu
Once you are in your Apple ID settings, you must locate the Subscriptions option. This is where Apple displays all active subscriptions tied to your account.
- Tap or click "Subscriptions" (you may need to scroll down to see this option).
- You will see a list of all active subscriptions currently charging to your Apple ID.
Step 3: find Roblox Premium in your active subscriptions
Scroll through the list of subscriptions until you locate Roblox Premium. If you have multiple subscriptions, you may need to search or scroll carefully.
- Look for "Roblox" or "Roblox Premium" in the list.
- If you do not see it immediately, use the search function or scroll down to find it.
- Tap or click on Roblox Premium to open its details page.
Step 4: select "Cancel subscription" or "Cancel renewal"
The exact wording varies depending on your iOS or macOS version, but the option to cancel will be clearly visible on the subscription details page. Apple will ask you to confirm your cancellation before processing it.
- Tap or click "Cancel Subscription" (or "Cancel Renewal" on some versions).
- Apple will display a confirmation prompt asking you to confirm you wish to cancel.
- Select "Confirm Cancellation" to complete the process.
Step 5: confirm your cancellation and save proof
After you confirm, Apple will display a cancellation confirmation message on screen and send you a confirmation email to your Apple ID email address. Your Roblox Premium benefits remain active until the end of your current billing period, after which they will stop.
- Take a screenshot of the on-screen confirmation message and save it securely.
- Check your email inbox (and spam folder) for Apple's cancellation confirmation email.
- Save this email as proof of your cancellation request.
Keeping screenshots and emails is essential. If Apple charges you again after cancellation or if a dispute arises, you will have documented proof that you cancelled in good faith, which strengthens any claim you make with Apple or the Commerce Commission.
How to cancel Roblox Premium on android and google play
If you subscribed to Roblox Premium through Google Play, you must cancel through your Google Play account settings on an Android device or through the Google Play website.
Step 1: open google play on your android device or web browser
On an Android device, open the Google Play Store app. On a computer, visit play.google.com and log in with your Google account. You need to access your account settings to reach your subscriptions.
- On Android: Open the Google Play Store app, tap your profile icon (top right), and select "Payments and subscriptions".
- On web: Visit play.google.com, click your profile icon (top right), select "Payments and subscriptions", then click "Subscriptions".
Step 2: navigate to your subscriptions section
Google Play displays all active subscriptions in one place. You will see a list of all services currently charging to your Google account.
- Tap or click "Subscriptions".
- You will see all active subscriptions tied to your Google account.
Step 3: find and select Roblox Premium
Locate Roblox Premium in your subscription list. Tap or click on it to open the subscription details page.
- Look for "Roblox" or "Roblox Premium" in the list.
- Tap or click on it to view subscription details and cancellation options.
Step 4: tap "Cancel subscription"
Google Play displays a "Cancel subscription" button on the subscription details page. Click it to proceed with cancellation.
- Tap "Cancel subscription".
- Google may display a feedback survey asking why you are cancelling; you can skip this or provide feedback.
- Confirm your cancellation when prompted.
Step 5: confirm cancellation and save your proof
Google Play will confirm that your subscription has been cancelled. Your Roblox Premium benefits remain active until the end of your current billing period.
- Take a screenshot of the cancellation confirmation screen.
- Check your email for a cancellation confirmation from Google Play.
- Save all proof of cancellation in a secure location.
How to cancel Roblox Premium directly through the Roblox website
If you subscribed to Roblox Premium directly on the Roblox website (rather than through an app store), you can cancel via your account settings on Roblox.com.
Step 1: log in to your Roblox account
Visit roblox.com and log in with your username and password. You must be logged in to access your account settings and subscription details.
Step 2: navigate to your account settings
Once you are logged in, click your profile icon or username (usually in the top right corner) and select "Settings" or "Account Settings" from the menu.
Step 3: find the billing or subscription section
In your account settings, look for a section titled "Billing", "Subscriptions", "Premium", or "Payments". This is where Roblox displays your active subscriptions and billing information.
Step 4: locate and click "Cancel Premium"
Find your Roblox Premium subscription in the billing section. Click the "Cancel Premium" or "Cancel Subscription" button next to it.
Step 5: confirm your cancellation
Roblox may display a confirmation page or popup asking you to confirm you wish to cancel. Select "Confirm" or "Yes, cancel Premium" to complete the cancellation.
Step 6: save your cancellation confirmation
After you confirm, Roblox will display a confirmation message. Take a screenshot of this page and check your email for a cancellation confirmation from Roblox. Your Premium benefits will remain active until the end of your current billing period.
What happens after you cancel Roblox Premium
Cancelling Roblox Premium does not delete your account or remove your Robux balance; it simply stops the recurring monthly charge.
Your Premium access during the billing period
Your Premium membership benefits remain active from the moment you cancel until the end of your current billing period. For example, if you cancel on the 15th of a month and your billing date is the 25th, you retain all Premium features until the 25th. On the 26th, your Premium benefits expire and you revert to a standard Roblox account.
Your robux balance and items after cancellation
Cancelling Roblox Premium does not forfeit your Robux balance or any items you own. Any Robux you have earned or purchased remains in your account indefinitely. Any limited items you have traded for or purchased also remain in your inventory.
Re-subscribing to Premium in the future
If you cancel and later decide to re-subscribe, you can do so at any time by purchasing Premium again through the app store or Roblox website. Roblox will not charge you any reactivation fee or penalty for cancelling previously.
Refunds and charges after cancellation
Understanding your refund rights and what to do if you are charged after cancellation is crucial to protecting your money.
Whether you are entitled to a refund for the current billing period
Roblox Premium subscriptions are generally non-refundable for the current paid period under Roblox's terms of service. However, your Consumer Guarantees Act rights override this. If you can demonstrate that the service is faulty, not delivered as advertised, or misrepresented, you can request a refund even if you have only used Premium for a few days. If Roblox refuses to refund, escalate your claim to the Commerce Commission.
What to do if you are charged after cancellation
If you cancel in good faith but Roblox or the app store charges you again in the following month, you have several options. First, contact the relevant payment platform (Apple, Google, or Roblox) immediately and request a refund. Explain that you cancelled your subscription and should not have been charged. Most payment providers will refund unauthorised charges within 30 days. If the refund is refused, you can dispute the charge with your bank and lodge a formal complaint with the Commerce Commission.
Disputing charges with your bank or payment provider
If Roblox or the app store refuses to refund an unexpected charge, you have the right to dispute it with your bank or credit card company. Contact your bank and explain that you cancelled your subscription and should not have been charged. Provide your cancellation proof (screenshots and emails). Your bank can reverse the transaction and may open a formal investigation. Banks typically side with consumers when clear evidence of cancellation exists.
Roblox Premium pricing in new zealand and subscription tiers
Roblox offers several Premium subscription tiers at different price points. The table below outlines current NZD pricing and the Robux allowance for each tier.
| Premium tier | Monthly cost (NZD) | Monthly Robux allowance | Best for |
|---|---|---|---|
| Classic Premium | $9.99 | 450 Robux | Casual players and traders |
| Premium Plus (if available) | $19.99 | 1,000 Robux | Active players and creators |
| Premium Deluxe (if available) | $29.99 | 2,700 Robux | Serious creators and traders |
| No Premium | $0.00 | $0.00 | Free-to-play players |
Pricing and tier availability vary by region and may change. Check your account settings for your current tier and exact monthly charge.
Common cancellation mistakes to avoid
Cancelling a subscription should be straightforward, but mistakes happen. These are the pitfalls that catch consumers off guard.
Mistakenly cancelling through the wrong platform
If you subscribed through Apple App Store, cancelling only through the Roblox website will not stop Apple from charging you. The charges originate with Apple, not Roblox, so you must cancel through Apple's Settings app. Conversely, if you subscribed directly on Roblox.com, cancelling through Google Play will not work. Always cancel through the exact platform where you subscribed.
Forgetting to confirm the cancellation
Some platforms, including Apple and Google Play, ask you to confirm your cancellation a second time before processing it. Failing to click "Confirm" leaves your subscription active. Always follow through to the final confirmation screen before considering your cancellation complete.
Assuming your membership stops immediately
Cancelling does not stop your Premium membership that day. Your membership remains active until the end of your current billing period. If you cancel on the 10th and your billing date is the 25th, you retain Premium access until the 25th. Plan your cancellation accordingly if you want to avoid unexpected charges.
Not saving proof of your cancellation
If a dispute arises months later, you will need proof that you cancelled. Taking screenshots and saving confirmation emails protects you legally. Without this evidence, the burden of proof falls on you to demonstrate you cancelled, which is harder without documentation.
Ignoring unexpected charges after cancellation
If you are charged after you cancelled, do not ignore it. Contact the payment platform or Roblox immediately and request a refund. Most companies process refunds faster when you report the issue within 30 days. Waiting weeks or months weakens your claim and may put you outside the refund window.
Comparing Roblox Premium with alternative gaming subscriptions
Before you cancel, you may want to compare Roblox Premium with other gaming subscription services to ensure you are not missing out on better value elsewhere.
| Service | Monthly cost (NZD) | Key features | Best for |
|---|---|---|---|
| Roblox Premium | $9.99-$29.99 | Monthly Robux, trading access, creator tools | Roblox players |
| Xbox Game Pass (cloud) | $16.99 | 100+ games, cloud streaming | Casual and serious gamers |
| PlayStation Plus Essential | $11.95 | Monthly free games, online multiplayer | PlayStation 4 and 5 owners |
| Nintendo Switch Online | $8.99 | Online multiplayer, NES and SNES library | Switch owners |
| Discord Nitro | $12.99 | Custom emotes, screen sharing, boosts | Active Discord communities |
Getting further help from yafee and the commerce commission
If Roblox refuses to honour your cancellation request, continues charging you after you cancel, or refuses to refund, you have multiple avenues for escalation. Yafee specialises in helping New Zealand consumers navigate cancellation disputes with online services and game platforms. Our platform guides you through your rights and can assist you in documenting your claim for the Commerce Commission.
When to contact the commerce commission
The Commerce Commission is New Zealand's independent consumer protection authority. You can lodge a formal complaint with them if Roblox breaches the Consumer Guarantees Act by failing to deliver the service as promised, refusing to cancel when legally required, or continuing to charge you after cancellation. The Commerce Commission will investigate your complaint free of charge and can require Roblox to refund you or cease the unfair practice.
How yafee can help you cancel subscription services
Yafee has helped thousands of consumers cancel recurring subscriptions and recover refunds from companies that refused to honour cancellation requests. Our platform provides step-by-step guides for every major subscription service, including Roblox Premium, and connects you with resources for escalating disputes to regulators. If you need further support beyond this guide, Yafee offers detailed documentation templates and complaint letters you can use when contacting Roblox, the Commerce Commission, or your bank.
Summary and your next steps
Cancelling Roblox Premium is straightforward when you follow the correct platform-specific steps. If you subscribed through Apple App Store, cancel through Apple Settings. If you subscribed through Google Play, cancel through Google Play. If you subscribed directly on Roblox.com, cancel via your account settings on the Roblox website. Your cancellation takes effect at the end of your current billing period, and your Robux balance and items remain safe in your account.
You are protected by New Zealand's Consumer Guarantees Act. Roblox cannot prevent you from cancelling, and if the company refuses to honour your cancellation or charges you after you cancel, you have grounds to dispute the charge with your bank or lodge a complaint with the Commerce Commission.
Take screenshots of your cancellation confirmation and save your confirmation emails. If an unexpected charge appears after you cancel, contact the payment platform immediately and request a refund. Yafee has helped thousands of consumers cancel gaming subscriptions and recover refunds, and our platform is available to support you if you need further guidance on cancellation disputes or escalation procedures with the Commerce Commission.