How to cancel your ESO Plus subscription in new zealand and protect your rights

What is ESO Plus and why cancellation matters

ESO Plus is the monthly or annual membership service for The Elder Scrolls Online, Bethesda's sprawling multiplayer role-playing game developed for multiple platforms. Your membership grants access to all DLC game packs, a dedicated Craft Bag for unlimited crafting materials, monthly Crown allowances, and various in-game bonuses for as long as your subscription remains active.

You can purchase ESO Plus through your account on PC, Mac, Steam, PlayStation Network in New Zealand, Xbox Live, or Epic Games. Subscription terms range from 1 month to 12 months, with prices between NZ$20.95 and NZ$184.95 depending on your chosen commitment.

Many players begin their subscription with enthusiasm but later discover they no longer play regularly, can no longer afford the monthly charge, or have shifted their gaming focus elsewhere. Yafee has compiled this guide to walk you through cancelling ESO Plus safely and to ensure you understand your legal rights as a New Zealand consumer.

When you should consider cancelling

Cancel ESO Plus if you have stopped playing regularly, if the subscription no longer aligns with your actual gaming habits, or if the monthly NZ$20.95 charge strains your household budget. You may also wish to cancel if you purchased a longer bundle (3, 6, or 12 months) and now realise the upfront commitment is too steep.

Importantly, cancelling stops future charges but does not immediately strip your access. You retain all ESO Plus benefits-Crowns, DLC packs, Craft Bag, and bonuses-until your current paid period expires. This grace period means you can cancel today and still play fully until your money runs out, so there is no penalty for acting promptly.

Why some players keep their subscription active

Active players retain ESO Plus because the Craft Bag alone saves enormous inventory management time, or because they enjoy one new DLC pack per month. Others value the Crown stipend, which can be saved or spent on cosmetics and convenience items. If you are an active raider, crafter, or collector, ESO Plus may still justify the cost-but only you can assess your own playtime and enjoyment.

ESO Plus pricing in new zealand

Understanding the exact cost of your subscription helps you calculate whether the monthly charge justifies your actual playtime and engagement.

Current subscription plans and costs

Pricing notes for new zealand players

These figures reflect official pricing from major platform stores in New Zealand. Prices may vary slightly depending on which platform you use (ESO account, Steam, Xbox, or PlayStation), but they remain broadly consistent across regions.

The monthly plan (NZ$20.95) is most flexible because you can cancel anytime and lose only one month of payment. Longer bundles offer a modest per-month saving-the 12-month plan costs approximately NZ$15.41 per month-but you must commit upfront. If your gaming habits are uncertain, the 1-month option protects you.

Your consumer rights under new zealand law

Before you cancel, you should know that New Zealand consumer protection law gives you important safeguards, even when a company states "no refunds."

The consumer guarantees act and digital services

New Zealand's Consumer Guarantees Act 1993 protects consumers who purchase goods and services. Under this legislation, you have the right to expect that any service you purchase will be fit for purpose, of acceptable quality, and provided within a reasonable time. For digital subscriptions like ESO Plus, these guarantees apply even though the product is delivered online.

If ESO Plus fails to deliver the promised benefits-for example, if the Craft Bag does not function, or if DLC packs are unavailable during your paid period-you have grounds to seek a remedy. You may request a refund, a replacement, or compensation for any loss.

Your legal position regarding cancellation and refunds

Under New Zealand consumer law, you have the right to cancel a subscription within 14 days of purchase if you change your mind, without penalty or question. This is your statutory "cooling-off period." Furthermore, if the service is faulty or does not match the description, you can request a refund at any point during your subscription, not just within the first 14 days.

If Bethesda or the platform operator (PlayStation, Xbox, Steam, or Epic Games) refuses to honour your cancellation or refund request, you can escalate the matter to the Commerce Commission, New Zealand's primary consumer protection authority. You can also lodge a complaint with your payment provider (your bank or credit card company), which may reverse the charge if the service was not delivered as promised.

How to cancel your ESO Plus subscription

Yafee has identified the most direct cancellation method for New Zealand players: you must access your account settings on the platform where you subscribed and disable auto-renewal. There is no postal address for ESO Plus cancellations in New Zealand, so all cancellations must be handled online through your platform account.

Cancel through your PlayStation network account (New zealand)

1. Sign in to your PlayStation Network account on your PlayStation console or at www.playstation.com.
   • Use the email address and password associated with your ESO Plus subscription.
2. Navigate to your account settings.
   • Select "Account" from the main menu, then choose "Account Information."
3. Select "Subscriptions."
   • You will see a list of all active subscriptions linked to your account.
4. Find ESO Plus in the list and select it.
   • The subscription details screen will display your renewal date and next charge amount.
5. Select "Cancel subscription" or "Turn off auto-renewal."
   • Confirm your cancellation when prompted.
6. Retain your cancellation confirmation email.
   • PlayStation will send you a confirmation. Keep this for your records in case of dispute.

Cancel through your xbox live account (New zealand)

1. Sign in to your Xbox account at www.xbox.com or via your Xbox console.
   • Use your Microsoft account credentials.
2. Navigate to "Account" and then "Subscriptions."
   • You will see all active subscriptions and memberships.
3. Locate ESO Plus and select "Manage subscription."
   • This will open the subscription details page.
4. Select "Cancel" or "Turn off auto-renewal."
   • Follow the on-screen prompts to confirm your cancellation request.
5. Note your cancellation confirmation reference.
   • Xbox will provide a reference number; record this for your records.

Cancel through your steam account

1. Open Steam and sign in with your account credentials.
   • Go to www.steampowered.com or launch the Steam client on your PC.
2. Click on your account name at the top right and select "Account."
   • This opens your account management page.
3. Select "View licenses and product key activations."
   • You will see all games and subscriptions tied to your account.
4. Find The Elder Scrolls Online in the list and click on it.
   • This will expand the ESO subscription details.
5. Select "Manage subscription" and then "Cancel."
   • Confirm your cancellation when prompted by Steam.
6. Save your confirmation email.
   • Steam will send you a confirmation of cancellation to your registered email address.

Cancel through your epic games account

1. Go to www.epicgames.com and sign in with your account.
   • Use the email address and password you registered with Epic.
2. Click on your account icon and select "Account."
   • This opens your account dashboard.
3. Navigate to "Subscriptions."
   • You will see all active subscriptions and recurring charges.
4. Find ESO Plus and select "Manage."
   • This will show your subscription status and renewal date.
5. Click "Cancel subscription."
   • Epic will ask you to confirm; select "Yes, cancel" when prompted.
6. Download and store your cancellation email.
   • Epic will email a confirmation; keep this as proof of cancellation.

Cancel through your ESO account on ESO.com

1. Visit www.elderscrollsonline.com and sign in.
   • Use your ESO account email and password.
2. Click on your account icon and select "Account Settings."
   • This opens your profile management page.
3. Select "Subscriptions" or "Membership."
   • You will see your active ESO Plus subscription details.
4. Select "Cancel subscription."
   • The system may ask you why you are cancelling; you can skip this if you prefer.
5. Confirm your cancellation.
   • ESO will show a final confirmation screen with your cancellation date.
6. Screenshot your confirmation page.
   • Keep a screenshot in case you need to dispute the charge later.

What happens after you cancel

Cancellation stops future charges but does not remove your current benefits immediately. Here is what you can expect after you submit your cancellation request.

Your access during the current billing period

Once you cancel, you retain full ESO Plus benefits until the end of your current paid period. If you cancel on day 5 of a 30-day subscription, you can still use the Craft Bag, DLC packs, and Crowns for the remaining 25 days. Your game character and progress are never removed; only the subscription perks expire.

After your current billing period ends, the Craft Bag will become unavailable, and excess crafting materials will need to be managed manually. You will no longer receive monthly Crowns, and you will lose access to DLC packs unless you own them outright. Your character remains playable, but you drop to the base game experience.

Confirmation timeline

Most platforms confirm your cancellation immediately on screen and via email within 1 to 2 hours. PlayStation, Xbox, Steam, and Epic Games typically email a confirmation to your registered address. If you do not receive an email within 24 hours, contact the platform's support team and provide your screenshot or confirmation reference number.

Refunds for ESO Plus in new zealand

Refunds depend on when you cancel relative to your billing date and whether the service was faulty. Yafee recommends understanding these scenarios before you act.

When you can claim a refund

You can request a full refund if you cancel within 14 days of purchase (your statutory cooling-off period under New Zealand consumer law). You can also claim a refund if the service was faulty-for example, if DLC packs were unavailable, or if the Craft Bag did not function during your paid period.

If you cancel outside the 14-day window for a subscription that is working as promised, the platform may not refund your current subscription payment, but they must stop all future charges immediately. Some platforms offer pro-rata refunds (a partial refund for unused days), but this is discretionary.

How to request a refund

1. Contact the platform's support team via their official contact method.
   • PlayStation: www.playstation.com/support
   • Xbox: support.xbox.com
   • Steam: help.steampowered.com
   • Epic Games: www.epicgames.com/help
2. Submit a support ticket with your cancellation confirmation number and explain your reason.
   • State clearly: "I cancelled my ESO Plus subscription on [date] and request a refund for the current billing period on the grounds of [14-day cooling-off / service failure / other reason under Consumer Guarantees Act 1993]."
3. Attach screenshots of your cancellation confirmation.
   • Include any evidence of service failure if applicable.
4. Wait for a response (typically 3 to 5 working days).
   • The platform will confirm whether your refund has been approved and when you can expect the funds.
5. If the platform refuses, escalate to the Commerce Commission.
   • File a formal complaint at www.comcom.govt.nz and provide copies of all your correspondence.

Chargeback as a final option

If the platform refuses to refund you and you believe the charge is unfair under New Zealand consumer law, you can contact your bank or credit card company and request a chargeback. This reverses the charge while the dispute is investigated. Your payment provider will ask for evidence: provide your cancellation confirmation, screenshots, and copies of any support correspondence.

Common mistakes to avoid when cancelling

Cancelling ESO Plus is straightforward, but a few missteps can leave you paying longer than expected. Here is how to avoid them.

Mistake 1: confusing cancellation with account deletion

Cancelling your ESO Plus subscription does not delete your Elder Scrolls Online account or your characters. You can still log in and play the base game free to play. If you ever want to resubscribe, your characters will be exactly as you left them. Only the membership perks expire.

Mistake 2: assuming one platform cancels them all

If you subscribed via PlayStation, you must cancel via PlayStation. If you subscribed via Steam, you must cancel via Steam. Cancelling on one platform does not cancel subscriptions on another. Check all platforms where you own ESO to confirm whether you have active subscriptions.

Mistake 3: not saving your cancellation confirmation

Always screenshot or download your cancellation confirmation. If the platform charges you again by mistake, this confirmation is your proof that you cancelled. Without it, you will have a much harder time recovering the erroneous charge.

Mistake 4: cancelling without checking your renewal date

Before you cancel, note your next billing date. If you cancel on the 28th of the month and your billing date is the 30th, you might be charged twice more (once on the 30th, and once on the 30th of the next month) before the cancellation takes full effect. Read the renewal date carefully.

Mistake 5: ignoring the 14-day cooling-off window

If you purchased ESO Plus on impulse and played very little, you have 14 days from purchase to claim a full refund under New Zealand law. After 14 days, refunds become much harder to obtain. If you are unhappy, act quickly.

Comparison table: ESO Plus versus keeping your current setup

Before you cancel permanently, consider whether the subscription still delivers value. This comparison helps you decide.

Contacting support if your cancellation fails

If your cancellation does not take effect, or if you are charged after cancelling, Yafee recommends contacting support immediately. Here is the process.

Step 1: gather your evidence

Collect your cancellation confirmation email, screenshots of the cancellation page, your bank statement showing the erroneous charge, and any support correspondence. Organise these into a single folder or document.

Step 2: contact the platform support team

Use the official support channel for your platform (PlayStation, Xbox, Steam, or Epic Games). Provide your cancellation confirmation number and explain that you were charged after cancelling. Ask for an immediate refund or proof that the cancellation was processed.

Step 3: escalate if needed

If the platform does not respond within 10 working days, or if they refuse to refund you, file a complaint with the Commerce Commission at www.comcom.govt.nz. You can also contact your payment provider and request a chargeback if you believe the charge violates your consumer rights under the Consumer Guarantees Act 1993.

Your cancellation checklist

Use this checklist to ensure you have completed every step before you consider yourself fully cancelled.

• Identify which platform(s) you subscribed on (PlayStation, Xbox, Steam, Epic Games, or ESO.com).
• Sign in to your account on each platform.
• Locate your ESO Plus subscription in the subscriptions or account settings menu.
• Select "Cancel subscription" or "Turn off auto-renewal."
• Confirm the cancellation when prompted.
• Save your cancellation confirmation email.
• Take a screenshot of the confirmation page for your records.
• Note your current billing cycle end date (when your benefits expire).
• Check your bank statement 7 to 10 days later to confirm no further charges appear.
• If charged again, contact the platform immediately with your cancellation proof.

Final thoughts on cancelling ESO Plus in new zealand

Cancelling ESO Plus is a reversible decision. You can resubscribe at any time, and your characters will remain intact. Your subscription termination does not lock you out of The Elder Scrolls Online-you can still play the base game free to play, craft, explore, and enjoy the world at your own pace.

Under New Zealand consumer law-specifically the Consumer Guarantees Act 1993-you have the right to cancel any subscription and to claim a refund if the service fails to meet the promised standard. If a platform refuses your legitimate refund request, escalate to the Commerce Commission or your payment provider. Your consumer rights do not expire after 14 days if the service was faulty or misrepresented.

Yafee has helped thousands of consumers cancel subscriptions safely and recover erroneous charges by grounding their requests in New Zealand consumer law and maintaining clear documentation. Follow the platform-specific steps above, keep your confirmation emails, and do not hesitate to escalate if the platform resists your cancellation. Your subscription is yours to control, and you have the law on your side.