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Frequently asked questions
Cancel Club Wpt: Your Complete Guide
How to cancel Club Wpt membership and avoid recurring charges in new zealand
Understanding Club Wpt and your subscription
Club Wpt is a sweepstakes-style online poker membership service operated under licence from the World Poker Tour brand. You subscribe to tiered membership levels - Gold, Diamond, or VIP - to unlock daily virtual tokens, exclusive tournament access, and premium poker content. The service operates on a recurring monthly (or quarterly) billing cycle, charging in US dollars that converts to New Zealand dollars on your bank statement. If you've decided the service no longer suits your needs, you have clear cancellation rights under New Zealand consumer law, and Yafee is here to guide you through the process with precision and confidence.
What Club Wpt delivers to members
Club Wpt provides tiered virtual-poker memberships without real-money wagering. Your membership grants you entry to scheduled tournaments, loyalty point accumulation, and access to prize pools funded by the platform. Each tier - Gold, Diamond, VIP, and VIP Quarterly - determines your daily token allocation and tournament eligibility. Your account maintains a full transaction history, earned points ledger, and tournament placement records, all tied directly to your active subscription status.
Why new zealand members typically cancel
You may cancel because your interest in online poker has diminished, subscription costs no longer align with your budget, or you have found an alternative platform that better serves your gaming preferences. Other members cancel after a promotional period expires, when time commitments conflict with personal lifestyle changes, or when they recognise the service does not deliver the engagement they expected. Whatever your reason, understanding your legal position and the correct cancellation procedure ensures you stop charges promptly and protect your financial interests.
Club Wpt pricing, billing, and membership tiers
Club Wpt charges memberships in US dollars (USD), but your New Zealand bank statement or payment provider displays the amount in NZD after currency conversion and any processing fees. The table below outlines current membership tiers, approximate New Zealand dollar equivalents, and the key features associated with each plan.
Membership plans and monthly costs
| Membership tier | Approx. NZD per month | Billing cycle | Daily tokens | Key benefits |
|---|---|---|---|---|
| Gold | NZ$29.95 | Monthly | 250 | Standard tournaments, member perks |
| Diamond | NZ$59.90 | Monthly | 400 | Premium tournaments, higher prize tiers |
| VIP | NZ$44.70 | Monthly | 500 | Over NZ$150,000 monthly prizes, WPT TV access |
| VIP Quarterly | NZ$119.90 | Every 3 months | 500 | Same as VIP, lower effective monthly cost |
How currency conversion and fees affect your final charge
Club Wpt charges in US dollars, meaning your final NZD amount depends on the current USD/NZD exchange rate at the time of billing. If you subscribed via the Apple App Store, Google Play, or a third-party payment processor, additional platform fees or processing charges may apply on top of the base subscription price. Always verify the exact amount charged on your bank statement or payment app to detect any unexpected increases. If you notice charges continuing after cancellation, contact your bank immediately and request a chargeback or dispute, then inform Club Wpt support in writing.
Your legal position under new zealand consumer law
As a New Zealand consumer, you have statutory protections under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws establish your right to cancel recurring subscription contracts and your entitlement to refunds of unused services.
Consumer guarantees act 1993 and recurring billing rights
Under the Consumer Guarantees Act 1993, you have the right to cancel a subscription at any time. The law requires the supplier to cease billing immediately upon receiving your cancellation request. Yafee advises that you document your cancellation request - save emails, app confirmations, or chat transcripts - as evidence that you instructed Club Wpt to stop charges. If Club Wpt continues to bill you after you have formally cancelled, this constitutes an unauthorised transaction and you may dispute it with your bank or financial institution. The Commerce Commission, New Zealand's principal consumer-protection regulator, enforces these rights and investigates complaints if a business refuses to honour a cancellation.
Fair trading act 1986 and your refund entitlements
The Fair Trading Act 1986 prohibits misleading or deceptive conduct in consumer transactions. If Club Wpt has misrepresented its cancellation process, hidden cancellation steps, or made it unreasonably difficult to cancel, the business may be in breach of the Act. You are entitled to request a refund for any unused portion of your membership if you cancel mid-cycle. Club Wpt's terms may require a pro-rata refund - calculated by dividing your membership cost by the number of days in the billing period, then multiplying by the number of unused days. Yafee recommends requesting this calculation in writing and keeping all correspondence. If the company refuses an appropriate refund, escalate your complaint to the Commerce Commission or seek advice from a consumer advocacy service.
How to cancel Club Wpt: step-by-step procedures
Your cancellation method depends on where you originally subscribed. If you signed up through the Club Wpt app, website, Apple App Store, or Google Play, follow the steps that match your subscription entry point to ensure your cancellation is processed correctly.
Cancel via the Club Wpt app or website
- Open the Club Wpt app or navigate to the website at clubwpt.com and log into your account using your email and password.
- Locate your account menu - this is typically represented by a profile icon, gear symbol, or "My Account" link in the navigation bar.
- Select "Membership," "Subscription," or "Billing" from the account settings menu.
- Your current tier (Gold, Diamond, or VIP) and next billing date should display on this screen.
- Tap or click the option labelled "Cancel subscription," "Manage membership," or "Pause membership."
- Club Wpt may prompt you to complete a brief survey asking why you are cancelling; this is optional.
- Do not select "Pause membership" if you intend to cancel permanently - pausing temporarily suspends billing but retains your subscription.
- Confirm your cancellation by selecting "Yes, cancel my subscription," "Confirm cancellation," or the equivalent button.
- Save, screenshot, or print the confirmation page as proof of your cancellation request.
- Check your email within one hour for a cancellation confirmation message from Club Wpt that includes your cancellation date and any applicable refund information.
- If you do not receive a confirmation email, return to your account settings and repeat the steps to verify the cancellation was processed.
Cancel via apple app store (iOS)
- On your iPhone or iPad, open the Settings app and tap your name at the top of the screen.
- Select "Subscriptions" from the menu.
- Find Club Wpt in your active subscriptions list and tap it.
- Tap "Cancel subscription" or "Delete" at the bottom of the screen.
- Apple will ask you to confirm your decision and may offer alternatives; select "Confirm cancellation" to proceed.
- Apple will send you a cancellation confirmation email immediately; your subscription will end on the next billing date.
- You retain access to Club Wpt until that date, after which your account becomes inactive.
Cancel via google play (Android)
- On your Android device, open the Google Play Store app and tap the profile icon in the top right corner.
- Select "Manage subscriptions" from the menu.
- Tap Club Wpt to open your subscription details.
- Tap "Cancel subscription" and confirm your cancellation.
- Google Play will process the cancellation immediately and send a confirmation email.
What happens after you cancel Club Wpt
Understanding the post-cancellation timeline protects you from unexpected charges and ensures you know when your access ends.
Immediate effects and timeline
Once you confirm your cancellation, Club Wpt stops all future billing immediately. However, you retain access to your account, tokens, and tournaments until the end of your current billing cycle. If you cancel mid-month, your access continues until your next scheduled billing date; you do not lose your membership until that date arrives. After the billing date passes, Club Wpt disables your account and you can no longer log in, access tournaments, or use accumulated tokens. Yafee advises monitoring your bank account or payment app for any charges in the days following cancellation - if a charge appears after your confirmed cancellation date, contact your bank and Club Wpt support immediately to dispute it.
Refund eligibility and pro-rata calculations
You are entitled to a pro-rata refund of any unused membership days if you cancel before the end of your billing period. To calculate this, divide your membership cost by the number of days in your billing cycle, then multiply by the number of remaining unused days. For example, if you paid NZ$29.95 for a 30-day Gold membership but cancel after 20 days, you have 10 unused days; your refund would be (NZ$29.95 ÷ 30) × 10 = approximately NZ$9.98. Contact Club Wpt support in writing via email or the website contact form and request your pro-rata refund. Keep all correspondence and provide your account email, membership tier, cancellation date, and the calculation. Club Wpt should process refunds within 14 business days; if the refund does not appear in your bank account within this timeframe, escalate the matter to the Commerce Commission.
Common mistakes when cancelling Club Wpt
Cancelling a subscription can feel straightforward, but small missteps often result in continued billing and frustration. Below are the pitfalls to avoid so you cancel successfully on your first attempt.
Pausing instead of permanently cancelling
Many members inadvertently select "Pause membership" instead of "Cancel subscription." Pausing temporarily suspends your membership and halts charges for a specified period (usually 30 or 90 days), but your subscription remains active and will resume billing at the end of the pause period. If you intend to cancel permanently, do not select the pause option. Always confirm the final step displays language such as "your subscription has been cancelled" or "you are no longer a member" - not "your membership is paused."
Failing to document your cancellation
Club Wpt's confirmation page and email receipt are your only proof that you requested cancellation. If you do not save or screenshot these confirmations and a dispute later arises, the business may claim they have no record of your cancellation request. Always download or photograph your confirmation, note the date and time of cancellation, and store the Club Wpt cancellation confirmation email in a dedicated folder. This evidence protects you if you need to escalate the dispute to your bank or the Commerce Commission.
Cancelling via the wrong platform
If you subscribed via the Apple App Store, you must cancel through Apple's subscription settings - cancelling only through the Club Wpt app does not guarantee termination of App Store billing. Similarly, Android subscriptions require cancellation through Google Play, not the app alone. Check your payment app or bank statement to confirm which platform processes your Club Wpt charges, then cancel through that platform's subscription menu. Yafee emphasises that cancelling through the wrong channel is the leading cause of unwanted post-cancellation billing.
Checklist: ensuring your Club Wpt cancellation is complete
Use this checklist in the days following your cancellation to confirm Club Wpt has processed your request correctly and will not bill you again.
| Action | Status | Notes |
|---|---|---|
| Received cancellation confirmation email from Club Wpt | Yes / No | If no, log into your account and repeat cancellation steps |
| Saved cancellation confirmation page screenshot or PDF | Yes / No | Store in dedicated folder for your records |
| Verified no charge appears 3 days after confirmation | Yes / No | Check bank account or payment app daily |
| Club Wpt access ends on stated cancellation date | Yes / No | You lose login access after your final billing cycle ends |
| Confirmed cancellation through correct platform (app, App Store, Google Play, or website) | Yes / No | Mis-platform cancellations often fail silently |
| Submitted pro-rata refund request if cancelled mid-cycle | Yes / No | Email Club Wpt support within 7 days for best response time |
Contacting Club Wpt for cancellation support and disputes
If you encounter difficulties cancelling or believe Club Wpt has continued billing after your cancellation, you have multiple escalation pathways.
Club Wpt customer support contact methods
Club Wpt operates from Irvine, California and does not maintain a New Zealand mailing address or local customer-service phone line. You must contact the company through the following channels:
Email: Use the contact form on the Club Wpt website (clubwpt.com/contact) or email [email protected]. Include your account email, membership tier, cancellation date, and a clear description of your issue. Club Wpt typically responds within 48 business hours.
Mailing address: If you require written correspondence, address your letter to Club Wpt, Irvine, California, USA. Given the international postal delay, email is the faster and more reliable method for New Zealand members.
In-app support: Open the Club Wpt app, navigate to "Help" or "Support," and submit a request through the in-app chat or ticket system. Yafee recommends using email as your primary contact method so you retain written proof of all correspondence.
Escalation to the commerce commission and your bank
If Club Wpt refuses to honour your cancellation or honour your refund request after two written requests, escalate your complaint to the Commerce Commission (comcom.govt.nz). File a detailed complaint including your cancellation confirmation, all email correspondence, bank statements showing the disputed charges, and a clear timeline of events. The Commerce Commission investigates breaches of the Consumer Guarantees Act 1993 and Fair Trading Act 1986 and has the authority to compel refunds and levy penalties against non-compliant businesses.
Simultaneously, contact your bank or credit card provider and request a chargeback or transaction dispute for any charges made after your documented cancellation date. Provide your bank with your cancellation confirmation and all Club Wpt correspondence. Your financial institution can reverse unauthorised charges and protect you from further billing. Yafee advises never paying a disputed Club Wpt charge a second time - disputing with your bank is your legal right and does not constitute fraud on your part.
Summary: your path to a successful Club Wpt cancellation
Cancelling Club Wpt requires five essential steps: (1) log into your account through the platform where you subscribed (app, website, Apple App Store, or Google Play); (2) navigate to your subscription or membership settings; (3) select the permanent cancellation option - not pause; (4) save your confirmation page and email receipt as proof; and (5) monitor your bank account for three days to confirm no further charges appear. Under New Zealand's Consumer Guarantees Act 1993, you have an absolute right to cancel at any time, and Club Wpt must cease billing immediately upon receiving your cancellation request. If the company continues charging after cancellation, dispute the transaction with your bank and file a complaint with the Commerce Commission. Pro-rata refunds are your entitlement if you cancel mid-cycle - calculate the unused days and request the refund in writing within 7 days of cancellation. Yafee has helped thousands of New Zealand consumers cancel unwanted subscriptions and recover refunds by following this precise, legally-grounded procedure. Your financial security depends on documenting every step, and Yafee's guidance ensures you protect your interests from cancellation through final verification that all charges have stopped. Take action today - access your Club Wpt account settings now and confirm your membership status and next billing date, then proceed with the cancellation steps appropriate to your subscription platform.
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