Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Truebill, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Truebill in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Truebill
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Truebill subscription with zero hassle
1
Fill in the form
Give us your details and those of your Truebill subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Truebill. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Truebill refuses your cancellation.
Frequently asked questions
Cancel Truebill: Step-by-Step Guide
How to cancel Truebill (Rocket money) in new zealand and protect your financial data
What is Truebill and why cancellation matters
Truebill, rebranded as Rocket Money, is a financial management app designed to track recurring bills, identify hidden subscription charges, and help you negotiate better rates with service providers. The platform connects to your New Zealand bank accounts and payment methods to show you exactly where your money goes each month.
You might decide to cancel if the app no longer delivers value, you've switched to a competitor, or you have concerns about data privacy and financial security. At Yafee, we help New Zealand consumers understand their cancellation rights and execute the process efficiently, ensuring you retain control of your subscriptions and financial data.
When you should consider cancelling
Cancellation makes sense if you're not actively using the app, if you've manually managed your subscriptions, or if the premium features don't justify the monthly cost. It's critical to understand the difference between cancelling the Truebill app itself and cancelling individual subscriptions you've linked through the platform. Cancelling Truebill does not automatically cancel the third-party services you've connected to it.
Why reviewing before cancellation protects you
Before you cancel, identify what you're actually cancelling and what happens to your linked subscriptions afterward. If billing confusion or service failures prompted your decision, document your experience first. This record becomes essential if you later pursue a refund or lodge a complaint with the appropriate consumer authority. Yafee recommends keeping screenshots of your account, billing statements, and any service failures for future reference.
Understanding Truebill pricing and billing in new zealand
Truebill operates a free tier alongside premium options, though New Zealand dollar pricing is not always clearly displayed at sign-up.
| Plan | Cost (NZD) | Key features |
|---|---|---|
| Free tier | Free | Subscription tracking, bill reminders, basic spending insights |
| Premium (Rocket Money) | NZD $5-$20 per month (varies with currency conversion) | Assisted subscription cancellation, bill negotiation, priority support |
| Premium (pay-what-you-wish) | Optional contribution | Flexible pricing model, equivalent to NZD $4-$15 per month |
If your bank statement shows USD charges, currency conversion fees may apply depending on your card issuer. Check your bank's exchange rate before assuming the charge is unfair. Yafee recommends monitoring your statements monthly to catch any unexpected or recurring charges.
Identifying charges on your bank statement
Truebill's premium pricing is often marketed as "pay-what-you-wish," making billing opaque. Search your bank or credit card statement for recurring charges under "Truebill," "Rocket Money," or the parent company name. If you identify charges you don't recognise, take screenshots and note the exact amounts and dates. This documentation strengthens your position if you need to dispute a charge or request a refund with your bank.
Your consumer rights in new zealand when cancelling
New Zealand consumer law provides you with statutory protections that apply even if the company's terms state otherwise.
The consumer guarantees act 1993 and your statutory rights
Under the Consumer Guarantees Act 1993, any service supplied in New Zealand must be provided with reasonable care and skill. This means Truebill/Rocket Money must function as advertised, deliver the features you've paid for, and remain reasonably fit for its stated purpose. If the service is faulty, crashes frequently, or fails to perform as promised, you have the right to a remedy.
A "no refund" policy cannot override your statutory consumer rights. Even if Truebill's website states that refunds are unavailable, the Consumer Guarantees Act still applies. If you cancel because the service genuinely failed to meet its obligations, you may be entitled to a refund, repair, or replacement under New Zealand law.
The fair trading act 1986 and misleading claims
If Truebill/Rocket Money made claims about features, data security, or billing that turned out to be false or misleading, the Fair Trading Act 1986 protects you. Misleading conduct includes overstating features you'll receive, concealing costs, or misrepresenting how your data will be used. If you cancelling because of misleading marketing, record the specific claims and how they differed from your actual experience.
Your legal position when cancelling
You have the right to cancel any subscription service in New Zealand. If Truebill refuses to process your cancellation or continues charging after you've requested cancellation, you can escalate to the Commerce Commission, New Zealand's primary consumer protection authority. The Commerce Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act and can compel companies to refund consumers. Document all cancellation requests (email, date, and confirmation numbers) before escalating.
How to cancel Truebill in new zealand
The cancellation process for Truebill varies depending on whether you're using the mobile app or web platform, and whether you have a free or premium account.
Cancel via the Truebill mobile app
- Open the Truebill or Rocket Money app on your device.
- If you're signed out, log in using your email and password.
- Navigate to the "Settings" or "Menu" icon, typically located in the bottom right corner.
- On some versions, you may see a "Profile" or "Account" tab.
- Select "Subscription" or "Billing" from the menu options.
- This shows your current plan status and any active charges.
- Tap "Manage subscription" or "Cancel premium."
- You may be prompted to confirm your identity or re-enter your password.
- Review the cancellation terms and select "Confirm cancellation" or "Proceed."
- The app will show your final billing date and when access will end.
- Take a screenshot of the cancellation confirmation for your records.
- Save this alongside your billing statement for future reference.
Cancel via the Truebill web portal
- Visit the Truebill or Rocket Money website and log in with your credentials.
- Ensure you're using the correct regional site for New Zealand access.
- Click "Account" or "Settings" in the top navigation menu.
- This typically appears as a gear icon or your profile avatar.
- Select "Subscription" or "Billing plan" from the dropdown.
- This displays your current payment method and renewal date.
- Click "Cancel subscription" or "Downgrade to free."
- Truebill may offer a discounted rate to retain you; you can accept or decline.
- Confirm your cancellation and note the effective date.
- Yafee recommends saving the confirmation email or page as a PDF.
- Verify that your account reverts to the free tier (if available) or closes completely.
- Log back in within 48 hours to confirm the change has taken effect.
Contact support if the app cancellation fails
If you cannot cancel through the app or website, contact Truebill support directly. Send an email to the support address found in your account settings or the company's website. In your message, include your account email, full name, and a clear statement: "I request cancellation of my Truebill/Rocket Money account effective immediately. Please confirm this cancellation in writing."
Yafee advises sending support requests via email (rather than in-app chat) so you have a written record of your request. Include the date and request a written confirmation within 5 business days. If support does not respond or refuses to cancel without valid reason, escalate to the Commerce Commission.
What happens after you cancel
Understanding the post-cancellation timeline helps you stay in control of your finances.
Timeline for access and billing
When you cancel a premium subscription, Truebill typically grants access until the end of your current billing cycle. If you cancel mid-month, you retain premium features until your next renewal date, then downgrade to free. You will not be charged again unless you reactivate a premium plan.
Your linked bank accounts and subscriptions remain visible in the app (if you keep the free tier) or disappear entirely (if you delete your account). Cancelling Truebill does not cancel third-party subscriptions you've linked through the app. You must cancel those services separately through their own platforms or customer support channels.
Deleting your account and data
Cancelling your subscription is different from deleting your account. If you want to remove all your data from Truebill's servers, request a full account deletion. Log into your account, go to Settings, and select "Delete account" or "Permanently delete." Truebill will ask you to confirm and may require you to wait 30 days before the deletion is irreversible.
After deletion, all your financial data, linked bank accounts, and subscription history are removed from Truebill's database. Yafee recommends verifying this deletion with support if you have privacy concerns, as financial data deletion is governed by New Zealand's Privacy Act 2020.
Refunds and disputing charges
If Truebill charges you after cancellation or you believe you were overcharged, you have multiple remedies available.
Request a refund from Truebill directly
Contact Truebill support and request a refund for any charges incurred after your cancellation date. Include your cancellation confirmation number, the charges you dispute, and your account statement. Truebill typically processes refunds within 7-14 business days to your original payment method.
If Truebill refuses to refund you, explain that under the Consumer Guarantees Act 1993, you have the right to recover money for services you did not receive or authorize. Document the refusal in writing and move to the next step.
Dispute the charge with your bank
If Truebill does not refund you within 14 days, contact your New Zealand bank and initiate a chargeback or dispute. Provide your bank with:
- Proof of your cancellation (confirmation email or screenshot)
- Bank statements showing the disputed charge
- Documentation of your refund request to Truebill
- Any email responses from Truebill support
Your bank will investigate and, if the evidence supports you, reverse the charge and credit your account. This process typically takes 30-60 days.
Lodge a complaint with the commerce commission
If your bank dispute fails or if Truebill continues to charge you after multiple cancellation requests, escalate to the Commerce Commission. Visit the Commerce Commission website (www.comcom.govt.nz) and submit a formal complaint. Include all documentation: cancellation requests, refusal emails, bank statements, and chargeback records.
The Commerce Commission investigates potential breaches of the Consumer Guarantees Act and Fair Trading Act. If the investigation finds Truebill liable, the Commission can compel a refund and impose penalties. Yafee recommends keeping this escalation path in mind from the start of your cancellation process.
Common mistakes when cancelling Truebill
Cancellation is straightforward if you avoid these pitfalls, which catch many New Zealand consumers off guard.
Mistake 1: deleting the app without cancelling the subscription
Removing the Truebill app from your phone does not cancel your subscription or stop billing. Truebill continues to charge your payment method even if the app is no longer installed. Always cancel through the app or website settings before deleting the app, then uninstall.
Mistake 2: assuming linked subscriptions are cancelled
Cancelling Truebill does not cancel the individual subscriptions you've connected to the app (Netflix, Spotify, gym memberships, etc.). You must cancel each service separately through its own platform. Truebill's cancellation feature helps you initiate requests to those third parties, but it does not automatically terminate them.
Mistake 3: not keeping a cancellation confirmation
Always screenshot or save your cancellation confirmation email. If Truebill continues to charge you after cancellation, you'll need proof that you requested cancellation. Without this evidence, disputing the charge with your bank or the Commerce Commission becomes much harder.
Mistake 4: cancelling too close to your renewal date
If you cancel a few hours before renewal, Truebill may still charge you for the next cycle. Check your renewal date in your account settings and cancel at least 3-5 business days before renewal to ensure the charge does not process.
Mistake 5: ignoring currency conversion fees
If you see USD amounts on your statement, your bank may have applied a currency conversion fee on top of the Truebill charge itself. Before disputing, check your bank's exchange rate for that date. Yafee advises comparing the USD amount to the NZD equivalent; the difference is the conversion fee, not an error by Truebill.
Cancellation and contact information
Truebill does not maintain a dedicated physical mailing address in New Zealand for cancellations. The company's registered U.S. address is Truebill, Inc., 222 W. Las Colinas Boulevard, Irving, TX 75039, United States, but correspondence sent there may not reach the cancellation team promptly.
For faster resolution, use these contact methods:
- In-app support: Open Truebill/Rocket Money and tap "Help" or "Support" at the bottom of the menu. Submit your cancellation request through the chat interface.
- Email: Use the support email address found in your account settings or the company website. Send a formal cancellation request and request written confirmation.
- Web form: Visit the Rocket Money website and complete the "Contact us" form if available, specifying cancellation as your issue.
- New Zealand escalation: If Truebill fails to respond within 5 business days, lodge a complaint with the Commerce Commission (www.comcom.govt.nz) or contact the Financial Markets Authority (FMA) if you believe your financial data has been mishandled.
When to cancel versus when to keep your account
Before you cancel permanently, consider whether Truebill still serves a purpose, even at the free tier.
| Reason to cancel | Reason to keep (free tier) |
|---|---|
| Premium features not worth the cost | Basic subscription tracking remains useful |
| Privacy concerns over bank access | You've removed all bank links but use reminders |
| Switched to a competitor app entirely | You still review spending monthly |
| Account hacked or compromised | You've secured your password and want account activity |
| Recurring charges not authorized | You've verified billing and trust the company again |
The free tier of Truebill/Rocket Money offers basic subscription tracking and bill reminders at no cost. If you value these features but resent the premium charge, downgrading to free may be a better option than full cancellation. Yafee recommends testing the free tier for 30 days before deciding whether to cancel entirely.
Summary and next steps
Cancelling Truebill in New Zealand is a straightforward process if you follow the correct steps and understand your consumer rights. Whether you cancel through the app, website, or by contacting support directly, always keep written confirmation of your request. Document any charges that occur after cancellation and escalate to your bank or the Commerce Commission if Truebill refuses to refund you.
Your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you throughout this process. If Truebill fails to cancel your account, continue charging after cancellation, or refuses to refund disputed charges, the Commerce Commission is your formal escalation pathway. Yafee has helped thousands of New Zealand consumers successfully cancel subscriptions, recover overcharges, and take control of their financial data. Start by cancelling through the app or website today, then monitor your bank statement for the next billing cycle to confirm the change has taken effect.