How to cancel Videostar and protect your subscription rights in new zealand

What is Videostar and why you might want to cancel

Videostar is a mobile app subscription service delivering professional-level video editing tools and feature bundles (called "Power Packs") through the Apple App Store and Google Play. The app operates entirely via these distribution platforms rather than through a standalone New Zealand office, which means you manage your subscription directly through Apple, Google, or by contacting the developer's support team at [email protected].

Whether you're cancelling because you've found a better editing tool, you're not using the Power Packs regularly, or you want to reduce your monthly spending, Yafee is here to guide you through the process safely and confirm your consumer protections under New Zealand law. Many subscribers cancel after a trial period once they've decided the service doesn't fit their workflow-and that's entirely valid.

When cancellation makes sense

You might cancel Videostar if you're not actively using the features, the subscription no longer fits your budget, or you've discovered alternative apps that work better for your editing style. The good news: cancelling through the app store is straightforward, and Yafee recommends acting immediately once you've made your decision. Waiting only risks another billing cycle.

Why you should act now

Subscription services continue to charge on their billing date unless you cancel before that date arrives. If you're on a monthly plan and your next charge is in five days, you have only five days to cancel to avoid it. Delaying means losing money you could save today.

Videostar pricing and subscription plans in new zealand

Understanding exactly what you're paying helps you make an informed cancellation decision and spot any charges you don't recognize.

Current subscription tiers

Videostar offers two monthly subscription options through the New Zealand App Store and Google Play. Prices listed below are current as of early 2026 and include any applicable app store taxes.

Important pricing notes

App store taxes and regional pricing adjustments may change what you're actually charged. Always check your App Store or Google Play account history before you cancel to see the exact amount being billed each cycle. If you spot a charge you don't recognize or a price that seems wrong, keep that record-it may support a refund claim later. Yafee recommends checking your payment method and recent transaction history right now so you know precisely what you've been paying.

Your legal position under new zealand consumer law

New Zealand consumer law protects you even when a company claims "no refunds" or "all sales are final."

The consumer guarantees act and fair trading act

The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect all consumers when they purchase goods and services, including digital subscriptions and mobile apps. These laws mean that if the service is faulty, not fit for purpose, or misleading in its advertising, you have the right to demand a refund-regardless of what Videostar's terms say.

If you suspect you were charged in error, the service didn't work as advertised, or you were misled about what the subscription includes, you are covered by New Zealand law. Do not assume a company's "no refund" policy is the final word.

When you can push back on "no refunds"

You have strong legal grounds to request a refund if any of these apply:

• You were charged but never received access to the service.
• The Power Packs promised do not work, crash, or are missing entirely.
• The subscription was purchased by someone without your permission.
• You cancelled before the billing date, but were still charged.
• The app description was misleading about features, pricing, or subscription terms.
• You cancelled within the statutory 14-day cooling-off period (if applicable to your purchase method).

If any of these circumstances apply to you, document everything and escalate your complaint to the Commerce Commission, New Zealand's consumer protection authority, if Videostar refuses to refund you.

How to cancel Videostar on apple devices

Cancelling on iOS requires you to access your App Store subscription settings directly through your Apple account.

Step 1: open your app store settings

On your iPhone or iPad, tap the App Store icon, then tap your profile picture in the top right corner. Select "Subscriptions" from the menu.

Step 2: find Videostar in your active subscriptions

Scroll through your active subscriptions list and tap "Videostar" when you locate it.

Step 3: cancel the subscription

Tap "Cancel subscription" or "Cancel trial" depending on whether you're in a paid period or trial. Apple will ask you to confirm the cancellation and may offer you a retention discount-decline if you're sure you want to leave.

Step 4: confirm cancellation

Apple will display a confirmation message. Screenshot this screen for your records. Your access will end on your current billing date; you'll retain access until that date passes, then the subscription will stop.

How to cancel Videostar on android devices

Cancelling on Android requires you to access your Google Play subscription settings.

Step 1: open google play and access your account

Open the Google Play Store app, tap your profile icon in the top right corner, then select "Payments and subscriptions."

Step 2: tap "Subscriptions"

You'll see a list of all your active subscriptions. Tap "Subscriptions" to view them.

Step 3: select Videostar from the list

Find Videostar in your subscriptions and tap it to open the subscription details page.

Step 4: cancel the subscription

Tap "Cancel subscription." Google Play will ask you to confirm and may offer a retention offer. Proceed with cancellation if you're certain.

Step 5: verify cancellation

Google Play will send you a confirmation email and will display a message on the subscription page confirming your cancellation. Your access continues until your current billing period ends.

How to contact Videostar support directly

If you cannot cancel through your app store, or if you have questions about refunds or billing errors, contact Videostar's support team.

Email support

Send your cancellation request or refund inquiry to [email protected]. Include your full name, the email address linked to your subscription, your app store (Apple or Google), and the date your subscription began. Yafee recommends being clear and concise: "I wish to cancel my Videostar subscription effective immediately" is far better than a vague email.

What to include in your email

1. Your full name and the email address on your subscription account
2. Your app store (Apple App Store or Google Play)
3. The date you started the subscription
4. The date of your most recent charge
5. A clear statement: "I wish to cancel my subscription effective immediately"
6. If claiming a refund, explain why: "I was charged after cancelling on [date]" or "The service was not fit for purpose because [reason]"

Send this email and keep a copy for your records. Response times vary; expect a reply within 5 to 10 business days.

Refunds and what happens after you cancel

Cancelling your subscription and receiving a refund are two separate actions, and understanding the difference protects your money.

Refunds for accidental or unauthorised charges

If you were charged after you cancelled, or if someone else purchased the subscription without permission, you have a right to a refund under the Consumer Guarantees Act. Contact Videostar first with evidence (screenshots of your cancellation, your transaction history). If they refuse, escalate to your app store (Apple or Google) and file a refund request there. Both Apple and Google have their own refund policies and will investigate charges you dispute.

Refunds for service failures

If the Power Packs do not work as advertised, crash repeatedly, or do not match the app description, you can claim the service is not fit for purpose. Request a refund from Videostar citing the Consumer Guarantees Act. If refused, file a complaint with the Commerce Commission, which enforces consumer protection law in New Zealand.

What happens to your data

Once you cancel, your access to the Power Packs stops on your final billing date. Any projects or files you created in Videostar may or may not be retained depending on the app's data policy; Yafee recommends exporting or downloading your work before you cancel to avoid losing content. Contact [email protected] if you need guidance on data export.

Reactivating your subscription

If you cancel and later change your mind, you can resubscribe at any time through the same app store. Your account history will be preserved, though any promotional offers may not apply to your reactivation.

Common mistakes to avoid when cancelling

Cancelling correctly the first time protects your money and your time-these errors are easy to prevent.

Mistake 1: deleting the app instead of cancelling the subscription

Simply deleting Videostar from your phone does not cancel the subscription. You will still be charged every month. Always cancel through your app store settings first, then delete the app if you wish.

Mistake 2: missing your cancellation deadline

Most subscriptions renew on the same date each month. If your billing date is the 15th and you cancel on the 20th, you've already been charged for the next month. Check your app store account now to see your exact billing date, then set a reminder two days before so you cancel in time.

Mistake 3: not keeping cancellation records

Screenshot your cancellation confirmation from Apple or Google Play. If a charge appears after you cancelled, this screenshot proves you acted. Yafee has helped thousands of consumers resolve disputes with this evidence.

Mistake 4: assuming "no refund" policies are legally binding

A company's terms cannot override New Zealand consumer law. If the service was faulty or you were misled, push back on "no refund" policies. Document the problem and escalate.

Mistake 5: not checking your statement after cancellation

Review your next app store statement to confirm the charge stopped. If you see another Videostar charge after your cancellation, contact Apple, Google, or Videostar immediately with your cancellation proof.

Checklist before you cancel

Use this checklist to ensure you're prepared and protected before you take action.

When to escalate your complaint

If Videostar refuses to refund you or ignores your cancellation request, New Zealand law gives you a clear escalation path.

Step 1: formal complaint to Videostar

Send a formal written complaint to [email protected]. State your issue clearly, cite the relevant law (Consumer Guarantees Act 1993 or Fair Trading Act 1986), and set a 10-day deadline for their response.

Step 2: dispute with your app store

If Videostar does not respond or refuses your refund, file a dispute with Apple or Google Play directly. Both platforms have dispute resolution processes and will investigate charges you contest.

Step 3: commerce commission complaint

If the app store also refuses, file a complaint with the Commerce Commission (www.comcom.govt.nz). The Commission investigates breaches of consumer law and can take enforcement action. Yafee recommends keeping all correspondence and evidence (emails, screenshots, transaction records) before you escalate.

Why yafee helps you protect your subscription rights

Cancelling a subscription sounds simple, but billing disputes, retention tactics, and unclear terms create real problems for consumers every day. Yafee specializes in guiding New Zealand consumers through subscription cancellations safely, ensuring you understand your legal rights and avoid costly mistakes.

This guide reflects current New Zealand consumer law and app store policies as of early 2026. Yafee has helped thousands of consumers cancel subscriptions, claim refunds, and resolve billing disputes by arming them with the law and a clear action plan. Whether your issue is a forgotten charge, a service that didn't work, or simple buyer's remorse, Yafee connects you with the process and the confidence to act.

Your next step

Return to this guide once you've completed your cancellation, and use the checklist and common mistakes section to verify you've protected yourself. If a charge appears after you cancel, refer to the escalation section and act immediately. Yafee is your legal resource for subscription rights in New Zealand-bookmark this guide for future reference, and share it with anyone struggling to cancel a service.

Contact [email protected] with your cancellation request, keep your confirmation, and monitor your next statement. You are in control of your subscription and your money.