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Frequently asked questions
Cancel Topmediai: The Right Way
How to cancel Topmediai and protect your money in new zealand
What is Topmediai and how does it work
Topmediai is an online creative-tool platform operated by CLEVERGUARD TECHNOLOGY CO., LIMITED. You access image generation, video editing and AI text-to-speech tools through a web-based Member Center or mobile app. Your subscription renews automatically each billing cycle unless you cancel, and charges appear on your payment method as they arise. Understanding what Topmediai is and how your subscription functions is the first step toward cancelling with confidence and protecting your consumer rights under New Zealand law.
The subscription model and auto-renewal
When you sign up for Topmediai, you enter an ongoing subscription arrangement. Your account renews automatically on your billing date unless you cancel before that date arrives. You manage your entire subscription through your Member Center account or the app where you originally subscribed. Charges appear as "Topmediai" on your bank or credit card statement. If you subscribed through Apple, Google Play or another third-party app store, your subscription is linked to that store account, though your login credentials remain tied to the email address you used to create your Topmediai account.
Who should cancel and why
You might cancel if you no longer use the creative tools, prefer a competitor service, have hit budget constraints, or discovered unexpected auto-renewal charges. Whatever your reason, Yafee is here to guide you through a clean, documented cancellation so you avoid surprise charges and protect your rights as a New Zealand consumer. Your decision to cancel is entirely yours, and your right to do so is protected by New Zealand consumer law.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 give you powerful protections when you subscribe to digital services like Topmediai. These laws ensure you have the right to transparent pricing, honest descriptions, and the ability to cancel without unreasonable barriers.
What the fair trading act says about cancellation
Your legal position: If Topmediai makes cancellation deliberately difficult, hides the cancellation button, or charges you without clear consent, that breaches the Fair Trading Act 1986. You are entitled to a refund of charges that were not authorised or were applied unfairly. The Commerce Commission is New Zealand's primary enforcement body for breaches of fair trading law and subscription conduct. If Topmediai refuses your cancellation request or withholds a refund you believe you are owed, you can lodge a complaint with the Commerce Commission, which has the power to investigate and take enforcement action.
Your right to transparent billing and cancellation
Under the Consumer Guarantees Act 1993, Topmediai must give you clear information about the cost, frequency and duration of your subscription before you commit. They must also make cancellation reasonably easy to perform. If you discover that Topmediai charged you without your informed consent, or if the cancellation process is intentionally obscured or made technically impossible, you have grounds to dispute those charges with your bank or through the Commerce Commission. Yafee recommends you keep all communication records, payment receipts and screenshots as evidence if a dispute arises.
Cancellation methods available to you
Topmediai provides three main routes to cancel your subscription, depending on how you originally signed up and which method you find most convenient.
Cancel through the Topmediai member center website
This is the fastest and most direct cancellation method. You log into your account, locate your subscription details, and submit a cancellation request verified by a code sent to your email.
- Open a web browser and navigate to the Topmediai Member Center login page.
- Enter your registered email address and password to access your account.
- Important: If you subscribed via Apple, Google Play or another third-party app store, your login credentials are the email you used to create your original Topmediai account, not your app store account.
- Once logged in, navigate to "My Product" or "My Subscription" (the exact wording depends on your account type and interface version).
- If you have multiple active subscriptions, you will see them all listed here.
- Select the specific subscription you wish to cancel and click the "Cancel Subscription" button.
- Click "Get" to request a verification code from Topmediai.
- Topmediai sends this code to your registered email address within seconds.
- Check your email inbox and spam folder for the verification code email.
- Copy the verification code and return to the Topmediai cancellation page in your browser.
- Paste the code into the verification field and click "Cancel Subscription Now" to finalise your cancellation.
- You will see a confirmation message on your screen.
- Screenshot this confirmation immediately and save it securely. This is your proof of cancellation and protects you if Topmediai later claims your subscription was still active.
- Check your email for a cancellation confirmation message from Topmediai within the next few minutes.
Cancel through Topmediai customer support
If you cannot access your Member Center, prefer direct communication, or encounter technical problems during the self-service cancellation, you can contact Topmediai support directly to cancel your subscription.
- Visit the Topmediai website and locate the "Contact Us" or "Support" link (usually found in the footer or main menu).
- Select "Email Support" or "Chat Support" as your contact method.
- In your message, clearly state: "I want to cancel my Topmediai subscription" and provide your registered email address.
- Include any relevant subscription details, such as your subscription plan name or the date your subscription was created.
- Request written confirmation of your cancellation once the support team processes it.
- Expect a response within 24 to 48 hours during business hours (Monday to Friday, New Zealand time).
- Save all support communications, including the cancellation request you sent and any confirmation reply from Topmediai.
Cancel if you subscribed through an app store
If you subscribed to Topmediai through Apple App Store, Google Play Store or another third-party app store, you can cancel your subscription directly through that store platform. This does not cancel your Topmediai account itself, but it does prevent future charges.
- Open the app store you used to subscribe (Apple App Store, Google Play Store, etc.).
- Navigate to "Subscriptions" or "Account" settings within the app store.
- Find your Topmediai subscription in the active subscriptions list.
- Select Topmediai and click "Cancel Subscription" or "Remove" (exact wording varies by store).
- Confirm your cancellation when the store asks you to verify the action.
- The app store will send you a cancellation confirmation email.
- Log into your Topmediai Member Center and verify that your subscription status shows as "Cancelled" or "Inactive".
- If your subscription status does not update within 24 hours, contact Topmediai support to confirm cancellation on their end.
Topmediai pricing and subscription plans
Understanding Topmediai's pricing structure helps you decide whether the service justifies its cost and determines what charges you may be eligible to dispute or refund if you cancel.
| Plan name | Monthly cost (NZD) | Annual cost (NZD) | Key features | Cancellation ease |
| Basic | $9.99 | $99.90 | Image generation, basic editing | Immediate online |
| Pro | $29.99 | $299.90 | Advanced video editing, AI voice, priority support | Immediate online |
| Premium | $79.99 | $799.90 | Unlimited projects, commercial use, all tools | Immediate online |
| Enterprise | Custom | Custom | Dedicated support, custom integrations, team accounts | Email support |
| Free trial | $0 for 7 days | N/A | Full access to all features for trial period | Cancel before day 7 to avoid charges |
| Education discount | 40% off all plans | 40% off all plans | Available to students and educators (verification required) | Immediate online |
Refunds and the 30-day Money-Back guarantee
Topmediai offers a 30-day Money-Back Guarantee under specific circumstances. Understanding the conditions and claiming a refund correctly protects your money and respects your consumer rights under New Zealand law.
When you are eligible for a refund
You can claim a refund within 30 days of your purchase if any of the following apply: the creative tools malfunction or do not perform as described, you were charged duplicate fees by mistake, you did not receive a clear order confirmation before your first charge, your subscription renewed without your explicit consent or notification, or your subscription was active but you were charged despite having already cancelled. Yafee recommends you gather evidence for any of these scenarios before contacting Topmediai support.
When refunds are typically refused
Topmediai will usually decline refund requests based on "I found a cheaper alternative," "I changed my mind," "I did not use the service enough," or "I found a better competitor." These reasons fall outside the scope of their Money-Back Guarantee, although you can still dispute them with your bank if you believe Topmediai breached consumer law.
How to claim a refund
- Log into your Topmediai Member Center and gather proof of your issue: screenshots of malfunctioning tools, duplicate charges on your statement, or confirmation of your cancellation request.
- Contact Topmediai customer support via email and state clearly: "I am claiming a refund under your 30-day Money-Back Guarantee."
- Explain which condition applies (malfunction, duplicate charge, lack of notice, unauthorised renewal or post-cancellation charges).
- Attach or link all supporting evidence: payment receipts, tool error screenshots, cancellation confirmation messages, and bank statement excerpts.
- Request a specific refund amount and your preferred refund method (original payment method or bank transfer).
- Allow 5 to 10 business days for Topmediai to review your claim.
- If Topmediai refuses your refund claim and you believe you are entitled to one under consumer law, you can escalate your dispute to your bank (chargeback) or lodge a complaint with the Commerce Commission.
What happens after you cancel
Cancelling your subscription is only the beginning. Understanding what occurs immediately after and in the weeks following ensures no surprise charges appear on your account.
Immediate effects of cancellation
Once you complete the cancellation process through the Member Center, app store or support team, your subscription becomes inactive. You will retain access to your Topmediai account and any projects or files you created until the end of your current billing period. Your next automatic charge will not occur. You should receive a cancellation confirmation email from Topmediai within 24 hours. Yafee strongly advises you to save this confirmation and any screenshots as your official cancellation record.
Access during your final billing period
You can continue to access Topmediai's creative tools until your current billing cycle ends, even after you have cancelled. For example, if you subscribed on the 15th of each month and you cancel on the 20th, you retain full access until the end of that month. After the billing period ends, your account either downgrades to a free tier (if Topmediai offers one) or becomes completely inactive.
Check your bank statement after cancellation
Verify that no charges appear on your statement for Topmediai in the week after your cancellation takes effect. If an unexpected charge occurs after you have cancelled, contact your bank immediately and ask for a chargeback. Provide your cancellation confirmation as evidence. You can also lodge a complaint with the Commerce Commission if Topmediai continues to charge you after cancellation.
Common mistakes to avoid during cancellation
Cancelling incorrectly or missing a crucial step can leave you exposed to continued charges, making it harder to dispute future billing. Take care at every stage of the cancellation process.
Mistake one: confusing app deletion with subscription cancellation
Deleting the Topmediai app from your phone or device does not cancel your subscription. You must cancel through your Member Center, the app store (if you subscribed there), or Topmediai support. Deletion simply removes the app from your device; your subscription remains active and will renew on your next billing date.
Mistake two: failing to save cancellation proof
If Topmediai later claims your subscription was still active and charges you, you need documented evidence that you cancelled. Screenshot the confirmation message on screen, save the confirmation email from Topmediai, and keep a copy of your cancellation request if you contacted support. This proof is essential if you need to dispute charges with your bank or lodge a complaint with the Commerce Commission.
Mistake three: cancelling through the wrong method if you subscribed through an app store
If you subscribed via Apple App Store or Google Play, cancelling only through the Member Center may not stop charges from the app store. You must cancel through both the app store itself and your Topmediai account to fully stop all charges. Log into the app store, remove your Topmediai subscription, then log into your Topmediai Member Center and confirm your subscription status shows as cancelled.
Mistake four: ignoring your bank statement after cancellation
Some users cancel and assume no further charges will occur, but then fail to monitor their bank statement. If Topmediai mistakenly charges you after cancellation, you must dispute it promptly. Most banks allow chargeback disputes within 60 to 90 days of the fraudulent charge, so check your statement weekly for at least one month after you cancel.
After cancellation: your checklist and timeline
Use this checklist to ensure your cancellation is complete, documented and protected under New Zealand consumer law.
| Action | Deadline | Status |
| Submit cancellation request through Member Center, app store or support | Immediate | [ ] Complete |
| Screenshot or save the cancellation confirmation message | Within 24 hours | [ ] Complete |
| Check email for Topmediai's cancellation confirmation | Within 24 hours | [ ] Complete |
| Verify your Member Center subscription status shows "Cancelled" or "Inactive" | Within 48 hours | [ ] Complete |
| Check your bank or credit card statement for no charges on your next billing date | On or after next billing date | [ ] Complete |
| If an unexpected charge appears, contact your bank for a chargeback | Within 60 days of charge | [ ] Complete |
How to dispute a charge if Topmediai continues billing
If Topmediai charges you after you have cancelled, you have multiple options to recover your money and hold them accountable under consumer law.
Contact your bank for a chargeback
Call your bank immediately and explain that Topmediai charged you after you cancelled. Provide your cancellation confirmation, screenshots and any supporting emails. Your bank can initiate a chargeback, which reverses the fraudulent charge and returns your money to your account within 5 to 10 business days. You do not need Topmediai's permission to dispute the charge; the bank handles this independently.
Lodge a complaint with the commerce commission
If Topmediai refuses to stop charging you or ignores your cancellation request, you can lodge a formal complaint with the Commerce Commission, New Zealand's consumer protection regulator. The Commerce Commission investigates breaches of the Fair Trading Act 1986 and can take enforcement action against companies that engage in misleading or deceptive conduct. You can file a complaint online at www.comcom.govt.nz. Yafee recommends you provide detailed documentation: your cancellation confirmation, screenshots of your Member Center account showing cancellation, bank statements showing charges after cancellation, and copies of any email support requests you sent to Topmediai.
Escalate through your payment provider
If you paid using PayPal, Apple Pay, Google Pay or another third-party payment processor, you can file a dispute through that provider's resolution centre. These platforms have their own chargeback and dispute processes separate from your bank, and they may be faster or more effective in recovering your money.
How yafee can help you cancel safely
Cancelling a digital subscription should be straightforward, but many companies, including Topmediai, bury their cancellation processes or enforce auto-renewal so aggressively that customers struggle to exit. Yafee has helped thousands of consumers cancel their subscriptions correctly, protect their money and hold companies accountable when they continue to charge after cancellation. Yafee guides you through every step of the cancellation process with clear, legally grounded advice tailored to New Zealand consumer law. Whether you need help accessing your Member Center, understanding the 30-day Money-Back Guarantee, or escalating a dispute to the Commerce Commission, Yafee ensures you know your rights and execute your cancellation with confidence.
Contact information for Topmediai
If you need to reach Topmediai to cancel or dispute charges, use the following contact methods.
Email support: Contact Topmediai through the support form on their website or via the email address listed in your account confirmation.
Member Center: Log into your Topmediai Member Center account to access live chat support or submit a support ticket directly.
Mailing address: Topmediai does not maintain a New Zealand postal address. All customer service is handled through online channels. If you require a physical address for formal legal correspondence, contact the Commerce Commission, which maintains records of registered business addresses.
Commerce Commission (New Zealand): If Topmediai refuses to cancel your subscription or honour a refund claim, escalate your complaint to the Commerce Commission at www.comcom.govt.nz or call 0800 943 600.
Your subscription to Topmediai should serve your creative needs without trapping you in a cycle of unwanted charges. By understanding your cancellation options, documenting every step, and knowing your consumer rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, you take control of your digital life. Yafee remains committed to helping you cancel subscriptions with clarity, confidence and legal backing. Whether you are cancelling Topmediai today or protecting yourself against future auto-renewal traps, Yafee has helped thousands of New Zealand consumers reclaim their money and their peace of mind. Cancel now, and keep your finances secure.
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