How to cancel your MotoGP subscription and stop paying in new zealand

What is MotoGP and what you get

MotoGP is the official streaming platform for grand prix motorcycle racing, delivering live race coverage, on-demand replays and real-time timing data from the world's premier motorcycle racing championship. When you subscribe, you gain immediate access to all MotoGP, Moto2 and Moto3 class races, plus exclusive archive footage and highlights available weeks after each event finishes.

You can watch through motogp.com or via the mobile app on iOS and Android devices. Your subscription auto-renews monthly or annually depending on your plan selection, and billing is managed by Fanatics (International) Limited, the international purchase contractor for MotoGP subscriptions.

How MotoGP subscriptions work in new zealand

In New Zealand, you purchase MotoGP subscriptions directly through store.motogp.com, Apple App Store or Google Play, depending on where you initiated your first payment. Your subscription begins immediately after purchase and charges automatically on the same date each billing cycle. Consequently, understanding where you purchased your subscription is essential, because your cancellation method depends entirely on your purchase channel.

Pricing and plan options for new zealand subscribers

MotoGP offers both monthly and annual subscription plans in New Zealand dollars. The table below outlines typical pricing structures and renewal frequencies:

Why you might want to cancel your MotoGP subscription

There are legitimate reasons to stop paying for MotoGP, and understanding them helps you decide whether cancellation is right for you.

Common reasons for cancellation

You might cancel because the racing season has ended and you do not wish to pay during the off-season. Others cancel after discovering free MotoGP coverage through alternative platforms in New Zealand, or because subscription costs no longer fit their budget. Some subscribers purchase annual plans for a specific race weekend without realising the commitment extends for twelve months, making early cancellation necessary.

Financial constraints are equally valid. If you have reduced your streaming services to save money, or if you no longer watch racing regularly, cancellation stops unnecessary charges accumulating on your account.

Financial impact of delayed cancellation

If you forget to cancel before your renewal date, you will be charged the full subscription price automatically. For monthly plans, this means an unexpected charge every 30 days. For annual plans, you face a significantly larger charge once per year, often going unnoticed until weeks later when you review your bank statement.

The longer you delay cancellation, the more you pay for a service you no longer use. At Yafee, we recommend cancelling immediately once you decide the subscription no longer serves you, rather than waiting until the renewal date approaches.

How to cancel your MotoGP subscription

Your cancellation method depends entirely on your original purchase channel, so identifying where you subscribed is your first step.

Cancel directly on the MotoGP website

If you purchased your subscription by visiting store.motogp.com and entering your payment card details directly, use this method to cancel online.

1. Open your web browser and navigate to motogp.com
   • Look for the sign-in link, usually positioned in the top right corner of the page
2. Log in with the email address and password you used when creating your account
   • If you have forgotten your password, click "Forgot Password" and follow the recovery steps sent to your email
3. Once logged in, navigate to your account menu and select "My Account" or "Account Settings"
   • This option typically appears after you click your profile icon or username
4. Look for a section labelled "Subscriptions," "Billing" or "Manage Subscriptions"
   • Scroll down if necessary; this section may not appear immediately on the main account page
5. Find your active subscription and select "Manage Subscription" or "View Details"
   • You will see your renewal date and the amount you will be charged next
6. Click the "Cancel Subscription" button and confirm your decision
   • MotoGP may offer a retention discount or ask why you are cancelling; you are not obligated to accept a discount if you want to cancel
7. Take a screenshot of the cancellation confirmation page for your records
   • Record the cancellation date and confirmation reference number if provided

Cancel at least 24 hours before your next renewal date to prevent the next charge. Your access continues until the end of your current paid period, even after you cancel.

Cancel a subscription purchased through apple app store

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple's billing system, not through MotoGP directly.

1. On your iPhone or iPad, open the Settings app
   • Settings appears on your home screen as a grey gear icon
2. Tap your name at the top of the screen
   • If you see "iCloud" instead, you are not signed in to your Apple account; sign in first
3. Select "Media & Purchases" or "Subscriptions"
   • These options appear in the account menu
4. Tap "View Account" or "Manage Subscriptions"
   • You may be asked to authenticate with Face ID, Touch ID or your Apple password
5. Find the MotoGP subscription in your active subscriptions list
   • Scroll through the list if you have multiple subscriptions active
6. Tap the MotoGP subscription and select "Cancel Subscription"
   • Apple will ask you to confirm; tap "Confirm" to proceed
7. Screenshot the confirmation screen showing "Subscription Cancelled"
   • Note the cancellation date for your records

Alternatively, you can cancel through any web browser on your computer by visiting appleid.apple.com, signing in, navigating to "Subscriptions" and selecting the MotoGP subscription to cancel.

Cancel a subscription purchased through google play

If you subscribed through Google Play on your Android device, you must cancel within Google Play's billing system.

1. Open the Google Play Store app on your Android device
   • The app icon is a coloured triangle on your home screen or app drawer
2. Tap the profile icon in the top right corner
   • This usually shows your initial or profile picture
3. Select "Manage my subscriptions" or "Subscriptions"
   • This option appears in the menu that drops down
4. Find MotoGP in your active subscriptions list and tap it
   • Google Play shows the renewal date and next charge amount
5. Tap "Cancel subscription" and confirm your decision
   • Google will ask you to select a reason; you do not need to explain your choice
6. Screenshot the confirmation message stating the cancellation is effective
   • Keep this proof in case you are charged again by mistake

You can also cancel through a web browser at play.google.com/store by signing in with your Google account, navigating to your subscriptions and cancelling MotoGP from there.

Your legal position and consumer rights in new zealand

When you cancel your MotoGP subscription in New Zealand, your rights are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which regulate subscription services and auto-renewal practices.

What the law says about subscription cancellation

Under the Consumer Guarantees Act 1993, you have the right to cancel a subscription service contract within a reasonable timeframe. Furthermore, the Fair Trading Act 1986 requires retailers and service providers to be transparent about auto-renewal terms and the cost of cancellation. MotoGP must make it straightforward to cancel; if they make cancellation deliberately difficult or hidden, they breach your consumer rights.

In accordance with New Zealand law, if MotoGP continues to charge you after you have cancelled, you can request a refund for those unauthorised charges. The Commerce Commission, New Zealand's consumer protection regulator, enforces these rights and investigates complaints about unfair subscription practices.

Your legal position

You have the right to cancel your MotoGP subscription at any time without penalty. You are entitled to access your account settings and manage your subscription yourself without contacting customer service. If MotoGP charges you after cancellation, you can dispute the charge with your bank or payment provider and request a chargeback. If MotoGP refuses to process your cancellation or disputes your claim, you can lodge a complaint with the Commerce Commission, which has authority to investigate and order refunds on your behalf. Keep copies of all cancellation confirmations and bank statements showing unauthorised charges as evidence.

What to expect after you cancel

Understanding what happens next gives you confidence that your cancellation is final and effective.

Access after cancellation

Once you cancel, your access to MotoGP continues until the end of your current billing period. If your renewal date was 15 December and you cancel on 1 December, you retain access until 15 December. After that date, your login will no longer work and you will be unable to stream any content.

Consequently, you should download or record any race footage you wish to keep before your access expires. After your paid period ends, you cannot access any MotoGP content, including replays or archived races.

Confirmation and documentation

MotoGP should send you a cancellation confirmation email within 24 hours of your request. This email will state your cancellation date and your final access date. At Yafee, we recommend saving this email in a dedicated folder and screenshot your cancellation confirmation from the website as additional proof.

If you do not receive a confirmation email within 24 hours, log back into your account and check your subscription status. If the cancellation did not process, repeat the cancellation steps or contact MotoGP customer service with a screenshot of your attempt.

Verifying your cancellation with your bank

After cancellation, monitor your bank statement or credit card statement for at least one billing cycle to confirm no further charges appear. If MotoGP charges you again after your cancellation date, contact your bank immediately and request a chargeback or dispute, citing your cancellation confirmation as evidence.

Refunds and what to do if you are charged after cancelling

Understanding your refund rights protects you if MotoGP continues charging after you cancel.

Refund eligibility in new zealand

If you cancelled before your renewal date and MotoGP charged you again, you are entitled to request a full refund of that unauthorised charge. Nevertheless, if you cancelled after the charge processed, you may qualify for a refund only if you initiate the request within a reasonable timeframe (typically 30 days from the charge date).

Yafee advises contacting your bank first if an unauthorised charge appears. Your bank can dispute the charge on your behalf and often processes refunds within 5-10 business days without requiring you to pursue MotoGP directly.

How to request a refund directly from MotoGP

If you prefer to contact MotoGP directly, gather your cancellation confirmation email and a bank statement showing the disputed charge. Email MotoGP customer support with these documents and request a full refund, referencing your cancellation date and the unauthorised charge date. Include your account email address and any subscription reference number provided in your cancellation confirmation.

MotoGP typically responds to refund requests within 5-10 business days. If they refuse your refund or do not respond, escalate your complaint to the Commerce Commission, which has authority to compel refunds and impose penalties on service providers who breach consumer law.

Common mistakes when cancelling MotoGP

Cancellation is straightforward once you know the process, but a few mistakes can delay or derail your request.

Cancelling in the wrong place

The most common mistake is attempting to cancel on the MotoGP website when you actually purchased through Apple App Store or Google Play. If you subscribed through an app store, the MotoGP website will show no subscription to cancel because the purchase and billing occur entirely within Apple's or Google's system. Consequently, you must cancel in the same place where you purchased. If unsure, check your bank or credit card statement to see which entity charged you (MotoGP, Apple or Google) and cancel there.

Cancelling too late in the billing cycle

If you wait until one or two days before your renewal date to cancel, the charge may already have processed. At Yafee, we recommend cancelling at least 7-10 days before your renewal date to allow time for the cancellation to be recorded in MotoGP's system and prevent the next charge.

Not keeping cancellation proof

Failing to screenshot or save your cancellation confirmation email leaves you vulnerable if MotoGP disputes your cancellation or charges you again. Always take a screenshot immediately after clicking "Confirm Cancellation" and save the confirmation email. This proof protects you if you need to dispute a charge with your bank or lodge a complaint with the Commerce Commission.

Assuming access ends immediately

Many subscribers mistakenly believe they lose access to MotoGP the moment they cancel. In fact, you retain access until the end of your paid period. This is not a mistake in the cancellation process itself, but misunderstanding it may prompt unnecessary follow-up emails to customer support asking whether your cancellation is effective.

Checklist for cancelling your MotoGP subscription

Use this checklist to ensure your cancellation is complete and protected:

Frequently asked issues and troubleshooting

If your cancellation does not go smoothly, refer to these common issues and solutions.

You cannot find the cancellation button

If you log in to your account and cannot locate the cancellation option, you may be in the wrong account section. Look for "Billing," "Subscriptions," "Account Settings" or "Manage Subscription" specifically. If you subscribed through an app store, the cancellation button does not exist on the MotoGP website; you must cancel through Apple or Google instead.

You receive an error message when attempting to cancel

Technical errors occasionally prevent cancellations from processing. Try the following: clear your browser cache and cookies, log out and log back in, or try cancelling from a different browser or device. If the error persists, screenshot the error message and contact MotoGP customer support, providing the error details and your account email address.

MotoGP charges you after you cancel

Contact your bank immediately and dispute the charge, referencing your cancellation confirmation as evidence. Your bank will initiate a chargeback and typically refund the amount within 5-10 business days. Simultaneously, email MotoGP customer support with your cancellation confirmation and bank statement showing the disputed charge, requesting a full refund.

You cannot log in to your account to cancel

Click "Forgot Password" on the login page and follow the password reset instructions sent to your email. If you no longer have access to your registered email address, contact MotoGP customer support with proof of identity (for example, a bank statement showing your subscription charges) and request they process your cancellation manually on your behalf.

Contacting MotoGP customer support and escalation

If you cannot cancel online, customer support can assist you, though Yafee recommends self-service cancellation whenever possible.

MotoGP customer service contact information

MotoGP does not publish a dedicated postal address for New Zealand customers. However, billing and purchase contracts are managed by Fanatics (International) Limited. You can contact MotoGP customer support through the following channels:

• Email: [email protected] (include your account email and a description of your cancellation request)
• Live chat: Available on motogp.com during business hours
• Contact form: submit a request through store.motogp.com/contact or the help section

If MotoGP does not respond to your cancellation request within 10 business days, or if they refuse to cancel your subscription, lodge a complaint with the Commerce Commission, which enforces consumer rights and subscription practices in New Zealand. The Commerce Commission can compel MotoGP to cancel your subscription and refund unauthorised charges.

Summary and next steps

Cancelling your MotoGP subscription in New Zealand is straightforward when you follow the correct procedure for your purchase channel. Whether you subscribed through the MotoGP website, Apple App Store or Google Play, cancellation takes minutes and requires no phone calls or emails. Your access continues until the end of your paid billing period, giving you time to download or record any content you wish to keep.

At Yafee, we have helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by understanding their legal rights under New Zealand consumer law. By keeping your cancellation confirmation and monitoring your bank statement, you protect yourself from surprise charges and have evidence if you need to dispute a billing error.

Take action today: identify your purchase channel, log in to the correct platform and cancel your subscription now. Your future bank statement will thank you, and the process takes no more than five minutes. If you encounter any difficulties or MotoGP refuses to cancel, remember that the Commerce Commission stands behind you and can enforce your consumer rights.