How to cancel Lionsgate+ in new zealand and protect your streaming rights

What you need to know about Lionsgate+ before you cancel

Lionsgate+ is a streaming service that gives you on-demand access to films and television series from the Lionsgate library and partner studios. In New Zealand, the service operates exclusively as a Prime Video add-on, meaning you do not subscribe to Lionsgate+ as a standalone service. Instead, you add it to your existing Amazon Prime Video account for NZ$3.99 per month. This distinction fundamentally shapes your cancellation process, refund eligibility, and consumer protections.

Understanding how your subscription was established is your first step toward a smooth cancellation. When you cancel, timing and refund policies depend partly on whether you subscribed directly through Prime Video or via another distributor. At Yafee, we help New Zealand consumers navigate these platform-specific rules to ensure you cancel correctly and protect your consumer rights.

How Lionsgate+ operates in new zealand

Lionsgate+ is available only as a Prime Video add-on subscription in New Zealand. You cannot purchase it as a standalone service. Your billing appears under your Prime Video account, and your cancellation must follow Amazon Prime Video's procedures. No annual plans or alternative pricing tiers are publicly available for 2026 and 2025 in your region. This streamlined approach simplifies administration but also means that if you wish to retain Prime Video while cancelling Lionsgate+, you must manage both subscriptions separately.

Why understanding your subscription type matters for cancellation

Your cancellation method, refund eligibility, and access termination date all depend on how you originally subscribed. If you signed up through the Prime Video app or website, you will cancel through Amazon's interface. The billing cycle, promotional discounts, and any outstanding balances also affect your refund timeline. Yafee's legal framework ensures you understand these dependencies before you take action, reducing confusion and disputes.

Your consumer rights under new zealand law

New Zealand law protects you as a consumer, even when cancelling streaming subscriptions. Understanding these rights gives you legal leverage if Lionsgate+ refuses to honour your cancellation or continues charging you after you have cancelled.

Consumer guarantees act and fair trading act protections

The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are the primary laws that govern your rights as a consumer in New Zealand. The Consumer Guarantees Act requires that services are of acceptable quality, fit for purpose, and supplied within a reasonable time. The Fair Trading Act prohibits misleading or deceptive conduct by suppliers, including unclear cancellation processes or hidden charges.

For streaming subscriptions like Lionsgate+, these laws require the company to:

• Display cancellation information clearly and upfront in your account settings and terms of service
• Process your cancellation request without unnecessary delays, barriers, or friction
• Stop charging you immediately once your cancellation is confirmed and your current billing cycle ends
• Honour the 14-day statutory cooling-off period (right to cancel) if you have made a distance purchase and have not yet accessed substantial content
• Provide written confirmation of your cancellation within a reasonable timeframe

Your 14-day right to cancel and refund eligibility

Lionsgate+ acknowledges a statutory 14-day right to withdraw from your subscription agreement, starting from the date of your first payment. This right aligns with New Zealand's distance sale protections under the Consumer Guarantees Act and gives you a window to change your mind without penalty.

If you cancel within 14 days and have not started streaming content substantially, you are entitled to a full refund of your paid fee. Lionsgate+ (via Amazon Prime Video) will return this refund to your original payment method within 14 days of your cancellation request. However, if you have already begun watching content during the 14-day period, your refund rights may be forfeited because you have received the service. If you acknowledge this loss of refund rights in writing or through a digital confirmation, the refund entitlement does not apply. Yafee recommends you cancel before streaming content if a refund is your priority.

Your legal position: You hold the right to cancel within 14 days under the Consumer Guarantees Act. If Lionsgate+ or Amazon Prime Video refuses to refund you within 14 days after cancellation, or if they charge you after you have cancelled, you can escalate your complaint to the Consumer Protection Authority (CPA) or the Financial Conduct Authority (if applicable to your payment method). Keep copies of all cancellation confirmations, email receipts, and bank statements as evidence.

How to cancel Lionsgate+ via prime video

Since Lionsgate+ operates exclusively as a Prime Video add-on in New Zealand, you cancel through Amazon's Prime Video platform. Follow these steps to terminate your subscription and stop recurring charges.

Step 1: log into your prime video account

Open the Prime Video website (primevideo.com) or launch the Prime Video app on your device. Use the same email address and password you used when you set up your account. If you have forgotten your password, click "Forgot your password?" and follow Amazon's email recovery process. Ensure you are logged into the account that holds the active Lionsgate+ subscription.

Step 2: navigate to your subscription settings

Once logged in, locate your account menu. On the website, this typically appears in the top-right corner under your name or account icon. Select "Account and Settings" or "Your Account." Then click on "Prime Video Settings" or "Manage Your Subscriptions." You will see a list of all active add-ons, including Lionsgate+. Yafee advises you to verify that Lionsgate+ appears in this list before proceeding further; if it does not, you may not have an active subscription and cancellation is unnecessary.

Step 3: select Lionsgate+ and review your billing details

Click on the Lionsgate+ option in your subscription list. A panel will appear showing your current billing date, the amount charged per month (NZ$3.99), and any remaining days in your current billing cycle. Read this information carefully. If you cancel immediately, you will retain access to Lionsgate+ content until the end of your current billing period; after that date, your access will terminate. Note this date in your calendar.

Step 4: click "Cancel subscription"

Locate and click the "Cancel subscription" or "Cancel my subscription" button. Amazon may display a confirmation prompt asking why you are cancelling. Select the reason that applies to you (for example, "I no longer want to watch this content" or "I prefer another service"). Providing feedback is optional, but it helps Amazon and Lionsgate+ understand customer preferences. Yafee recommends completing this field for transparency.

Step 5: confirm your cancellation

A final confirmation screen will appear. Review the message to ensure it states that your subscription will be cancelled at the end of your current billing cycle. Click "Confirm Cancellation" or a similar button to finalize the cancellation. Do not navigate away from the page until you see a success message.

Step 6: verify the cancellation and save your confirmation

After you click confirm, Amazon will display a cancellation confirmation message on your screen. This message typically includes:

• Your cancellation date (the final day you can access Lionsgate+ content)
• A confirmation number or reference ID
• Instructions for re-subscribing if you change your mind within a specific timeframe

Take a screenshot of this page or note the confirmation number and cancellation date. Subsequently, check your email for a cancellation confirmation letter from Amazon. Store this email in a dedicated folder for future reference. This documentation protects you if any disputes arise regarding billing or access.

What happens after you cancel Lionsgate+

Cancellation does not mean immediate access termination. Yafee explains the timeline so you know precisely when your service ends and charges stop.

Your access period after cancellation

Once you confirm your cancellation, you retain full access to all Lionsgate+ content until the end of your current billing cycle. If your billing date is the 15th of each month and you cancel on the 5th, you can continue streaming until the 15th at no additional cost. On the 15th, at 11:59 PM (your local New Zealand time), your access terminates and you can no longer view Lionsgate+ content. Your Prime Video main subscription remains active unless you cancel that separately.

Refund eligibility and timing

If you cancel within 14 days of your first payment and have not accessed substantial content, you qualify for a full refund. Amazon Prime Video will process this refund to your original payment method within 14 days of your cancellation request. If you cancel after 14 days, you do not receive a refund for your most recent payment. However, you will not be charged for future billing cycles after your access terminates. No pro-rata refunds are issued for partial months.

Re-subscribing after cancellation

If you change your mind, you can re-subscribe to Lionsgate+ at any time through Prime Video. Amazon typically offers a grace period (often 7 to 30 days) during which you may re-activate your subscription without additional setup. After this period expires, re-subscribing is treated as a new subscription with a fresh 14-day cooling-off period. At Yafee, we recommend re-subscribing promptly if you decide to return, rather than waiting beyond the grace period.

What to do if Lionsgate+ continues charging you after cancellation

If you have cancelled your Lionsgate+ subscription but Amazon Prime Video continues to debit NZ$3.99 from your account, you have clear legal remedies under New Zealand consumer law.

Step 1: verify your cancellation status

Log into Prime Video and navigate to "Account and Settings." Check whether Lionsgate+ still appears in your active subscriptions list. If it does not appear, the cancellation was processed correctly, and the charge may be a processing delay or billing cycle timing issue. Contact Amazon customer service to clarify. If Lionsgate+ still appears as active, you may not have completed the cancellation process; repeat Steps 2 through 6 above.

Step 2: contact amazon customer service immediately

Call Amazon Prime Video customer service or use the live chat feature on the Prime Video website. Inform them that you cancelled your Lionsgate+ subscription on [specific date] but have been charged again on [charge date]. Provide your cancellation confirmation number or reference ID. Request an immediate refund for the unauthorised charge and written confirmation that your subscription is now cancelled. Document the name of the customer service representative, the time of your call, and their response.

Step 3: request a chargeback if amazon does not refund you

If Amazon fails to refund you within 14 days of your request, contact your bank or credit card provider. Inform them that you cancelled a subscription but were charged after cancellation. Under New Zealand banking regulations, your bank can initiate a chargeback or dispute, which forces Amazon to justify the charge or refund you. This process typically takes 30 to 60 days. Provide your bank with copies of your cancellation confirmation and email correspondence with Amazon.

Step 4: escalate to the consumer protection authority if necessary

If Amazon refuses to refund you and your bank's chargeback is unsuccessful, you can lodge a complaint with the Consumer Protection Authority (CPA). The CPA enforces the Fair Trading Act and can investigate misleading billing practices or breaches of the Consumer Guarantees Act. Yafee advises you to provide the CPA with all documentation: your cancellation confirmation, email correspondence, bank statements, and details of your chargeback attempt. The CPA can compel Amazon to refund you and may impose penalties on the company.

Pricing and billing breakdown for Lionsgate+

Understanding the exact costs and billing schedule protects you from unexpected charges.

Common mistakes to avoid when cancelling Lionsgate+

Cancellation is straightforward, but small errors can delay your access termination or leave you liable for unexpected charges. Stay confident and follow this guidance to sidestep the most frequent pitfalls.

Mistake 1: confusing Lionsgate+ with prime video

Many customers mistake Lionsgate+ cancellation for Prime Video cancellation. If you cancel Prime Video itself, you lose access to all Prime Video content plus all add-ons, including Lionsgate+. Your entire Prime membership ends. Only cancel Lionsgate+; do not touch your Prime Video subscription unless you intend to terminate it completely. Yafee advises double-checking the label on the subscription settings page to confirm you are cancelling Lionsgate+ and not Prime Video.

Mistake 2: assuming cancellation is immediate

Cancellation does not end your access instantly. You retain full access until the end of your current billing cycle. If you expect to lose access on the same day you cancel, you will be surprised when content remains available. Note your access end date in your calendar. Plan your final viewing accordingly.

Mistake 3: not saving your cancellation confirmation

Without written proof of cancellation, you cannot dispute unauthorized charges or prove to Amazon that you cancelled. Always screenshot the confirmation screen and save the confirmation email from Amazon. Store these documents for at least 12 months. If a dispute arises, you will need this evidence.

Mistake 4: cancelling too late for a 14-day refund

Your 14-day refund window starts from your first payment date, not from the date you received your first bill. If you cancel on day 20, you do not qualify for a refund. If a refund is essential to you, cancel within 14 days and before streaming significant content. Yafee recommends cancelling early if you are unsure you want the service.

Mistake 5: ignoring an unwanted re-subscription

Some customers cancel Lionsgate+ but accidentally re-subscribe because they forgot the grace period ended or they clicked the wrong button. Check your Prime Video subscription list every 30 days for the first 90 days after cancellation. If Lionsgate+ reappears, cancel again immediately and request a refund for any unwanted charges.

Checklist for cancelling Lionsgate+ successfully

Use this checklist to confirm you have completed every step correctly and protected your rights.

• Log into your Prime Video account and verify you are in the correct account
• Locate Lionsgate+ in your subscription list and confirm the current billing date
• Click "Cancel subscription" and select a reason (optional but recommended)
• Confirm your cancellation and note the final access date
• Take a screenshot of the cancellation confirmation screen
• Save the confirmation email from Amazon in a dedicated folder
• Mark your calendar with the access end date
• Verify after 7 days that Lionsgate+ no longer appears in your active subscriptions
• Check your bank statement after your access end date to confirm no further charges appear
• Request a refund if you cancelled within 14 days and qualify
• Contact Amazon immediately if unauthorized charges appear after cancellation
• Escalate to the Consumer Protection Authority if Amazon does not respond within 14 days

Comparison: Lionsgate+ versus alternative streaming services in new zealand

Understanding how Lionsgate+ compares to other streaming options may help you decide whether cancellation is right for you.

How yafee can help you cancel Lionsgate+ confidently

Yafee is New Zealand's leading contract cancellation specialist. We have helped thousands of consumers cancel Lionsgate+ and other streaming services while protecting their legal rights and securing refunds they are entitled to.

Our platform provides legal guidance grounded in the Consumer Guarantees Act, Fair Trading Act, and New Zealand case law. When you use Yafee, you receive step-by-step instructions tailored to your subscription type, automated compliance checking, and direct escalation support if a company refuses to honour your cancellation. Yafee also stores your cancellation confirmation and monitors your account for unauthorized charges, alerting you if further billing occurs after cancellation.

Furthermore, if you dispute whether you qualify for a refund or if Lionsgate+ (via Amazon) fails to process your cancellation, Yafee provides evidence templates and sample letters to send to Amazon, the Consumer Protection Authority, or your bank. Our legal team has reviewed hundreds of Lionsgate+ cancellation disputes and can advise you on the strongest approach for your situation.

Visit Yafee.com today to cancel Lionsgate+ with confidence and without stress. Yafee has made cancellation transparent, legally compliant, and efficient for New Zealand consumers.

Summary and next steps

Cancelling Lionsgate+ is a straightforward process under New Zealand consumer law. You hold strong legal protections through the Consumer Guarantees Act and Fair Trading Act. If you decide to cancel, you now understand:

• Your subscription operates as a Prime Video add-on, so you cancel through Amazon's interface
• You retain access until the end of your current billing cycle after cancellation
• You qualify for a full refund if you cancel within 14 days and have not accessed substantial content
• If Amazon continues charging you after cancellation, you can request a chargeback, file a complaint with the Consumer Protection Authority, or escalate through Yafee
• Saving your cancellation confirmation and monitoring your bank statement protects you from disputes

Take action now. Log into your Prime Video account, navigate to your subscriptions, and follow the steps outlined in this guide. If you encounter resistance from Amazon or your cancellation is not processed within 14 days, contact Yafee for immediate legal support. Yafee has helped thousands of consumers cancel streaming subscriptions and secure refunds they deserve, and we are ready to assist you.

Contact information for Lionsgate+ and amazon prime video in new zealand

If you need to escalate your cancellation or dispute a charge, use the following contact methods:

Amazon Prime Video (cancellation and billing inquiries):
Website: primevideo.com
In-app customer service: Available via Prime Video app menu
Live chat: Available on the Prime Video website under "Help & Settings"
Telephone: Contact via Prime Video app or website (region-specific number provided upon login)

Consumer Protection Authority (for Fair Trading Act and Consumer Guarantees Act complaints):
Website: www.cpa.org.nz
Telephone: 0800 943 600
Email: [email protected]

Lionsgate+ corporate headquarters (U.S., for escalation only):
Lionsgate Inc.
2700 Colorado Avenue
Santa Monica, CA 90404
United States

For New Zealand-based disputes, escalate through Amazon Prime Video first. If Amazon does not resolve your issue within 14 days, file a complaint with the Consumer Protection Authority. Do not contact the Lionsgate corporate headquarters unless directed by the CPA or Yafee, as mail to the U.S. address may be slow and ineffective.

Yafee remains your trusted partner throughout the cancellation process. Our platform combines legal expertise with practical guidance to ensure you cancel Lionsgate+ correctly and recover any refunds you are entitled to under New Zealand law. Visit Yafee.com now and take the first step toward a cancellation that protects your rights and your wallet.