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Frequently asked questions
Cancel BroadwayHD: Step-by-Step Guide
How to cancel BroadwayHD and reclaim control of your streaming spend
What BroadwayHD is and whether it still serves your needs
BroadwayHD is a United States-based streaming service that delivers recorded stage productions, musicals, and theatrical performances directly to your device. You subscribe on a monthly or annual basis to access a library of filmed Broadway shows, West End productions, and related theatre content. The platform also permits individual show rentals through third-party app stores-Apple App Store and Google Play-if you prefer to avoid a subscription commitment.
The service targets theatre enthusiasts who value professional-quality stage performances without leaving home. However, if you subscribed during a promotional offer, signed up on impulse, or discovered the content no longer aligns with your interests, cancellation is a straightforward process once you understand your options. At Yafee, we help you navigate this decision with clarity and confidence.
Who benefits from BroadwayHD
BroadwayHD appeals to active theatre lovers-people who attend live performances regularly and want on-demand access to productions they've missed, or those exploring Broadway content for the first time. The service suits anyone who watches at least one full production per month and values the convenience of streaming theatre on demand.
If you find yourself scrolling past the same titles week after week without pressing play, that's a clear signal your subscription isn't delivering value. Subscription drift is common, and cancelling a service you're not actively using is a financially sound decision.
Pricing for new zealand users
BroadwayHD pricing depends on whether you subscribe directly through their website or via a third-party platform. The table below outlines the options available to New Zealand subscribers.
| Subscription plan | Cost (USD) | Billing cycle | Subscription method |
|---|---|---|---|
| Monthly (web) | USD 19.99 | Monthly | BroadwayHD website |
| Annual (web) | USD 199.99 | Annual | BroadwayHD website |
| Monthly (app store) | USD 39.99 | Monthly | Apple App Store or Google Play |
| Annual (app store) | USD 399.99 | Annual | Apple App Store or Google Play |
| Show rental (2-day access) | USD 3.99-14.99 | One-off purchase | App stores |
New Zealand dollar amounts will fluctuate based on current exchange rates and any taxes applied by your payment provider or app store region. When you cancel, future charges stop at your next renewal date, but you retain full access until your current billing period expires.
Your consumer rights when cancelling a streaming subscription
New Zealand consumer law grants you specific protections when you cancel a subscription service like BroadwayHD. Understanding your rights ensures you enforce them effectively if the company resists your cancellation or delays the process.
The consumer guarantees act and your position
The Consumer Guarantees Act 1993 (the Act) is the primary legal framework protecting you as a consumer in New Zealand. Under the Act, any service supplier-including BroadwayHD-must deliver services with care, skill, and timeliness. If BroadwayHD fails to process your cancellation within a reasonable timeframe or continues charging after you've cancelled, you have grounds to lodge a formal complaint.
Importantly, the Act also grants you the right to cancel if a subscription service is not of acceptable quality or fails to meet the purpose you made clear at the time of purchase. If BroadwayHD's content library no longer aligns with what was described when you subscribed, you may be entitled to cancel without penalty.
Your legal position
You have the absolute right to cancel your BroadwayHD subscription at any time. The company cannot impose unreasonable barriers to cancellation, demand extended notice periods beyond industry standard (typically 7-14 days), or charge penalty fees for early termination unless your contract explicitly permits this and the terms comply with the Act. If BroadwayHD refuses to process your cancellation or continues to charge you after you've submitted a valid cancellation request, escalate to the Commerce Commission, the statutory consumer authority in New Zealand responsible for enforcing fair trading obligations and the Consumer Guarantees Act.
Methods to cancel BroadwayHD from new zealand
Your cancellation method depends on where you originally subscribed. Each pathway is straightforward, but the steps differ slightly between direct website subscriptions and app store subscriptions.
Cancel a direct website subscription
If you subscribed directly through BroadwayHD's website using your payment card or digital wallet, follow these steps to cancel your account.
- Log in to your BroadwayHD account using your email address and password.
- Visit broadwayhd.com and select the login option in the top-right corner.
- Enter your registered email address and password.
- Navigate to your account settings or subscription management page.
- Look for a "Settings," "Account," or "Billing" menu, typically located in the user profile dropdown.
- Select "Subscription" or "Billing preferences."
- Locate your active subscription and select "Cancel subscription" or "Manage subscription."
- Review the cancellation details, including the final date you retain access.
- BroadwayHD may offer you a discount or incentive to stay-this is optional, and you are not obligated to accept.
- Confirm your cancellation by selecting the final "Confirm cancellation" button.
- Save or screenshot the confirmation screen as proof of cancellation.
- You should receive a cancellation confirmation email within 24 hours.
- Verify that charges have stopped by checking your next billing date.
- Return to your account settings after 48 hours to confirm the subscription status displays as "Cancelled."
- Monitor your payment method or bank statement for the next 30 days to ensure no further charges appear.
Cancel an apple app store subscription
If you subscribed to BroadwayHD through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's subscription management system, not through the BroadwayHD app itself.
- Open the Settings app on your Apple device.
- On iPhone or iPad, select the Settings icon on your home screen.
- On Mac, select "System Preferences" from the Apple menu.
- Select your Apple ID profile at the top of the Settings menu.
- Tap "Apple ID" or your name if you're using macOS.
- Select "Subscriptions" or "Media & Purchases," then tap "Subscriptions."
- This shows all active App Store subscriptions linked to your Apple ID.
- Find BroadwayHD in the list and select it.
- Review your subscription plan, renewal date, and price.
- Tap "Cancel subscription" and confirm the cancellation.
- Apple will ask you to confirm you want to cancel-select "Confirm" to proceed.
- You will receive an email confirmation from Apple within a few minutes.
- Verify cancellation in your subscriptions list.
- Return to Settings > Apple ID > Subscriptions and confirm BroadwayHD no longer appears as active, or displays a "Cancelled" status.
Cancel a google play subscription
If you subscribed via the Google Play Store on an Android device, cancellation is handled through Google's Play Store account management system.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Manage your Google Account" and navigate to the "Payments and subscriptions" tab.
- Alternatively, open the Play Store menu, select "Payments and subscriptions," and tap "Subscriptions."
- Locate BroadwayHD and select it.
- This displays your current plan, renewal date, and billing details.
- Tap "Cancel subscription."
- Google may prompt you with retention offers-you can decline these.
- Confirm your cancellation.
- Select "Yes, cancel subscription" when prompted.
- Google will send a confirmation email to your registered Google account within minutes.
- Verify the subscription is cancelled by returning to your subscriptions list.
- BroadwayHD should no longer display as an active subscription.
Refunds, credits, and what happens after cancellation
Understanding what to expect after you cancel ensures you're not surprised by partial charges or access disruptions. Yafee has helped thousands of consumers navigate this phase successfully.
When you stop paying
Once you cancel, no further charges will appear on your payment method at the next renewal date. If you cancelled mid-cycle-for example, on day 15 of a 30-day billing period-you retain full access until day 30, then the service terminates automatically. You will not be charged for the remaining days.
If you cancel an annual subscription, the same principle applies: you keep access until the annual renewal date, after which access ends and no charge is processed. This is fundamental consumer protection under the Consumer Guarantees Act, which prohibits companies from charging for services not delivered.
Refund eligibility and timelines
Refunds for unused portion of your subscription depend on BroadwayHD's cancellation policy and the method of subscription. Direct website subscriptions are more likely to qualify for prorated refunds-a partial refund for the days remaining in your billing cycle-than app store subscriptions, which are governed by Apple and Google's refund policies.
If you cancel within 14 days of your first charge and have not used the service significantly, Apple, Google, and BroadwayHD typically issue a full refund. After 14 days, refund eligibility drops to zero unless you can demonstrate a service failure or quality issue under the Consumer Guarantees Act.
To request a refund outside the standard 14-day window, contact BroadwayHD's support team directly via their Help Center or submit a formal complaint to the Commerce Commission citing breach of the Consumer Guarantees Act. Include evidence of service failures-for example, if content was unavailable or if you were unable to cancel through normal channels.
Access after cancellation
You retain full access to BroadwayHD content until the end of your current billing period. After that date, the service cuts off automatically. You will not be able to log in, stream content, or resume your account without re-subscribing. If you download content offline beforehand (where permitted), you may keep those files on your device, but access through the app terminates.
Common mistakes to avoid when cancelling BroadwayHD
Cancellation is simple, but missteps can delay the process or leave you confused about your status. Yafee has identified the pitfalls most New Zealand subscribers encounter-and how to sidestep them.
Not saving cancellation confirmation
The single most common error is failing to screenshot or save your cancellation confirmation. If BroadwayHD disputes whether you cancelled or continues charging after you've submitted a cancellation request, you need proof. Take a screenshot of the confirmation screen immediately after clicking "Confirm cancellation," and save the confirmation email BroadwayHD sends you. These documents are your evidence if you need to escalate to the Commerce Commission or dispute charges with your bank.
Confusing the cancellation method with platform payment method
Many subscribers assume that because they use an Apple or Android device, they must cancel through the app itself. This is incorrect. If you subscribed through the Apple App Store or Google Play, you must cancel through Apple Settings or Google Play settings, not the BroadwayHD app. Cancelling within the app does nothing because Apple and Google manage the subscription on their platforms, not BroadwayHD.
Cancelling the app instead of the subscription
Deleting the BroadwayHD app from your device does not cancel your subscription. Uninstalling the app is irrelevant to your billing. You will continue to be charged until you formally cancel the subscription through the correct payment platform (BroadwayHD's website, Apple Settings, or Google Play).
Assuming immediate access termination
Your subscription does not end the moment you click "Cancel." You retain access until the end of your current billing period. If you cancel on the first day of a monthly cycle, you have 29 or 30 days of remaining access, depending on the month. Plan accordingly if you're cancelling to save money immediately-the savings won't appear until the next renewal date.
Comparison: keep or cancel your BroadwayHD subscription
Before you commit to cancellation, weigh the genuine value BroadwayHD delivers against its cost. This table helps you assess whether the service justifies its subscription fee for your household.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Monthly usage | Watch at least 1-2 full productions per month | Watch fewer than 1 production monthly or haven't watched in 3+ months |
| Content fit | Regularly find new titles that match your interests | Content library feels limited or repetitive; you've exhausted watchlist |
| Budget alignment | USD 19.99 per month (roughly NZD 35-37) feels justified for entertainment spend | USD 19.99 per month feels expensive relative to other streaming services or household budget |
| Alternative options | No comparable theatre-focused streaming service appeals to you | Individual show rentals (USD 3.99-14.99 per title) offer better value for occasional viewing |
| Access needs | You value offline download and multi-device streaming features | You rarely access the service or prefer watching theatre live rather than recorded |
| Contract length | You commit to annual billing to lock in savings (USD 199.99/year) | Month-to-month billing gives you flexibility to cancel without penalty |
How to contact BroadwayHD if cancellation fails
If you cannot cancel through the website, app store, or Help Center, or if BroadwayHD continues to charge you after cancellation, you have the right to escalate your complaint. Yafee recommends following this pathway to resolve the issue formally.
Direct support contact
Submit a cancellation request through BroadwayHD's Help Center first. Log in to your account, navigate to the Help or Support section, and describe your cancellation request clearly. State the date you submitted the request and ask for a written confirmation within 48 hours. BroadwayHD typically responds within 2-3 business days.
If the Help Center does not work or you receive no response, BroadwayHD's parent company is based in the United States. Send a written cancellation request to the following address:
BroadwayHD, Inc.
Los Angeles, California
United States of America
Include your account email, subscription plan, and the date you initiated cancellation. Request written confirmation of cancellation and ask for the cancellation effective date. Send this via email if an email address is available on BroadwayHD's website, or by registered post if you require a postal address. Keep a copy of your letter and proof of delivery.
Escalation to the commerce commission
If BroadwayHD refuses to cancel, continues charging after you've cancelled, or fails to respond to your cancellation request within 14 days, lodge a formal complaint with the Commerce Commission. The Commission is New Zealand's statutory consumer authority and has enforcement powers to compel BroadwayHD to comply with the Consumer Guarantees Act.
Visit the Commission's website and select "Make a complaint." Provide evidence of your cancellation request (screenshots, emails, Help Center submissions) and proof that charges continued. The Commission will investigate and, if necessary, issue a compliance order requiring BroadwayHD to refund disputed charges and cease unlawful billing practices.
Disputing charges with your bank
If you've cancelled and BroadwayHD continues to charge, contact your bank or payment provider immediately. Request a chargeback or reversal of the unauthorised charges. Under New Zealand banking law and your bank's dispute resolution process, you have the right to challenge recurring charges if the service provider fails to honour a cancellation request. Your bank can reverse charges and refund the money to your account while they investigate the dispute with BroadwayHD.
Final steps: your cancellation checklist
Use this checklist to ensure your cancellation is complete and properly documented. Yafee has designed this to protect you and provide clear evidence if a dispute arises.
- Log in to your BroadwayHD account (or relevant app store account) and locate your subscription management page.
- Select "Cancel subscription" and review any final terms or retention offers presented.
- Confirm the cancellation by clicking the final confirmation button.
- Screenshot the confirmation screen immediately.
- Save the confirmation email BroadwayHD (or Apple/Google) sends you within 24 hours.
- Note your cancellation date and the date your access ends (final day of current billing period).
- Return to your account settings 48 hours later to verify subscription status displays as "Cancelled" or "Inactive."
- Check your bank statement or payment method after your final billing date to confirm no further charges appear.
- If charges continue after cancellation, dispute them with your bank and report BroadwayHD to the Commerce Commission.
Summary and next steps
Cancelling BroadwayHD is a straightforward process once you understand which platform processed your subscription and follow the correct steps for that platform. Direct website subscriptions cancel through your account settings; Apple App Store subscriptions cancel via Apple Settings; Google Play subscriptions cancel through Google Play settings. You retain access until the end of your current billing period and are protected by the Consumer Guarantees Act, which ensures the company honours your cancellation without imposing unreasonable barriers or charges.
If you subscribe occasionally or want flexibility, consider switching to individual show rentals (USD 3.99-14.99 per title) instead of maintaining a monthly subscription. If you cancel and later want to return, you can always re-subscribe, and BroadwayHD often offers returning customers promotional discounts.
Document your cancellation thoroughly by saving screenshots and confirmation emails. If BroadwayHD refuses to cancel or continues to charge after cancellation, escalate to the Commerce Commission immediately. Yafee has helped thousands of consumers cancel streaming subscriptions, reclaim their spending, and take control of their entertainment budgets-and we're here to support your cancellation journey every step of the way.