How to cancel Audiobookstore in new zealand and stop paying USD exchange rates

What Audiobookstore is and why new zealand customers leave

Audiobookstore is an online audiobook retailer that sells downloadable titles, physical audiobooks, and podcast access through a membership model called FlexPass. The service costs USD $11.95 per month (approximately NZD $20-$22 depending on exchange rates) and gives you member discounts, unlimited podcast streaming, and the ability to exchange audiobooks once per month.

You purchase individual titles outright or subscribe to FlexPass for recurring monthly billing in US dollars. If you hold a New Zealand account, you have no access to NZD pricing, which means you absorb all foreign exchange rate fluctuations and pay a premium every month compared to domestic competitors.

At Yafee, we help New Zealand consumers understand their subscription rights and execute cancellations with precision. Common reasons to cancel Audiobookstore include the rising effective cost in NZD, unmet reading targets, or discovery of cheaper alternatives through local library apps like Libby or Overdrive.

Who uses Audiobookstore and how it works

Audiobookstore appeals to audiobook collectors who prefer owning digital files rather than streaming them indefinitely. The service grants members a 14-day "LOVE IT" guarantee-a refund window for any audiobook purchase if you're unsatisfied.

New Zealand customers specifically should note that Audiobookstore offers no local currency option. Your monthly cost fluctuates with the NZD/USD exchange rate at billing time, making budget forecasting difficult and adding invisible cost creep over 12 months.

Common reasons to cancel Audiobookstore

You should cancel if USD pricing no longer fits your budget after currency conversion, if you've fallen behind on your reading list, or if you've found a local service (such as a library app or competitor) that offers better value. Yafee recommends cancelling if you notice your FlexPass sitting unused for more than one billing cycle-that money is better redirected to services you actively use.

Keep your membership only if you listen to at least one audiobook per month and use the member discount to save more than the USD $11.95 membership fee. The 14-day refund guarantee is genuinely useful if you buy speculatively.

Your consumer rights when cancelling Audiobookstore

New Zealand consumer law gives you specific protections when cancelling subscriptions and digital services.

Consumer guarantees act 1993 and your position

The Consumer Guarantees Act 1993 (CGA) is the primary legislation protecting your rights as a consumer in New Zealand. Under the CGA, Audiobookstore must provide services that are of acceptable quality, fit for purpose, and delivered within a reasonable timeframe.

Importantly, the CGA covers digital content including audiobooks and streaming services. If Audiobookstore fails to deliver access to content you've paid for, or if the service is unavailable for an unreasonable period, you have grounds to pursue a complaint with the Commerce Commission or seek remedies directly from the provider.

Your legal position: You have the right to cancel any subscription at any time, provided you follow the service provider's documented cancellation process. Audiobookstore cannot force you to pay beyond your cancellation date or lock you into an automatic renewal without clear, informed consent. If Audiobookstore fails to honour your cancellation request or continues billing after cancellation, you can escalate to the Commerce Commission.

Fair trading act 1986 protections

The Fair Trading Act 1986 prohibits misleading conduct in trade. If Audiobookstore advertised FlexPass benefits that you cannot access, or if the service misrepresented its features or refund terms, you have grounds to lodge a complaint with the Commerce Commission.

Furthermore, the Fair Trading Act requires clear, upfront disclosure of subscription terms, including the cost in your local currency equivalent, billing frequency, and cancellation method. If Audiobookstore failed to disclose these clearly, a complaint to the Commerce Commission is warranted.

How to cancel Audiobookstore: step-by-step methods

Cancellation method depends on how you originally signed up-directly on the Audiobookstore website, or through a third-party app store.

Cancel via the Audiobookstore website

This is the fastest and cleanest route if your FlexPass subscription is linked directly to your Audiobookstore account.

1. Sign in to your Audiobookstore account using your email address and password.
   • Visit the Audiobookstore login page and enter your credentials.
2. Navigate to your account settings or profile menu.
   • Look for My Account, Account Settings, or a profile icon in the top-right corner of the website.
3. Locate the subscription management section.
   • Find a link labelled Cancel FlexPass, Manage Subscription, or Billing.
4. Click the cancellation link and follow the prompts.
   • Audiobookstore may ask why you're cancelling-this is optional feedback; you can skip it.
   • Confirm your cancellation when prompted.
5. Receive and save your confirmation email.
   • You will receive an immediate confirmation email. Your FlexPass membership stops right away, and all member benefits expire instantly.
   • Screenshot or download your confirmation for your records.

Pro tip: Before you cancel, download your order history and note any account credits you hold. You can access your purchase history after cancellation, but account credits may expire if you later request permanent account deletion.

Cancel via apple app store (iOS)

If you signed up for Audiobookstore through the Apple App Store, Apple manages your subscription relationship, not Audiobookstore. You must cancel directly in your Apple account settings.

1. Open the App Store app on your iPhone, iPad, or Mac.
   • Locate the App Store icon on your home screen or dock.
2. Tap or click your profile icon in the top-right corner.
   • This is typically a circular photo or initials icon.
3. Select Subscriptions from the menu.
   • You will see a list of all active subscriptions.
4. Find Audiobookstore in your subscriptions list.
   • Tap or click on Audiobookstore to view subscription details.
5. Tap or click Cancel Subscription.
   • Confirm when prompted.
   • Your subscription will end at the end of your current billing period, not immediately.
6. Save your cancellation confirmation.
   • Apple will send you a confirmation email to your Apple ID email address.
   • Keep this email for your records.

Timeline note: Apple subscriptions typically remain active through the end of your current billing period. If you cancel mid-month, you retain access until your renewal date. Audiobookstore itself cannot override this-Apple controls the cancellation timing.

Cancel via google play (Android)

If you subscribed through Google Play, you must cancel through Google's subscription management system.

1. Open Google Play on your Android device or visit play.google.com in a web browser.
   • Log in with the Google account associated with your subscription.
2. Navigate to your account menu and select Subscriptions.
   • On mobile: tap your profile icon, then Subscriptions.
   • On web: click the account icon, then Subscriptions and payments > Subscriptions.
3. Find Audiobookstore in your active subscriptions list.
   • Tap or click on it.
4. Select Cancel subscription.
   • Google will ask if you want to continue or cancel; choose Cancel subscription.
5. Confirm your cancellation.
   • You will receive an email confirmation from Google.
   • Your access ends at the end of your current billing period.

Like Apple, Google Play keeps your subscription active until the end of your billing cycle. You cannot request an immediate refund for the unused portion, though you retain full access through your paid period.

What happens after you cancel Audiobookstore

Understanding what occurs after cancellation helps you avoid unexpected charges and reclaim your purchased content.

Immediate changes to your account

Once you cancel FlexPass, member discounts and podcast access stop right away. You lose the ability to exchange audiobooks on your next scheduled exchange. Any pending exchanges or special member features become unavailable.

Your previously purchased audiobooks remain in your library forever-Audiobookstore does not delete titles you own outright. You can continue downloading and listening to any audiobook you bought (not streamed) even after cancellation.

Billing and access timeline

If you cancel via the Audiobookstore website, your membership and billing stop immediately. You will not be charged again.

If you cancel via Apple App Store or Google Play, your subscription remains active through the end of your current billing cycle. You will be charged one final time on your renewal date unless you cancel before that date arrives. After your billing cycle ends, no further charges occur.

Refund eligibility after cancellation

Audiobookstore does not refund membership fees after the billing cycle begins, except under the Consumer Guarantees Act if the service failed to meet acceptable quality standards.

Individual audiobook purchases remain eligible for refund under Audiobookstore's 14-day "LOVE IT" guarantee, even after you cancel FlexPass. If you bought an audiobook within the last 14 days and want a refund, contact Audiobookstore support immediately-cancelling FlexPass does not forfeit this right.

Pricing and billing breakdown

Understanding Audiobookstore's cost structure helps you decide whether to cancel.

The NZD cost above reflects the current exchange rate and may fluctuate monthly. At Yafee, we encourage you to compare the effective monthly cost in NZD-including exchange fees charged by your bank-against free library alternatives and cheaper competitors.

Common cancellation mistakes to avoid

Cancellation is straightforward, but a few simple errors can cause unnecessary complications-stay alert and these pitfalls are easy to sidestep.

Mistake 1: cancelling in the wrong place

If you signed up via Apple App Store or Google Play, cancelling on the Audiobookstore website will not work. Your subscription lives in the app store, and only the app store can cancel it. Conversely, if you signed up directly on Audiobookstore's website, cancelling in the app store has no effect.

To confirm where you signed up, check your billing records. If you see charges from "Apple" or "Google" on your statement, you subscribed through the app store. If you see charges from "Audiobookstore" directly, you subscribed via the website.

Mistake 2: not saving your confirmation

Always screenshot or forward your cancellation confirmation email to yourself. If Audiobookstore continues billing after cancellation, your confirmation is proof that you cancelled and grounds for a chargeback with your bank or a complaint to the Commerce Commission.

Mistake 3: assuming immediate refunds

Cancelling your subscription does not refund your current month's payment. You retain access through the end of your billing cycle, but Audiobookstore does not retroactively refund unused days. Plan your cancellation for just after a renewal date to minimise wasted payment.

Mistake 4: deleting the Audiobookstore app before cancelling

Deleting the app from your device does not cancel your subscription. Your charges will continue unless you actively cancel in the app store settings. Always cancel the subscription first, then delete the app if you wish.

If Audiobookstore continues billing after cancellation

If you cancelled but Audiobookstore or the app store charged you again, act within 30 days to protect yourself under the Consumer Guarantees Act.

Step 1: contact Audiobookstore support immediately

Email Audiobookstore's support team with your confirmation number or screenshot. Request a refund for all charges after your cancellation date. Most support teams respond within 48 hours and will issue a refund if your cancellation is documented.

Step 2: request a chargeback from your bank

If Audiobookstore does not respond or refuses to refund within 7 days, contact your bank. Explain that you cancelled your subscription but were charged anyway. Your bank can dispute the charge and recover the funds-this is a standard consumer protection mechanism.

Step 3: escalate to the commerce commission

If your bank chargeback fails or Audiobookstore continues to charge you despite multiple cancellation requests, lodge a formal complaint with the Commerce Commission (www.comcom.govt.nz). The Commerce Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act and can compel refunds and penalties.

Alternatives to Audiobookstore in new zealand

Before you cancel, consider whether a cheaper alternative better suits your needs.

Libby and Overdrive, accessed through your local New Zealand library, offer the lowest cost (free) and expose you to zero USD exchange risk. If budget is your primary concern, start there. Yafee recommends comparing your actual monthly spend in NZD across all three months before deciding-exchange rates fluctuate, and seasonal sales change the value proposition.

Cancellation address for written requests

Audiobookstore does not publish a New Zealand mailing address. Consequently, if you require a formal written record of cancellation (beyond email confirmation), you must contact Audiobookstore support through its website contact form and request written confirmation of cancellation.

Audiobookstore's parent company operates from the United States. If you need to send a formal letter, you can request the company's mailing address through the support portal, though email confirmation is faster and equally valid under New Zealand law.

For escalation to the Commerce Commission, you will not need Audiobookstore's address-you lodge complaints online at www.comcom.govt.nz or contact them directly by phone.

Next steps: cancel with confidence and clarity

Cancelling Audiobookstore is a straightforward process when you follow the correct channel. Whether you subscribed via the website or an app store, your cancellation takes effect immediately (website) or at the end of your billing cycle (app stores), and you retain all previously purchased audiobooks.

Your rights are protected by the Consumer Guarantees Act 1993 and Fair Trading Act 1986. If Audiobookstore fails to honour your cancellation or continues billing, you have clear recourse through your bank or the Commerce Commission.

Yafee has helped thousands of consumers cancel subscriptions with precision, preserve their rights, and redirect spending to services that genuinely add value. Visit Yafee.com to access cancellation guides for Audiobookstore and hundreds of other services, verify your cancellation status, and find cheaper alternatives tailored to your location and budget. Your financial clarity begins with one cancellation-start today.